Cisco Unity Express VoiceMail and Auto Attendant CLI Administrator Guide

Displaying Active Calls by Application

To display active calls by application, use the following command in Cisco Unity Express EXEC mode:

show ccn call application [ all [ subsystem { jtapi | sip }] |
application-name [ subsystem { jtapi | sip }]]

where all displays active calls for all applications, application-name displays active calls for the specified application, and jtapi and sip display active calls for those subsystems.

The command displays information about the port, the call, and the media.

The following is sample output for the show ccn call application command:

Displaying Active Calls by Route

Cisco Unity Express supports displaying active calls by route. (A route is a trigger number configured for an application. Use the show ccn trigger command to display a list of configured triggers.)

To display active calls by route, use the following command in Cisco Unity Express EXEC mode:

show ccn call route [ all [ subsystem { jtapi | sip }] | route-address [ subsystem { jtapi | sip }]]

where all displays active calls for all applications, route-address displays active calls for the specified route, and jtapi and sip display active calls for those subsystems.

The command displays information about the port, the call, and the media for both JTAPI and SIP subsystems.

The following example is sample output for the show ccn call route all command:

The following example displays active calls for the route 1200, which is a trigger number for the voice-mail application.

Displaying Incoming Fax Calls

To display a list of incoming fax calls when incoming calls are recorded, use the show ccn call fax incoming command in Cisco Unity Express EXEC mode. This command displays the connection time, sender’s phone number, and the receiver’s phone number for all the incoming fax sessions.

The following example is sample output for the show ccn call fax incoming command:

Terminating an Active Call

An active call can be terminated by using the call’s implementation ID or using the implementation ID of the port through which the call came in to the system. Use the show ccn call route command to obtain the call or port implementation ID. See Displaying Active Calls by Route.

To terminate an active call, use the following command in Cisco Unity Express EXEC mode:

ccn call terminate { callimplid | portimplid } impli-id

where impli-id is the implementation ID of the call or port.

The following example terminates a call with implementation ID 1567/1:

The following example terminates a call coming through a port with implementation 2225550150:

Displaying Future Messages

You can use several CLI commands to display information about future messages.

Displaying All Future Messages

To display details of all messages scheduled for future delivery, use the show voicemail messages future command in Cisco Unity Express EXEC mode.

The following is sample output for the command:

Displaying the Number of Future Messages for Each Subscriber

To display the number of messages scheduled for future delivery for each subscriber, use the show voicemail mailboxes command in Cisco Unity Express EXEC mode.

The following is sample output for the command:

Displaying the Number of Scheduled Messages for a Subscriber

To display the number of scheduled messages for a specific subscribe, use the show voicemail detail mailbox command in Cisco Unity Express EXEC mode.

The following is sample output for the command:

Deleting a Future Message

To delete a message scheduled for future delivery, use the following command in Cisco Unity Express EXEC mode:

voicemail message future message-id delete

where message-id is the message ID of the scheduled message. Use the show voicemail messages future command to display the message IDs of the scheduled messages.

An error message appears if message-id does not exist or if message-id does not belong to a message scheduled for future delivery.

The following example deletes a future message:

Displaying IMAP Sessions

To display status information about active Internet Mail Access Protocol (IMAP) sessions, use the show imap sessions command in Cisco Unity Express EXEC mode.

The following is sample output for the command:

Note This command is not available on the AIM-CUE/AIM2-CUE.

Displaying VoiceView Express Sessions

To display status information about active VoiceView Express sessions, use the show voiceview sessions command in Cisco Unity Express EXEC mode.

The following is sample output for the command:

2 active RTP stream(s)

Note This command is not available on the AIM-CUE/AIM2-CUE.

Terminating an Active VoiceView Express Session

To terminate an active VoiceView Express session, use the following command in Cisco Unity Express EXEC mode:

service voiceview session terminate mailbox-id

where mailbox-id is the ID of the mailbox that has the active VoiceView Express session.

The following example terminates a VoiceView Express session for mailbox ID user 3:

Additionally, a new TUI or VoiceView Express session preempts and terminates an existing VoiceView Express session.

Monitoring Network Queues

To display status information about network queues, use the show network queues command in Cisco Unity Express EXEC mode.

The following example shows output from the command:

125 VPIM 16:34:57 1 andy 9002@lax.mycompany.com

Monitoring Notification Queues

To display status information about message notification queues, use the following command in Cisco Unity Express EXEC mode:

show voicemail notification queue { email | phone }

where email displays details about the e-mail queue, and phone displays details about the phone notification queue.

The following example shows output from two version of the show voicemail notification queue command:

After a job enters one of the queues, you cannot delete the job. The system deletes the job after the notification is sent.

Monitoring Fax Queues

Faxes are always sent in queued mode.To display the fax queue for Cisco Unity Express IVR, use the show ccn subsystem fax outbound fax command in Cisco Unity Express IVR user EXEC mode.

The following example shows sample output from the command:

se-10-0-0-0> show ccn subsystem fax outbound queue

============================================================================

Fax ID Recipient Subject Retry Scheduled

Count Send Time

============================================================================

15 9784551212 subject of Fax - max 30 char 1 2007/05/30 10:52:00