Quality standards

What is certified remanufactured equipment?

Certified remanufactured equipment is pre-owned product that has had critical software and hardware upgrades made and has been thoroughly tested and retested to meet stringent manufacturers’ specifications. Certified remanufactured equipment meets the same quality standards that you would expect from a new product.

Cisco Refresh

Why buy Cisco Refresh?


Our customers and partners can purchase with peace of mind knowing that they are buying genuine Cisco certified remanufactured equipment. Only equipment passing Cisco’s rigorous remanufacturing process can be called Cisco Refresh and carry the same warranty and support options as equivalent new equipment.

Cisco Refresh helps you:

Extend your budget

Competitive pricing allows you to acquire more equipment or use your savings for additional solutions.

Support sustainability goals

Lessen your environmental footprint by reducing resources required and waste.

Get speedy delivery

Thousands or products, across Cisco technologies, are in stock and ready to ship.

Purchase with confidence

When you buy certified Cisco remanufactured equipment, you’re eligible for the same warranty and support options you’d get with new products.

Remanufacturing process

Trusted supply

All equipment comes from Cisco supply sources and is screened to ensure that it is not counterfeit and can be remanufactured. Every piece of equipment has a verified and tracked product service history.

Unrivaled industry experience

Since 2001, Cisco has remanufactured millions of units in seven world-class facilities. Over 66,000 customers in more than 130 countries worldwide have deployed Cisco Refresh products.

Rigorous remanufacturing process

Cisco Refresh equipment is remanufactured with genuine Cisco parts in a controlled manufacturing environment, using environmentally responsible processes and materials. Equipment is cleaned and reconditioned in an electrostatic discharge (ESD) controlled environment.

Comprehensive testing and regulatory certifications

A comprehensive set of diagnostic, functional, and network traffic system tests are performed. Burn-in and/or thermal cycling tests are performed to help ensure quality. All certified equipment receives regulatory and safety certifications for FCC, UL, CSA, CE.

Cisco certified

Quality assurance inspections are performed to confirm compliance with Cisco Acceptance Quality Level Standards. Random, out-of-box audits are performed periodically to confirm that quality standards are met.

Fully licensed and up-to-date

Cisco Refresh products come with a valid Cisco IOS software license. Critical firmware and hardware upgrades are applied, helping to ensure maximum in-network performance.

ISO 9001/14001 certified processes

Inspection

Each unit is subjected to a thorough screening and physical inspection at every step of the process.

Upgrades

The serial number of each unit is checked against the Cisco database to determine if critical Engineering Change Orders (ECOs) apply. Critical software and hardware upgrades are performed in compliance with ECOs.

Restoration of default configuration

Any previous configuration and customer data is removed, and the unit is returned to its default settings. Previous owner information recorded on Cisco databases is also erased.

Testing

To help ensure quality, a comprehensive set of diagnostic, functional, network traffic, and system tests are performed. Burn-in and/or thermal cycling tests are performed, as applicable.

Repair

Units failing any inspection and testing are repaired to Cisco factory specifications, with the faulty components and boards replaced as applicable. The units are then subjected again to functional status, and network traffic system, burn-in, and thermal cycling tests are performed as applicable.

Software

A licensed copy of Cisco IOS software is installed to help ensure maximum performance and network compatibility.

Cleaning

Each unit is cleaned and detailed. Old labels are removed and new labels are applied. New fasteners and panels are installed as appropriate. Casings are cleaned, touched up, or repainted as applicable. 

Packaging

Units are carefully wrapped, placed in a new protective shipping box, and sealed in preparation for delivery.

Product overview

CCW Acronym-RF
SupportCisco Refresh products carry the same Cisco Smart Net support options as the equivalent new product. To learn more, visit Cisco's Smart Net Service page.
WarrantyCisco Refresh products carry the exact same warranty terms as their new product counterparts and are covered for a minimum of 90 days. Some products have longer coverage periods. To learn more, visit Cisco's Product Warranty page.
PricingSignificant savings off Cisco equivalent new Global Price List (GPL).
HardwareProduct has engineering changes incorporated to correct any known deficiencies such as: • Compliance, safety, or fire hazard • Operational or design defects that can cause adverse customer impact • Lack of conformity to product's technical specifications
SoftwareValid licensing from Cisco. To learn more, visit Cisco's End User License Agreement page.
AppearanceMay have very minor cosmetic defects on visible surfaces and/or minimal imperfections on base and back.
PackagingPackaged to the same quality standards as new products, using foam-protected packaging and anti-static wrapping.
Shipping / Lead TimesOur product lead times are 3 or 7 days.

Disclaimer: Cisco Refresh (Cisco Certified Remanufactured Equipment) is available in more than 100 countries. Please contact the Cisco Refresh team directly for complete details.