Cisco Finesse is a next-generation agent and supervisor desktop designed to provide a collaborative experience for the various communities that interact with your customer service organization. It helps improve the customer experience while offering a user-centric design to enhance customer care representative satisfaction as well.
For IT professionals, Cisco Finesse offers transparent integration with Cisco Collaboration portfolio. It is standards compliant, and offers low cost of customization of the agent and supervisor desktops.
Cisco Finesse provides:
An agent and supervisor desktop that integrates traditional contact center functions into a thin-client desktop
A 100 percent browser-based desktop implemented through a web 2.0 interface; no client-side installations required
A single, customizable "cockpit", or interface, that gives customer care providers quick and easy access to multiple assets and information sources
Open web 2.0 APIs that simplify the development and integration of value-added applications and minimize the need for detailed desktop development expertise
Because they work with a number of different applications, customer service representatives must have a wealth of information at their fingertips. The Cisco Finesse desktop provides easy access to these applications and information sources from a single, customizable "cockpit". Providing this unique access to information helps your customer care representatives deliver fast, accurate service and resulting in satisfied and loyal customers who will come back and do business with you again.