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Business outcomes

Deliver better experiences

Work smarter and more effectively by making it easier for workers to schedule, join, share, and record meetings. Help enable continuous collaboration, including with external participants. Promote greater engagement with lifelike video.

Anytime, anywhere, any device

Meet the needs of the agile workforce, joining and seamlessly contributing from a variety of room, desktop, and mobile endpoints.

Boost mobility and productivity

Make better decisions, faster. Use familiar tools to continue the conversation before, during, and after meetings.

How CX can help

Engage everyone

Simple, consistent, high-quality user experience across all devices. Reduce labor-intensive support.

How

  • Integrate on-premise, hybrid, and cloud calling into a seamless experience.

  • Deliver a simple, unified experience with Flex licensing.

  • Enhance access and security with Cisco Secure Access by Duo.

  • Enable multi-factor authentication and device verification.

  • Integrate with your existing workloads to drive productivity.

 

Capabilities delivered

  • Dedicated support experience for users and admins to triage where issues reside, help with technical and nontechnical questions, and solve complex issues in multiproduct ecosystems

  • Optimized solution lifecycle with consultations that help you overcome challenges and advance your collaboration strategy

  • Highly personalized experience curated by a highly skilled Cisco technical expert who functions as an extension of your IT team

 

Value

  • Deliver an outstanding collaboration experience with friendly, expert technical and nontechnical help whenever users need it.

  • Accelerate time-to-value with Cisco helping you continually identify and overcome barriers to business objectives.

  • Capitalize on cloud agility by letting Cisco worry about new changes, features, and software releases, so your team doesn’t have to.

 

Enable team collaboration

Enable cognitive collaboration. Refresh, expand, and standardize on experience.

How

  • Streamline workflows by introducing Team Collaboration to the enterprise and ecosystem.

  • Add new video devices for more collaborative meetings and smart workspaces.

  • Deploy Cloudlock and integrate with corporate compliance systems.

 

Capabilities delivered

  • Dedicated support experience for users and admins to triage issues, help with questions, and solve complex issues in multiproduct ecosystems

  • Personalized, expert guidance from Cisco business consultants who understand your solution and environment

  • Reduced business risk with proactive monitoring and troubleshooting, dedicated incident and escalation management teams, and restoration time objectives

  • Expert help to define and implement a scalable on-prem, hybrid, or cloud infrastructure

  • Option to host and manage the environment with Collaboration as a Service

 

Value

  • Increase top-line revenue by transforming business workflow so decision-making is quicker and escalations are resolved faster.

  • Increase user productivity by tapping the collective intelligence of the enterprise.

  • Use state-of-the-art workplace experience to recruit and retain talent.

  • Quickly address skill and process gaps with expert consultants helping you overcome barriers.

  • Innovate with confidence with Cisco experts working side by side with your team on your collaboration initiatives.

  • Maximize the value of your Cisco investment by continually ensuring that your IT team and users have the support they need as your solution evolves.

  • Reduce risk by enhancing the security of corporate IP and maintaining compliance policy for intra-enterprise and business-to-business team collaboration.

Transform the workplace

Meet and exceed expectations by using AI and machine learning to integrate users, their teams, and corporate knowledge.

How

  • Extend AI and machine learning in meetings and the workspace.

  • Transform the meeting and huddle room experience.

 

Capabilities delivered

  • Professional services to customize Cisco software and/or integrate it to third-party platforms

  • Option to host and manage the environment with Collaboration as a Service

  • Personalized assistance achieving your goals with ongoing expert consultations to help you overcome challenges and continually advance your collaboration strategy

 

Value

  • Improve your ROI by continually identifying and overcoming barriers to your success.

  • Deliver an outstanding collaboration experience with friendly, expert technical and nontechnical help.

  • Understand resource efficiency, adherence, and room activity by aligning WPR/CRE, IT, and HR.

  • Evaluate under-utilization of workplace resources for repurposing.

 

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