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Field Notice: FN - 63601 - Certain LSI 9266 MegaRAID Controllers Have Unreliable Reset Behavior When CacheVault Kit is Attached - Hardware Replacement Required

Field Notice: FN - 63601 - Certain LSI 9266 MegaRAID Controllers Have Unreliable Reset Behavior When CacheVault Kit is Attached - Hardware Replacement Required

April 1, 2013


NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Date Comment
1.0
01-APR-2013
Initial Public Release

Products Affected

Products Affected
UCS-RAID-9265CV
UCS-RAID-9265CV=
UCS-RAID-9266=
UCS-RAID-9266CV
UCS-RAID-9266CV=

Problem Description

Certain LSI 9265 and 9266 MegaRAID controllers shipped by Cisco between August 31, 2012 and September 12, 2012 do not power back up if power is restored immediately after power off of the server.

Background

Certain MegaRAID cards were manufactured with the use of an unqualified version of a voltage regulator component with different threshold values than the design specification. Units with the incorrect regulator do not power up properly if an attached CacheVault kit is in a semi-discharged state. The issue does not affect units without an attached CacheVault kit, and affected units are identifiable via serial number.

Problem Symptoms

Typical behavior of affected units is the MegaRAID controller is not recognized if powered on 15 to 120 seconds after power off. The exact time window for unreliable power on can vary, dependent upon on operating conditions. No symptom is observed if there is not an attached CacheVault kit.

Workaround/Solution

If the server must be powered down for some reason, keep the power turned off for three (3) minutes or more, and then restore the power. This allows the CacheVault to fully discharge before system power up.

For a long term solution, Cisco recommends replacement of the affected LSI 9266 MegaRAID controller. Affected units can be identified using the FN 63601 Serial Number Validation Tool. Replacement unit(s) can be ordered with the form below. Serial number(s) of the old unit(s) are required for the order to be processed.

How To Identify Hardware Levels

  1. Log in to Cisco Integrated Management Controller (CIMC) and choose the Storage Adapters tab to determine the serial number(s) of any installed LSI MegaRAID 9265 and 9266 controllers. The Product Name will be LSI MegaRAID SAS 9265CV-8i or LSI MegaRAID SAS 9266-81, and the serial number is displayed as in the examples below. The Cisco Product ID is printed on a label affixed to the board. Note the serial number and ensure the Product ID of the LSI RAID controller is UCS-RAID-9266CV or UCS-RAID-9265CV. If you do not have one of the noted Product IDs then your hardware is not affected.

    Examples:


  2. Use the FN 63601 Serial Number Validation Tool to determine if your hardware is affected.

Upgrade Program

UCS-RAID-9265CV=,UCS-RAID-9266=,UCS-RAID-9266CV=
You will receive an email within a couple of days with an Order Number.If you need status of your Order, follow these directions:

If you were given a Sales Order Number for the shipment of your replacement parts, please refer to the SO Status Tool (Please note: you must have a CCO User ID and Password to access this site): http://tools.cisco.com/qtc/status/tool/action/LoadOrderQueryScreen

If you were given an RMA Number for the shipment of your replacement parts, please refer to the RMA Status Tool (Please note: you must have a CCO User ID and Password to access this site): http://tools.cisco.com/serviceordertools/svostatus/query.do

If you have not received an email with an Order Number after 3 business days, please send an email with your Request Number, Customer Name and PID in the subject line to:
umpire-escalations@cisco.com

Note: Fields marked with an asterisk (*) are required fields.

Requestor Information
*Name
*E-mail Address
TAC SR Number
Customer Shipping Information
*Company
*Address
Address_line2
*City
*State/Province
*ZIP/Postal Code
*Country
Product
Product *Quantity *Serial# 2
UCS-RAID-9265CV=
UCS-RAID-9266=
UCS-RAID-9266CV=
Customer Contact Information
*First Name
*Last Name
*Phone 1 Ext.
Fax 1 Ext.
*E-Mail
Please use the following format: user@domain.com
*Upgrade Order Reference Number
Please provide a number that you can use when inquiring about order status
Notes
1 For phone and fax, include 011 and the country code outside North America.

2 The serial number input field for each Product ID can hold up to 4,000 characters, including commas and white space. For longer lists of serial numbers, please submit additional requests.

3 For customers in Japan only *** please enter the building and the floor in the address field. Also, enter the contact person's name, the telephone number and the e-mail address in the appropriate fields.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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