Cisco Unified Communications Manager System Guide, Release 6.1(1)
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Index

Table Of Contents

A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T - U - V - W -

Index

A

AAR

explained 17-1

abbreviated dial

described 44-36

access log 4-3

access privileges

roles 4-2

ad hoc conferences

Advanced Ad Hoc Conference Enabled 25-11

description 25-6

Drop Ad Hoc Conference 25-10

initiating 25-6

limitations 25-13

linear conference linking 25-8

Non-linear Ad Hoc Conference Linking Enabled 25-11

nonlinear conference linking 25-9

service parameters 25-10

SIP phone restrictions 25-12

using cBarge softkey 25-7

using Join softkey 25-7

administrator tools

BAT 48-1

CAR 48-2

Cisco Unified Serviceability 48-1

more information 48-3

overview 48-1

admission control 5-15, 8-1

Advanced Ad Hoc Conference Enabled service parameter 25-11

alarms

DHCP 13-4

alternate routing

video 45-9

amwi

described 44-26

analog telephony protocols

CAS 41-5

described 41-3

E&M signaling 41-4

ground-start signaling 41-4

loop-start signaling 41-4

announcements 24-4

announcements (table) 24-4

annunciator

announcements 24-4

announcements (table) 24-4

configuration checklist (table) 24-5

dependency records 24-5

limitations 24-3

more information 24-6

overview 24-1

planning configuration 24-2

system requirements 24-3

tones 24-4

troubleshooting 24-5

understanding 24-1

appliance 1-1

application dial rules

configuration design 19-1

configuration error checking 19-2

more information 19-8

application profiles 21-4

application user

associating devices 21-4

configuration checklist (table) 21-6

described 21-1

more information 21-7

ATA 186 features 47-1

attendant console

See Cisco Unified Communications Manager Attendant Console

audio quality 8-1

authentication

user 20-4

using with credential policy 22-2

automated alternate routing (AAR)

dial prefix matrix example (table) 17-2

enable service parameter 17-3

example 17-2

explained 17-1

line/DN and AAR groups (table) 17-2

auto-registration

configuration checklist (table) 12-3

more information 12-4

autoregistration

configuration checklist (table) 12-3

described 12-1

more information 12-4

multiple protocol support 12-2

understanding 12-1

B

back to back user agent

SIP 42-21

balanced call processing

explained 6-2

bandwidth

allocation of 8-1

calculations for admission control 8-4

management for video 45-8

used by Cisco Unified Communications Manager 5-7

used by codec types (table) 5-8

barge

described 44-26

Basic Rate Interface (BRI) 40-1, 41-6

BAT 48-1

BLF buttons 44-18

BRI 40-1

Bulk Administration Tool

See BAT

Busy Lamp Field (BLF) buttons 44-18

buttons

directories 44-39

messages 44-38

C

call admission control 5-15

gatekeepers

components 8-8

explained 8-6

in a distributed setting (figure) 8-7

locations

explained 8-1

illustrated (figure) 8-2

more information 8-10, 9-24

overview 8-1

trunks 8-6

call completion, QSIG supplementary service

See Cisco Call Back

call control 23-2

call coverage

call forwarding 17-11

described 17-10

hunting 17-11

maximum hunt timer 17-11

personal preferences 17-12

call detail records (CDRs)

described 48-2

video 45-12

call diagnostics and voice quality metrics

described 44-28

call display restrictions

configuring in translation pattern 17-31

call diversion (forwarding), QSIG supplementary service 41-9

called party

transformations 17-27

transformations settings 17-29

transformations settings (table) 17-29

caller identification

restrictions 17-30

support for device control protocols (table) 17-35

support vs. device control protocols 17-35

types 17-30

call failure, avoiding 28-5

call forward

described 17-11, 18-6, 44-27

in multiple voice-mail systems 30-5

multiple voice-mail systems examples 30-6

SIP 42-12

call hold

SIP 42-12

calling line

SIP 42-13

calling name presentation

SIP 42-13

calling party

presentation settings 17-31

restriction settings 17-31

transformations 17-27

transformations settings 17-28

transformations settings (table) 17-28, 17-32

calling search spaces

dependency records 15-3

examples 15-2

explained 15-1

guidelines and tips 15-3

list of topics 15-1

more information 15-4

search for phones 44-37

call park

described 44-28

call park Busy Lamp Field (BLF) buttons 44-18

call pickup

described 44-28

call pickup group

described 35-1

call pickup notification

described 44-29

call preservation

explained 11-4

scenarios (table) 11-5

call processing

balanced load explained 6-2

by Cisco Unified Communications Manager 2-2

combined with redundancy (figure) 7-4

calls

making and receiving multiple per directory number 18-7

on-hook call transfer 44-34

video 45-2

call select

described 44-29

call transfer

SIP 42-12

call transfer, QSIG supplementary service 41-10

call transfer using hookflash 30-7

call waiting

described 18-7

CAR overview 48-2

Catalyst 4000

4224 voice gateway switch 40-7

access gateway module 40-7

Catalyst 4224 Voice Gateway Switch 40-7

Catalyst 6000

Cisco Communication Media Module 40-7

configuration illustrated (figure) 29-7

FXS analog interface module 40-6

hookflash transfer 40-6

T1/E1 line card 40-6

CDR

described 48-2

CDR Analysis and Reporting (CAR) 48-2

centralized TFTP

configuration tips 10-10

master TFTP server 10-9

overview 10-9

secure clusters 10-10

CFA Destination Override service parameter 18-7, 44-27

channel associated signaling (CAS) 40-1, 41-5

characters, special

configuring 17-18

described (table) 17-18

Cisco ATA 186

configuration checklist (table) 47-2

connecting to Cisco Unified Communications Manager 47-1

more information 47-2

Cisco Call Back

described 41-9

Cisco Catalyst 4000 29-5

Cisco Catalyst 6000 29-6

Cisco Communication Media Module (CMM) 40-7

Cisco Conference Bridge (WS-SVC-CMM) 25-3

Cisco DPA

illustrated (figure) 33-2

integration overview 33-1

more information 33-3

Cisco DSP

more information 29-10

NM-HD supported gateways 29-8

NM-HDV2 supported gateways 29-8

NM-HDV supported gateways 29-8

overview 29-1

supported gateways 29-5

supported routers 29-5

understanding 29-1

Cisco IP Communicator

default phone button template 44-17

described 44-9

Cisco IP SoftPhone profiles 21-6

Cisco Messaging Interface

See CMI

Cisco SIP endpoints

SIP profile 42-27

Cisco SIP IP Phones

default phone button template (advanced) 44-17

default phone button template (basic) 44-17

NTP reference 5-4

PLAR 42-26

Cisco TelePresence

described 44-10

Cisco TFTP service

alternate Cisco file servers 10-8

configuration checklist (table) 10-11

list of topics 10-1

more information 10-11

overview 10-1

understanding 10-5

Cisco Unified Communications

applications 2-2

call processing 2-2

client 2-3

clients 2-3

components 2-1

configuring system 3-1

infrastructure 2-3

more information 2-4

network 2-4

overview 2-1

support 2-1

supported applications 2-2

Cisco Unified Communications Manager

additional documentation 1-3

bandwidth usage 5-7

becoming inactive 26-4, 28-6

benefits 1-2

call processing 2-2

configuration 5-3

CTI redundancy 46-8

groups

configuring 5-3

described 7-1

illustrated (figure) 7-2

introduction 1-1

key features 1-2

more information 1-3

redundancy 7-1

server, configuring 5-1

supported voice codecs 5-7

voice mail connectivity 30-1

Cisco Unified Communications Manager Assistant

softkey templates

described 44-21

Cisco Unified Communications Manager JTAPI

using credential policy 22-3

using user directory 22-3

Cisco Unified Communications Manager TAPI

using credential policy 22-3

Cisco Unified Communications Manager User Options 44-39

Cisco Unified IP Phones

See also phones

12 SP+, described 44-8

30 VIP, described 44-8

3951 44-8

7902, described 44-7

7905, described 44-6

7906, described 44-6

7910, described 44-6

7911, described 44-5

7912, described 44-5

7914 Expansion Module, described 44-5

7940, described 44-3

7941, described 44-3

7960, described 44-3

7961, described 44-3

7970, described 44-2

7971, described 44-2

7985, described 44-7

Cisco Unified IP Conference Station 7935, described 44-8

Cisco Unified IP Conference Station 7936, described 44-7

directories button 44-39

features

abbreviated dial 44-36

audible message waiting indicator 44-26

barge 44-26

call diagnostics and voice quality metrics 44-28

call forward 44-27

call park 44-28

call pickup 44-28

call pickup notification 44-29

call select 44-29

Cisco unified phone application suite 44-30

conference linking 44-30

conference list 44-30

connected number display 44-30

described 44-26

device mobility 44-31

directed call park 44-31

direct transfer 44-31

do not disturb 44-31

hold reversion 44-32

immediate divert 44-32

intercom 44-32

join 44-33

log out of hunt group 44-33

malicious call ID 44-33

mobile connect and mobile voice access 44-34

monitoring and recording 44-34

peer-to-peer image distribution 44-34

privacy 44-26, 44-27

quality report tool 44-35

service URL 44-36

speed dial 44-36

identifying TFTP server 10-7

messages button 44-38

overview 44-1

SIP

3951, described 44-8

models supported 44-9

supported models

described (table) 44-2

listed 44-2

Cisco Unified IP Phone Services

configuration checklist (table) 36-3

dependency records 36-3

guidelines and tips 36-2

more information 36-4

overview 36-1

understanding 36-1

Cisco unified phone application suite

configuration 44-30

described 44-30

Cisco Unity

configuration checklist (table) 32-5

connections with the phone system (figure) 32-2

integrated mailbox configuration 32-4

messaging integration

description 32-2

overview 32-1

more information 32-9

system requirements 32-1

Cisco VG200 Voice Gateway 40-4

Cisco VG224 Analog Phone Gateway

configuring 40-4

description 40-4

Cisco VG248 Analog Phone Gateway

configuring 40-2

description 40-2

gateway redundancy 40-17

Cisco Wireless IP Phones

7920, described 44-4

clear filter button

phone search 44-38

closest-match routing 17-14

clusters

balanced call processing 6-2

communication between 6-2

compared to groups 7-1

configuration checklist (table) 6-3

described 6-1

list of topics 6-1

more information 6-4

overview 6-1

CMI redundancy

described 31-2

illustrated (figure) 31-3

CMLocal date/time group 5-5

codecs

bandwidth used per call (table) 5-8

G.711 5-7

G.723 5-7

G.729 5-7

GSM 5-7

supported by Cisco Unified Communications Manager 5-7

video 45-2

wideband 5-7

common device configuration

search for phones 44-38

common device configurations

described 5-13

common phone profiles

described 44-25

communication between clusters 6-2

compression of voice stream 29-3

Computer Telephony Integration

See CTI

conference

described 18-8

conference bridges

ad hoc

described 25-6

annunciator 25-4

configuration checklist (table) 25-15

dependency records 25-14

meet-me

described 25-6

more information 25-16

overview 25-1

performance monitoring 25-14

troubleshooting 25-14

types (table) 25-4

types in Cisco Unified Communications Manager Administration 25-4

conference devices

Cisco Conference Bridge (WS-SVC-CMM), described 25-3

MTP WS-X6608 DSP service card 25-4

software, described 25-3

understanding 25-1

video, described 25-3

conference linking

described 44-30

conference list

described 44-30

conference routers

described 25-2

conferences

ad hoc

initiating 25-6

limitations 25-13

meet-me

initiating 25-13

limitations 25-14

conferencing

across an IP WAN 29-3

hardware-based 29-4

using Cisco DSP 29-1

video 45-10

configuration

files for devices 11-2

settings

checklist (table) 5-18

list of topics 5-1

configuration checklist

MGCP BRI 40-20

configuring

Cisco Unified Communications Manager 5-3

connected line, SIP 42-14

connected name identification, SIP 42-14

connected number display

described 44-30

connected party

presentation settings 17-33

restriction settings 17-33

transformations settings (table) 17-34

counters, video bridge 45-11

credential management 21-3

credential policy

bulk administration 22-2

configuration checklist (table) 22-4

credential caching 22-2

credential history 22-3

credentials data migration 22-4

described 22-1

events 22-3

JTAPI/TAPI support 22-3

logs 22-3

more information 22-5

using with authentication 22-2

CTI

application failure 46-9

applications 46-1

configuration checklist (table) 46-9

controlled devices 46-4

CTIManager

described 46-2

redundancy 46-8

dependency records 46-7

IP phones 46-4

list of topics

media termination points 46-3

more information 46-10

ports

described 44-9, 46-4

redundancy 7-5, 46-8

route points 46-4

SIP endpoints 42-28

super provider 46-7

user groups 46-6

user management 46-6

D

data migration user credentials 22-4

date/time groups

CMLocal 5-5

described 5-5

DDI 17-15

configuring 17-20

explained (table) 17-20

dependency records

annunciator 24-5

calling search spaces 15-3

Cisco Unified IP Phone Services 36-3

conference bridge 25-14

CTI 46-7

directory numbers

described 18-10

gateways 40-16

media resource group lists 23-6

media resource groups 23-6

MTP 28-6

partitions 15-3

phones

described 44-40

system-level settings 5-18

time periods 16-3

time schedules 16-3

transcoders 26-5

device control protocols and caller identification support (table) 17-35

device mobility

described 44-31

device pools

described 5-11, 11-3

search for phones 44-37

updating 5-13

devices

accessing TFTP server 10-6

associating to an application user 21-4

associating to an end user 21-5

associating with users 21-4

conference

Cisco Conference Bridge (WS-SVC-CMM) 25-3

software 25-3

understanding 25-1

video 25-3

configuration files 11-2

CTI control 46-4

distributing for redundancy 7-3

firmware loads 11-2

identifying TFTP server 10-7

MTP characteristics 28-5

support

list of topics 11-1

more information 11-6

supported 11-1

transcoders

resetting 26-5

updating firmware loads 11-3

using Cisco TFTP 10-5

using DHCP 10-5

DHCP

alarms 13-4

and devices 10-5

domain name system 13-2

migration 13-4

more information 13-4

server

configuration process 13-3

described 13-1

TFTP 13-3

dial plans

accessing gateways 40-15

dial rules

more information 19-8

overview 19-1

digital signal processor (DSP) 29-1

digital telephony protocols

BRI 41-6

described 41-6

E1 PRI 41-6

QSIG 41-7

T1 PRI 41-6

digit analysis, static

caveats 17-16

configuration tip 17-15

described 17-15

example prior to static digit analysis 17-17

explained 17-16

Unified Communications Manager Assistant example 17-17

directed call park

described 44-31

directories button, configuring 44-39

directory

access 20-3

access for Cisco Unified Communications endpoints 20-5

configuration checklist (table) 20-6, 21-6

extension mobility 21-6

LDAP 5-14

more information 20-7, 21-7

overview 20-1

directory lookup dial rules overview 19-3

directory numbers

active check box 18-5

call forward

busy trigger 18-6, 44-27

no answer ring duration 18-6, 44-27

call forward information display 18-6, 44-27

characteristics 18-1

conference 18-8

configuration checklist (table) 18-10

dependency records

described 18-10

direct transfer 18-8

features

call forward 18-6

call waiting 18-7

listed 18-6

find all directory numbers 18-9

join 18-8

making and receiving multiple calls 18-7

managing 18-5

more information 18-11

overview 18-1

search tips 18-9

shared line appearance 18-2

shared line appearance restrictions 18-4

transfer 18-8

update directory number of all devices sharing this line check box 18-5

direct transfer

described 18-8, 44-31

discard digits instructions (DDI) 17-15

configuring 17-20

explained (table) 17-20

DND

described 44-31

DNs

characteristics 18-1

overview 18-1

DPA 7630/7610

functionality 33-2

illustrated (figure) 33-2

purpose 33-2

understanding 33-1

using SMDI 33-2, 33-3

Drop Ad Hoc Conference service parameter 25-10

DSCP

SIP 42-27

DSCP marking 45-9

DTMF digits

SIP devices 42-10

E

E&M signaling

delay dial 41-5

immediate start 41-5

wink start 41-4

E1 CAS 41-5

E1 Primary Rate Interface (E1 PRI) 41-6

E1 Primary Rate Interface (PRI) 40-2

Effective Access Privileges For Overlapping User Groups and Roles enterprise parameter 4-3

end user

associating devices 21-5

configuration checklist (table) 21-6

described 21-1, 21-2

more information 21-7

enterprise parameters

described 5-17

Effective Access Privileges For Overlapping User Groups and Roles 4-3

user groups 4-3

expansion module

Cisco Unified IP Phone 7914 44-5

extension mobility

described 37-1

user device profile 21-6

user directory 21-6

F

features

call park 34-1

Cisco Unified Communications Manager Assistant 39-1

Cisco Unified IP Phone Services

directed call park 34-1

extension mobility overview 37-1

music on hold (MOH) 27-1

phone button features (table) 44-18

phone login overview 37-1

fields requiring route patterns (table) 17-19

firmware loads

described 11-2

updating 11-3

Foreign Exchange Office (FXO) 40-1, 41-3

Foreign Exchange Station (FXS) 40-1, 41-3

FXO 40-1, 41-3

FXS 40-1, 41-3

G

G.711 5-7

G.723 5-7

G.729 5-7

gatekeeper, H.323 45-6

gatekeepers

and call admission control (figure) 8-7

configuration checklist (table) 8-10

configuring 8-8

configuring in Cisco Unified Communications Manager 8-9, 43-2

configuring on the router 8-8

described 8-6

gateways

Catalyst 4000 Access Gateway Module 40-7

Catalyst 4224 gateway 40-7

Catalyst 6000 configuration illustrated (figure) 29-7

Catalyst 6000 FXS Analog Interface Module 40-6

Catalyst 6000 T1/E1 and Services Module 40-6

Cisco Communication Media Module 40-7

Cisco IOS H.323 devices 40-7

Cisco voice gateways 40-1

configuration checklist (table) 40-19

dependency records 40-16

failover and fallback 40-16

H.323 devices 40-7

identifying TFTP server 10-7

models (table) 40-8

more information 40-21

overview 40-1

port types (table) 40-8

related to dial plans 40-15

signaling protocols (table) 40-8

standalone

VG200 voice 40-4

VG224 analog phone 40-4

VG248 analog phone 40-2

summary of voice gateways (table) 40-8

timer parameter for video 45-10

trunk interfaces (table) 40-8

ground-start signaling 41-4

groups, Cisco Unified CallManager

compared to clusters 7-1

groups, Cisco Unified Communications Manager

components of 7-1

configuring 5-3

illustrated (figure) 7-2

groups, date/time 5-5

GSM 5-7

H

H.323

call processing 45-6

Cisco IOS gateways 40-7

clients 44-9

configuration notes 45-6

dynamic addressing 45-5

gateways 40-7

IOS gateway redundancy 40-17

registering with gatekeeper 45-6

trunk interaction for video 45-10

used in voice gateways 41-1

video 45-5

hold reversion

described 44-32

hookflash transfer 40-6

hub-and-spoke topology 8-1

hunting

described 17-11

example 17-11

maximum hunt timer 17-11

personal preferences 17-12

hunt lists

described 17-10

hunt group logoff notification service parameter 17-13

log out of hunt groups 17-12

log out of hunt groups softkey 17-13

non-shared-line operation 17-13

shared-line operation 17-14

hunt pilots

described 17-10

wildcards 17-18

I

identification services

QSIG supplementary service, described 41-12

immediate divert

described 44-32

intercluster communication 6-2

intercluster voice mail 30-2

intercom

described 44-32

internet ecosystem 2-1

introduction to Cisco Unified Communications Manager 1-1

IP Phones

See Cisco Unified IP Phones

IP Phone Services

See Cisco Unified IP Phone Services

IP telephony protocols

more information 41-15

understanding 41-1

J

join

described 18-8, 44-33

JTAPI

See Cisco Unified Communications Manager JTAPI

L

LDAP

described 5-14

directory

more information 20-7

overview 20-1

licensing

adjunct devices 14-2

alarms 14-4

mobility end user 14-2

more information 14-5

overview 14-1

primary devices 14-1

software license version 14-4

splitting licenses 14-3

starter licenses 14-5

linear ad hoc conference linking 25-8

line groups

described 17-9

load, firmware 11-2

load balancing

distributing devices 7-3

explained 6-2

locations

and call admission control (figure) 8-2

and regions 5-10

configuration checklist (table) 8-6, 9-13

described 8-1

interaction with regions 8-3

interaction with regions (figure) 8-4

used in admission control 8-1

video 45-8

log out of hunt group

described 44-33

loop-start signaling 41-4

M

malicious call ID

described 44-33

master TFTP server

sending files to the master TFTP server 10-10

maximum hunt timer 17-11

media control 23-2

Media Gateway Control Protocol (MGCP) 41-2

media resource group lists

configuration checklist (table) 23-6

dependency records 23-6

described 23-4

media resource groups

configuration checklist (table) 23-6

dependency records 23-6

described 23-4

media resource manager

managing MTPs 28-3

using to manage transcoders 26-2

media resources

call control 23-2

described 23-1

management 23-1

media control 23-2

media resource group lists 23-4

media resource groups 23-4

media termination point control 23-3

more information 23-7

music on hold control 23-3

overview 23-1

redundancy 7-5

unicast bridge control 23-3

media termination point (MTP) 28-1

media termination point control 23-3

media termination points, CTI 46-3

meet-me conferences

description 25-6

initiating 25-13

limitations 25-14

messages button 44-38

message waiting

description 30-4

indication 30-4

messaging, Cisco Unity

integration description 32-2

integration overview 32-1

MGCP

described 41-2

gateway redundancy 40-16

MGCP BRI

call flow (figure) 40-5

configuring 40-20

MLPP

described 5-17

mobile connect and mobile voice access

described 44-34

modifying files 10-11

MOH

described 27-1

MOH control 23-3

monitoring and recording

described 44-34

MTP

avoiding call failure/user alert 28-5

Cisco Unified Communications Manager becomes inactive 28-6

configuration checklist (table) 28-7

dependency records 28-6

device characteristics 28-5

failover and fallback 28-6

managing with media resource manager 28-3

more information 28-8

overview 28-1

planning configuration 28-4

resetting registered devices 28-6

SIP 42-3

SIP devices 42-3

supplementary services for a SIP call 42-11

system requirements and limitations 28-5

transcoding services 29-2

types (table) 28-3

understanding 28-1

using transcoders 26-2

MTP WS-X6608 DSP service card 25-4

multisite WAN

using centralized MTP transcoding (figure) 29-4

music on hold (MOH)

described 27-1

N

network video 45-3

NM-HD supported gateways 29-8

NM-HDV2 supported gateways 29-8

NM-HDV supported gateways 29-8

nonlinear ad hoc conference linking 25-9

Non-linear Ad Hoc Conference Linking Enabled service parameter 25-11

NTP SIP 42-28

O

on-hook call transfer 44-34

overview

of Cisco Unified Communications Manager 1-1

of system configuration 3-1

P

parameters

enterprise

described 5-17

Effective Access Privileges For Overlapping User Groups and Roles 4-3

service

described 5-18

Maximum Phone FallBack Queue Depth 44-40

Message Waiting Lamp Policy 30-5

parameters, enterprise

user groups 4-3

partitions

dependency records 15-3

examples 15-2

explained 15-1

guidelines and tips 15-3

list of topics 15-1

more information 15-4

name limitations 15-4

path replacement

described 41-13

peer-to-peer image distribution

described 44-34

performance monitoring counters

video 45-11

personal preferences 17-12

phone button template

programmable line keys 44-20

phone button templates

12 series, default template 44-16

30 SP+, default template 44-16

30 VIP, default template 44-16

7902, default template 44-16

7905 SCCP, default template 44-16

7905 SIP, default template 44-16

7906 SCCP, default template 44-16

7906 SIP, default template 44-16

7910, default template 44-16

7911 SCCP, default template 44-15

7911 SIP, default template 44-15

7912 SCCP, default template 44-15

7912 SIP, default template 44-15

7920, default template 44-15

7931, default template 44-15

7940 SCCP, default template 44-15

7940 SIP, default template 44-15

7941 G-GE SCCP, default template 44-15

7941 SCCP, default template 44-15

7941 SIP, default template 44-15

7960 SCCP, default template 44-14

7960 SIP, default template 44-15

7961 G-GE SCCP, default template 44-14

7961 SCCP, default template 44-14

7961 SIP, default template 44-14

7970 SCCP, default template 44-14

7970 SIP, default template 44-14

7971 SCCP, default template 44-14

7971 SIP, default template 44-14

7985, default template 44-14

analog phone, default template 44-17

ATA 186, default template 44-17

Cisco IP Communicator, default template 44-17

Cisco TelePresence, default template 44-17

conference station 7935, default template 44-16

conference station 7936, default template 44-16

IP-STE, default template 44-17

ISDN BRI Phone, default template 44-17

third-party SIP device, default template 44-17

Unified Communicator SIP, default template 44-17

VGC phone, default template 44-17

VGC Virtual, default template 44-17

phone login

described 37-1

phone NTP reference

configuring for SIP phones 5-4

phones

See also Cisco Unified IP Phones

administration tips 44-37

associating with users 44-36

ATA 186 47-1

button templates

default 44-13

described 44-12

guidelines 44-17

listed by model (table) 44-14

Cisco Unified IP Phone Services 36-1

common phone profiles 44-25

dependency records

described 44-40

failover and fallback 44-40

features

Cisco Unified IP 44-26

described (table) 44-18

privacy 44-26

find all phones 44-38

methods for adding 44-25

more information 44-45

SCCP configuration checklist (table) 44-41

search by authentication string 44-38

search by calling search space 44-37

search by call pickup group 44-38

search by common device configuration 44-38

search by description 44-37

search by device name 44-37

search by device pool 44-37

search by device protocol 44-38

search by device type 44-37

search by directory number 44-37

search by LSC status 44-38

search by security profile 44-38

search criteria 44-38

search tips 44-37

SIP configuration checklist (table) 44-41

softkey templates

add application 44-22

configure softkey layout 44-23

described 44-21

PLAR

for Cisco SIP phones 42-26

SIP dial rules 19-7

ports

configuring for SMDI 31-2

CTI

described 44-9

presentation settings

calling party 17-31

connected party 17-33

preservation of calls

explained 11-4

scenarios (table) 11-5

privacy

described 44-26, 44-27

private line automatic ringdown

See PLAR

privileges

roles 4-2

profiles

Cisco IP SoftPhone 21-6

common phone 44-25

programmable line keys

overview 44-20

protocols

analog telephony 41-3

H.323 30-1, 41-1

MGCP 41-2

Session Initiation Protocol (SIP) 41-3

Skinny Client Control Protocol 40-3, 41-2

Skinny Client Control Protocol (SCCP) Gateway Protocol 40-16

Skinny Gateway Protocol 40-15

Q

QSIG

Annex M.1 41-8

basic call feature 41-8

basic call setup 41-8

call completion 41-9

call diversion (rerouting) 41-9

call transfer 41-10

Cisco Unified Communications Manager interface 41-15

compatibility with older versions (ECMA) 41-11

facility selection and reservation 41-11

identification services 41-12

message tunneling 41-8

message waiting indication (MWI) service 41-13

overview 41-7

path replacement 41-13

supplementary services

call completion (Cisco Call Back), described 41-9

call diversion (forwarding) 41-9

call transfer 41-10

identification 41-12

path replacement 41-13

Q signaling

See QSIG

quality of sound 8-1

quality report tool

described 44-35

R

redirecting dial number identification service 42-15

redundancy

and distributed call processing (figure) 7-4

Cisco VG248 40-17

CMI

described 31-2

illustrated (figure) 31-3

CTI 46-8

CTI and Cisco Unified Communications Manager 46-8

CTIManager 46-8

IOS H.323 gateways 40-17

list of topics 7-1

MGCP gateway 40-16

more information 7-5

of CTI 7-5

of media resources 7-5

support for gateways 40-16

types of 7-1

with distributed call processing 7-3

regions

and call admission control 5-10

and locations 5-10

described 5-6

example (figure) 5-10

interaction with locations 8-3

interaction with locations (figure) 8-4

SIP devices with MTP 42-3

used with admission control 8-3

used with admission control (figure) 8-4

video 45-8

requirements

Cisco Unity 32-1

restriction settings

calling party 17-31

connected party 17-33

RFC4028 session timers 42-25

roles

access privileges 4-2

described 4-1, 4-2

enterprise parameters 4-3

more information 4-4

overview 4-1

standard 4-4

route groups

described 17-5

related to dial plans 40-15

route lists

described 17-5

types, example 17-5

route patterns

closest-match routing 17-14

considerations for using 17-6

explained 17-6

fields in Cisco Unified Communications Manager (table) 17-19

usage 17-6

using the @ wildcard character 17-14

wildcards 17-18

route plans

and Cisco Analog Access Gateways (figure) 17-9

and Cisco Digital Access Gateways (figure) 17-8

list of topics 17-1

more information 17-36

overview 17-4

report 17-36

routers, conference

hardware 25-2

routing

automated alternate 17-1

closest-match 17-14

log out of hunt groups 17-12

time-of-day 16-1

dependency records 16-3

for end users 16-2

more information 16-3

time periods 16-1

time schedules 16-2

understanding 16-1

RSVP

video support 45-9

S

SCCP auto-registration 12-2

search

by authentication string 44-38

by calling search space 44-37

by call pickup group 44-38

by common device configuration 44-38

by description 44-37

by device name 44-37

by device pool 44-37

by device protocol 44-38

by device type 44-37

by directory number 18-9, 44-37

by LSC status 44-38

by security profile 44-38

for all directory numbers in the database 18-9

for all phones in the database 44-38

for directory numbers 18-9

for phones 44-37

search criteria 44-38

security profile

search for phones 44-38

security profiles

SIP trunk 42-6

server, Cisco Unified Communications Manager

configuring 5-1

Serviceability

and video 45-11

service parameter

CFA Destination Override 18-7, 44-27

service parameters

Advanced Ad Hoc Conference Enabled 25-11

Automated Alternate Routing Enable 17-3

blocking transfer capabilities 43-5

call classification 43-5

described 5-18

Drop Ad Hoc Conference 25-10

hunt group logoff notification 17-13

Maximum Phone FallBack Queue Depth 44-40

Message Waiting Lamp Policy 30-5

Non-linear Ad Hoc Conference Linking Enabled 25-11

service URL

described 44-36

Session Initiation Protocol (SIP)

understanding 42-1

settings

called party transformations

configuring 17-29

explained (table) 17-29

calling party transformations

explained (table) 17-28, 17-32

configuring

checklist (table) 5-18

described 5-1

connected party transformations

explained (table) 17-34

special characters 17-18

shared line appearance

active check box 18-5

described 18-2

restrictions 18-4

update directory number of all devices sharing this line check box 18-5

shared lines

with hunt lists 17-14

signaling protocols, gateway 40-8

Simplified Message Desk Interface

See SMDI

Simplified Message Desk Interface (SMDI) 30-2

SIP

3PCC 42-23

ad hoc conference settings 25-12

B2BUA 42-21

basic calls between SIP endpoints and Cisco Unified Communications Manager 42-9

call forward 42-12

call hold 42-12

call identification services 42-12

calling line and name identification presentation 42-13

call transfer 42-12

Cisco Unified Communications Manager functionality supported by SIP phones 42-26

Cisco Unified Communications Manager support for Cisco SIP endpoints 42-23

configuring trunk for video calls 45-8

connected line and name identification presentation 42-14

description of Cisco Unified Communications Manager and SIP 42-2

dial plans 42-26

diversion header 42-24

DSCP 42-27

DTMF Relay calls between SIP endpoints and Cisco Unified Communications Manager 42-10

endpoint

supplementary services 42-12

endpoints

CTI support 42-28

forwarding DTMF digits 42-10

functions and features in Cisco Unified Communications Manager 42-8

join header 42-24

more information 42-28

networking 42-1

network time protocol 42-28

protocol 41-3

PUBLISH

configuration tips 42-17

service parameters 42-18

REFER 42-24

remotecc 42-25

remote party ID (RPID) header 42-24

replaces and referred-by headers 42-24

replaces header 42-24

RFC3261 42-23

RFC3262 42-23

RFC3264 42-23

RFC3265 + dialog package 42-25

RFC3265 + KPML package 42-25

RFC3265 + presence package 42-25

RFC3265 + RFC3842 MWI package 42-25

RFC3311 42-23

RFC3514 42-24

RFC4028 session timers 42-25

RNDIS 42-15

service parameters 42-4

SIP PUBLISH 42-15

softkey handling 42-27

supplementary services 42-11

timers and counters 42-4

trunk configuration checklist (table) 42-19

understanding 42-1

using MTP devices 42-3

video 45-7

SIP autoregistration 12-2

SIP dial rules

dial rule parameters 19-5

dial rule patterns 19-5

overview 19-4

PLAR 19-7

SIP endpoints

overview 42-21

SIP phones

See Cisco SIP IP Phones

SIP profile

Cisco SIP endpoints 42-27

SIP trunks 42-6

SIP standards

Cisco endpoints 42-23

SIP trunks

between Cisco Unified Communications Manager 4.x and 6.x systems 42-7

PUBLISH

configuration tips 42-17

security profiles 42-6

SIP profile 42-6

SIP PUBLISH 42-15

Skinny Client Control Protocol

described 41-2

used by Cisco VG248 40-3

video 45-7

video bridging 45-7

Skinny Client Control Protocol (SCCP) Gateway Protocol 40-16

Skinny Gateway Protocol 40-15

SMDI

configuration checklist (table) 31-4

integration requirements 31-1

migration with DPA 7630/7610 33-2, 33-3

more information 31-5

port configuration 31-2

PSTN gateway interfaces 30-2

voice mail integration 30-2

softkeys

log out of hunt groups 17-13

SIP 42-27

softkey templates

call states described (table) 44-23

layout (figure) 44-24

operation 44-24

SoftPhone

See Cisco IP SoftPhone

softphone 44-9

sound quality 8-1

special characters

configuring 17-18

described (table) 17-18

explained 17-18

speed dial

described 44-36

standard roles 4-4

standards, SIP 42-23

standard user groups 4-4

static digit analysis

caveats 17-16

configuration tip 17-15

described 17-15

example prior to static digit analysis 17-17

explained 17-16

Unified Communications Manager Assistant example with static digit analysis 17-17

supplementary services

initiated by SIP endpoint 42-12

supported devices 11-1

switch-based gateways 40-5

system configuration

for complete IP telephony system

overview 3-1

overview checklist (table) 3-1

more information 3-4

overview 3-1

system-level configuration settings 5-1

T

T1 CAS 41-5

T1 Primary Rate Interface (PRI) 40-2

T1 Primary Rate Interface (T1 PRI) 41-6

telephony, video 45-1

templates, phone button

12 series, default 44-16

30 SP+, default 44-16

30 VIP, default 44-16

7902, default 44-16

7905 SCCP, default 44-16

7905 SIP, default 44-16

7906 SCCP, default 44-16

7906 SIP, default 44-16

7910, default 44-16

7911 SCCP, default 44-15

7911 SIP, default 44-15

7912 SCCP, default 44-15

7912 SIP, default 44-15

7920, default 44-15

7931, default 44-15

7940 SCCP, default 44-15

7940 SIP, default 44-15

7941 G-GE SCCP, default 44-15

7941 SCCP, default 44-15

7941 SIP, default 44-15

7960 SCCP, default 44-14

7960 SIP, default 44-15

7961 G-GE SCCP, default 44-14

7961 SCCP, default 44-14

7961 SIP, default 44-14

7970 SCCP, default 44-14

7970 SIP, default 44-14

7971 SCCP, default 44-14

7971 SIP, default 44-14

7985, default 44-14

analog phone, default 44-17

ATA 186, default 44-17

Cisco IP Communicator, default 44-17

Cisco TelePresence, default 44-17

conference station 7935, default 44-16

conference station 7936, default 44-16

default 44-13

described 44-12

guidelines 44-17

IP-STE, default 44-17

ISDN BRI phone, default 44-17

listed by model (table) 44-14

third-party SIP device, default 44-17

Unified Communicator SIP, default 44-17

VGC phone, default 44-17

VGC Virtual, default 44-17

templates, softkey

add application 44-22

configure softkey layout 44-23

described 44-21

layout (figure) 44-24

operation 44-24

TFTP

alternate Cisco file server fields 10-8

alternate Cisco file servers 10-8

centralized TFTP 10-9, 10-10

configuration checklist (table) 10-11

configuration files 11-2

configuration tips

alternate Cisco file server fields 10-10

configuring a redundant or load-sharing TFTP server 10-8

customizing files 10-11

gateways 10-7

IP phones 10-7

list of topics 10-1

master TFTP server 10-9

more information 10-11

multiple cluster environment 10-9

overview 10-1

process overview for Cisco IP phones using SIP 10-3

process overview for SCCP devices 10-2

server

accessing 10-6

identifying 10-7

understanding 10-5

time-of-day routing 16-1

dependency records 16-3

for end users 16-2

more information 16-3

time periods 16-1

time schedules 16-2

understanding 16-1

time periods

dependency records 16-3

explained 16-1

more information 16-3

time schedules

dependency records 16-3

explained 16-2

more information 16-3

time zones 5-5

tones 24-4

tools, administrator

BAT 48-1

CAR 48-2

Cisco Unified Serviceability 48-1

more information 48-3

overview 48-1

transcoders

configuration checklist (table) 26-6

dependency records 26-5

failover and fallback 26-4

managing with media resource manager 26-2

more information 26-6

overview 26-1

performance monitoring 26-5

resetting registered devices 26-5

troubleshooting 26-5

types in Cisco Unified Communications Manager Administration 26-2

understanding 26-1

using as MTPs 26-2

transcoding

centralized MTP and conferencing services (figure) 29-4

IP-to-IP packet 29-3

IP-to-IP packet across trunks 29-4

IP-to-IP packet and voice compression 29-3

using Cisco DSP 29-1

transfer

blocking by using service parameters 43-5

described 18-8

on hook 44-34

transformations

called party 17-27

calling party 17-27, 17-28

translation patterns

and called party transformations settings 17-29

and calling party presentation and restriction settings 17-31

and calling party presentation settings (table) 17-32

and connected party presentation and restriction settings 17-33

and connected party presentation settings (table) 17-34

and route plan report 17-36

use for failover 17-15

Trivial File Transfer Protocol (TFTP) 10-1

trunk interfaces

BRI 40-1, 41-6

E1 CAS 41-5

E1 PRI 40-2, 41-6

FXO 40-1, 41-3

FXS 40-1, 41-3

QSIG 41-7

signaling

E&M 41-4

ground start 41-4

loop start 41-4

T1 CAS 40-1, 41-5

T1 PRI 40-2, 41-6

trunks

associated route groups 43-6

call classification settings (table) 43-4

configuration 43-1

configuration checklist (table) 8-10, 43-6

configuring in Cisco Unified Communications Manager 8-9, 43-2

configuring on the router 8-8

configuring transfer 43-4

configuring transfer using call classification service parameter 43-5

dependency records 43-6

described 8-6

gatekeeper controlled 43-2

more information 43-7

non-gatekeeper controlled 43-2

overview 43-1

SIP, security profiles 42-6

SIP configuration checklist 42-19

transferring calls 43-4

types

H.225 gatekeeper controlled 43-3

intercluster gatekeeper controlled 43-3

intercluster non-gatekeeper controlled 43-3

overview 43-2

SIP 43-4

U

unicast bridge control 23-3

Unity

See Cisco Unity

user

application

associating devices 21-4

configuration checklist (table) 21-6

described 21-1

more information 21-7

configure phone features 44-39

end

associating devices 21-5

configuration checklist (table) 21-6

described 21-1, 21-2

more information 21-7

user alert, avoiding 28-5

user directory

configuration checklist (table) 21-6

extension mobility 21-6

more information 21-7

user groups

CTI 46-6

described 4-1, 4-3

enterprise parameters 4-3

more information 4-4

overview 4-1

standard 4-4

user management, CTI 46-6

user options

Cisco Unified Communications Manager User Options 44-39

user profiles 21-4

V

video

alternate routing 45-9

and Serviceability 45-11

bandwidth management 45-8

bridge counters 45-11

call details records 45-12

calling routing 45-10

calls 45-2

codecs 45-2

conference control 45-10

conference devices 25-3

configuration checklist (table) 45-12

configuring SIP trunk for calls 45-8

DSCP marking 45-9

gateway timer parameter 45-10

H.323 45-5

locations 45-8

more information 45-14

network 45-3

network example (figure) 45-3

other configuration 45-10

performance monitoring counters 45-11

phone configuration 45-9

regions 45-8

RSVP support 45-9

SIP 45-7

Skinny Client Control Protocol 45-7

Skinny Client Control Protocol bridging 45-7

telephony 45-1

trunk interaction with H.323 client 45-10

understanding 45-1

video phones

Cisco Unified IP Phone 7985 44-7

voice codecs

bandwidth used per call (table) 5-8

G.711 5-7

G.723 5-7

G.729 5-7

GSM 5-7

supported by Cisco Unified Communications Manager 5-7

wideband 5-7

voice compression 29-3

voice gateways

See gateways

voice mail

access

directly connected 30-2

overview 30-2

call forwarding

in multiple systems 30-5

intercluster trunk, example 30-6

intracluster trunk, examples 30-6

call transfer 30-7

configuring messages button 44-38

connectivity

more information 30-7

to Cisco Unified Communications Manager 30-1

gateway-based 30-2

interfaces

intercluster 30-2

overview 30-1

PSTN gateway 30-1

Skinny Protocol 30-1

message waiting configuration 30-4

message waiting indication 30-4

pilot numbers 30-3

profiles 30-3

SMDI

configuration checklist (table) 31-4

integration

requirements for integration 31-1

voice messaging

See voice mail

voice quality 8-1

W

wideband 5-7

wildcards

described (table) 17-18

for hunt pilots 17-18

for route patterns 17-18

using @ in route patterns 17-14