Cisco Unified Contact Center Enterprise 12.0(1)
Descripción general del producto
| Serie | Cisco Unified Contact Center Enterprise |
|---|---|
| Descripción general | Descripción general del producto |
| Estado | Disponible Pedido de la serie |
|---|---|
| Fecha de lanzamiento | 11-JAN-2019 |
Comentarios-
Primeros resultados de la búsqueda
Saved Content
-
You can now save documents for easier access and future use. Saved documents for this product will be listed here, or visit the My Saved Content page to view and manage all saved content from across Cisco.com.
Inicie sesión para ver su contenido guardado.
Sistemas de información clave
Los clientes también vieron
Vistos recientemente
Avisos de seguridad más recientes
- 29-Mar-2022
- 17-Aug-2021
- 04-Jun-2021
- 22-Jan-2021
- 03-May-2020
- 16-Apr-2020
- 10-Feb-2020
- 04-Feb-2020
- 04-Feb-2020
- 21-Feb-2019
Categorías de documentos
-
Fichas técnicas e información del producto
Fichas técnicas
-
- Cisco Contact Center Enterprise 12.6 Data Sheet
- Cisco Contact Center Enterprise 12.0 Product Line Data Sheet
- Cisco Contact Center Enterprise 11.6 Product Line Data sheet
- Cisco Unified Contact Center Enterprise 11.0 Data Sheet
- Cisco Unified Intelligence Center 10.0 Data Sheet
- Cisco Unified Contact Center Enterprise 10.0 Data Sheet
- Cisco Unified Contact Center Enterprise 9.0 Data Sheet
- Cisco Unified Contact Center Management Portal Data Sheet
- Cisco Collaboration Flex Plan Contact Center Data Sheet
Notificaciones de fin de vida útil y fin de venta
Más reciente
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center
- Annonce d’arrêt de commercialisation et de fin de vie de Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Enterprise Agreement for Contact Center Version 12.0
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco Enterprise Agreement for Contact Center Version 12.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.5
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
- End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
- End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco Contact Center a la carte Migration and Upgrade offers
Ver toda la documentación de este tipo
Avisos de seguridad
Field Notices
Más reciente
- Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided
- Field Notice: FN - 70542 - Unified Contact Center Enterprise - Tomcat Upgrade to Resolve CVE-2020-1938 Breaks Cceadmin and Websetup Page - Software Upgrade Recommended
- Field Notice: FN - 63454 - Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch - Software Upgrade Recommended
- Field Notice: FN - 70548 - Unified Contact Center Enterprise (UCCE) / Enterprise Chat and Email (ECE) - Microsoft Secure LDAP Mandatory for Active Directory Connections - Workaround Provided
- Field Notice: FN - 70510 - Chrome Version 80 Update for SameSite Cookie Causes ECE Gadget and Dock Chat to Malfunction - Software Upgrade Recommended
- Field Notice: FN - 70396 - Java Applet Certificate Expiry - Cisco Enterprise Chat and Email (ECE) - Software Upgrade Recommended
- Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
- Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended
- Field Notice: FN - 70297 - Multiple Processes Can Crash or Fail to Start Due to Recent Microsoft Updates - Software Upgrade Recommended
- Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended
- Field Notice: FN - 70037 - Enterprise Chat & Email (ECE) 11.5(1) Installer Intermittently Fails with Error Message - Software Upgrade Recommended
- Field Notice: FN - 64033 - Unified Contact Center Enterprise - Microsoft Security Patches Cause Script Editor to Crash - Workaround Provided
- Field Notice: FN - 64280 - Applications That Access the UCCE Database Need to Be Revised to Add Support for TLS 1.2
- Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices
- Field Notice: FN - 64075 - CTI Server Agent Real Time Statistics Missing on Supervisor Desktop, Inconsistent Agent_Team OpenRequests from Client
Advertencias de seguridad, respuestas y notificaciones
- Cisco Unified Contact Center Enterprise Denial of Service Vulnerability
- Cisco Finesse for Cisco Unified Contact Center Enterprise Information Disclosure Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: November 2016
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016
- Cisco Unified Contact Center Enterprise Web-Based Management Interface Cross-Site Scripting Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016
- Multiple Vulnerabilities in OpenSSL (January 2016) Affecting Cisco Products
- Multiple Vulnerabilities in OpenSSL (December 2015) Affecting Cisco Products
- OpenSSL RSA Temporary Key Cryptographic Downgrade Vulnerability
- Transport Layer Security Renegotiation Remote Man-in-the-Middle Attack Vulnerability
- OpenSSL Alternative Chains Certificate Forgery Vulnerability (July 2015) Affecting Cisco Products
- XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page
- Multiple Vulnerabilities in OpenSSL (June 2015) Affecting Cisco Products
- Multiple Vulnerabilities in OpenSSL (January 2015) Affecting Cisco Products
- Multiple Vulnerabilities in ntpd Affecting Cisco Products
- Cisco Unified Communications Web-based Management Vulnerability
- Vulnerabilities in Cisco Unified Contact Center Express
- GNU Bash Environment Variable Command Injection Vulnerability
- Apache Struts 2 Command Execution Vulnerability in Multiple Cisco Products
Versión y compatibilidad
Información sobre Compatibilidad
-
- Contact Center Enterprise Solution Compatibility Matrix, Release 12.0(x)
Cisco Unified Contact Center Enterprise 12.0(1)
Release Notes
- Release Notes for Cisco Unified Contact Center Enterprise Solution, Release 12.0(1)
Cisco Unified Contact Center Enterprise 12.0(1)
Referencia
Roadmaps de Documentación
-
- Cisco Unified Contact Center Enterprise Documentation Guide, Release 12.0(1)
Cisco Unified Contact Center Enterprise 12.0(1)
Información
- Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 12.0(1) (PDF - 1 MB)
- Open Source Used In Cisco Unified Contact Center Enterprise Solutions 12.0(1) (PDF - 26 MB)
Cisco Unified Contact Center Enterprise 12.0(1)
Referencias Técnicas
- CTI Server Message Reference Guide (Protocol Version 22) for Cisco Unified Contact Center Enterprise, Release 12.0(1)
- Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.0
- Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
Cisco Unified Contact Center Enterprise 12.0(1)
- CTI OS Bandwidth Calculator
- Cisco ICM Software ACD Supplement for Aastra Pointspan Agent Routing Integration (PDF - 886 KB)
- Cisco Unified ICM ACD Supplement for Alcatel 4400 (PDF - 597 KB)
- Cisco Unified ICM ACD Supplement for Aspect Contact Server (PDF - 1 MB)
- Cisco Unified ICM ACD Supplement for Avaya Agent Routing Integration (PDF - 581 KB)
- Cisco Unified ICM ACD Supplement for Avaya Aura Contact Center (PDF - 1 MB)
- Cisco Unified ICM ACD Supplement for Avaya Communications Manager (ACM) (PDF - 2 MB)
- Cisco Unified ICM ACD Supplement for NEC NEAX 2400/7400 (OAI/Infolink Interface) (PDF - 3 MB)
- Cisco Unified ICM ACD Supplement for Nortel DMS-100/SL-100 (PDF - 681 KB)
- Cisco Unified ICM ACD Supplement for Nortel Symposium (PDF - 747 KB)
- Cisco Unified ICM ACD Supplement for Rockwell Spectrum (PDF - 1 MB)
- Cisco Unified ICM Supplement for VRU Peripheral Gateway (PDF - 434 KB)
- HDS/WebView Bandwidth Calculator
- Template Design Guide Using InfoMaker (PDF - 2 MB)
Diseño
Guías de Diseño
-
- Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 12.0(1)
Cisco Unified Contact Center Enterprise 12.0(1)
Instalación y Actualización
Guías de Instalación y Actualización
-
- CTI OS System Manager Guide for Cisco Unified ICM, Release 12.0(1)
- Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.0(1)
- Pre-installation Planning Guide for Cisco Unified Intelligent Contact Management, Release 12.0(1)
- Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
- Windows Server and SQL Server Upgrade for Unified CCE (PDF - 1 MB)
Cisco Unified Contact Center Enterprise 12.0(1)
Notas Técnicas de Instalación y Actualización
- CCE 12.0: Información sobre Parche Obligatorio y Re-Giro de Antiguos ES
Cisco Unified Contact Center Enterprise 12.0(1)
- Cisco unificó al administrador de la interacción de la red y del email: Incapaz de instalar o de configurar los componentes secundarios de la red/de la aplicación y del archivo
- Reinstalación del servicio SNMP
Configuración
Notas Técnicas y Ejemplos de Configuración
-
- Configuración de la autorización local de UCCE 12.0(X)
Cisco Unified Contact Center Enterprise 12.0(1)
- Acceso de la configuración HTTPS para la herramienta de diagnóstico del pórtico del marco UCCE con el certificado firmado del Certificate Authority (CA)
- Administrador de la interacción del email: Cómo instalar el componente WIM en un servidor separado durante la instalación de administrador de la interacción del email
- Centro de contacto SSO con el proveedor de la identidad de Okta
- Configuración de respuestas y enlaces rápidos de chat empresarial y correo electrónico (ECE)
- Configuración del ID de usuario de cumplimentación automática en la página de inicio de sesión de AD FS para UCCE SSO
- Configuración del agente móvil en UCCE
- Configuración del proxy NGINX para la integración con una solución de ayuda de agente
- Configuración y resolución de problemas de la transferencia de red CVP
- Configure el nombre de dominio predeterminado y el supervisor multiPG en Cisco CCE 12.X
- Configure el proveedor de identidad para Cisco Identity Service para habilitar SSO
- Ejemplo de Configuración de Flujo de Trabajo de Alarma CIM para Reprocesar Actividades de Cola de Excepciones a Colas Asignadas
- Ejemplo de configuración de la función ICM DBLookup
- El reinicio del registrador genera las trampas SNMP antiguas
- Empresa unificada del Centro de contacto (UCCE)/herramienta porta del receptor del Trap del Simple Network Management Protocol (SNMP) de la voz del cliente (CVP)
- Encuesta diferida sobre la gestión de la experiencia de Webex (WxM) con la solución de UCCE
- Integración UCCE con el ejemplo de la configuración cm
- Muestra unificada de la empresa del Centro de contacto sola (UCCE) en los Certificados (SSO) y la configuración
- Utilice CTITest para Resolver Problemas de Inicio de Sesión de Agente IPCC
- ¿Cuál es la relación entre la Cuenta de servicio del distribuidor y el grupo de usuarios del Active Directory?
Guías de Configuración
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1)
- Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
- Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
- Configuration Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
- ICM to ICM Gateway User Guide for Unified CCE, Release 12.0
- SNMP Guide for Cisco Unified ICM/Contact Center Enterprise,Release 12.0(1)
Cisco Unified Contact Center Enterprise 12.0(1)
Feature Guides
- Cisco Unified Contact Center Enterprise Features Guide, Release 12.0
Cisco Unified Contact Center Enterprise 12.0(1)
Guías de Programación
Mantenimiento y Funcionamiento
Guías para el Usuario Final
-
- Cisco Finesse Agent and Supervisor Desktop User Guide Release 12.0(1)
- Reporting Concepts for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
- Cisco Unified Contact Center Enterprise Reporting User Guide, Release 12.0(1)
- Outbound Option Guide for Unified Contact Center Enterprise, Release 12.0(1)
- Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
Cisco Unified Contact Center Enterprise 12.0(1)
Guías de Mantenimiento y Funcionamiento
- Administration Guide for Cisco Unified Contact Center Enterprise, Release 12.0(1)
Cisco Unified Contact Center Enterprise 12.0(1)
Notas Técnicas de Mantenimiento y Funcionamiento
Solución de problemas
Support FAQ
Notas Técnicas de Troubleshooting
Más reciente
- Comprender el impacto de la vulnerabilidad de Apache Log4j en la solución Cisco Contact Center
- Actualización de la solución Unified CCE 12.0(1) con Windows 2016 y SQL 2017: procedimiento común de actualización de la tierra
- Solución de problemas de UCCE SSO Integration con Azure IdP
- Unified Contact Center Enterprise Diagnostic Portico no enumera los procesos ni los servicios
- Error al actualizar UCCE Tomcat
- Cómo Realizar el Cálculo del Nivel de Servicio para los Tipos de Llamadas
- Solución de problemas de paso MTP de Cisco UCCE Mobile Agent
- Aprovisionamiento de Google CCAI con CCE
- Solución de problemas de PCCE 12.x SPOG que no representa el gadget ECE
- Cómo cambiar el valor Tiempo máximo en cola en el router ICM.
- Finesse Thirdparty Client Integration con SSO
- Resolución de Problemas de Disponibilidad de Agente PQ y Prioridad de Atributos
- Intercambiar certificados autofirmados en una solución UCCE
- Comprensión del consumo de CCE Smart License Agent
- Métricas de Interfaz y Enlace NIC de Servidor de Windows UCCE
Ver toda la documentación de este tipo
Documentación
Inicie sesión para ver las descargas disponibles.
