TechAdopt: Empowering Partners to Drive Customer Adoption
TechAdopt has expanded in exciting new ways to provide partners with even more opportunities for training, engagement, and growth. This initiative now includes digital, on-demand learning experiences on Black Belt Academy!
It remains focused on providing partners in Solution Engineer (Pre- and Post-Sales) and Customer Success Manager roles with the knowledge, skills, and best practices to drive customer adoption and achieve business outcomes - but now also through role-based learning maps.
Upcoming sessions
| Title | Description | Regional sessions |
CX Use Case Evolution
(1.5 hrs) |
Join us to learn about the latest CX Use Case additions to the Cisco Partner Incentive - Adopt Rebate and how to maximize earnings by driving adoption across customer engagements. Learn about the possible use case outcomes through a live demo, and how to track your customer's progress with a walk-through of the LCA-CS platform. | AMER: March 25, 2026, APJC: March 26, 2026, EMEA: March 26, 2026, |
Cloud Monitoring for Catalyst: Overview and Updates
(1.5 hrs) |
Join us for a technical webinar designed for partner engineers and technical teams to discover the latest Catalyst updates, key changes for device management, and how you can drive greater customer value with advanced features and cloud management capabilities. We’ll dive into new measurement criteria, showcase feature highlights, and provide a live demo for practical insights. | AMER: April 8, 2026,
APJC: April 9, 2026,
EMEA: April 9, 2026, |
Evolving Security with Cisco Secure Firewall
(1.5 hrs) |
Experience the latest innovations in Cisco Secure Firewall 7.6 engineered to deliver expanded threat and application detection and deeper encrypted traffic inspection. Explore new features, understand their impact on customer environments, learn best practices for planning and executing upgrades, and see Secure Firewall in action during a live demonstration. | AMER: April 15, 2026,
APJC: April 16, 2026,
EMEA: April 16, 2026, |
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TechAdopt learning maps on Black Belt Academy
Cloud and AI Use Case TechAdopt Learning Map
This comprehensive learning journey empowers technical engineers (Solution Engineers/ Pre- and Post-Sales Engineers) and Customer Success Managers with the knowledge and practical skills to drive customer adoption of Cisco Cloud and AI solutions.
Cisco Security CX Use Case TechAdopt Learning Map
This comprehensive journey provides an overview of Cisco Security solution domains and dives into each use case’s capabilities and the value they deliver, complemented by live demonstration of each use case, giving partners practical guidance on adoption steps that help meet customers business outcomes and realize solution value.
What’s in it for you:
- A comprehensive overview of solution domains
- Clear understanding of key use cases and their value
- Live demonstrations to strengthen technical and customer-facing conversations