AP Support Bundle

Access point support bundle

An AP support bundle is a data package that:

  • contains core files, crash files, show run configuration, configuration commands, message logs, and trap logs,

  • is supported only on Cisco Wave2 APs and Cisco Catalyst APs.

The AP Support Bundle feature provides comprehensive diagnostic information for troubleshooting and configuring the AP.

Retrieving Support Bundle Information

Retrieve the support bundle information of your AP and export it to the controller or an external server.


Note

The destination file path for a Cisco Catalyst 9800 controller-initiated SCP copy of an AP's support bundle must be a pre-existing folder name. 

ap name APNAME export support-bundle mode scp target ip-address 10.11.12.13 path /
ap name APNAME export support-bundle mode scp target ip-address 10.11.12.13 path flash:
ap name APNAME export support-bundle mode scp target ip-address 10.11.12.13 path /BUNDLE

Export an access point support bundle (GUI)

You can export an AP support bundle using GUI for analysis or backup.

Complete these steps to export the support bundle.

Procedure

Step 1

Choose Configuration > Wireless > Access Points.

Step 2

Click the corresponding AP name.

The Edit AP window is displayed.

Step 3

Click the Support Bundle tab.

Step 4

From the Destination drop-down list, choose one of the following:

  • This Device: If you choose this, enter the values for the Server IP, Destination File Path, Controller Username, and Password fields.

    Note

     

    When you choose This Device, a bundle is sent through Secure Copy (SCP) to the controller (if you have configured the ip scp server enable command globally on the controller). You can easily retrieve the bundle later from your browser, using the controller file manager.

  • External Server: If you choose this, from the Transfer Mode drop-down list, choose either scp or tftp.

    If you choose the scp transfer mode, enter the values for the Server IP, Destination File Path, Controller Username, and Password fields.

    If you choose the tftp transfer mode, enter the values for the Server IP, and Destination File Path fields.

Note

 
Information about the Last Export Status, such as State, Transfer Mode, Server IP, File Path, and Time of Export, is displayed on the right-hand side of the window.

Step 5

Click Start Transfer to initiate the export.

Once you complete the transfer, the AP support bundle will be ready at your chosen destination for analysis or backup.

Export an access point support bundle (CLI)

This task guides you to export a support bundle from an access point using CLI commands. This helps in troubleshooting and support.

Procedure

Step 1

Enable privileged EXEC mode.

Example:

Device> enable

Enter your password, if prompted.

Step 2

Export the AP support bundle through the SCP or TFTP transfer modes.

Example:

Device> ap name Cisco-AP-name export support-bundle mode scp target ip-address 10.1.1.1 path file-path

If you select the scp , you will be prompted to provide your username and password.

For tftp , username and password are not required.

After completing these steps, the access point support bundle will be successfully exported to the specified file path using the selected transfer mode.

Monitor the status of support bundle export

To monitor the status of a support bundle export, run this command: 

Device# show ap support-bundle summary
AP Name    Server-IP   Status        Last Successful Time      Path File-name
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
AP_28XXX   81.1.1.10   Copy Success  04/24/2020 07:27:38 UTC   AP_28XXX_support.17.4.0.2.2020.07XXXX.tgz