Cisco Jabber for iPhone 8.6 is an application obtained from the App
Store for use with iPhone, iPod Touch, and iPad. Jabber allows you to manage
your work calls using the Internet instead of your mobile service provider.
This document describes how to resolve the error that occurs when you try to
integrate Cisco Jabber for iPhone with LDAP on Cisco Unified Communications
There are no specific requirements for this document.
The information in this document is based on these components:
Cisco Unified Communications Manager 8.x
Microsoft Windows 2008 Server
Cisco Jabber for iPhone 8.6.1 on iPhone iOS version
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
You have connectivity between a Cisco Unified Communications Manager
and an Apple iPhone, but Cisco Jabber for iPhone Directory search does not
work. Further, the site has a Windows 2008 Server Active Directory Domain
Controller and is serving as an LDAP Server. However, when you try to connect,
it asks for user authentication in order to access the LDAP.
In this instance, Jabber-LDAP integration does not work, and you
receive the Credentials required or incorrect search
base error message.
There are two possibilities that can cause this error to occur:
Complete these steps in order to resolve this issue:
Check the search base, reenter the LDAP password in the configuration
window, and reset the device once in CUCM.
Configure these items as described here:
LDAP Username - An AD user account in UPN format.
For example, email@example.com.
LDAP Password - The password.
LDAP Server - FQDN of a DC running the Global
Catalog service, followed by ":port". For example,
If these steps did not resolve the issue, take a screenshot of both
the device configuration from Cisco Unified Communications Manager and the
Complete these steps in order to collect the problem report from Cisco
Jabber for iPhone:
In Cisco Jabber for iPhone, go to Settings >
Complete these steps:
Make sure Detailed Logging is enabled.
Reproduce the problem (that is, try to integrate Cisco Jabber for
iPhone with LDAP).
Go to Settings >
Troubleshooting > Problem Reporting >
email the problem.
Note: These steps are explained in
Jabber IM for iPhone not registering with CUCM 8.6.
Cisco Jabber for Mac 8.6.3 is unable to search the directory when using
This issue occurs because Cisco Jabber for Mac does
not support port number 3269 for secure LDAP configurations. However, Cisco
Jabber for iPhone does support port
You can verify it in the list of port numbers that appear under the
Port and Protocol List section of the Cisco Jabber for iPhone
Release 8.6.4 Administration Guide. However, Cisco Jabber for
Mac does not support port 3269 (Active Directory Global Catalog over
LDAPS). According to the Firewall requirements for Cisco Jabber for
Mac section of the Cisco Jabber for Mac Installation and Configuration
Guide, port number 636 is listed as the port used for LDAPS.
As a result, use port 636 (LDAPS) for secure LDAP configurations.
Note: This is documented in Cisco bug ID
(registered customers only)