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Cisco UCS C-Series Rack Servers

Field Notice: FN - 63348 - R2XX-LBBU2= Missing Battery Cable

Field Notice: FN - 63348 - R2XX-LBBU2= Missing Battery Cable

November 2, 2010


NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Date Comment
1.0
02-Nov-2010
Initial Public Release

Products Affected

Products Affected
R2XX-LBBU2= 

Problem Description

Some spare battery backup kits were sent without a cable between March and July, 2010. Non-spare units are not affected.

Background

The spare battery backup kit should include a cable, but it was not packed in some kits that were shipped. The cable is required when using this part for a newly installed RAID controller. The cable is not required when using this part to replace an existing battery backup. Units affected by this issue were shipped between March and July 2010.

Problem Symptoms

Affected units have no cable in the box with the battery.

Workaround/Solution

If a battery cable is required for the specific use of the battery backup kit, an RMA should be opened with Cisco to replace the kit.

The cable is required when using this part for a newly installed RAID controller.

The cable is not required when using this part to replace an existing battery backup.

How To Identify Hardware Levels

Affected units can be identified without opening the box by checking the serial number using the validation tool at the following URL:
FN63348 Serial Number Validation

Affected units may also be identified by opening the box and inspecting the contents to see if the cable is missing.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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