Cisco Unified Communications Manager Features and Services Guide, Release 6.0(1)
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Index

Table Of Contents

A - B - C - D - E - F - G - H - I - L - M - N - O - P - Q - R - S - T - U - V - W -

Index

A

AAR

MLPP interaction 14-27

access, restricting with partitions 11-3

access control

MLPP numbering plan

example (figure) 14-21

explained 14-20

precedence patterns

example (figure) 14-21

explained 14-20

access list

adding 24-8

configuration settings (table) 24-10, 24-11

configuring 24-7

deleting 24-10

finding 24-7

updating 24-9

ac user

associating with devices and pilot points 17-29

configuring 17-22

agent call

barging or monitoring 27-10

alert, call pickup group 11-3

alternate party diversion (APD)

example (figure) 14-10

explained 14-9

announcements

blocked precedence 14-19

blocked precedence (figure) 14-19

busy station 14-19

MLPP 14-17

unauthorized precedence 14-18

unauthorized precedence (figure) 14-18

application dial rules

configuring for Web Dialer 16-10

application users

configuring for Web Dialer 16-8

Attendant Console

See Cisco Unified Communications Manager Attendant Console

audio sources

configuring 7-16

creating for MOH 7-9

default MOH sample 7-9

for MOH 7-8

managing for MOH 7-10

multicast 7-10

storing for MOH 7-9

unicast 7-10

auto call pickup 11-2

automated alternate routing

See AAR

B

bandwidth

insufficient with AAR for MLPP 14-27

barge

activating with built-in conference bridge 9-9

built-in and shared conference bridge differences (table) 9-2

configuration checklist (table) 9-10

configuring 9-9

described 9-2

installing and activating 9-8

interactions and restrictions 9-6

intercom usage 25-3

overview 9-1

related topics 9-12

service parameters 9-11

softkey 9-3

system requirements 9-6

BIB call information and call display 27-23

BLF

configuring for directed call park 10-22

directed call park configuration settings 10-22

BLF/SpeedDial

buttons 21-19

configuration settings (table) 10-23, 21-20

configuring 21-18

built-in bridge

See BIB

built-in conference bridge, barge 9-9

C

call classification configuration settings (table) 20-8

call display restrictions

configuration checklist (table) 18-6

configuring 18-5

configuring in user device profile 1-17

configuring phones for 18-8

enabling 18-2

interactions

call park 18-4

conference 18-5

conference list 18-5

extension mobility 18-5

listed 18-4

voice mail 18-5

introduction 18-1

overview 18-1, 18-2

related topics 18-13

sample call flow (figure) 18-12

sample configurations

calling search spaces 18-9

call park 18-12

devices 18-10

gateways 18-10

listed 18-8

translation patterns 18-10

scenarios 18-3

service parameter for connected number display 18-13

system requirements 18-3

translation patterns for 18-6

call forward

MLPP interaction 14-25

calling search spaces

Cisco Unified Communications Manager Assistant

configuration tips 3-20

SUBSCRIBE (for Presence) 21-9, 21-13

call monitoring

See monitoring

call park

Cisco Unified Communications Manager Attendant Console usage 17-14

configuration checklist (table) 10-8

configuration settings (table) 10-11

configuring 10-8

configuring a number 10-10, 10-20

deleting a number 10-12

example with MOH 7-5

finding a number 10-9

installing and activating 10-8

interactions 10-5

interaction with call display restrictions 18-4

introduction 10-2

overview 10-1

restrictions 10-7

setting service parameters 10-9

system requirements 10-4

usage example 10-2

call pickup group

activating 11-6

assigning to a directory number 11-16

auto call pickup 11-2

call pickup busy 11-3

call pickup no answer 11-3

call pickup no bandwidth 11-3

configuration checklist (table) 11-7

configuration settings (table) 11-12

configuring 11-1, 11-7, 11-12

defining a pickup group for other group call pickup 11-16

deleting 11-15

finding 11-11

installing 11-6

interactions

call accounting 11-5

calling search space 11-5

dependency records 11-6

listed 11-5

overview 11-4

partitions 11-5

route plan report 11-5

time of day 11-5

introducing 11-1

notification 11-3

other group configuration checklist (table) 11-9

overview 11-1

related topics 11-17

restricting access 11-3

restrictions

listed 11-6

overview 11-4

service parameters 11-10

system requirements 11-1, 11-4

using with partitions 11-3

call preservation

with MLPP 14-27

call queuing 17-9

call recording

See recording

call throttling

introduction 2-1

related topics 2-3

troubleshooting 2-2

call transfer

MLPP interaction 14-26

call waiting

MLPP interaction 14-26

cBarge

activating with shared conference bridge 9-9

softkey 9-4

CDR

recording for precedence calls 14-25

CEF

See Cisco Extended Functions

channel nonpreemptable 14-12

Cisco Call Back

additional information for Cisco Call Back notification with SIP phones 5-6

configuration checklist 5-7

description 5-1

interactions and restrictions 5-5

interactions with Call Forward, iDivert, and Voice-Mail System features 5-6

overview 5-1

setting service parameters 5-10

softkey template 5-8

suspend/resume functionality 5-4

system requirements 5-5

understanding 5-2

Cisco CallManager Attendant Console Server service

service parameters 17-33

understanding 17-10

Cisco Customer Response Platform

components 8-3

Cisco Extended Functions

activating for QRT 19-22

DB Change Notifier 19-5

DBL library 19-4

multiple applications in a cluster 19-6

QBEHelper 19-4

redundancy manager 19-4

screen helper and dictionary 19-4

SDI Trace and Alarm 19-5

service architecture 19-3

service architecture (figure) 19-4

service dependency 19-5

service dependency (figure) 19-6

service parameters for QRT 19-24

Cisco Extension Mobility

adding 1-15

bulk administration tool 1-9

configuration checklist 1-13

configuration example 1-12

configuring 1-11

description 1-2

device profiles 1-2

equivalency 1-7

illustrated (figure) 1-3

information for users 1-24

installing 1-11

interaction with Presence 21-9

login call flow 1-5

logout call flow 1-6

overview 1-1

subscribing 1-23

system requirements 1-8

user device profile, associating 1-22

using 1-24

Cisco IPMA

See Cisco Unified Communications Manager Assistant

Cisco IP Manager Assistant service

understanding 3-3, 4-2

Cisco Unified Communications Manager

MOH servers 7-6

Cisco Unified Communications Manager Assistant

architecture overview 3-2, 4-2

assistant console dialog options 3-40, 4-28

assistant console interface 3-4, 4-4

assistant interfaces 3-6, 4-5

bulk administration tool 3-8, 4-7

calling search space and partitions, configuration tips 3-20

Cisco Unified IP Phone interface 3-5, 4-4

Cisco Unified IP Phone Services, configuration tips 3-27

configuration checklist for proxy line support (table) 3-13

configuration checklist with shared line support (table) 4-11

configuration wizard for proxy line 3-17

configuring assistant phones, tips 3-29

configuring assistant proxy and incoming intercom lines 3-35

configuring manager and assigning assistant for proxy line 3-32

configuring manager and assigning assistant for shared line 4-21

configuring manager phones, tips 3-28

configuring manager primary and incoming intercom lines 3-32, 4-21

configuring shared and incoming intercom lines for assistant 4-24

database access architecture, understanding 3-5, 4-4

deleting assistant information 3-37, 4-25

deleting manager information 3-34, 4-23

dial rules configuration 3-39, 4-27

extension mobility 3-8, 4-7

installing and activating 3-11, 4-10

installing the assistant console application 3-39, 4-27

interactions 3-7

intercom 3-10, 4-9

intercom usage 25-4

IPMASecureSysUser 3-26, 4-17

manager and assistant configuration 4-20

manager and assistant phone configuration 3-27, 4-18

manager assistant administration interface 3-6, 4-6

manager configuration 3-40, 4-28

manager interfaces 3-5, 4-4

message waiting indicator 3-10

more information 4-29

multilevel precedence and preemption 3-10

Multilevel Precedence and Preemption (MLPP) 4-9

phones, configuration tips 3-31, 4-20

providing information to managers and assistants 3-39, 4-27

reporting tools 3-8, 4-8

restrictions 3-7, 3-11, 4-9

route point configuration tips 3-21

scalability 3-25, 4-16

security 3-26, 4-17

setting service parameters 3-22, 4-14

softkeys 3-6, 4-5

starting the Cisco IP Manager Assistant service 3-27, 4-18

system configuration with proxy line 3-17

system requirements for proxy line support 3-7

system requirements for shared line support 4-6

time-of-day routing 3-10

updating assistant information 3-38, 4-26

updating manager information 3-34, 4-23

with proxy line support 3-1

with shared line support 4-1

Cisco Unified Communications Manager Attendant Console

associating devices and pilot points with ac user 17-29

call park usage 17-14

client configuration settings (table) 17-38

configuration checklist (table) 17-17

configuring 17-16

configuring attendant settings 17-38

configuring held icon timers 17-40

CorporateDirectory.txt file

creating and uploading 17-34

deleting 17-35

CTI usage 17-15

dependency records 17-40

directed call park usage 17-14

directory 17-9

enabling super provider 17-23

extension mobility usage 17-14

firewall support 17-12

hunt groups

configuration settings (table) 17-31

deleting members 17-33

understanding 17-2

installing 17-36

installing and activating 17-16

interactions 17-14

IP phone requirements 17-13

music on hold usage 17-14

overview 17-1

PC requirements 17-12

pilot points

configuration settings (table) 17-26

configuring 17-25

deleting 17-28

finding 17-24

resetting 17-29

understanding 17-2

redundancy 17-11

related topics 17-41

restrictions 17-15

starting after installing Windows XP SP2 17-37

system requirements 17-12

users

configuration settings (table) 17-21

configuring 17-19, 17-20

configuring the ac user 17-22

deleting 17-21

finding 17-19

understanding 17-2

voice-messaging requirements 17-13

Cisco Unified Communications Manager Auto-Attendant

Cisco Unified Communications Manager and the CRS engine 8-4

components 8-3

configuration checklist (table) 8-4

description 8-1

installing 8-4

managing 8-6

overview 8-2

understanding 8-2

Cisco Unified IP Phone Services

Cisco Unified Communications Manager Assistant

configuration tips 3-27

Cisco Web Dialer

See Web Dialer

client matter codes

BAT usage 6-4

CAR usage 6-4

configuration checklist (table) 6-5

configuration settings (table) 6-8

configuring 6-7

CTI, JTAPI, and TAPI usage 6-4

deleting 6-8

described 6-2

enabling for route patterns 6-8

finding 6-6

installation 6-5

interactions 6-3

requirements 6-5

restrictions 6-3

system requirements 6-5

user information 6-13

codecs

for monitoring and recording calls (figure) 27-21

code yellow state 2-1

common network facility preemption

example (figure) 14-14

example with retry timer Trr (figure) 14-15

explained 14-13

conference list

interaction with call display restrictions 18-5

CorporateDirectory.txt file

creating and uploading 17-34

deleting 17-35

CTI

Cisco Unified Communications Manager Attendant Console usage 17-15

event delivery for monitoring and recording (figure) 27-24

requirements for monitoring and recording 27-24

securing TLS connection 19-7

CTI route points

Cisco Unified Communications Manager Assistant configuration tips 3-21

Customer Response Solutions, installing 8-4

custom phone rings

creating 15-3

customizing files 15-2

introduction 15-1

overview 15-1

PCM file requirements 15-3

D

database scalability 7-7

dependency records

Cisco Unified Communications Manager Attendant Console 17-40

device mobility

configuration checklist 22-9

configuration tips 22-9

configuring 22-6

enabling/disabling 22-10

feature interactions 22-5

feature restrictions 22-5

installing 22-6

introducing 22-1

more information 22-12

network considerations 22-8

operations 22-2

overview 22-1

supported phone models 22-6

system requirements 22-6

troubleshooting 22-12

viewing roaming parameters 22-11

device profiles

and Cisco Extension Mobility 1-2

directed call park

BLF configuration settings 10-22

Cisco Unified Communications Manager Attendant Console usage 17-14

configuration checklist (table) 10-18

configuration settings (table) 10-21

configuring BLF/Directed Call Park buttons 10-22

deleting a number 10-23

finding a number 10-19

installing and activating 10-17

interactions 10-15

introduction 10-13

overview 10-1

restrictions 10-16

setting service parameters 10-19

system requirements 10-14

usage examples 10-13, 10-14

directory

Cisco Unified Communications Manager Attendant Console, understanding 17-9

directory number

assigning a call pickup group 11-16

DND

activating 26-4

adding to common phone profiles 26-7

architecture overview 26-2

configuration checklist (table) 26-5

configuring 26-5

described 26-1

device parameters (table) 26-6

feature key 26-6

hardware requirements 26-3

high priority call with DND ringer off enabled on a shared line (figure) 26-11

incoming call alert settings 26-2

installing 26-4

interactions

callback 26-4

extension mobility 26-4

hold reversion and intercom 26-4

hunt list 26-4

listed 26-3

MLPP and CER 26-4

park reversion 26-3

pickup 26-3

pickup notification 26-4

intercom usage 25-3

introducing 26-1

normal priority call with DND ringer off enabled on a nonshared line (figure) 26-9

normal priority call with DND ringer off enabled on a shared line (figure) 26-10

related topics 26-13

restrictions 26-3, 26-4

service parameters 26-5

softkeys 26-6

software requirements 26-3

status notification for SCCP 26-2

status notification for SIP devices 26-2

system requirements 26-2

troubleshooting 26-11

troubleshooting errors (table) 26-11

troubleshooting for SCCP Cisco Unified IP Phones 26-12

usage examples 26-8

using 26-7, 26-8

domains, MLPP

identifier for MLPP 14-6

do not disturb

See DND

DSCP

mapping to call precedence 14-28

dual more phones, configuring handoff settings 24-23

E

end users

adding to standard end users group for Web Dialer 16-11

enterprise parameters

MLPP 14-36

Presence 21-12

extension mobility

Cisco Unified Communications Manager Attendant Console usage 17-14

interaction with call display restrictions 18-5

external call transfer restrictions

activating 20-5

blocking external call from transferring to external party (figure) 20-4

block offnet to offnet transfer service parameter 20-7

call classification configuration settings (table) 20-8

call classification service parameter 20-7

configuration checklist (table) 20-6

configuring 20-5

gateway configuration 20-7

installing 20-5

interactions 20-4

introducing 20-1

overview 20-1

related topics 20-9

restrictions 20-4, 20-5

route pattern configuration 20-8

service parameters 20-6

system requirements 20-4

transferring external calls to an external party (figure) 20-3

trunk configuration 20-8

F

features

barge 9-1

call display restrictions 18-1

call park 10-1

Cisco Extension Mobility

bulk administration tool 1-9

Cisco Unified Communications Manager Assistant

assistant console interface 3-4, 4-4

assistant interfaces 3-6, 4-5

bulk administration tool 3-8, 4-7

calling search space and partitions 3-20

Cisco Unified IP Phone interface 3-5, 4-4

Cisco Unified IP Phone Services 3-27

configuration checklist for proxy line support (table) 3-13

extension mobility 3-8, 4-7

intercom 3-10, 4-9

manager assistant administration interface 3-6, 4-6

manager interfaces 3-5, 4-4

message waiting indicator 3-10

multilevel precedence and preemption 3-10

Multilevel Precedence and Preemption (MLLP) 4-9

phones 3-31, 4-20

reporting tools 3-8, 4-8

route point 3-21

softkeys 3-6, 4-5

time-of-day routing 3-10

understanding architecture 3-2, 4-2

understanding database access architecture 3-5

understanding database and directory access architecture 4-4

device mobility 22-1

directed call park 10-1

external call transfer restrictions 20-1

hold reversion 23-1

immediate divert 12-1

malicious call ID (MCID) 13-1

Multilevel Precedence and Preemption (MLPP)

using with Cisco Unified Communications Manager Assistant 4-9

Presence 21-1

privacy 9-1

QRT 19-1, 19-15

Web Dialer 16-1

file format, Ringlist.xml 15-2

firewalls and one-way media (figure) 27-23

fixed audio source

configuration settings (table) 7-22

configuring 7-21, 7-22

deleting 7-22

forced authorization codes

BAT usage 6-4

CAR usage 6-4

configuration checklist (table) 6-5

configuration settings (table) 6-11

configuring 6-10

CTI, JTAPI, and TAPI usage 6-4

deleting 6-12

described 6-2

enabling for route patterns 6-12

finding 6-9

installation 6-5

interactions 6-3

requirements 6-5

restrictions 6-3

system requirements 6-5

user information 6-13

G

group call pickup configuration settings (table) 11-12

H

H.323 gateway

configuring for mobile voice access 24-19

hairpinning 24-21

hairpinning 24-21

held icon timers, configuring 17-40

hold reversion

alerting operations (table) 23-3

call focus operations 23-3

call focus priority 23-9

configuration checklist (table) 23-10

configuration tips 23-9

configuring 23-9

configuring call focus priority 23-11

configuring call reversion timer settings 23-12

description 23-2

examples 23-2, 23-4

installing 23-8

interactions

call park 23-7

CTI applications 23-8

listed 23-7

MLPP 23-7

music on hold 23-7

introducing 23-1

more information 23-14

overview 23-1

providing information to users 23-13

restrictions 23-8

retrieving reverted calls 23-4

supported devices 23-6

supported phone models 23-6

system requirements 23-6

timer deactivation 23-4

timers 23-9

troubleshooting 23-14

hunt groups

broadcast, understanding 17-8

circular, understanding 17-6

configuration settings (table) 17-31

configuring members 17-30

deleting members 17-33

linked, understanding 17-5

understanding 17-2

I

immediate divert

call-processing requirements 12-2

configuration checklist (table) 12-9

configuring 12-9

installing and activating 12-9

interactions

call detail records 12-7

call forward 12-7

conference 12-7

hunt list 12-7

listed 12-6

MLPP 12-6

interactions and restrictions 12-6

introducing 12-1

overview 12-1

phone display messages 12-4

related topics 12-11

requirements for incoming calls 12-3

requirements for outgoing calls 12-3

restrictions 12-7

scenarios 12-4, 12-5

setting service parameters 12-10

softkey requirements 12-2

system requirements 12-2

using 12-4

indication enabled 14-8

insufficient bandwidth, AAR for MLPP 14-27

intercom

barge usage 25-3

BAT usage 25-20

Cisco Unified Communications Manager Assistant 3-10

Cisco Unified Communications Manager Assistant usage 25-4

configuration checklist (table) 25-5

configuring 25-5

described 25-1

DND usage 25-3

installing and activating 25-5

interactions 25-3

IP phones supported 25-2

overview 25-1

restrictions 25-3

SRST usage 25-4

system requirements 25-2

troubleshooting 25-21

using 25-6

IPMA, Cisco

See Cisco Unified Communications Manager Assistant

L

lines, interaction with MLPP 14-25

login call flow

Cisco Extension Mobility 1-5

logout call flow

Cisco Extension Mobility 1-6

M

malicious call ID

adding a softkey template 13-6

configuration checklist (table) 13-5

configuring alarms 13-6

explained 13-1

feature code 13-2

giving MCID to users 13-7

installing 13-4

interactions 13-3

alarms 13-3

call detail records 13-3

conference calls 13-3

extension mobility 13-3

overview 13-1

related topics 13-8

removing MCID feature 13-8

restrictions 13-4

services 13-1

setting service parameters 13-5

system requirements 13-2

troubleshooting 13-8

using 13-2

malicious call identification (MCID)

See malicious call ID

MCGP

and MLPP 14-27

MLPP

activating 14-34

announcements

blocked precedence 14-19

blocked precedence (figure) 14-19

busy station 14-19

explained 14-17

unauthorized precedence 14-18

unauthorized precedence (figure) 14-18

automated alternate routing (AAR) 14-27

call forward 14-25

call preservation 14-27

call transfer 14-26

call waiting 14-26

CDR recording 14-25

configuration checklist (table) 14-35

described 14-1

domain 14-6

enterprise parameters 14-36

hierarchical configuration 14-24

indication 14-8

installing 14-34

interactions 14-32

introducing 14-1

line feature interaction 14-25

mapping to DSCP 14-28

MGCP 14-27

numbering plan

example (figure) 14-21

explained 14-20

precedence

alternate party diversion (APD) 14-9

alternate party diversion example (figure) 14-10

call setup 14-8

explained 14-3

patterns 14-7

precedence patterns

example (figure) 14-21

explained 14-20

preemption

common network facility 14-13

common network facility example (figure) 14-14

common network facility example with retry timer Trr (figure) 14-15

details 14-11

enabled 14-10, 14-11

explained 14-6

receiving 14-10

user access 14-11

user access channel nonpreemptable 14-12

user access example (figure) 14-12

PRI 14-27

restrictions 14-32, 14-33

service parameter 14-25

shared lines 14-26

supplementary services

call forwarding 14-29

call pickup 14-31

call transfer 14-30

hunt pilots and hunt lists 14-31

multiple appearance lines 14-28

overview 14-28

three-way calling 14-30

terminology 14-2

trunk selection

example (figure) 14-23

explained 14-22

mobile connect

and FAC/CMC 24-4

and MLPP 24-4

configuration checklist 24-6

configuring access lists 24-7

configuring dual mode handoff settings 24-23

configuring softkeys 24-24

definitions 24-2

described 24-1

feature interactions 24-4

features and benefits 24-3

introducing 24-1

overview 24-1

related topics 24-25

remote destination 24-15

remote destination profile 24-11

restrictions 24-4

security and privacy 24-3

system requirements 24-5

use case scenarios 24-4

with existing cellular phones 24-2

mobile voice access

configuration checklist 24-6

configuring media resources 24-19

definitions 24-2

described 24-1

features and benefits 24-3

H.323 configuration 24-19

introducing 24-1

media resources 24-19

overview 24-1

related topics 24-25

mobility softkeys 24-24

modifying files 15-2

MOH

See music on hold (MOH)

monitoring

adding user for application (figure) 27-28

adding user to groups (figure) 27-29

agent call 27-10

agent cannot control a monitoring call (figure) 27-8

agent conferences in the supervisor (figure) 27-11

agent in a conference (figure) 27-11

architecture (figure) 27-4

BIB 27-23

call characteristics 27-20

call information 27-23

call preservation 27-23

codec for calls (figure) 27-21

configuration checklist (table) 27-37

configuring 27-27

configuring calling search spaces (figure) 27-31

configuring tones (figure) 27-30

CTI event delivery (figure) 27-24

CTI requirements 27-24

described 27-1

firewalls (figure) 27-23

hardware requirements 27-25

interactions listed 27-25

interactions with CTI and JTAPI/TSP applications 27-25

interactions with other features 27-26

introducing 27-1, 27-6

invocation of a session 27-6

multiple sessions (figure) 27-9

notification tones 27-20

one-way media 27-22

one-way media (figure) 27-23

overview (figure) 27-2

play tone behavior 27-21

related topics 27-38

restrictions

listed 27-26

security 27-26

with intercom 27-26

service parameters 27-38

session (figure) 27-7

session flow (figure) 27-6

simultaneous with recording (figure) 27-19

streaming through the agent IP phone (figure) 27-5

supervisor conferences in another supervisor (figure) 27-12

supervisor transfers the monitoring call (figure) 27-7

supported devices 27-5

system requirements 27-24

terminology 27-2

turn on IP phone BIB to allow (figure) 27-27

multicast

audio sources for MOH 7-10

configuration checklist (table) 7-11

explained 7-10

multilevel precedence and preemption

See MLPP

music on hold

Cisco Unified Communications Manager Attendant Console usage 17-14

music on hold (MOH)

audio files

deleting 7-30

displaying 7-28

managing 7-28

uploading 7-29

audio sources

configuration settings (table) 7-19

configuring 7-16, 7-18

deleting 7-18

explained 7-8

finding 7-17

call park example 7-5

characteristics 7-3

configuration checklist (table) 7-13

creating audio sources 7-9

database scalability 7-7

default MOH sample 7-9

definitions 7-2

described 7-1

failover and fallback 7-13

features

manageability 7-7

server manageability 7-6

server redundancy 7-6

server scalability 7-6

fixed audio source

configuration settings (table) 7-22

configuring 7-22

deleting 7-22

described 7-21

functionality 7-4

list of topics 7-1

managing audio sources 7-10

monitoring performance

overview (table) 7-15

service states 7-16

requirements and limits 7-12

server configuration settings (table) 7-25

servers

characteristics 7-5

configuring 7-23, 7-24

database requirements 7-6

explained 7-8

finding 7-23

manageability 7-6

perfmon counters 7-15

redundancy 7-6

resetting 7-25

scalability 7-6

storing audio sources 7-9

supported features 7-5

transfer hold example 7-5

understanding 7-1

user hold example 7-5

N

nonpreemptable user access channel 14-12

notification tones for monitoring and recording 27-20

numbering plan

MLPP (figure) 14-21

MLPP access control 14-20

O

other call pickup

configuration checklist (table) 11-9

P

parameters, service

CDR 13-5

partitions

restricting access 11-3

using call pickup 11-3

Web Dialer support 16-10

PCM file requirements for custom ring types 15-3

perfmon counters

counter descriptions (table) 7-15

using to view MOH servers 7-15

phones

and call display restrictions 18-8

custom rings

creating 15-1, 15-3

overview 15-1

PCM file requirements 15-3

interaction with Presence 21-3

pilot points

associating with the ac user 17-29

configuration settings (table) 17-26

configuring 17-25

deleting 17-28

finding 17-24

resetting 17-29

understanding 17-2

precedence

alternate party diversion (APD)

example (figure) 14-10

explained 14-9

blocked 14-19

blocked (figure) 14-19

busy station 14-19

call setup 14-8

CDR recording 14-25

explained 14-3

patterns

access control 14-20

MLPP (figure) 14-21

setup 14-7

unauthorized 14-18

unauthorized (figure) 14-18

preemption

common network facility 14-13

common network facility example (figure) 14-14

common network facility example with retry timer Trr (figure) 14-15

details 14-11

enabled 14-10, 14-11

explained 14-6

receiving 14-10

user access 14-11

user access channel nonpreemptable 14-12

user access example (figure) 14-12

Presence

authorization 21-7

BLF/SpeedDial

buttons, configuring 21-19

configuration settings (table) 10-23, 21-20

configuring 21-18

configuration checklist (table) 21-10

feature interactions and restrictions 21-10

groups

applying 21-17

configuration example 21-6

configuration settings (table) 21-15

explained 21-5

interaction examples 21-7

interaction with Cisco Extension Mobility 21-9

interaction with phones and trunks 21-3

interaction with route lists 21-4

more information 21-21

overview 21-1

request examples 21-3

SUBSCRIBE calling search space 21-9, 21-13

tips for presence group and presence authorization 21-18

PRI and MLPP 14-27

privacy

activating 9-9

configuration checklist (table) 9-11

configuring 9-9

described 9-5

installing and activating 9-8

interactions and restrictions 9-6

overview 9-1

related topics 9-12

service parameters 9-11

system requirements 9-6

privacy on hold

activating 9-9

configuration checklist (table) 9-11

configuring 9-9

described 9-5

installing and activating 9-8

interactions and restrictions 9-6

related topics 9-12

service parameters 9-11

system requirements 9-6

proxy user, creating for Web Dialer 16-11

Q

QRT

activating 19-14

activating CEF service 19-22

adding softkey template to phones 19-20

alarms and traces 19-22

architecture overview 19-3

can't make calls (figure) 19-13

can't make calls (table) 19-13

Cisco Extended Functions service 19-5

components 19-2

configuration checklist (table) 19-15

configuring 19-15

configuring softkey template in common device configuration 19-19

creating softkey template 19-16

description 19-1

extended menu choices 19-9

information to users 19-30

installing 19-14

interactions 19-14

IP phone support 19-5

overview 19-1

phone configuration (figure) 19-21

phone interface (figure) 19-10

phone interface display (figure) 19-9

phone recently rebooted (table) 19-12

problem categories (table) 19-10

problems with last call (table) 19-12

problem with phone that recently rebooted (figure) 19-13

QRT Viewer 19-25

reason codes (table) 19-10

related topics 19-32

reporting problem with current call (figure) 19-11

reporting problem with last call (figure) 19-12

reports

described 19-26

fields by supported category 19-28

restrictions 19-14

securing signaling connections 19-7

serviceability features 19-21

setting service parameters 19-24

softkey 19-16

softkey layout configuration (figure) 19-19

softkey template configuration window (figure) 19-17

softkey template configuration window after copy (figure) 19-18

system requirements 19-5

troubleshooting 19-30

user interface 19-8

using 19-8

voice quality feedback (figure) 19-9

Quality Report Tool (QRT)

See QRT

R

recording

adding user for application (figure) 27-28

adding user to groups (figure) 27-29

agent conference (figure) 27-18

application-invoked 27-14

application-invoked (figure) 27-15

architecture (figure) 27-4

automatic 27-14

automatic (figure) 27-15

barged call (figure) 27-17

BIB 27-23

call characteristics 27-20

call display 27-23

call information 27-23

call preservation 27-23

calls do not survive agent hold (figure) 27-16

codec for calls (figure) 27-21

configuration checklist (figure) 27-37

configuring 27-27

configuring calling search spaces (figure) 27-31

configuring tones (figure) 27-30

creating a route pattern for the recorder (figure) 27-35

creating recorder redundancy (figure) 27-36

creating recording profile (figure) 27-33

creating SIP trunk that points to the recorder (figure) 27-34

CTI event delivery (figure) 27-24

CTI requirements 27-24

described 27-1

enabling for a line appearance (figure) 27-32

firewalls (figure) 27-23

hardware requirements 27-25

interactions listed 27-25, 27-26

interactions with CTI and JTAPI/TSP applications 27-25

interactions with other features 27-26

introducing 27-1, 27-13

limiting codec usage 27-22

modes 27-14

notification tones 27-20

one-way media 27-22

one-way media (figure) 27-23

overview (figure) 27-3

play tone behavior 27-21

recorder as SIP trunk device 27-14

related topics 27-38

restrictions

security 27-26

with intercom 27-26

service parameters 27-38

simultaneous with monitoring (figure) 27-19

streaming through the agent IP phone (figure) 27-5

supported devices 27-5

system requirements 27-24

terminology 27-2

turn on IP phone BIB to allow (figure) 27-27

recording profiles

creating (figure) 27-33

Redirector servlet

configuring 16-10

redundancy

Cisco Unified Communications Manager Attendant Console 17-11

creating for recorders (figure) 27-36

MOH servers 7-6

Web Dialer 16-3

remote destination

adding 24-16

configuration settings (table) 24-18

configuring 24-15

deleting 24-17

finding 24-15

updating 24-17

remote destination profile

adding 24-12

configuration settings (table) 24-14

configuring 24-11

deleting 24-13

finding 24-11

updating 24-13

requirements

Cisco Call Back 5-5

Cisco Extension Mobility 1-8

device mobility 22-6

hold reversion 23-6

mobile connect 24-5

retry timer Trr example (figure) 14-15

reverted calls 23-4

Ringlist.xml file format 15-2

route lists

interaction with Presence 21-4

route patterns

creating for the recorder (figure) 27-35

S

SCCP

status notification for DND 26-2

security

Cisco Unified Communications Manager Assistant 3-26, 4-17

IPMASecureSysUser 3-26, 4-17

Presence authorization 21-7

with monitoring feature 27-26

with recording feature 27-26

service parameters

barge 9-11

CDR 13-5

external call transfer restrictions 20-6

for call pickup group 11-10

for monitoring and recording 27-38

for recording and monitoring (figure) 27-31

MLPP 14-25

Presence 21-12

privacy 9-11

privacy on hold 9-11

Web Dialer 16-6

services

Cisco Extension Mobility, adding 1-15

supplementary for MLPP 14-28

shared conference bridges and cBarge 9-9

shared lines

MLPP interaction 14-26

SIP

DND status notification 26-2

recorder as SIP trunk device 27-14

trunks

creating to point to the recorder (figure) 27-34

softkeys

barge 9-3

cBarge 9-4

configuring mobility 24-24

templates for MCID 13-6

SRST

intercom usage 25-4

supplementary services

call forwarding 14-29

call pickup 14-31

call transfer 14-30

hunt pilots and hunt lists 14-31

multiple appearance lines 14-28

overview 14-28

three-way calling 14-30

T

templates, softkey

MCID 13-6

TLS, securing connection to CTI 19-7

trace settings, Web Dialer 16-13

transfer

external call transfer restrictions 20-1

transfer hold, example with MOH 7-5

translation patterns

for call display restrictions 18-6

Trr retry timer preemption example (figure) 14-15

trunks

interaction with Presence 21-3

selection for MLPP

example (figure) 14-23

explained 14-22

U

unicast

audio sources for MOH 7-10

explained 7-10

user hold, example with MOH 7-5

users

Cisco Unified Communications Manager Attendant Console

configuring 17-19

understanding 17-2

V

voice mail

interaction with call display restrictions 18-5

W

Web Dialer

activating 16-4

adding users to standard Cisco Unified Communications Manager end users group 16-11

configuration checklist (table) 16-5

configuring 16-5

configuring application dial rules 16-10

configuring for local language 16-9

configuring Redirector servlet 16-10

creating a proxy user 16-11

installing 16-4

interactions 16-4

interactions and restrictions 16-3

introducing 16-1

locale settings in Microsoft Internet Explorer (figure) 16-9

overview 16-1

partition support 16-10

redundancy 16-3

related topics 16-13

restrictions 16-4

secure TLS connection 16-8

service parameters 16-6

servlet

Redirector 16-2

Webdialer 16-1, 16-6

system requirements 16-3

trace settings 16-13