Configure Email Notification for Specific Node in the CUCM Cluster

Introduction

 This document describes the procedure to configure the email notification for a specific node in the cluster.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

• Simple Mail Transfer Protocol (SMTP) Server IP/Host Name
• SMTP Server Reachability
• Cisco Unified Communications Manager (CUCM) Cluster IPs

Components Used

The information in this document is based on these software and hardware versions:

• Microsoft Exchange SMTP server
• Call Manager version:14.0.1.12900-161

"The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.

Lab Cluster Information

CUCM 14SU2 cluster: 
10.1.66.15 << Publisher 
10.1.66.16 << Subscriber 

Windows Server 2016 (STMP server): 
10.1.66.11

Configure

Email notification for only Publisher node (10.1.66.15) in the cluster is required.

Step 1. Login into CUCM Publisher node and navigate to Cisco Unified OS Administration:

Step 2. Navigate to Settings > SMTP:

Step 3. Add the SMTP server IP/Hostname and click on Save.

Note: Once you save configuration, make sure status shows as "The SMTP server is available"

Step 4. Navigate to Cisco Unified CM Administration Page.

Step.5 Navigate to System > Service Parameters > Select publisher node and "Cisco AMC service" at service.

Check that the Primary Collector is a Publisher node IP/hostname.

Step 6. Configure "Certificate Monitoring" On CUCM publisher. On OS administration, go to Security > Certificate monitoring:

Step 7. Configure Notification time at your convenience, check "Enable E-mail Notification" and add email IDs (You can add more than one email address separated by semicolon).

Step 8. Click Save. After this, you receive email notifications at the time configured for certificate status. This is an example of an email notification:

Configure the custom alert/notification in RTMT:

Refer to this link for alert configuration:

https://supportforums.cisco.com/t5/collaboration-voice-and-video/how-to-configure-the-alerts-and-email-notification-in-rtmt/ta-p/3139725

Verify

There is currently no verification procedure available for this configuration.

Troubleshoot

This section provides information you can use in order to troubleshoot your configuration.

In case the alert not working for the specific node, collect these logs:

• RIS Data Collector Logs
• AMC Service (change the log level to debug)
• AMC Service Alert Log
• Event Viewer Application and Syslog
• Packet capture from publisher

Related Information

• Cisco Technical Support & Downloads