Cisco Unified Communications Manager Features and Services Guide, Release 7.1(2)
Cisco Unified Mobility Advantage and Cisco Unified Mobile Communicator Integration
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Cisco Unified Mobility Advantage and Cisco Unified Mobile Communicator Integration

Table Of Contents

Cisco Unified Mobility Advantage and Cisco Unified Mobile Communicator Integration

Configuration Checklist for Cisco Unified Mobility with Cisco Unified Mobility Advantage

Introducing Cisco Unified Mobility with Cisco Unified Mobility Advantage

Definitions

List of Cisco Unified Mobility Features with Cisco Unified Mobility Advantage

Cisco Unified Mobile Communicator

Cisco Unified Mobile Communicator Configuration

Cisco Unified Mobile Communicator Configuration Details

Dial-via-Office Reverse Callback

Use Case Scenarios for Cisco Unified Mobility Features

Use Case Scenarios for Dial-via-Office Reverse Callback

Interactions and Restrictions

System Requirements

Configuring Cisco Unified Mobility with Cisco Unified Mobility Advantage

Related Topics


Cisco Unified Mobility Advantage and Cisco Unified Mobile Communicator Integration


Cisco Unified Communications Manager provides certain functionality for Cisco Unified Mobile Communicator clients in conjunction with a Cisco Unified Mobility Advantage server. This chapter discusses the features and the required configurations on both servers.

Cisco Unified Communications Manager provides the following functionality to Cisco Unified Mobile Communicator users:

Dial-via-Office Reverse Callback

Call log monitoring, which allows users to review their office call history from their mobile devices

Mobile Connect and the ability to enable and disable Mobile Connect from the mobile device

Ability to transfer active Dial-via-Office calls between the mobile device and the desktop phone

For further configuration details about configuring the Cisco Unified Mobility Advantage server and the Cisco Unified Mobile Communicator client, see the following documentation:

"Configuring a Cisco Unified Mobility Advantage Server Security Profile" chapter in the Cisco Unified Communications Manager Security Guide

"Configuring Cisco Unified Communications Manager for Use with Cisco Unified Mobility Advantage" chapter in the Installation and Administration Guide for Cisco Unified Mobility Advantage at this URL: http://www.cisco.com/en/US/products/ps7270/products_installation_and_configuration_guides_list.html

End-user guides for the Cisco Unified Mobile Communicator at this URL: http://www.cisco.com/en/US/products/ps7271/products_user_guide_list.html

Refer to the user guide for a particular Cisco Unified IP Phone phone model for procedures that end users follow to configure the Cisco Unified Mobility settings for their phones by using the Cisco Unified CM User Options windows.


Note For details of configuring Cisco Unified Mobility features that you configure within Cisco Unified Communications Manager and that do not require configuration of Cisco Unified Mobile Communicator nor Cisco Unified Mobility Advantage, see the "Cisco Unified Mobility" chapter.


This chapter includes information on the following topics:

Configuration Checklist for Cisco Unified Mobility with Cisco Unified Mobility Advantage

Introducing Cisco Unified Mobility with Cisco Unified Mobility Advantage

Definitions

List of Cisco Unified Mobility Features with Cisco Unified Mobility Advantage

Cisco Unified Mobile Communicator

Dial-via-Office Reverse Callback

Use Case Scenarios for Cisco Unified Mobility Features

Interactions and Restrictions

System Requirements

Configuring Cisco Unified Mobility with Cisco Unified Mobility Advantage

Related Topics

Configuration Checklist for Cisco Unified Mobility with Cisco Unified Mobility Advantage

Configure the Cisco Unified Mobility Advantage server to communicate with Cisco Unified Communications Manager. See the "Configuring Cisco Unified Communications Manager for Use with Cisco Unified Mobility Advantage" chapter in the Installation and Administration Guide for Cisco Unified Mobility Advantage.

For more information on Cisco Unified Mobility features that are available upon configuration of the Cisco Unified Mobility Advantage server, see the "List of Cisco Unified Mobility Features with Cisco Unified Mobility Advantage" section.

For more information on Cisco Unified Mobility features that are native to Cisco Unified Communications Manager and that do not require configuration of Cisco Unified Mobile Communicator nor Cisco Unified Mobility Advantage, see the "List of Cisco Unified Mobility Features" section on page 13-5 in the "Cisco Unified Mobility" chapter.

Table 14-1 summarizes the procedures for configuring Cisco Unified Mobile Communicator and Cisco Unified Mobility Advantage to operate with Cisco Unified Communications Manager. For detailed instructions, see the chapters and sections that the table references. In addition, see the "Related Topics" section.

Table 14-1 Cisco Unified Mobility with Cisco Unified Mobility Advantage Configuration Checklist 

Configuration Steps
Related Procedures and Topics

Step 1 

On the Cisco Unified Mobility Advantage server, configure a Cisco Unified Communications Manager adapter that points to up to two nodes within the Cisco Unified Communications Manager cluster.

Within Cisco Unified Mobility Advantage, specify a SOAP-enabled application user name and password on the adapter.

Set the Communications Manager setting on the adapter configuration window to 7.x.

You can also configure a security context or profile on the adapter to provide a secure connection to Cisco Unified Communications Manager, if desired

Configuring Cisco Unified Communications Manager for Use with Cisco Unified Mobility Advantage, Installation and Administration Guide for Cisco Unified Mobility Advantage

Step 2 

Activate and provision the user for the Cisco Unified Mobile Communicator client on the Cisco Unified Mobility Advantage server. The user ID on the Cisco Unified Mobility Advantage server must match the user ID and end-user account within Cisco Unified Communications Manager.

Configuring Cisco Unified Communications Manager for Use with Cisco Unified Mobility Advantage, Installation and Administration Guide for Cisco Unified Mobility Advantage

End User Configuration, Cisco Unified Communications Manager Administration Guide

Step 3 

Upon activation, the user or Cisco Unified Mobility Advantage administrator should provision the user mobile phone for Cisco Unified Mobile Communicator on the Cisco Unified Mobility Advantage server and enter the mobile phone number.

Configure this number to match the Mobility Identity directory number that is configured within Cisco Unified Communications Manager exactly.

Configuring Cisco Unified Communications Manager for Use with Cisco Unified Mobility Advantage, Installation and Administration Guide for Cisco Unified Mobility Advantage

Remote Destination Configuration Settings, page 13-39

Step 4 

On the Cisco Unified Mobility Advantage server, set the Enable Corporate PBX Integration and Enable Dial via Office settings to Yes under Manage Adapter Services.

Configuring Cisco Unified Communications Manager for Use with Cisco Unified Mobility Advantage, Installation and Administration Guide for Cisco Unified Mobility Advantage

Introducing Cisco Unified Mobility with Cisco Unified Mobility Advantage

Administrators configure the basic setup of Cisco Unified Mobility for end users by using the Cisco Unified Communications Manager Administration windows. See the "Cisco Unified Mobility" chapter for details.

Be aware that special configuration in Cisco Unified Communications Manager Administration is required for features that the Cisco Unified Mobile Communicator provides on user phones in conjunction with the Cisco Unified Mobility Advantage server.

This section discusses the following topics:

Definitions

List of Cisco Unified Mobility Features with Cisco Unified Mobility Advantage

Cisco Unified Mobile Communicator

Dial-via-Office Reverse Callback

Use Case Scenarios for Cisco Unified Mobility Features

Additional Information

See the "Related Topics" section.

Definitions

Table 14-2 provides definitions of terms that are related to Cisco Unified Mobility with Cisco Unified Mobility Advantage and Cisco Unified Mobile Communicator.

Table 14-2 Definitions 

Term
Definition

Cisco Unified Mobility Advantage

Cisco Unified Mobility Advantage specifies server software that is deployed behind the enterprise firewall to connect employee mobile phones to company resources. Cisco Unified Mobility Advantage runs in conjunction with the Cisco Unified Mobile Communicator client, which runs on employee mobile devices.

Cisco Unified Mobile Communicator

Cisco Unified Mobile Communicator specifies the client software that runs on supported mobile phones. Cisco Unified Mobile Communicator runs in conjunction with a Cisco Unified Mobility Advantage server to provide access to enterprise services.


Additional Information

See the "Related Topics" section.

List of Cisco Unified Mobility Features with Cisco Unified Mobility Advantage

This section provides a list of Cisco Unified Mobility features that are available to mobile phone users when the required configuration for Cisco Unified Mobility Advantage has also been performed. This material discusses configuration within Cisco Unified Communications Manager Administration.

For a complete discussion of Cisco Unified Mobility Advantage configuration, see the "Configuring Cisco Unified Communications Manager for Use with Cisco Unified Mobility Advantage" chapter in the Installation and Administration Guide for Cisco Unified Mobility Advantage at this URL: http://www.cisco.com/en/US/products/ps7270/products_installation_and_configuration_guides_list.html.

The following entities and features require configuration of Cisco Unified Mobility in Cisco Unified Communications Manager Administration as well as configuration of Cisco Unified Mobility Advantage:

Cisco Unified Mobile Communicator—Cisco Unified Mobile Communicator specifies a phone device that is running the Cisco Unified Mobile Communicator client and communicates via a data channel back to the Cisco Unified Mobility Advantage server by using Mobility Multiplexing Protocol (MMP). You configure the Cisco Unified Mobile Communicator in the Phone Configuration window in Cisco Unified Communications Manager Administration. Refer to the "Cisco Unified Mobile Communicator" section for a detailed discussion.

Dial-via-Office Reverse Callback—The Dial-via-Office Reverse Callback feature resembles the Mobile Voice Access feature, except that Cisco Unified Communications Manager makes both calls. From the Cisco Unified Mobile Communicator client, using the data channel, the phone initiates the Dial-via-Office feature. Cisco Unified Communications Manager then calls the mobility identity first. When the mobility identity answers, Cisco Unified Communications Manager calls the destination number. Refer to the "Dial-via-Office Reverse Callback" section for a detailed discussion.

The following features, which were originally part of Cisco Unified MobilityManager, now reside in Cisco Unified Communications Manager:

Mobile Connect—See the "Cisco Unified Mobility" chapter for details.

Desktop Call Pickup—See the "Cisco Unified Mobility" chapter for details.

Mobile Voice Access—See the "Cisco Unified Mobility" chapter for details.

Access List—See the "Cisco Unified Mobility" chapter for details.

Cisco Unified Communications Manager also supports the following Cisco Unified Mobility features:

Midcall Enterprise Feature Support Using DTMF—See the "Cisco Unified Mobility" chapter for details.

Two-stage Dialing—See the "Cisco Unified Mobility" chapter for details.

Dual-mode Phone Support—See the "Cisco Unified Mobility" chapter for details.

Manual Handoff of Calls on a Dual-mode Phone—See the "Cisco Unified Mobility" chapter for details.

Time-of-Day Access—See the "Cisco Unified Mobility" chapter for details.

Directed Call Park via DTMF—See the "Cisco Unified Mobility" chapter for details.

SIP URI Dialing—See the "Cisco Unified Mobility" chapter for details.

See the "Other Benefits of Cisco Unified Mobility Features" section on page 13-6 for a discussion of other benefits of Cisco Unified Mobility features, such as simultaneous desktop ringing, single enterprise voice mailbox, system remote access, caller ID, remote on/off control, call tracing, security and privacy for Mobile Connect calls, and smartphone support.

Additional Information

See the "Related Topics" section.

Cisco Unified Mobile Communicator

The Cisco Unified Mobile Communicator specifies a device type that you can configure in Cisco Unified Communications Manager Administration in the Phone Configuration window. The Cisco Unified Mobile Communicator uses Mobility Multiplexing Protocol (MMP) to communicate via the mobile phone data connection with the Cisco Unified Mobility Advantage server, which in turn registers the device with Cisco Unified Communications Manager through SIP. The Cisco Unified Mobile Communicator uses one Device License Unit (DLU) if the user has a desktop phone and three DLUs if the user does not have a desktop phone.

See the following topics for configuration details:

Cisco Unified Mobile Communicator Configuration

Cisco Unified Mobile Communicator Configuration Details

Additional Information

See the "Related Topics" section.

Cisco Unified Mobile Communicator Configuration

Table 14-3 summarizes the procedures for configuring the Cisco Unified Mobile Communicator for Cisco Unified Mobility. For detailed instructions, see the information that the table references.

Table 14-3 Cisco Unified Mobile Communicator Configuration Checklist 

Configuration Steps
Related Procedures and Topics

Step 1 

In Cisco Unified Communications Manager Administration, configure a Cisco Unified Mobile Communicator device.

Use the Device > Phone menu option.

Note Make sure that you check the Enable Mobility check box in the End User Configuration window.

Note Checking the Enable Mobility check box triggers licensing to consume device license units (DLUs) for mobile connect.

Cisco Unified IP Phone Configuration, Cisco Unified Communications Manager Administration Guide

Cisco Unified Mobile Communicator Configuration Details

Step 2 

In Cisco Unified Communications Manager Administration, configure a security profile for a Cisco Unified Mobility Advantage server.

Use the System > Security Profile > CUMA Server Security Profile menu option.

Refer to the Cisco Unified Communications Manager Security Guide for details.

Step 3 

In Cisco Unified Communications Manager Administration, configure the enterprise feature access directory number (DN).

Use the Call Routing > Mobility Configuration menu option.

Note You must perform this configuration step for the Dial-via-Office features to work.

Mobility Setting Configuration, page 13-50

Step 4 

Allow the Cisco Unified Mobility Advantage client to register with Cisco Unified Communications Manager.

Refer to the Cisco Unified Communications Manager Security Guide for details.

Step 5 

In the Cisco Unified CM User Options windows, configure end-user settings for the Cisco Unified Mobile Communicator, such as the following settings:

Device—End user specifies his own Cisco Unified Mobile Communicator.

Remote Destinations—End user chooses his own Cisco Unified Mobile Communicator as the remote destination profile.

Refer to the user guide for a particular Cisco Unified IP Phone model.

Additional Information

See the "Related Topics" section.

Cisco Unified Mobile Communicator Configuration Details

When you configure a Cisco Unified Mobile Communicator, keep in mind the following configuration requirements as you configure the fields in the Phone Configuration window:

When configuring a new Cisco Unified Mobile Communicator, select the Cisco Unified Mobile Communicator phone type in the Select Phone Type drop-down list box.

Device Name—Ensure this name is unique. You need no MAC address.

Mobility User ID—You must configure this field.

Mobility Identity—This field must specify the Cisco Unified Mobile Communicator-enabled smartphone mobile number as the destination number. Be aware that the Mobility Identity configuration characteristics are identical to those of the Remote Destination configuration.

Rerouting Calling Search Space—Ensure that this field is configured for basic calls to work. This setting applies to the Cisco Unified Mobile Communicator. This setting gets used to route calls to the mobility identity (that is, the Cisco Unified Mobile Communicator client phone). The setting gets used to route the Dial-via-Office callback call leg toward the mobility identity and to route the call leg toward the mobility identity for Mobile Connect/SNR calls.

Calling Search Space—Ensure that this field is configured for basic calls to work. This setting gets used to route calls from the mobility identity. The setting gets used to route the call leg toward the dialed or target phone for Dial-via-Office calls.

DND Option—The Cisco Unified Mobile Communicator only supports the Call Reject DND option.

Ensure that a directory number is assigned to the Cisco Unified Mobile Communicator.

Keep in mind these other configuration requirements that apply to the Cisco Unified Mobile Communicator:

Due to the lack of an integrated End User Configuration window for Cisco Unified Communications Manager and the Cisco Unified Mobility Advantage server, the Cisco Unified Mobile Communicator client user must configure identical remote destination numbers in both Cisco Unified Communications Manager Administration and in the Cisco Unified Mobility Advantage server.

If a Cisco Unified Mobile Communicator client user ever changes his SIM card, the user must update the mobile number in the Cisco Unified Mobility Advantage server by deleting the old mobile phone number and adding the new mobile phone number. The corresponding configuration must take place in Cisco Unified Communications Manager Administration as well.

Ensure Cisco Unified Communications Manager nodes are statically created in the Cisco Unified Mobility Advantage server administration console.

The Cisco Unified Mobility Advantage server only uses AXL to update the Cisco Unified Communications Manager database but does not listen to Cisco Unified Communications Manager database change notifications.

General Considerations

Keep in mind the following general considerations for the Cisco Unified Mobile Communicator device:

You can add one or more remote destinations in addition to the mobility identity to the Cisco Unified Mobile Communicator device (similar to the remote destination profile).

No automatic migration support exists. You must manually reconfigure the device as a Cisco Unified Mobile Communicator device.

Only the first call gets supported because, in 2.5G, the data channel does not remain available after the voice call connects.

The Cisco Unified Mobility Advantage server can activate only one Cisco Unified Mobile Communicator device per user.

In configuration of the Cisco Unified Mobile Communicator device, the reroute CSS and CSS represent key considerations.

Additional Information

See the "Related Topics" section.

Dial-via-Office Reverse Callback

The Dial-via-Office Reverse Callback feature resembles the Mobile Voice Access feature, except that Cisco Unified Communications Manager makes both calls. From the Cisco Unified Mobile Communicator client, using the data channel, the phone initiates the Dial-via-Office Reverse Callback feature. Cisco Unified Communications Manager then calls the mobility identity (Cisco Unified Mobile Communicator client) first. When the mobility identity answers, Cisco Unified Communications Manager calls the dialed (target) number.

In all Dial-via-Office scenarios, the callback leg from Cisco Unified Communications Manager either to the Cisco Unified Mobile Communicator client mobile phone/mobility identity or to an alternate number always specifies the caller ID of the Enterprise Feature Access DID. The caller ID that gets sent for the call leg from Cisco Unified Communications Manager to the target or dialed number always specifies the user enterprise desk number (based on the shared line between the user desktop phone and the Cisco Unified Mobile Communicator client device type that is configured within Cisco Unified Communications Manager).

Example of Dial-via-Office Reverse Callback

The following example illustrates the sequence of events that takes place in an instance of dial-via-office reverse callback:

User invokes the Dial-via-Office feature on the phone and calls target DN 2000.

Phone sends INVITE 2000 with the callback number that is specified in the SDP parameter "c=PSTN E164 4085551234."

Cisco Unified Communications Manager sends back 183 Session In Progress with Enterprise Feature Access Number DID (4085556666) in SDP parameter.

Cisco Unified Communications Manager calls back mobility identity 4085551234.

When the mobility identity answers the call, Cisco Unified Communications Manager redirects the call to the target DN 2000.

Refer to the "Use Case Scenarios for Dial-via-Office Reverse Callback" section for the use case scenarios that Cisco Unified Communications Manager supports with this feature.

Additional Information

See the "Related Topics" section.

Use Case Scenarios for Cisco Unified Mobility Features

The following sections describe the following use case scenarios that Cisco Unified Communications Manager supports for Cisco Unified Mobility features if the required configuration for Cisco Unified Mobility Advantage is also performed:

Use Case Scenarios for Dial-via-Office Reverse Callback

Additional Information

See the "Related Topics" section.

Use Case Scenarios for Dial-via-Office Reverse Callback

The Dial-via-Office Reverse Callback feature supports the following use case scenarios:

Mobile user invokes Dial-via-Office Reverse Callback feature to remote destination and succeeds.

Mobile user invokes Dial-via-Office Reverse Callback feature to non-remote destination and succeeds.

Mobile user invokes Dial-via-Office Reverse Callback feature and fails.

Additional Information

See the "Related Topics" section.

Interactions and Restrictions

Be aware that most standard Cisco Unified Communications Manager features are fully compatible with Cisco Unified Mobility features. Refer to the following sections of the "Cisco Unified Mobility" chapter for details of any exceptions:

Interactions, page 13-18

Restrictions, page 13-19

Additional Information

See the "Related Topics" section.

System Requirements

Cisco Unified Mobility, in conjunction with Cisco Unified Mobility Advantage, requires the following software component:

Cisco Unified Communications Manager 6.0 or later.

Additionally, Cisco Unified Mobility Advantage requires additional software components. See the Installation and Administration Guide for Cisco Unified Mobility Advantage for details.

Additional Information

See the "Related Topics" section.

Configuring Cisco Unified Mobility with Cisco Unified Mobility Advantage

The "Configuration Checklist for Cisco Unified Mobility" section on page 13-2 of the "Cisco Unified Mobility" chapter provides an overview checklist of the procedures and steps that are necessary for an administrator to configure Cisco Unified Mobility features that are native to Cisco Unified Communications Manager.

The "Configuring Cisco Unified Mobility" section on page 13-23 of the "Cisco Unified Mobility" chapter provides detailed procedures for each Cisco Unified Communications Manager Administration menu option that must be configured to provision Cisco Unified Mobility features that are native to Cisco Unified Communications Manager. The section covers configuration of the following entities in Cisco Unified Communications Manager Administration:

Access Lists

Remote Destination Profiles (You do not need nor use these resources for integration with Cisco Unified Mobility Advantage.)

Remote Destinations

Mobile Voice Access Media Resources (You do not need nor use these resources for integration with Cisco Unified Mobility Advantage.)

H.323 Gateways for Mobile Voice Access (You do not need nor use these resources for integration with Cisco Unified Mobility Advantage.)

Enterprise Feature Access Two-Stage Dialing (Integration with Cisco Unified Mobility Advantage does not require configuration of this feature; however, configuration of the Enterprise Feature Access DID is needed because this DID provides the caller ID that Cisco Unified Communications Manager sends for Dial-via-Office callback call legs.)

Mobility Configuration window settings

Mobility Softkey

End users use the Cisco Unified CM User Options windows to further configure or modify the Cisco Unified Mobility settings that apply to their mobile phones.

For the steps that are necessary to configure Cisco Unified Mobility Advantage with Cisco Unified Communications Manager to provide Cisco Unified Mobility features that require Cisco Unified Mobility Advantage, see the "Configuring Cisco Unified Communications Manager for Use with Cisco Unified Mobility Advantage" chapter in the Installation and Administration Guide for Cisco Unified Mobility Advantage.


Tip Before you configure Cisco Unified Mobility, review the "Configuration Checklist for Cisco Unified Mobility with Cisco Unified Mobility Advantage" section.


Additional Information

See the "Related Topics" section.

Related Topics

Configuration Checklist for Cisco Unified Mobility with Cisco Unified Mobility Advantage

Introducing Cisco Unified Mobility with Cisco Unified Mobility Advantage

Definitions

List of Cisco Unified Mobility Features with Cisco Unified Mobility Advantage

Cisco Unified Mobile Communicator

Dial-via-Office Reverse Callback

Use Case Scenarios for Cisco Unified Mobility Features

Interactions and Restrictions

System Requirements

Configuring Cisco Unified Mobility with Cisco Unified Mobility Advantage

End User Configuration, Cisco Unified Communications Manager Administration Guide

Service Parameters Configuration, Cisco Unified Communications Manager Administration Guide

Licenses for Cisco Unified Mobility, Cisco Unified Communications Manager System Guide

Additional Cisco Documentation

Cisco Unified Serviceability Administration Guide

Cisco Unified Communications Manager Security Guide

Applicable Cisco Unified IP Phone User Guides

Applicable Cisco Unified IP Phone Administration Guides

"Configuring Cisco Unified Communications Manager for Use with Cisco Unified Mobility Advantage" chapter in the Installation and Administration Guide for Cisco Unified Mobility Advantage

Applicable Cisco Unified Mobile Communicator end-user documentation