Table of Contents
Note You can view release notes for Cisco Unified Communications Manager Business Edition at http://www.cisco.com/en/US/products/ps7273/prod_release_notes_list.html
Note Because of CSCti25567, Cisco is releasing Cisco Unified Communications Manager 8.0(3a).
To view the release notes for previous versions of Cisco Unified Communications Manager, choose the Cisco Unified Communications Manager version from the following URL: http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_release_notes_list.html .
- System Requirements
- Upgrading to Cisco Unified Communications Manager 8.0(3x)
- Service Updates
- Related Documentation
- Important Notes
- New and Changed Information
- Documentation Updates
- Obtaining Documentation and Submitting a Service Request
Before you install or upgrade Cisco Unified Communications Manager, Cisco recommends that you review the “Upgrading to Cisco Unified Communications Manager 8.0(3x)” section, and the “Service Updates” section for information pertinent to installing or upgrading, and the “Important Notes” section for information about issues that may affect your system.
Cisco Unified Communications Manager, the call-processing component of the Cisco Unified Communications System, extends enterprise telephony features and capabilities to IP phones, media processing devices, voice-over-IP (VoIP) gateways, mobile devices, and multimedia applications.
Make sure that you install and configure Cisco Unified CM on a Cisco Media Convergence Server (MCS), a Cisco Unified Computing System (UCS) server, or a Cisco-approved HP server configuration or a Cisco-approved IBM server configuration.
To find which MCS and UCS servers are compatible with this release of Cisco Unified CM, refer to the Supported Servers for Cisco Unified Communications Manager Releases: http://www.cisco.com/en/US/prod/collateral/voicesw/ps6790/ps5748/ps378/prod_brochure0900aecd8062a4f9.html .
Note Be aware that some servers that are listed in the Cisco Unified Communications Manager Software Compatibility Matrix may require additional hardware support for Cisco Unified CM Release 8.0(3a). Make sure that your server meets the minimum hardware requirements, as indicated in the footnotes of the Cisco Unified Communications Manager Software Compatibility Matrix.
When Cisco Unified Communications Manager runs on one of the servers that are listed in Table 1 , basic integration to the UPS model APC SmartUPS 1500VA USB and APC 750VA XL USB gets supported.
Integration occurs via a single point-to-point Universal Serial Bus (USB) connection. Serial and SNMP connectivity to UPS does not get supported, and the USB connection must be point-to-point (in other words, no USB hubs). Single- and dual-USB UPS models get supported with the APC SmartUPS 1500VA USB and APC 750VA XL USB. The feature activates automatically during bootup if a connected UPS gets detected.
Alternatively, you can execute the CLI command show ups status that shows the current status of the USB-connected APC smart-UPS device and starts the monitoring service if it is not already started. The CLI command also displays detected hardware, detected versions, current power draw, remaining battery runtime, and other relevant status information.
When the feature is activated, graceful shutdown will commence as soon as the low battery threshold is reached. Resumption or fluctuation of power will not interrupt or abort the shutdown, and administrators cannot stop the shutdown after the feature is activated.
For unsupported Cisco Unified Communications Manager releases, MCS models and/or UPS vendor/make/models, you can cause an external script to monitor the UPS. When low battery gets detected, you can log on to Cisco Unified Communications Manager by using Secure Shell (SSH), access the CLI, and execute the utils system shutdown command.
- Before You Begin
- Special Upgrade Information
- Upgrade Paths
- Ordering the Upgrade Media
- The Latest Software Upgrades for Unified CM 8.0 on Cisco.com
- Upgrading to Unified CM 8.0(3a) by Using the UCSInstall File
- Upgrading From an Engineering Special
Note Follow the install instructions located here:
2. Read the “Special Upgrade Information” section.
Before you upgrade to Cisco Unified Communications Manager 8.0(3a), ensure that the device name of a Cisco Unified Mobile Communicator does not exceed 15 characters in Cisco Unified Communications Manager Administration. If the device name of a Cisco Unified Mobile Communicator exceeds 15 characters, migration of this device will fail when you upgrade to Cisco Unified Communications Manager8.0(3a) and the following error message gets written to the upgrade log:InstallFull *ERROR* Name for Cisco Unified Mobile Communicator device(s) must be 15 or less, please correct and rerun upgrade.
Do not make any configuration changes to Cisco Unified Communications Manager during an upgrade. Configuration changes include any changes that you make in Cisco Unified Communications Manager Administration, Cisco Unified Serviceability, and the User Option windows.
Note Cisco strongly recommends that you do not perform configuration tasks until the upgrade completes on all servers in the cluster, you have switched the servers over to the upgraded partition, and you have verified that database replication is functioning.
Step 1 Stop all configuration tasks; that is, do not perform configuration tasks in the various Cisco Unified Communications Manager-related GUIs or the CLI (with the exception of performing the upgrade in the Cisco Unified Communications Operating System GUI).
- In Cisco Unified Reporting, access the Unified CM Database Status report. Before you proceed, ensure the report indicates that you have a good database replication status with no errors. For more information about using Cisco Unified Reporting, see the Cisco Unified Reporting Administration Guide .
- In the Real Time Monitoring Tool, access the Database Summary service under the CallManager tab to monitor database replication status. The following list indicates the database replication status progress:
Before you proceed, ensure that you have a good database replication status. For more information about using the Real Time Monitoring Tool, see the Cisco Unified Real Time Monitoring Tool Administration Guide .
For information about supported Cisco Unified CM upgrades, see the Cisco Unified Communications Manager Software Compatibility Matrix at the following URL:
To upgrade to Cisco Unified CM Release 8.0(3a) from a release prior to 8.0(1), use the Product Upgrade Tool (PUT) to obtain a media kit and license or purchase the upgrade from Cisco Sales.
To use the PUT, you must enter your Cisco contract number (Smartnet, SASU or ESW) and request the DVD/DVD set. If you do not have a contract for Cisco Unified Communications Manager, you must purchase the upgrade from Cisco Sales.
cat UCSInstall_UCOS_126.96.36.19900-2.sgn.iso_part1of2 UCSInstall_UCOS_188.8.131.5200-2.sgn.iso_part2of2 > UCSInstall_UCOS_184.108.40.20600-2.sgn.iso
Caution Although disabling throttling decreases the time it takes to perform the upgrade, it may degrade system performance.
Note Do not use the browser controls, such as Refresh/Reload, while you are accessing Cisco Unified Operating System Administration. Instead, use the navigation controls that are provided by the interface.
If the upgrade file is located on a Linux or Unix server, you must enter a forward slash at the beginning of the directory path. For example, if the upgrade file is in the patches directory, you must enter
Caution Although disabling throttling decreases the time it takes to perform the upgrade, it may degrade system performance.
Note If you lose your connection with the server or close your browser during the upgrade process, you may see the following message when you try to access the Software Upgrades menu again:
Warning: Another session is installing software, click Assume Control to take over the installation.
If you are sure you want to take over the session, click Assume Control.
If Assume Control does not display, you can also monitor the upgrade with the Cisco Unified Real Time Monitoring Tool.
You can access the latest software upgrades for this release of Unified CM from http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml .
After you install or upgrade to this release of Cisco Unified Communications Manager, check to see if Cisco has released critical patches or Service Updates. Service Updates, or SUs, contain fixes that were unavailable at the time of the original release, and often include security fixes, firmware updates, or software fixes that could improve operation.
To check for updates, from www.Cisco.com , select Support > Download Software . Navigate to the “Voice and Unified Communications” section and select IP Telephony > Call Control > Cisco Unified Communications Manager (CallManager) > the appropriate version of Cisco Communications Manager for your deployment .
You can view documentation that supports this release of Cisco Unified Communications Manager at http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
For information about the Cisco Intercompany Media Engine server, see the Release Notes for Cisco Intercompany Media Engine Release 8.0(3) at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/ime/8_0_3/rel_notes/ime-rel_notes-803.html .
A list of compatible software releases represents a major deliverable of Cisco Unified Communications Manager System testing. The recommendations, which are not exclusive, represent an addition to interoperability recommendations for each individual voice application or voice infrastructure product.
For a list of software and firmware versions of IP telephony components and contact center components that were tested for interoperability with Cisco Unified Communications Manager 8.0(3x) as part of Cisco Unified Communications System Release 8.x testing, see
Note Be aware that the release of Cisco IP telephony products does not always coincide with Cisco Unified Communications Manager releases. If a product does not meet the compatibility testing requirements with Cisco Unified CM, you need to wait until a compatible version of the product becomes available before you can upgrade to Cisco Unified CM Release 8.0(3a). For the most current compatibility combinations and defects that are associated with other Cisco Unified CM products, refer to the documentation that is associated with those products.
- CSCtb31860 Transcoding G.711 to All Codecs Supported
- CSCto57498 Upgrading to Cisco Unified Communications Manager Release 8.x from Release 7.x
- CSCtd69640 Downtime when upgrading Publisher server until all Subscriber servers are updated
- CSCte39796 Increase database replication timeout when upgrading large clusters
- CSCsy57492 Hold Reversion Notification Interval for SCCP and SIP phones
- New License Required when Replacing Motherboard (CSCtz12589 and CSCtz12651)
- Limitations to Call Park Feature
- CSCth53322 Rebuild Server After You Use the Recovery Disk
- Verify IPv6 Networking on Servers Before Upgrade
- CSCte05285 IBM I3 Servers Automatic Server Restart (ASR) Default Specifies Disabled
- Disaster Recovery System Caution
- EMCC Login Affects Settings in Product-Specific Configuration Layout of Phone Configuration Window
- CSCtj61834 MLPP Default Domain Name Displays MLPP ID Value
- CSCtr40861 Incoming Calling Party Numbers should be up to 16 characters
- CSCtr89029 URL Parameters for Secured Phones Repopulated After Restart
- CSCtr84167 Block Offnet to Offnet Transfer
- CSCtr21486 Troubleshooting Guide Update to Switch Version
- Certificate Regeneration During Domain Name Change
- CSCtx86215 Database Replication
- CSCtc71174 Call Park and Directed Call Park Restriction
- CSCte94072 Phone has blank screen after switching forward to 8.X (EMCC logged in)
- CSCtb58649 Sample query cannot list multiple users
- CSCtf84350 cm tftp build all cnf does not work
- CSCuc10415 Tip for Adding a New Server
- CSCuc79185 Device Mobility Calling Search Space is Used When Device CSS is <none>
- CSCtw44980 Missing Exceptions for Voice-Mail Pilot
- CSCud34740 Application User AXL Password Must Not Contain Special Characters
- CSCud70447 Missing Etoken Recovery Steps in Troubleshooting Guide
- CSCud95087 Limitation of SIP Forking on Trunk Not Documented
- CSCuo13148 Cisco ATA 187 Analog Telephone Adaptor Compatibility
- CSCuo10697 Updated List of LDAP Supported Directories
- CSCup04321 Call Pickup Group Visual Notification does not Support Localization
Tip After you finish upgrading all nodes in the cluster to Cisco Unified Communications Manager Release 8.x, you must also follow all the steps in this procedure to ensure that your Cisco Unified IP Phones register with the system.
- All regular releases of 713 prior to 007.001(003.21900.003) = 7.1(3a)su1a
- All ES releases of 713 prior to 007.001(003.21005.001)
Caution You must back up your cluster using the Disaster Recovery System (DRS) to be able to recover the cluster.
Use the utils dbreplication setrepltimeout CLI command to increase the database replication timeout value when upgrading large clusters so that more subscriber servers have sufficient time to request replication. When the timer expires, the first subscriber server, plus all other subscriber servers that requested replication within that time period, begin a batch data replication with the publisher server. The default database replication timeout value is 300 (5 minutes). Restore the timeout to the default value after the entire cluster upgrades and the subscriber servers have successfully set up replication. For more information, see the Command Line Interface Guide for Cisco Unified Communications Solutions .
SCCP phones support a minimum Hold Reversion Notification Interval (HRNI) of 5 seconds, whereas SIP phones support a minimum of 10 seconds. SCCP phones set for the minimum HRNI of 5 seconds may experience a Hold Reversion Notification ring delay of 10 seconds when handling calls involving SIP phones.
CSCsz18443 Cisco Unified IP Phone 8961, 9951, 9971 Registered to a Node may Use the Call Park Number Assigned to Another Node
Call Park numbers get configured on the nodes of a Cisco Unified Communications Manager cluster (first/subsequent). Call Park numbers are normally allocated from the node that initiates the call. If the Cisco Unified IP Phone 8961, 9951, 9971 that initiates the call is registered to the first node of the Cisco Unified Communications Manager cluster, then a Call Park number configured on the first node gets used to park the call. This is irrespective of the node to which the called party is registered, or which party (calling or called) invokes the Call Park feature.
For example, if a phone registered to the first node initiates a call to a phone registered to the second node, then regardless of which phone invokes the Call Park feature, a Call Park number configured on the first node is always used.
Note Be aware that you can restrict the Call Park feature only by using calling search space and partitions. Not configuring a Call Park number on a node will not ensure that the Call Park feature is not available to the phones in that node.
When an inter-cluster parked call connected by an Intercluster Trunk ( ICT) is put on hold, the call reverts when the Park Monitoring Reversion Timer and the Park Monitoring Forward No Retrieve Timer expire. Such a call reverts even though the parkee is on hold. This is a known limitation of inter-cluster calls connected via ICT that use the Call Park feature.
For inter-cluster parked called connected by an ICT, after the Park Reversion Timer and Park Monitoring Forward No Retrieve Timer expire, the call gets forwarded to the Park Monitoring Forward No Retrieve destination. The display of the incoming call is incorrect on the destination device.
The display on the device is "From DN" instead of "Forwarded for DN". For example, if the initial call is an inter-cluster call via ICT from DN 1000 to DN 3000 and gets forwarded to DN 2000, the display on DN 2000 is "From 3000" instead of "Forwarded for 1000".
You can add as many conference participants as the conference bridge supports; however, ConfList only displays 16 participants. From the 17th participant onwards, the list displays only the latest 16 participants.
Before you upgrade a cluster, execute the utils network ipv6 ping CLI command to verify IPv6 networking on the publisher and subscriber servers. If IPv6 is configured incorrectly on the subscriber server, load detection may take 20 minutes.
Under rare critical failures, such as a kernel panic, the IBM I3 type platforms do not automatically get restarted by the BIOS ASR functionality. The server remains unresponsive until it is rebooted manually.
- Cisco Unified CM install is complete and the system is operational
- IMM remote management web interface is configured. (For details on how to configure IMM, refer to the hardware documentation.)
When you restore your data, the hostname, server IP address, DNS configuration, version, and the deployment type values must match their values during the backup. DRS does not restore across different hostnames, IP addresses, DNS configurations, versions, and deployment types.
When a user uses a phone in a visiting cluster to log into the user Extension Mobility profile, the phone inherits the default provisioning, network, and security settings (specifically, the configuration in the Product Specific Configuration Layout section of the Phone Configuration window) from the home cluster. This behavior may override local security and network settings that are in place in the visiting cluster. Some of the parameters have firmware defaults that the system administrator cannot change until a fix is provided.
- Incoming Calling Party National Number Prefix
- Incoming Calling Party International Number Prefix
- Incoming Calling Party Unknown Number Prefix
- Incoming Calling Party Subscriber Number Prefix
When you delete the Secured Phone URL Parameters in the Enterprise Parameter section of Cisco Unified Communications Manager Administrationand then reboot, the URL Parameters are re-populated by default. After you reboot go to the Secured Phone URL Parameters section and make the correct modifications to the URL and reboot the phones.
When you enable the service parameter Block Offnet to Offnet Transfer and make a blind transfer with Cisco Unity Connection, the Q.931 SETUP message which Cisco Unified Communications Manager sends to the PSTN gateway for an outbound PRI call still reaches the gateway. This transfer results in a dropped call.
Using the set network domain CLI command to change the domain name triggers an automatic regeneration of all Cisco Unified Communications Manager certificates, including any third party signed certificates that have been uploaded. After the server reboots automatically, phones running in secure (mixed) mode cannot connect to the server until after the CTL client updates the new CTL file to the phones.
In this call flow, when you retrieve a parked call across an H323 ICT that is also on hold, the call fails. By the time phone C tries to retrieve the parked call, the parked party is on hold and Unified CM cannot cut through media.
To retrieve multiple user queries in Extension Mobility (EM) Service, you must have EM Authentication Proxy Rights. If any other end user’s credentials are used to query EM Service, only this end user’s information will be retrieved.
Tip If the clusterwide security mode is in mixed mode, the Cisco CTL client displays the message No CTL File exists on the server but the CallManager Cluster Security Mode is in Mixed Mode. For the system to function, you must create the CTL File and set CallManager Cluster to Mixed Mode. Click OK; then, choose Set CallManager Cluster to Mixed Mode and complete the CTL file configuration.
Step 7 After you create the CTL file on all the servers and reboot all servers in the cluster, delete the CTL file from the phone, as described in “Deleting the CTL File on the Cisco Unified IP Phone”.
- Cisco Unified CallManager Release 4.x does not accept provisional responses (such as 180 Ringing) from more than five destinations. It does not accept a successful response (200 Ok) from any destination that is not among the first five to respond.
- Cisco Unified CallManager Release 5.x and Cisco Unified Communications Manager Release 6.x do not accept provisional responses (such as 180 Ringing) from more than 20 destinations. They do not accept a successful response (200 Ok) from any destination that is not among the first 20 to respond.
The Cisco ATA 187 Analog Telephone Adaptor is compatible with Cisco Unified Communications Manager 8.0(3) and higher. For Cisco Unified Communications Manager 8.0(3), you must install the device pack cmterm-devicepack220.127.116.1138-1.cop.sgn for Cisco ATA 187 to be supported.
You can add users from your corporate directory to the Cisco Unified Communications Manager database by synchronizing the user data to the database. Cisco Unified Communications Manager allows synchronization from the following directories to the database:
- Microsoft Active Directory 2003 R1 & R2 (32-bit)
- Microsoft Active Directory 2008 R1 (32-bit)
- Microsoft Active Directory Application Mode 2003 R1 & R2 (32-bit)
- Microsoft Lightweight Directory Services 2008 R1 (32-bit)
- Planet 5.1 & Sun ONE Directory Server 5.2
- Sun ONE Directory Server 6.x
- Sun Directory Services 7.0
- Oracle Directory Server Enterprise Edition 11gR1 (v18.104.22.168.0)
- OpenLDAP 2.3.39
- OpenLDAP 2.4
Caveats describe unexpected behavior on a Cisco Unified Communications server. Severity 1 caveats represent the most serious caveats, severity 2 caveats represent less serious caveats, and severity 3 caveats represent moderate caveats.
You can find the latest resolved caveat information for Cisco Unified Communications Manager Release 8.0 by using Bug Toolkit, which is an online tool that is available for customers to query defects according to their own needs.
Tip You need an account with Cisco.com (Cisco Connection Online) to use the Bug Toolkit to find open and resolved caveats of any severity for any release.
To access the Bug Toolkit, log on to http://tools.cisco.com/Support/BugToolKit.
Open Caveats for Cisco Unified Communications Manager Release 8.0(3x) As of August 18, 2010 describe possible unexpected behaviors in Cisco Unified Communications Manager Release 7.1, which are sorted by component.
Tip For more information about an individual defect, click the associated Identifier in the “Open Caveats for Cisco Unified Communications Manager Release 8.0(3x) As of August 18, 2010” section to access the online record for that defect, including workarounds.
When you open the online record for a defect, you will see data in the “First Fixed-in Version” field. The information that displays in this field identifies the list of Cisco Unified Communications Manager interim versions in which the defect was fixed. These interim versions then get integrated into Cisco Unified Communications Manager releases.
Some more clearly defined versions include identification for Engineering Specials (ES) or Service Releases (SR); for example 03.3(04)ES29 and 04.0(02a)SR1. However, the version information that displays for the Cisco Unified Communications Manager maintenance releases may not be as clearly identified.
The following examples show how you can decode the maintenance release interim version information. These examples show you the format of the interim version along with the corresponding Cisco Unified Communications Manager release that includes that interim version. You can use these examples as guidance to better understand the presentation of information in these fields.
- 8.0(2.40000-x) = Cisco Unified Communications Manager 8.0(2c)
- 7.1(5.10000-x) = Cisco Unified Communications Manager 7.1(5)
- 7.1(3.30000-x) = Cisco Unified Communications Manager 7.1(3b)
- 7.1(3.20000-x) = Cisco Unified Communications Manager 7.1(3a)
- 7.1(3.10000-x) = Cisco Unified Communications Manager 7.1(3)
- 7.1(2.30000-x) = Cisco Unified Communications Manager 7.1(2b)
- 7.1(2.20000-x )= Cisco Unified Communications Manager 7.1(2a)
- 7.1(2.10000-x) = Cisco Unified Communications Manager 7.1(2)
Note Because defect status continually changes, be aware that the “Open Caveats for Cisco Unified Communications Manager Release 8.0(3x) As of August 18, 2010” section reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit and follow the instructions as described in the “Using Bug Toolkit” section.
Tip Bug Toolkit requires that you have an account with Cisco.com (Cisco Connection Online). By using the Bug Toolkit, you can find caveats of any severity for any release. Bug Toolkit may also provide a more current listing than this document provides. To access the Bug Toolkit, log on to http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.
The Updates to Cisco Unified Communications Manager 8.0(x) Documentation document provides information about documentation omissions, errors, or updates that are not included in the documentation that supports the Unified CM 8.0(x) release train.To obtain this document, go to the following URL:
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation , which also lists all new and revised Cisco technical documentation, at
Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop by using a reader application. Be aware that the RSS feeds are a free service, and Cisco currently supports RSS version 2.0.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks . Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)