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CX offers for Mobile
Agent on UCCE

Enable customer care agents and supervisors to work from home.

What are CX offers for Mobile Agent on Unified
Contact Center Enterprise (UCCE)?

Your contact center delivers an essential service for your organization. We can help you quickly transition a “brick and mortar” operation to one that is more flexible and allows agents to work from home using their device of choice.

Benefits

Rapidly transition from an on-premises solution

Cisco experts are here to help you design and implement a new Mobile Agent solution with proven processes, proprietary methodologies and years of experience

Enable employees to work from any device

Empower staff to work from their preferred end-point by correctly configuring infrastructure and devices

Deliver quality customer care

A roll-out plan gives you flexibility to add agents as you need them

Service highlights

Best practice reference material

Manage the transition on your own with free access to resources.

View features guide

Read white paper

Review of current set-up

Cisco experts do it for you by reviewing current design and feature requirements, then configuring infrastructure and devices.

Testing and go-live support

With Cisco on hand for the initial deployment, you have extra assurance the transition will go smoothly.

Ask the Experts webinars

Business resilience during unprecedented times

Cisco CX is here to help our customers and partners during this challenging time. Join us at an upcoming Ask the Experts webinar to see how we can support you.

View all webinars