Cisco Unified Communications Manager Administration Guide, Release 7.0(1)
Hunt Pilot Configuration
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Hunt Pilot Configuration

Table Of Contents

Hunt Pilot Configuration

Finding a Hunt Pilot

Configuring a Hunt Pilot

Deleting a Hunt Pilot

Hunt Pilot Configuration Settings

Related Topics


Hunt Pilot Configuration


A hunt pilot comprises a string of digits (an address) and a set of associated digit manipulations that route calls to a hunt list. Hunt pilots provide flexibility in network design. They work in conjunction with route filters and hunt lists to direct calls to specific devices and to include, exclude, or modify specific digit patterns.

Refer to "Understanding Route Plans" in Cisco Unified Communications Manager System Guide for more detailed hunt pilot information.

Use the following topics to add, configure, or delete a hunt pilot:

Finding a Hunt Pilot

Configuring a Hunt Pilot

Deleting a Hunt Pilot

Hunt Pilot Configuration Settings

Finding a Hunt Pilot

Because you may have several hunt pilots in your network, Cisco Unified Communications Manager lets you use specific criteria to locate specific hunt pilots. To locate hunt pilots, use the following procedure.


Note During your work in a browser session, Cisco Unified Communications Manager Administration retains your hunt pilot search preferences. If you navigate to other menu items and return to this menu item, Cisco Unified Communications Manager Administration retains your hunt pilot search preferences until you modify your search or close the browser.


Procedure


Step 1 Choose Call Routing > Route/Hunt > Hunt Pilot.

The Find and List Hunt Pilots window displays. Records from an active (prior) query may also display in the window.

Step 2 To find all records in the database, ensure the dialog box is empty; go to Step 3.

To filter or search records

From the first drop-down list box, select a search parameter.

From the second drop-down list box, select a search pattern.

Specify the appropriate search text, if applicable.


Note To add additional search criteria, click the + button. When you add criteria, the system searches for a record that matches all criteria that you specify. To remove criteria, click the - button to remove the last added criterion or click the Clear Filter button to remove all added search criteria.


Step 3 Click Find.

All matching records display. You can change the number of items that display on each page by choosing a different value from the Rows per Page drop-down list box.


Note You can delete multiple records from the database by checking the check boxes next to the appropriate record and clicking Delete Selected. You can delete all configurable records for this selection by clicking Select All and then clicking Delete Selected.


Step 4 From the list of records that display, click the link for the record that you want to view.


Note To reverse the sort order, click the up or down arrow, if available, in the list header.


The window displays the item that you choose.


Additional Information

See the "Related Topics" section.

Configuring a Hunt Pilot

This section describes how to configure a hunt pilot.

Before You Begin

Ensure that the following items are configured in Cisco Unified Communications Manager:

Hunt list

Partition (unless you are using <None>)

Route filter (unless you are using <None>)


Timesaver Assigning 8XXX to a hunt pilot causes hunting through all directory numbers 8000 to 8999. Similarly, 82XX hunts through directory numbers 8200 to 8299. See the "Special Characters and Settings" section in the Cisco Unified Communications Manager System Guide for more information about wildcards.


Procedure


Step 1 Choose Call Routing > Route/Hunt > Hunt Pilot.

The Find and List Hunt Pilots window displays.

Step 2 Perform one of the following tasks:

To copy an existing hunt pilot, locate the appropriate hunt pilot as described in "Finding a Hunt Pilot" section. Click the Copy button next to the hunt pilot that you want to copy. The window displays the copy of the hunt pilot. Change the value in the Hunt Pilot field, and continue with Step 3.

To add a new hunt pilot, click the Add New button and continue with Step 3.

To update an existing hunt pilot, locate the appropriate hunt pilot as described in "Finding a Hunt Pilot" section, and continue with Step 3.

Step 3 Enter the appropriate settings as described in Table 44-1.

Step 4 Click Save.


Note After you choose a hunt list from the Hunt List drop-down list box, you can use the (Edit) link that displays next to the Hunt List field to take you to the Hunt List Configuration window for the hunt list that you choose. Use the Hunt List Configuration window to see the line group(s) that are included in that hunt list.



Additional Information

See the "Related Topics" section.

Deleting a Hunt Pilot

This section describes how to delete a hunt pilot.

Procedure


Step 1 Choose Call Routing > Route/Hunt > Hunt Pilot.

Step 2 Locate the hunt pilot that you want to delete. See the "Finding a Hunt Pilot" section.

Step 3 Check the check box of the hunt pilot that you want to delete and click Delete Selected.

A message that displays states that you cannot undo this action.

Step 4 To delete the hunt pilot, click OK or to cancel the deletion, click Cancel.


Tip You can also delete a hunt pilot by locating and displaying the hunt pilot that you want to delete and clicking Delete.



Additional Information

See the "Related Topics" section.

Hunt Pilot Configuration Settings

Table 44-1 describes the available fields in the Hunt Pilot Configuration window.

Table 44-1 Hunt Pilot Configuration Settings 

Field
Description
Pattern Definition

Hunt Pilot

Enter the hunt pilot, including numbers and wildcards (do not use spaces); for example, for NANP, enter 9.@ for typical local access, or 8XXX for a typical private network numbering plan. Valid characters include the uppercase characters A, B, C, and D and \+, which represents the international escape character +.

Note Ensure that the directory hunt pilot, which uses the chosen partition, route filter, and numbering plan combination, is unique. Check the hunt pilot, translation pattern, directory number, call park number, call pickup number, message waiting on/off, or meet me number if you receive an error that indicates duplicate entries. You can also check the route plan report.

See the "Wildcards and Special Characters in Route Patterns and Hunt Pilots" section in the Cisco Unified Communications Manager System Guide for more information about wildcards.

Route Partition

If you want to use a partition to restrict access to the hunt pilot, choose the desired partition from the drop-down list box. If you do not want to restrict access to the hunt pilot, choose <None> for the partition. See the "Partition Configuration" section on page 49-1 for more information on how to use partitions.

You can configure the number of partitions that display in this drop-down list box by using the Max List Box Items enterprise parameter. If more partitions exist than the Max List Box Items enterprise parameter specifies, the Find button displays next to the drop-down list box. Click the Find button to display the Find and List Partitions window. Find and choose a partition name by using the Finding a Partition procedure in the Cisco Unified Communications Manager Administration Guide.

Note To set the maximum list box items, choose System > Enterprise Parameters and choose Unified CMAdmin Parameters.

Note Make sure that the combination of hunt pilot, route filter, and partition is unique within the Cisco Unified Communications Manager cluster.

Description

Enter a description of the hunt pilot.

Numbering Plan

Choose a numbering plan.

Route Filter

If your hunt pilot includes the @ wildcard, you may choose a route filter. The optional act of choosing a route filter restricts certain number patterns.

The route filters that display depend on the numbering plan that you choose from the Numbering Plan drop-down list box.

You can configure the number of items that display in this drop-down list box by using the Max List Box Items enterprise parameter. If more route filters exist than the Max List Box Items enterprise parameter specifies, the Find button displays next to the drop-down list box. Click the Find button to display the Find and List Route Filters window. Find and choose a route filter name by using the Finding a Route Filter procedure in the Cisco Unified Communications Manager Administration Guide.

Note To set the maximum list box items, choose System > Enterprise Parameters and choose Unified CMAdmin Parameters.

MLPP Precedence

Choose an MLPP precedence setting for this hunt pilot from the drop-down list box:

Executive Override—Highest precedence setting for MLPP calls.

Flash Override—Second highest precedence setting for MLPP calls.

Flash—Third highest precedence setting for MLPP calls.

Immediate—Fourth highest precedence setting for MLPP calls.

Priority—Fifth highest precedence setting for MLPP calls.

Routine—Lowest precedence setting for MLPP calls.

Default—Does not override the incoming precedence level but rather lets it pass unchanged.

Note Refer to the "Precedence" section in the "Multilevel Precedence and Preemption" chapter of the Cisco Unified Communications Manager Features and Services Guide for more information.

Hunt List

Choose the hunt list for which you are adding a hunt pilot from the drop-down list box.

After you choose a hunt list, click the Edit link to the right to edit the hunt list.

Route Option

The Route Option designation indicates whether you want this hunt pilot to be used for routing calls (such as 9.@ or 8[2-9]XX) or for blocking calls. Choose the Route this pattern or Block this pattern radio button.

If you choose the Block this pattern radio button, you must choose the reason for which you want this hunt pilot to block calls. Choose a value from the drop-down list box:

No Error

Unallocated Number

Call Rejected

Number Changed

Invalid Number Format

Precedence Level Exceeded

Provide Outside Dial Tone

Provide Outside Dial Tone indicates that Cisco Unified Communications Manager routes the calls off the local network. Check this check box for each hunt pilot that routes the call off the local network and provides outside dial tone to the calling device. To route the call in the network, leave the check box unchecked.

Urgent Priority

If the dial plan contains overlapping hunt lists, Cisco Unified Communications Manager would not route the call until the interdigit timer expires (even if it is possible to dial a sequence of digits to choose a current match). Check this check box to interrupt interdigit timing when Cisco Unified Communications Manager must route a call immediately.

Hunt Forward Settings

Forward Hunt No Answer

When the call that is distributed through the hunt list is not answered in a specific period of time, this field specifies the destination to which the call gets forwarded.

Choose from the following options:

Use Personal Preferences—Use this check box to enable the Call Forward No Coverage (CFNC) settings for the original called number that forwarded the call to this hunt pilot.

The CFNC setting specifies a call forwarding reason that you administer in the Directory Number Configuration window. Calls get diverted based on the value in the directory number Coverage/Destination field when a call to the directory number first diverts to coverage, and coverage either exhausts or times out, and the associated hunt pilot for coverage specifies Use Personal Preferences for its final forwarding.

Note When this check box is checked, Cisco Unified Communications Manager ignores the settings in the Destination box and Calling Search Space.

Destination—This setting indicates the directory number to which calls are forwarded.

Calling Search Space—This setting applies to all devices that are using this directory number.

Forward Hunt Busy

When the call that is distributed through the hunt list is busy in a specific period of time, this field specifies the destination to which the call gets forwarded.

Choose from the following options:

Use Personal Preferences—Use this check box to enable the Call Forward No Coverage (CFNC) settings for the original called number that forwarded the call to this hunt pilot.

The CFNC setting specifies a call forwarding reason that you administer in the Directory Number Configuration window. Calls get diverted based on the value in the directory number Coverage/Destination field when a call to the directory number first diverts to coverage, and coverage either exhausts or times out, and the associated hunt pilot for coverage specifies Use Personal Preferences for its final forwarding.

Note When this check box is checked, Cisco Unified Communications Manager ignores the settings in the Destination box and Calling Search Space.

Destination—This setting indicates the directory number to which calls are forwarded.

Calling Search Space—This setting applies to all devices that are using this directory number.

Maximum Hunt Timer

Enter a value (in seconds) that specifies the maximum time for hunting. Valid values specify 1 to 3600. The default value specifies 1800 seconds (30 minutes).

This timer cancels if either a hunt member answers the call or if the hunt list gets exhausted before the timer expires. If you do not specify a value for this timer, hunting continues until a hunt member answers or hunting exhausts. If neither event takes place, hunting continues for 30 minutes, after which the call gets taken for final treatment.

Note If hunting exceeds the number of hops that the Forward Maximum Hop Count service parameter specifies, hunting expires before the 30-minute maximum hunt timer value, and the caller receives a reorder tone.

Calling Party Transformations

Use Calling Party's External Phone Number Mask

Check the check box if you want the full, external phone number to be used for calling line identification (CLID) on outgoing calls. You may also configure an External Phone Number Mask on all phone devices.

Note The calling party transformation settings that are assigned to the line groups in a hunt list override any calling party transformation settings that are assigned to a hunt pilot that is associated with that hunt list.

Calling Party Transform Mask

Enter a transformation mask value. Valid entries for the NANP include the digits 0 through 9, the wildcard character X, asterisk (*), and octothorpe (#); the international escape character +; and blank. If this field is blank and the preceding field is not checked, no calling party transformation takes place. See the "Calling Party Number Transformations Settings" section in the Cisco Unified Communications Manager System Guide for more information.

Prefix Digits (Outgoing Calls)

Enter prefix digits in the Prefix Digits (Outgoing Calls) field. Valid entries for the NANP include the digits 0 through 9; the wildcard characters asterisk (*) and octothorpe (#); the international escape character +; and blank.

Note The appended prefix digit does not affect which directory numbers route to the assigned device.

Calling Line ID Presentation

Cisco Unified Communications Manager uses calling line ID presentation (CLIP/CLIR) as a supplementary service to allow or restrict the originating caller phone number on a call-by-call basis.

Choose whether you want the Cisco Unified Communications Manager to allow or restrict the display of the calling party phone number on the called party phone display for this hunt pilot.

Choose Default if you do not want to change calling line ID presentation. Choose Allowed if you want Cisco Unified Communications Manager to allow the display of the calling number. Choose Restricted if you want Cisco Unified Communications Manager to block the display of the calling number.

For more information about this field, see Table 17-8 in the "Calling Party Number Transformations Settings" section in the Cisco Unified Communications Manager System Guide.

Calling Name Presentation

Cisco Unified Communications Manager uses calling name presentation (CNIP/CNIR) as a supplementary service to allow or restrict the originating caller name on a call-by-call basis.

Choose whether you want the Cisco Unified Communications Manager to allow or restrict the display of the calling party name on the called party phone display for this hunt pilot.

Choose Default if you do not want to change calling name presentation. Choose Allowed if you want Cisco Unified Communications Manager to display the calling name information. Choose Restricted if you want Cisco Unified Communications Manager to block the display of the calling name information.

For more information about this field, see Table 17-8 in the "Calling Party Number Transformations Settings" section in the Cisco Unified Communications Manager System Guide.

Calling Party Number Type

Choose the format for the number type in calling party directory numbers.

Cisco Unified Communications Manager sets the calling directory number (DN) type. Cisco recommends that you do not change the default value unless you have advanced experience with dialing plans such as NANP or the European dialing plan. You may need to change the default in Europe because Cisco Unified Communications Manager does not recognize European national dialing patterns. You can also change this setting when you are connecting to a PBX that expects the calling directory number to be encoded to a non-national numbering plan type.

Choose one of the following options:

Cisco Unified Communications Manager—The Cisco Unified Communications Manager sets the directory number type.

Unknown—The dialing plan is unknown.

National—Use when you are dialing within the dialing plan for your country.

International—Use when you are dialing outside the dialing plan for your country.

Subscriber—Use when you are dialing a subscriber by using a shortened subscriber number.

Calling Party Numbering Plan

Choose the format for the numbering plan in calling party directory numbers.

Cisco Unified Communications Manager sets the calling DN numbering plan. Cisco recommends that you do not change the default value unless you have advanced experience with dialing plans such as NANP or the European dialing plan. You may need to change the default in Europe because Cisco Unified Communications Manager does not recognize European national dialing patterns. You can also change this setting when you are connecting to PBXs by using routing as a non-national type number.

Choose one of the following options:

Cisco Unified Communications Manager—Use when the Cisco Unified Communications Manager sets the Numbering Plan in the directory number.

ISDN—Use when you are dialing outside the dialing plan for your country.

National Standard—Use when you are dialing within the dialing plan for your country.

Private—Use when you are dialing within a private network.

Unknown—Use when the dialing plan is unknown.

Connected Party Transformations

Connected Line ID Presentation

Cisco Unified Communications Manager uses connected line ID presentation (COLP/COLR) as a supplementary service to allow or restrict the called party phone number on a call-by-call basis.

Choose whether you want Cisco Unified Communications Manager to allow or restrict the display of the connected party phone number on the calling party phone display for this hunt pilot.

Choose Default if you do not want to change the connected line ID presentation. Choose Allowed if you want to display the connected party phone number. Choose Restricted if you want Cisco Unified Communications Manager to block the display of the connected party phone number.

For more information about this field, see Table 17-11 in the "Connected Party Presentation and Restriction Settings" section in the Cisco Unified Communications Manager System Guide.

Connected Name Presentation

Cisco Unified Communications Manager uses connected name presentation (CONP/CONR) as a supplementary service to allow or restrict the called party name on a call-by-call basis.

Choose whether you want Cisco Unified Communications Manager to allow or restrict the display of the connected party name on the calling party phone display for this hunt pilot.

Choose Default if you do not want to change the connected name presentation. Choose Allowed if you want to display the connected party name. Choose Restricted if you want Cisco Unified Communications Manager to block the display of the connected party name.

For more information about this field, see Table 17-11 in the "Connected Party Presentation and Restriction Settings" section in the Cisco Unified Communications Manager System Guide.

Called Party Transformations

Discard Digits

From the Discard Digits drop-down list box, choose the discard digits instructions that you want to associate with this hunt pilot. The discard digits that display depend on the numbering plan that you choose from the Numbering Plan drop-down list box. See the "Discard Digits Instructions" section in the Cisco Unified Communications Manager System Guide for more information on discard instructions for the North American Numbering Plan.

Note The called party transformation settings that are assigned to the line groups in a hunt list override any called party transformation settings that are assigned to a hunt pilot that is associated with that hunt list.

Called Party Transform Mask

Enter a transformation mask value. Valid entries for the NANP include the digits 0 through 9; the wildcard characters X, asterisk (*), and octothorpe (#); the international escape character +; and blank. If the field is blank, no transformation takes place. Cisco Unified Communications Manager sends the dialed digits exactly as dialed.

Prefix Digits (Outgoing Calls)

Enter prefix digits in the Prefix Digits (Outgoing Calls) field. Valid entries for the NANP include the digits 0 through 9; the wildcard characters asterisk (*) and octothorpe (#); the international escape character +; and blank.

Note The appended prefix digit does not affect which directory numbers route to the assigned device.

Called Party Number Type

Choose the format for the number type in called party directory numbers.

Cisco Unified Communications Manager sets the called directory number (DN) type. Cisco recommends that you do not change the default value unless you have advanced experience with dialing plans such as NANP or the European dialing plan. You may need to change the default in Europe because Cisco Unified Communications Manager does not recognize European national dialing patterns. You can also change this setting when you are connecting to a PBX that expects the called directory number to be encoded to a non-national type numbering plan.

Choose one of the following options:

Cisco Unified Communications Manager—Use when the Cisco Unified Communications Manager sets the directory number type.

Unknown—Use when the dialing plan is unknown.

National—Use when you are dialing within the dialing plan for your country.

International—Use when you are dialing outside the dialing plan for your country.

Subscriber—Use when you are dialing a subscriber by using a shortened subscriber number.

Called Party Numbering Plan

Choose the format for the numbering plan in called party directory numbers.

Cisco Unified Communications Manager sets the called DN numbering plan. Cisco recommends that you do not change the default value unless you have advanced experience with dialing plans such as NANP or the European dialing plan. You may need to change the default in Europe because Cisco Unified Communications Manager does not recognize European national dialing patterns. You can also change this setting when you are connecting to PBXs by using routing as a non-national type number.

Choose one of the following options:

Cisco Unified Communications Manager—Use when the Cisco Unified Communications Manager sets the Numbering Plan in the directory number.

ISDN—Use when you are dialing outside the dialing plan for your country.

National Standard—Use when you are dialing within the dialing plan for your country.

Private—Use when you are dialing within a private network.

Unknown—Use when the dialing plan is unknown.

AAR Group Settings

AAR Group

Choose an Automated Alternate Routing (AAR) group from the drop-down list box.

Note You can enable AAR for this hunt pilot only if all members of the line group are in the same location.

External Number Mask

Enter an external number mask value for the hunt pilot.

Cisco Unified Communications Manager uses this mask to format calling line identification for external (outbound) calls. When AAR initiates a reroute, the system applies this external number mask to the hunt pilot number to form a fully qualified DN of the called party, which allows AAR to reroute properly in out-of-bandwidth conditions.


Additional Information

See the "Related Topics" section.

Related Topics

Finding a Hunt Pilot

Configuring a Hunt Pilot

Deleting a Hunt Pilot

Hunt Pilot Configuration Settings

Understanding Route Plans, Cisco Unified Communications Manager System Guide

Wildcards and Special Characters in Route Patterns and Hunt Pilots, Cisco Unified Communications Manager System Guide

Configuring a Route Filter, page 38-3