Cisco Unified Customer Voice Portal 12.0(1)

Schede tecniche

• Cisco Unified Customer Voice Portal 12.5 Data Sheet 10-Mar-2020
• Cisco Unified Customer Voice Portal 12.0 Data Sheet 13-Dec-2019
• Cisco Unified Customer Voice Portal 11.6 Data Sheet 04-Mar-2019
• Cisco Unified Customer Voice Portal 11.5 Data Sheet 09-Aug-2016

Avvisi di fine del ciclo di vita e di fine vendita

Più recenti

• End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center 31-Jan-2022
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0 25-Jan-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers 30-Jul-2019
• End-of-Sale and End-of-Life Announcement for the Cisco IOS VoiceXML Gateway feature License 02-Jul-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Customer Voice Portal 3.1 11-Jan-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.0 31-May-2016
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 8.0 20-Jan-2015
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 9.0(1) 21-Jul-2014
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 8.5 03-Jan-2014
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal Version 7.0 19-Nov-2010
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 4.1 09-Feb-2010

Domande frequenti

• Come limitare o eliminare i registri del server di chiamata e del server VXML CVP 24-Oct-2019

Notifiche sul campo

• Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended 01-Feb-2023
• Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided 29-Mar-2022
• Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended 21-Feb-2019
• Field Notice: FN - 63908 - Functionally Unresponsive Virtual Machine That Runs Contact Center Application - Software Upgrade Recommended 24-Jan-2019
• Field Notice: FN - 63895 - Russian Time Zone Changes October 2014 - For Cisco Unified Contact Center Enterprise Products - Workaround Provided 22-Dec-2014
• Field Notice: FN - 62435 - Cisco Customer Voice Portal (CVP) - CVP Voice Browser may Encounter a Memory Exception Resulting in Out of Service Condition - Patch Required 23-May-2006

Consigli, risposte e avvisi sulla sicurezza

• Cisco Unified Customer Voice Portal Cross-Site Scripting Vulnerability 21-Jul-2021
• Cisco Unified Customer Voice Portal Insecure Direct Object Reference Vulnerability 03-May-2020
• Cisco Unified Customer Voice Portal Interactive Voice Response Connection Denial of Service Vulnerability 21-Feb-2018
• Cisco Unified Customer Voice Portal Denial of Service Vulnerability 17-Jan-2018
• Cisco Unified Customer Voice Portal Operations Console Privilege Escalation Vulnerability 20-Sep-2017
• Cisco Unified Customer Voice Portal Cross-Site Request Forgery Vulnerability 08-Oct-2015
• Cisco Unified Customer Voice Portal Cross-Site Scripting Vulnerability 02-Oct-2015
• XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page 10-Jul-2015
• Multiple Vulnerabilities in Cisco Unified Customer Voice Portal Software 08-Aug-2014
• Cisco Voice Portal Privilege Escalation Vulnerability 31-May-2014
• Voice Product Vulnerabilities on IBM Servers 10-Dec-2011
• Vulnerabilities in H.323 Message Processing 10-Dec-2011

Roadmap della documentazione

Cisco Unified Customer Voice Portal 12.0(1)

• Cisco Unified Customer Voice Portal Documentation Guide Release 12.0(1) 11-Jan-2019

Informazioni sulle licenze

• Open Source Used In Cisco Unified Customer Voice Portal 12.0(1) 11-Jan-2019 (PDF - 3 MB)
• Open Source Used In Cisco Unified Customer Voice Portal 11.6(1) 13-Aug-2017 (PDF - 4 MB)
• Open Source Used In Cisco Unified Customer Voice Portal 11.5(1) 31-Aug-2016 (PDF - 4 MB)
• Open Source Used In Cisco Unified Customer Voice Portal 11.0(1) 07-Sep-2015 (PDF - 4 MB)
• Open Source Used In Cisco Unified Customer Voice Portal 10.5(1) 18-Jun-2020 (PDF - 3 MB)
• Open Source Used in Cisco Unified Customer Voice Portal 10.0(1) 22-Dec-2013 (PDF - 3 MB)

Guide all'installazione e all'aggiornamento

Cisco Unified Customer Voice Portal 12.0(1)

• Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 03-May-2019

Esempi di configurazione e note tecniche

• Come raccogliere i dump di dump di dump heap e di thread dal server VXML CVP 27-Nov-2018
• Configura Say it Smart con Cisco CVP 21-Jul-2020
• Configura certificato CA firmato sul server CVP per Accesso Web HTTPS 14-Feb-2017
• Configurare la pianificazione della rimozione del database nel server di report CVP quando il server OAMP non è disponibile. 12-Feb-2016
• Configurazione della comunicazione JMX (Secure Java Management Extensions) su CVP 12.0 23-Jul-2020
• Configurazione di CVP Customer Virtual Assistant (CVA) 18-Dec-2023
• Configurazione di CVP e IPIVR in una configurazione con due VRU indipendenti 29-May-2018
• Configurazione di Google Dialogflow ES per migliorare il riconoscimento vocale per l'implementazione di CCE VA 25-Mar-2022
• Crea un alias per il nome dell'istanza del database del server di report CVP 05-Dec-2017
• IOS Voice XML Gateway to CVP Call Flow con MRCPv2 ASR / TTS 19-Sep-2007
• IOS Voice XML Gateway to CVP Call Flow con MRCPv1 ASR / TTS 27-Jun-2007
• Installazione e configurazione con la funzionalità Trunk Utilization con Customer Voice Portal (CVP) 19-Oct-2017

Guide alla configurazione

Cisco Unified Customer Voice Portal 12.0(1)

• Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 25-Nov-2018
• Administration Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 25-Nov-2018
• Configuration Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 01-Jan-2019

Guide alle funzioni

Cisco Unified Customer Voice Portal 12.0(1)

• Feature Guide-Writing Scripts for Cisco Unified Customer Voice Portal, Release 12.0(1) 25-Nov-2018

Guide alla programmazione

Cisco Unified Customer Voice Portal 12.0(1)

• Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.0(1) 11-Jan-2019
• Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 12.0(1) 11-Jan-2019

Guide per l'utente finale

Cisco Unified Customer Voice Portal 12.0(1)

• Operations Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 26-Aug-2020
• Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 11-Jan-2019
• Say It Smart Specifications for Cisco Unified Customer Voice Portal, Release 12.0(1) 11-Jan-2019
• User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.0(1) 17-Dec-2018

Guide di manutenzione e funzionamento

Cisco Unified Customer Voice Portal 12.0(1)

• Operations Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 11-Jan-2019

Support FAQ

• Come visualizzare le statistiche POD dell'account del servizio di contesto su OAMP 03-Jul-2018

Note tecniche per la risoluzione dei problemi

Più recenti

• Risoluzione dei problemi di registrazione delle licenze CVP Smart 01-Feb-2024
• Risoluzione dei problemi relativi al server CVP non raggiungibile a causa della modifica dell'indirizzo IP 22-Apr-2022
• Risoluzione dei problemi di memoria del server VXML CVP con Jconsole 11-Mar-2022
• Automazione dei comandi dei certificati CVP 20-Oct-2021
• Risoluzione dei problemi relativi all'errore CVP OAMP Page 404 30-Sep-2021
• Risoluzione dei problemi relativi a VB PlayMedia Skip e buffer DTMF 02-Feb-2021
• Risoluzione dei problemi relativi al timer di aggiornamento sessione con Cisco Customer Voice Portal 22-Jul-2020
• Risoluzione dei problemi di sovrapposizione delle chiamate Finesse con la tabella di destinazione non raggiungibile CVP 21-Jul-2020
• Risoluzione dei problemi di CVP 12.5 quando la configurazione di NOAMP VB segnala un errore interno del server 01-Jun-2020
• Risoluzione dei problemi di CVP Customer Virtual Assistant (CVA) 29-May-2020
• Risoluzione dei problemi relativi alle regole di destinazione degli agenti in Cisco UCCE 22-Oct-2019
• Configura stato agente e coda di chiamata dopo CVP RNA 19-Jul-2019
• Risoluzione dei problemi relativi a CVP Reporting Full Rootdbs 11-Oct-2018
• Informazioni sulla cache HTTP VXML/CVP per i file multimediali 14-Sep-2018
• Impossibile aggiungere CVP CallServer nel server CVP OAMP 12-Sep-2018