This global BPO took customer interaction to the next level, reduced costs, and increased satisfaction with real-time chat, Web collaboration, email and social media.
“Cisco has become our preferred technology partner over the last two years. Today, with growing digital and social channels, customer expectations have increased significantly given the multiple touch-points in customer relationship. With the dramatic shift of businesses globally towards digitization and stress on alternate channels, the shift from a voice-centric to a truly omni-channel contact centre was inevitable.”Ajit Aloz, Senior Vice President – Technology
Firstsource Solutions Limited is a provider of business process outsourcing services, headquartered in Mumbai, India. Owned by RP-Sanjiv Goenka Group, Firstsource provides customized business process management to customers in the banking and financial services, customer services, telecom and media, and healthcare sectors. As a global BPO player, Firstsource believes in putting customer experience first. The Company is the trusted partner for over 100 leading brands in India, the Philippines, the UK and the US.