Cisco Unity

Configure Unity Connection Servers for Unified Personal Communicator Configuration Example

Document ID: 113546

Updated: May 21, 2012



This document describes how Cisco Unity Connection provides Cisco Unified Personal Communicator users with the ability to view, play, sort, and delete voice-mail messages from within the Cisco Unified Personal Communicator application.



Make sure that you meet these requirements before you attempt this configuration:

  • Install and configure a supported release of Cisco Unity Connection.

  • Integrate Cisco Unified Communications Manager and Cisco Unity Connection. Both servers must be installed and running in order to configure voice-mail ports.

Components Used

The information in this document is based on these software and hardware versions:

  • Cisco Unified Personal Communicator Release 8.x

  • Cisco Unified Presence 8.x

  • Cisco Unity Connection 8.x

  • Cisco Unified Communications Manager 8.x

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.


Refer to the Cisco Technical Tips Conventions for more information on document conventions.


Set up a new or existing class of service in Cisco?Unity?Connection Administration in order to enable Internet Mail Access Protocol (IMAP) client access to voice messages.

Complete these steps:

  1. Expand Class of Service in the section on the left-hand side, and click Class of Service.

  2. Select the display name of the applicable class of service in the Search Results table located in the Search Class of Service window.


  3. Under Features, check Allow Users to Use Unified Client to Access Voice Mail.

  4. Under Licensed Features, check Allow Users to Access Voice Mail Using an IMAP Client and/or Single Inbox and Allow IMAP Users to Access Message Bodies.


  5. Click Save.

Configure the user:

  • If the users are existing Cisco?Unity?Connection users, add them to the Cisco?Unified Communications?Manager database and to Cisco?Unified?Presence.

  • If the user is a new Cisco?Unified Personal Communicator user, add the user to Cisco?Unified Communications?Manager database, Cisco?Unity?Connection, and to Cisco?Unified?Presence.

Create a Connection user account on the Cisco?Unity?Connection server with a voice mailbox for each Cisco?Unified Personal Communicator user.

Note: The user ID in Cisco?Unity?Connection does not need to match the user ID in Cisco?Unified?Presence or in Cisco?Unified Personal Communicator. Cisco?Unified Personal Communicator has an independent voice-mail ID, which is set in the application Preference window. However, you might find it useful to have the same user IDs across your Cisco?Unified Communications system.

Complete these steps in order to enable secure messaging:

  1. Expand Class of Service in the section on the left-hand side, and click Class of Service.

  2. Select an option from the Require Secure Messaging drop-down list in order to enable secure messages.


Complete these steps in order to specify how to handle unidentified caller message security for your users:

  1. Expand Users in the section on the left-hand side, and click Users.

  2. Select the alias of a user.

  3. Click Edit?> Message Settings.


  4. Under Message Security, check Mark Secure.


If one does not already exist, specify a web application password in Cisco?Unity?Connection for the applicable user accounts.


This section provides information you can use to troubleshoot your configuration.

  1. Users must enter their voice mail credentials (that is, their username and password) in the Cisco Unified Personal Communicator application.

  2. If the server can be contacted and the user credentials are correct, but voice mail messages are not downloaded, complete these steps:

    1. Check the configuration of port 7993.

    2. Make sure that Cisco?Unity?Connection is listening on port 7993.

    3. Check the firewall configuration. Use Telnet from a remote computer to the computer running Cisco?Unified Personal Communicator, and make sure that you can connect to the firewall.

      Allow the Cisco?Unified Client Services Framework executable file (cucsf.exe) to establish IMAP network connections using TCP, TLS, and SSL at the appropriate server and port.

Related Information

Updated: May 21, 2012
Document ID: 113546