Locale installers enable localization in Cisco Unified Communications
Manager (CUCM). Locales are essentially additions to the base CUCM product.
This document provides steps on how to install locales.
There are no specific requirements for this document.
The information in this document is based on Cisco Unified
Communications Manager 6.x and later.
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Refer to the Cisco Technical Tips
Conventions for more information on document conventions.
The Cisco Unified Communications Manager Locale Installer provides user
and network locales for CUCM, adding support for languages other than English.
Locales allow you to view translated text, receive country-specific phone
tones, and receive Tool for Auto-Registered Phone Support (TAPS) prompts in a
chosen language when working with supported interfaces. This application is
downloaded from the Cisco website as needed.
There are two types of locales for CUCM:
User Locale—Includes localized user interfaces for applications,
devices and services, and localized spoken prompts. CUCM User Locales also
include the Network Locale for the same country. A User Locale comprises of
localized graphical user interface, telephone user interface and annunciators
(audio prompts) that can be heard via telephone. User Locales are produced
individually and are specific to a language and country
(Combined) Network Locale—Includes localized telephone and gateway
tones. Network Locale and Combined Network Locale are synonymous. Combined
Network Locales include network locales for all countries that are supported. A
Network Locale covers the specific localization needs of a country. These
include telephone dial and ringing tones, and those that are required by a
gateway to generate local tones on the network (whether it is for IP networks
or Time Division Multiplexing networks on the Public Switched Telephone
Network), and network annunciators that are played via gateway. Network Locales
are generally produced as a single package intended to cover all supported
Locale can be installed either from the network drive or from a CD/DVD
Install locale from network drive:
After you download from Cisco.com, put the locale installer
(*.cop.sgn) file on an FTP or SFTP server that you can
Login to Cisco Unified Communications Operating System
Navigate to Software Upgrades >
Install/Upgrade. The Software Installation/Upgrade window
Choose Remote Filesystem from the Source
Enter the path to the directory that contains the local installer
file on the remote system in the Directory field.
Note: If the upgrade file is located on a Linux or Unix server, you
must enter a forward slash at the beginning of the directory path. For example,
if the upgrade file is in the "patches" directory, you must enter "/patches".
If the upgrade file is located on a Windows server, check for the correct
In the Server field, enter the server name or IP
In the User Name field, enter your user name on the remote
In the User Password field, enter your password on the remote
Select the SFTP protocol from the Transfer Protocol
In order to continue the upgrade process, click
Choose the upgrade version that you want to install and click
In the next window, monitor the progress of the
When the download completes, verify the checksum value against the
checksum (if available) or the file you that downloaded that is shown on
Restart the CUCM server after any new locale
In order to install locale from CD/DVD:
Burn the locale installer file to a CD/DVD.
Follow the steps from Install locale from network
drive, except choose CD/DVD from the Source list.
You can verify the configuration by navigating to Show >
Software on the Cisco Unified Communications Operating System
Note: Because the primary language spoken in Belgium is Dutch, you can
download the Dutch (Netherlands) locale file, for example, cm-locale-nl_NL-
18.104.22.1680-1.cop.sgn (Cisco Unified Communications Locale Installer
22.214.171.12400-1 Dutch (Netherlands)). Secondary languages commonly spoken in
Belgium are French and German.
An error message is received when you use German as
the primary language in the web browser and if you change the timer settings
under User Options > Mobility Settings > Alternate
Numbers. Also, you cannot save the settings.
This is the error message that is received:
Note: This occurs if the page is displayed in German. If the browser is set
to display the page in English, everything works fine. Four other languages are
affected: Serbian, Italian, Hebrew and Catalan.
The issue occurs because Internet Explorer 9.x is set to German
localization. The user cannot change their mobile destination via the CCM user
webpage. It does work when the IE language is changed to English. In order to
resolve this, change your browser locale to English.
Note: This is documented in Cisco bug ID
(registered customers only)