Cisco Unified Communications Manager Features and Services Guide, Release 6.0(1)
Do Not Disturb
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Do Not Disturb

Table Of Contents

Do Not Disturb

Introducing the Do Not Disturb Feature

Incoming Call Alert Settings

Overview of Do Not Disturb Architecture

DND Status Notification for SIP Devices

DND Status Notification for SCCP Devices

System Requirements for the Do Not Disturb Feature

Software Requirements

Hardware Requirements

Interactions and Restrictions

Park Reversion

Pickup

Hold Reversion and Intercom

MLPP and CER

Callback

Pickup Notification

Hunt List

Extension Mobility

Restrictions

Installing and Activating the Do Not Disturb Feature

Configuring the Do Not Disturb Feature

Configuration Checklist for the Do Not Disturb Feature

Setting the Do Not Disturb Service Parameters

Configuring DND Softkeys

Configuring a DND Feature Key

Configuring Device Parameters for DND

Adding DND to Common Phone Profiles

How to Use the Do Not Disturb Feature

Using the Do Not Disturb Feature

Do Not Disturb Usage Examples

Troubleshooting the Do Not Disturb Feature

Troubleshooting DND Errors

Troubleshooting DND for SCCP Cisco Unified IP Phones

Related Topics


Do Not Disturb


The Do Not Disturb (DND) feature allows you to turn off the ringer for an incoming call. When DND is enabled, you can also choose to have the Cisco Unified IP Phone beep or flash to indicate an incoming call. Users can configure DND directly from their Cisco Unified IP Phone or from the User Option web pages.

This chapter provides the following information about Do Not Disturb:

Introducing the Do Not Disturb Feature

Overview of Do Not Disturb Architecture

System Requirements for the Do Not Disturb Feature

Interactions and Restrictions

Installing and Activating the Do Not Disturb Feature

Configuring the Do Not Disturb Feature

How to Use the Do Not Disturb Feature

Troubleshooting the Do Not Disturb Feature

Related Topics

Introducing the Do Not Disturb Feature

When DND is enabled, all new incoming calls with normal priority will honor the DND settings for the device. High-priority calls, such as Cisco Emergency Responder (CER) calls or calls with Multi-Level Precedence & Preemption (MLPP), will ring on the device. Also, when you enable DND, the Auto Answer feature gets disabled.

The user can enable and disable DND by any of the following methods:

Softkey

Feature Line Key

Cisco Unified Communications Manager User Option pages

The system administrator can also enable and disable DND on a per-phone basis in Cisco Unified Communications Manager Administration.

When you enable DND, the Cisco Unified IP Phone displays the message Do Not Disturb is active. The DND line button icon also turns into an empty circle, and the light turns amber when DND is active.

Incoming Call Alert Settings

DND incoming call alert settings determine how the incoming call alert gets presented to the user when DND Ringer Off is enabled. The following list gives the available options:

Disable—This option disables both beep and flash notifications of a call, but incoming call information still gets displayed.

Beep Only—For an incoming call, this option causes the Cisco Unified IP Phone to play a beep tone only.

Flash Only—For an incoming call, this option causes the Cisco Unified IP Phone to display a flash alert only.

You can configure DND Incoming Call Alert on a per-device basis and also configure it on the Common Phone Profile window for group settings. If you do not set up the configuration at the device level, the Common Phone Profile settings get used.

Overview of Do Not Disturb Architecture

This section provides an overview of DND architecture for both SIP and SCCP devices and includes the following topics:

DND Status Notification for SIP Devices

DND Status Notification for SCCP Devices

DND Status Notification for SIP Devices

Cisco Unified Communications Manager supports Do Not Disturb that a SIP device initiates or that a Cisco Unified Communications Manager device initiates. A DND status change gets signaled from a SIP device to Cisco Unified Communications Manager by using the SIP PUBLISH method (RFC3909). A DND status change gets signaled from a Cisco Unified Communications Manager to a SIP device by using a dndupdate Remote-cc REFER request. Cisco Unified Communications Manager can also publish the Do Not Disturb status for a device, along with the busy and idle status for the device.

DND Status Notification for SCCP Devices

Cisco Skinny Client Control Protocol (SCCP) supports Do Not Disturb requests that an SCCP device initiates or that a Cisco Unified Communications Manager device initiates. A DND status change gets signaled from an SCCP device to Cisco Unified Communications Manager by using SCCP messaging.

System Requirements for the Do Not Disturb Feature

The following sections provide software and hardware requirement for Do Not Disturb.

Software Requirements

To operate, the Do Not Disturb feature requires the following software components:

Cisco Unified Communications Manager Release 6.0(1)

Hardware Requirements

The following Cisco Unified IP Phones support the Do Not Disturb feature:

SIP and SCCP phones: 7906, 7911, 7931, 7937, 7941, 7941G-GE, 7942, 7945, 7961, 7961G-GE, 7962, 7965, 7970, 7971, 7975

SCCP phones: 7940, 7960


Note Cisco Unified SIP Phones 7940 and 7960 use their own backwards-compatible implementation of Do Not Disturb, which you configure on the SIP Profile window.


Interactions and Restrictions

The following sections describe how the Do Not Disturb feature interacts with Cisco Unified Communications Manager applications and call processing:

Park Reversion

Pickup

Hold Reversion and Intercom

MLPP and CER

Callback

Pickup Notification

Hunt List

Extension Mobility

Park Reversion

For a locally parked call, park reversion overrides DND. If phone A is on DND and parks a call, the park reversion to phone A occurs normally and will ring phone A.

For a remotely parked call, DND overrides park reversion. If phone A is on DND and shares a line with phone B, when phone B parks the call, the park reversion on phone A will not ring and will honor the DND settings.

Pickup

For a locally placed pickup request, pickup overrides DND. If phone A is on DND and initiates any kind of pickup, the pickup call gets presented normally and will ring phone A.

For a remotely placed pickup request, DND overrides pickup. If phone A is on DND and shares a line with phone B, when phone B initiates pickup, the pickup call to phone A will not ring and will honor the DND settings.

Hold Reversion and Intercom

Hold reversion and intercom override DND, and the call gets presented normally.

MLPP and CER

MLPP and CER calls override DND. MLPP and CER calls get presented normally, and the phone will ring.

Callback

Callback overrides DND. When you enable DND Ringer Off mode on the phone, the Callback notification (both audio and visual) will still get presented to the user.

Pickup Notification

When you enable DND Ringer Off, only visual pickup notification will get presented to the user.

Hunt List

When you enable DND Ringer Off on a phone in a hunt list, a call to the hunt list still gets presented to the phone. However, the DND Incoming Call Alert settings would apply to the call.

Extension Mobility

For extension mobility, the device profile settings include DND incoming call alert and DND status. When a user logs in and enables DND, the DND incoming call alert and DND status settings get saved, and these settings get used when the user logs in again.


Note When a user who is logged in to extension mobility modifies the DND incoming call alert or DND status settings, this action does not affect the actual device settings.


Restrictions

This information will be provided for Cisco Unified Communications Manager Release 6.0(1).

Installing and Activating the Do Not Disturb Feature

Do Not Disturb, a system feature, comes standard with Cisco Unified Communications Manager software. It does not require special installation.

Configuring the Do Not Disturb Feature

This section describes the procedures for configuring the Do Not Disturb feature:

Configuration Checklist for the Do Not Disturb Feature

Setting the Do Not Disturb Service Parameters

Configuring DND Softkeys

Configuring a DND Feature Key

Configuring Device Parameters for DND

Adding DND to Common Phone Profiles

Configuration Checklist for the Do Not Disturb Feature

Table 26-1 provides a checklist to configure the Do Not Disturb feature.

Table 26-1 Do Not Disturb Configuration Checklist 

 
Configuration Steps
Related Procedures and Topics

Step 1 

Configure DND service parameters.

See Setting the Do Not Disturb Service Parameters.

Step 2 

Configure DND softkeys.

See Configuring DND Softkeys.

Step 3 

Configure DND feature line keys.

See Configuring a DND Feature Key.

Step 4 

Configure device-based DND parameters.

See Configuring Device Parameters for DND.

Step 5 

Configure phone profile settings.

See Adding DND to Common Phone Profiles.

Setting the Do Not Disturb Service Parameters

Cisco Unified Communications Manager provides one systemwide service parameter for Do Not Disturb: BLF Status Depicts DND. This parameter determines whether DND status is considered in the Busy Lamp Field (BLF) status calculation, and you can set the parameter to True or False.

When you specify True for BLF Status Depicts DND and DND is activated on the device, the BLF status indicator for the device or line appearance reflects the DND state.

When you specify False for BLF Status Depicts DND and DND is activated on the device, the BLF status indicator for the device or line appearance reflects the actual device state.

When BLF Status Depicts DND is enabled or disabled for the cluster, the cluster setting applies to all phones in the cluster that support DND.


Note To set this service parameter, navigate to System > Service Parameters and choose the Cisco CallManager service for the server that you want to configure. Specify the desired state for BLF Status Depicts DND in the Clusterwide Parameters (System - Presence) pane.


Configuring DND Softkeys

Default softkey templates do not make a DND softkey available. To add a DND softkey, navigate to Device > Phone Settings > Softkey Template, add one to a softkey template in the Softkey Template Configuration window, and associate the template to the device.

Be aware that a DND softkey is available in the following states:

Connected

Connected Conference

Connected Transfer

Off Hook

OffHook with Feature

On Hold

Remote In Use

On Hook

Ring In

Ring Out

Digits After First

Configuring a DND Feature Key

To configure a DND feature key, navigate to Device > Device Settings > Phone Button Template and add Do Not Disturb in the Phone Button Template Configuration window.

Configuring Device Parameters for DND

To configure DND on a particular Cisco Unified IP Phone, navigate to Device > Phone and choose the phone that you want to configure. In the Do Not Disturb pane on the Phone Configuration window, configure the parameters that are shown in Table 26-2.

Table 26-2 DND Device Parameters 

Field
Description

Do Not Disturb

Check this check box to enable Do Not Disturb on the phone.

DND Option

To disable ringing on the phone when Do Not Disturb is turned on, choose Ringer Off from the drop-down list.

DND Incoming Call Alert

This parameter specifies how a call displays on a Cisco Unified IP Phone when you enable the DND Ringer Off option.

From the drop-down list, choose one of the following options:

Disable—This option disables both beep and flash notifications of a call, but incoming call information still displays.

Beep Only—For an incoming call, this option causes the phone to play a beep tone only.

Flash Only—For an incoming call, this option causes the phone to display a flash alert only.

None—For an incoming call, this option causes the device to use the Common Phone Profile settings.


Adding DND to Common Phone Profiles

To add DND to a common phone profile, navigate to Device > Device Settings > Common Phone Profile and choose the phone profile that you want to modify. In the Common Phone Profile Configuration window, configure the DND parameters that are shown in Table 26-3.

Table 26-3 Common Phone Profile DND Parameters 

Field
Description

DND Option

Choose Ringer Off to turn off the ringer when you enable Do Not Disturb on a phone.

DND Incoming Call Alert

Choose one of the following options to specify how a call displays on a phone when you enable the DND Ringer Off option:

Disable—This option disables both beep and flash notifications of a call, but incoming call information still displays.

Beep Only—For an incoming call, this option causes the phone to play a beep tone only.

Flash Only—For an incoming call, this option causes the phone to display a flash alert only.


How to Use the Do Not Disturb Feature

This section contains instructions for using Do Not Disturb, as well as usage examples for different Do Not Disturb call scenarios.

Using the Do Not Disturb Feature

You can activate Do Not Disturb using any of the following methods:

Softkey

Feature line key

Cisco Unified Communications Manager User Option pages

After you activate DND, the phone status line displays Do not disturb is active, the DND line button icon becomes an empty circle, and the light turns amber. The phone periodically plays a tone to remind you that DND is active.

When you activate DND, you can still receive incoming call notifications on the phone as specified by the incoming call alert settings in Cisco Unified Communications Manager administration, but the phone will not ring, except for high-priority calls (such as Cisco Emergency Responder and MLPP calls).

Also, if you enable DND while the phone is ringing, the phone stops ringing.

Do Not Disturb Usage Examples

This section provides several examples of how calls get presented to phones with the Do Not Disturb feature enabled.

Normal Priority Call with DND Ringer Off Enabled on a Nonshared Line

Figure 26-1 shows the steps that are associated with DND when you place a normal-priority call to a phone with DND Ringer Off enabled on a nonshared line:

1. Phone B activates DND. Phone B displays Do Not Disturb is active.

2. Phone A dials phone B.

3. Phone B beeps, and phone A receives ringback tone.

Figure 26-1 Normal Priority Call with DND Ringer Off Enabled on a Nonshared Line

Normal Priority Call with DND Ringer Off Enabled on a Shared Line

Figure 26-2 shows the steps that are associated with DND when you place a normal-priority call to a phone with DND Ringer Off enabled on a shared line:

1. Phone B activates DND. Phone B displays Do Not Disturb is active.

2. Phone A dials a shared line on phone B.

3. Phone B beeps, and phone B', which shares the line, rings normally.

4. Phone A receives ringback tone.

Figure 26-2 Normal Priority Call with DND Ringer Off Enabled on a Shared Line

High Priority Call with DND Ringer Off Enabled on a Shared Line

Figure 26-3 shows the steps that are associated with DND when you place a high-priority call to a phone with DND Ringer Off enabled on a shared line:

1. Phone B activates DND. Phone B displays Do Not Disturb is active.

2. Phone A dials a shared line on phone B.

3. Phone B beeps, and phone B', which shares the line, rings normally.

4. Phone A receives ringback tone.

5. Phone B answers and parks the call.

6. Park reversion occurs, and phone B rings normally.

Figure 26-3 High Priority Call with DND Ringer Off Enabled on a Shared Line

Normal Call with DND and Call Forward No Answer Enabled on a Nonshared Line

The following steps show the call flow for a call that you make to a phone with both DND and Call Forward No Answer active:

1. Phone B configures Call Forward No Answer to forward calls to Phone C.

2. Phone B activates DND.

3. Phone A calls Phone B.

4. Phone B beeps and does not answer the call.

5. The call gets forwarded to phone C, which rings normally.

Troubleshooting the Do Not Disturb Feature

The section provides troubleshooting information for both SIP and SCCP Cisco Unified IP Phones.

Troubleshooting DND Errors

Table 26-4 shows symptoms and actions for DND troubleshooting.

Table 26-4 DND Troubleshooting Symptoms and Actions 

Symptom
Actions

DND feature key does not display

Check the Cisco Unified Communications Manager version and ensure that it is 6.0 or above.

Verify the button template for this phone has the DND feature key.

Capture a sniffer trace and verify that the phone gets the correct button template.

Verify that the phone is running an 8.3(1) and above load.

DND softkey does not display

Check the Cisco Unified Communications Manager version and ensure that it is 6.0 or above.

Verify the softkey template for this phone has DND.

Capture a sniffer trace and verify that the phone gets the correct softkey template.

Verify that the phone is running an 8.3(1) and above load.

BLF speed dial does not show DND status

Check the Cisco Unified Communications Manager version and ensure that it is 6.0 or above.

Verify that the BLF DND is set to enabled in Enterprise parameters.

Capture a sniffer trace and verify that the phone gets the correct NotificationMessage.

Verify that the phone is running an 8.3(1) and above load.


Troubleshooting DND for SCCP Cisco Unified IP Phones

If DND does not operate as expected on an SCCP Cisco Unified IP Phone, the main thing to do is find out whether the settings maintained by the SCCP station code are the same as what the user thinks they are, as shown in the following examples.

Verify DND status by toggling DND

If you toggle DND status using a softkey or a line button, you can see the new status in the LmFeatureInd message that is sent to line control. (The new status implies the old status was the opposite.) You can then toggle back.

The LmFeatureInd SDL trace gives the following three fields:

feature: A value of 4 indicates DND.

featureState: A value of 0 indicates on; a value of 1 indicates off.

Verify all DND settings by resetting the phone

If you reset the phone, all of the DND settings will be printed in the detailed SDI traces, for example:

StationD: (xxxxxxx) DND settings from TSP: 
status=a, option=b, ringSetting=d

where

a equals 0 (DND off) or 1 (DND on)

b equals 1 (DND ringer-off option, 1 indicates ringer-off)

d equals 1 (disable ringer), 2 (flash only), or 5 (beep only)

Related Topics

Do Not Disturb

Introducing the Do Not Disturb Feature

Interactions and Restrictions

Installing and Activating the Do Not Disturb Feature

Configuring the Do Not Disturb Feature

How to Use the Do Not Disturb Feature

Troubleshooting the Do Not Disturb Feature