Cisco Unity Express VoiceMail and Auto Attendant CLI Administrator Guide

Overview of Cisco Unity Express Voice Mail and Auto Attendant

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The Cisco Unity Express voice-mail and auto-attendant applications work with Cisco Unified Communications Manager Express (Cisco Unified CME, formerly known as Cisco Unified CallManager Express) or Cisco Unified Communications Manager (formerly known as Cisco Unified CallManager) to provide small- and medium-sized companies with the capability to:

• Create and maintain voice mailboxes for onsite or remote telephone subscribers. The maximum number of mailboxes depends on the hardware module and license agreement purchased for Cisco Unity Express. See the “Software Licenses and Factory-Set Limits” section for the system limits.
• Record and upload messages for callers to hear when they dial the company’s telephone number and prompts to guide the callers to specific extensions or employees.

Guidelines and procedures for installing and upgrading the Cisco Unity Express software are described in the Cisco Unity Express Installation and Upgrade Guide.

Contents

• Software Licenses and Factory-Set Limits
• Administration Interfaces
• User Subscriber Interfaces
• Additional References

Software Licenses and Factory-Set Limits

For information about licenses and factory-set limits for Cisco Unity Express software, see Release Notes for Cisco Unity Express.

Administration Interfaces

Cisco Unity Express offers three administration interfaces:

• Graphical user interface (GUI)—This user-friendly, web-based interface permits administration of all voice-mail and auto-attendant functions.

The GUI is targeted for administrators who are familiar with web-based applications and who have little or no experience with Cisco IOS command structure. See the Cisco Unity Express GUI Administrator Guide for the configuration procedures using the GUI menus and screens.

• Command-line interface (CLI)—This text-based interface has the same administration and configuration capabilities as the GUI. Installation, upgrade, and troubleshooting functions are available only through the CLI commands. The administrator accesses this interface through a Telnet session to the router.

The CLI is targeted for installers, resellers, support personnel, and others familiar with Cisco IOS command structure and routers. For them, accessing the system using the CLI may be easier than using the GUI, especially for troubleshooting, scripting, and bulk provisioning of many sites. See Entering the Command Environment for the instructions to enter the CLI environment.

The Cisco Unity Express CLI commands have a structure very similar to Cisco IOS CLI commands. However, the Cisco Unity Express CLI commands do not affect Cisco IOS configurations. After you have logged in to the Cisco Unity Express module, the command environment is no longer the Cisco IOS environment.

Error messages in Cisco Unity Express are not always the same as error messages in the Cisco IOS environment.

• The Cisco Unity Express Programmatic Interface (PI) provides a set of well defined API and data structures which external software systems can invoke to perform configurations on the Cisco Unity Express system. The PI is supported in Cisco Unity Express 8.0 and later versions.

The Cisco Unity Express PI is implemented as a web service. Like most web services, it uses HTTP as the communication protocol and XML documents for exchanging information between client and server. The service is based on Representational State Transfer (REST) architecture and uses JAX-RS specifications for implementation.

The Cisco Unity Express PI provides access for configuration purpose only and does not cover the following functionality:

– Subscriber voicemail access

– Change notifications

– System administration related tasks like Software Upgrade and Backup/Restore

– Reset to factory defaults

– Reporting

For more information, see the Cisco Unity Express Programmatic Interface Service Programming Guide.

The GUI and CLI are accessible from a PC or server anywhere in the IP network. To access the GUI, use Microsoft Internet Explorer 6.0 or a later release. Cisco Unity Express does not support any other browser. To access the CLI, Telnet to the router, and then use the service-module command.

User Subscriber Interfaces

Cisco Unity Express offers three different interfaces for subscribers to access voicemail.

• Telephony User Interface (TUI)

VoiceMail users can access the TUI through their telephones.

• VoiceView Express

VoiceView Express provides a simple GUI interface on selected Cisco Unified IP phones for accessing voicemail features.

• GUI Interface

Beginning with Cisco Unity Express 8.0, a user GUI is available for voicemail subscribers to access Cisco Unity Express voicemail. Functions available through the user GUI include:

– Creating greetings

– Recording the spoken name

– Modifying the personal profile and the GDM profile

– Adding and deleting private distribution lists

– Selecting how to be notified when receiving a voicemail

– Having Cisco Unity Express transfer the call to another number

Additional References

The following sections provide references related to Cisco Unity Express:

• Obtaining Documentation, Obtaining Support, and Security Guidelines
• Documents Related to Cisco Unity Express
• Standards
• MIBs
• RFCs
• Technical Assistance