- Cisco Unity Express Features
- Overview of Cisco Unity Express Voice Mail and Auto Attendant
- Entering and Exiting the Command Environment
- Configuration Tasks
- Configuring System Components
- Configuring Users and Groups
- Configuring Voice Mail
- Configure Smart Licensing
- Configuring Authentication, Authorization, and Accounting
- Configuring the Administration via Telephone Application
- Configuring Auto Attendants
- Configuring Message Notification
- Configuring VoiceView Express
- Networking Cisco Unity Express
- Configuring Distribution Lists
- Configuring Security
- Backing Up and Restoring Data
- Language Support
- Configuring Advanced Voice Mail
- Advanced Configuration
- Monitoring the System
- Configuring SNMP Monitoring
- Registering Cisco Unity Express Endpoints to Cisco Unified Messaging Gateway
- Configuring Your Cisco IOS Gateway for T.37 On-Ramp and Off-Ramp Fax Support
- Troubleshooting
Cisco Unity Express Features
This guide describes the set of Cisco Unity Express CLI commands and tasks for configuring, managing, and maintaining Cisco Unity Express applications, such as voice mail.
This guide complements the GUI administration tasks described in the Cisco Unity Express GUI Administrator Guide.
The focus of this guide is the Cisco Unity Express application. It does not provide information on installation of Cisco routers, Cisco network modules, Cisco Unified Communications Manager Express router., or Cisco Unified Communications Manager server. For more information about those topics, see Cisco Unity Express Documentation, By Version.
Platforms and Cisco IOS Software Images
Cisco Unity Express applications use a set of commands that are similar in structure to Cisco IOS software commands. However, Cisco Unity Express commands do not affect the Cisco IOS configuration.
See the Release Notes for Cisco Unity Express for detailed information about the Cisco Unity Express hardware and software platforms.
Note
We highly recommend attaching an uninterruptible power supply (UPS) to the router housing the Cisco Unity Express module. Any reliable UPS unit provides continuous power to maintain the operation of the router and the Cisco Unity Express module. Consider the unit’s capacity and run time because power consumption differs among Cisco platforms. Ideally, a UPS should include a signaling mechanism that directs the router to shut down Cisco Unity Express properly and then powers off the router.
Supported Cisco Unified IP Phones
See the Release Notes for Cisco Unity Express for details about supported Cisco Unity IP phones.
Cisco Unity Express Feature List
Table 1-1 lists Cisco Unity Express features by version. Features that are introduced in a particular version are available in that and subsequent versions.
- Configuring Cisco Unity Express Using the GUI: Privilege Mode for Cisco Unified Communications Manager
- Configuring Cisco Unity Express Using the GUI: Privilege Mode for Cisco Unified Communications Manager Express
- Configuring Cisco Unity Express Using the GUI: Administrator User Mode for All Licenses
|
|
|
|
|
|---|---|---|---|
|
|
The minimum length of the password is changed from 3 through 32 to 8 through 64. There is no limit on the maximum length of the characters. |
||
|
|
The command no web session security keylabel labelname is disabled |
The command no web session security keylabel labelname is disabled. Therefore all the HTTP requests will be redirected to HTTPS. |
|
|
|
Operating System and third-party components upgarded in Cisco Unity Express Virtual 10.0. |
Upgraded the foundation Operating System and the third-party components to the latest stable version |
|
Additional steps for restoring the configuration from Cisco Unity Express Release 9.0.x to Cisco Unity Express Release 10.0 |
Updated the steps required to restore the configuration from Cisco Unity Express Release 9.0.x to Cisco Unity Express Release 10.0. |
|
|
|
|
|||
|
|
Support for Cisco Unity Express on SM-SRE-710-K9 and SM-SRE-910-K9 Services Ready Engine (SRE) modules |
Provides support for Cisco Unity Express on SM-SRE-710-K9 and SM-SRE-910-K9 Services Ready Engine modules for the Cisco 2900 Series and Cisco 3900 Series routers. |
|
Enhancements have been made to the GUI for Editor Express. Additional menu options have been added. |
|
||
Fax Preview displays a preview of the fax message attachment in the VoiceView Express interface on the screen of Cisco IP Phones. Fax Preview is supported on selected Cisco Unified IP phones. See the Release Notes for Cisco Unity Express 8.6 for more information. |
|||
|
|
Secure messaging allows you to configure the secure messaging settings globally or for individual mailboxes. Messages marked secure can only be accessed if the subscriber accesses Cisco Unity Express Web Voicemail using a secure HTTPS session. |
|
|
Provides support for the following IMAP clients new in this release: |
|
||
Provides support for the following clients that use the Client Services Framework (CSF): |
|
||
Provides support for the following new languages for voice-mail prompts: |
|||
|
|
Support for Cisco Unity Express on SM-SRE-900-K9 Services Ready Engine (SRE) module |
Provides support for Cisco Unity Express on SM-SRE-900-K9 Services Ready Engine modules for the Cisco 2900 Series and Cisco 3900 Series routers. |
|
|
|
Provides a separate web-based user GUI for voicemail subscribers to configure subscriber settings. Functions available through the web user GUI include: |
||
|
|
Support for Cisco Unity Express on SM-SRE-700-K9 Services Ready Engine (SRE) module |
Provides support for Cisco Unity Express on SM-SRE-700-K9 Services Ready Engine modules for the Cisco 2900 Series and Cisco 3900 Series routers. |
|
|
|
When the system boots initially after a clean installation, the administrator is prompted whether to configure the system. If no response is provided within 120 seconds, and there is no default configuration or startup configuration, the system auto configures Cisco Unity Express to the following settings: |
||
|
|
Enables an administrator to append a prefix message before a system-wide notification or a signature message after a system-wide notification |
|
|
|
|
Cisco Unity Express Script Editor supports four new AAA user steps: |
||
Provides a set of well defined API and data structures which external software systems can invoke to perform configurations on the Cisco Unity Express system. The programmatic interface is supported in Cisco Unity Express 8.0 and later versions. The Cisco Unity Express programmatic interface is implemented as a web service. Like most web services, it uses HTTP as the communication protocol and XML documents for exchanging information between client and server. The service is based on Representational State Transfer (REST) architecture and uses JAX-RS specifications for implementation. The Cisco Unity Express programmatic interface provides access for configuration purpose only |
See the Cisco Unity Express Programmatic Interface Service Programming Guide. |
||
|
|
Cisco Unity Express 8.0 adds support for storing the caller's name if the caller is a non-subscriber. When Cisco Unity Express receives the calling party name for a subscriber or non-subscriber in the SIP or JTAPI signaling, Cisco Unity Express 8.0 stores the calling party name, the calling party number and the message itself. For new voicemails being deposited through the TUI, Cisco Unity Express now stores the calling party name along with the message if the name is present in the call signaling. For fax messages received by Cisco Unity Express through SMTP, the system stores the display name present in the RFC 5322 From header field along with the fax message. For messages received through VPIM, Cisco Unity Express now stores the display name present in the From header field along with the message. When a sender name is available for a message, the system includes that name (in textual form) in IMAP, VVE, Web voicemail, message notifications and in SIP MWI notifications containing message envelope information. |
||
|
|
Enables an administrator to configure the system to notify specific users about the status of a scheduled backup operation. |
|
|
|
|
Voicemail subscribers can access Cisco Unity Express voicemail using the GUI. Functions available through the user GUI include: |
||
|
|
Allows an administrator to use wildcard characters when specifying SIP and JTAPI trigger numbers. |
|
|
|
|
Release provides continued support for Cisco Unity Express AIM-CUE. No other hardware platforms are supported in this release. |
||
|
|
Release provides continued support for Cisco Unity Express AIM-CUE. No other hardware platforms are supported in this release. |
||
|
|
Release provides continued support for Cisco Unity Express AIM-CUE. No other hardware platforms are supported in this release. |
||
|
|
Support for Cisco Unity Express on ISM-SRE-300-K9 Services Ready Engine (SRE) module |
Provides support for Cisco Unity Express on the ISM-SRE-300-K9 Services Ready Engine module for the Cisco 2900 Series and Cisco 3900 Series routers |
|
|
|
The AIM2-CUE module is a replacement for the existing AIM-CUE module. Unless otherwise noted, the performance and system capacities are the same on both modules in this release. |
||
|
|
Supports the use of new phones with VoiceView Express and support for interoperability with new versions of Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity, and Cisco Unity Connection. |
|
|
|
|
Support for Cisco Software Licensing (CSL). Beginning with Cisco Unity Express 7.1.1, software licenses must be activated prior to use. |
For more information, see Software Activation for Cisco Unity Express 7.1 and Later Versions. |
|
|
|
Enables callers to control how the call flow precedes by pressing keys. For each mailbox, the mailbox owner or system administrator can assign actions to the keys such as: |
|
|
|
|
Enables you to configure up to five recurring scheduled backup jobs and five one-time scheduled backup jobs. |
|
|
|
|
Enables you to configure announcement-only mailboxes. These mailboxes can only play the user greeting and disconnect the call; they cannot take any messages from callers or send messages. |
|
|
|
|
|
||
|
|
Expands on the authentication and authorization functionality available in previous releases. New features include the ability to configure: |
||
|
|
TimeCardView is a separate application used in conjunction with Cisco Unity Express to track time and attendance for workers in a business. |
||
|
|
Enables Cisco Unity Express NME to interoperate with up to ten Cisco Unified CME systems. |
|
|
|
|
Enables subscribers to log in to their mailbox without a PIN. Access can be configured to be allowed from either: |
|
|
|
|
Enables you to add nonsubscribers to distribution lists. This enables the delivery of voice messages to people who do not have a mailbox on the system by using a single address to reference a list of addresses when sending the message. |
|
|
|
|
Enables you to configure a system wide login banner that is displayed to all users when they log in to the CLI or GUI and prompts the user for credentials. |
|
|
|
|
Enables you to determine whether envelope information is included in SIP MWI notifications |
|
|
|
|
Associates a certificate key for HTTPS and IMAP. Associates a certificate key for HTTPS, or associates a certificate key for SSL on IMAP. |
|
|
|
|
Support for Cisco Unified Communications Manager 6.1 and 4.3(1) |
Cisco Unity Express 3.1.2 supports interoperability with Cisco Unified Communications Manager 4.3(1). Cisco Unity Express 3.1 provides interoperability with Cisco Unified Communications Manager 6.1. |
See the documentation for Cisco Unified Communications Manager 6.1 and 4.3(1). |
Provides support for several new languages for voice-mail prompts. |
See the Release Notes for Cisco Unity Express 3.1 for a list of available languages. |
||
Support for automatic registration with Cisco Unified Messaging Gateway 1.0 |
Provides automatic registration and interoperability with Cisco Unified Messaging Gateway 1.0, which provides a tool for system administrators to manage large numbers of Cisco Unity Express endpoints in a distributed network. |
|
|
In release 3.0, historical reports about call activities and application activities on the system could only be stored locally. Beginning with release 3.1, the historical reports can be stored on remote databases. |
|
||
Provides voice-mail users with the option of searching a global directory if an extension is not found when addressing a message by name or number. This feature is only available if the voice-mail system is running in an environment managed by the Cisco Unified Messaging Gateway. |
See the documentation for Cisco Unified Messaging Gateway 1.0. |
||
|
|
Extends the convergence feature set to include fax support. It allows both inbound and outbound faxes. Outbound faxes can be printed to the fax machine. |
|
|
|
|
Extends the existing message notification feature that was introduced in 2.3(1). With this feature, you can: |
|
|
Enables Cisco Unity Express subscribers to record live conversations and store the recording as a message in their mailbox. They can then play it or forward it to another subscriber or group of subscribers. |
|
||
Enables Cisco Unity Express subscribers to make a phone call to a voice message’s sender while listening to the message, by pressing 4-4. |
|
||
Provides historical reports about call activities and application activities on the system. |
|
||
Provides a simplified GUI that enables you to create and modify autoattendant scripts that can be opened/viewed on the Cisco Unity Express editor. |
|||
|
|
Enables you to configure specific dates as fixed or permanent holidays. |
|
|
Enables Cisco Unity Express subscribers to record a voice message and send it to an external number or nonsubscriber. The message can be sent immediately or can be scheduled to be sent in the future, up to 1 year in advance. |
|
||
Provides Cisco Unity Express script developers with a new step: “Send Voice Message.” It enables them to be able to generate a message on the fly by concatenating some prompts and sending it to a Cisco Unity Express subscriber. |
No configuration is required for this feature. For more information, see the Cisco Unity Express Guide to Writing and Editing Scripts. |
||
Enables callers to leave multiple voice messages for the same or different subscriber without having to be transferred to the operator first. |
|
||
Provides a system-wide configuration option to enable subscribers to hear a summary of the new messages in the corresponding General Delivery Mailboxes (GDMs) during login. |
|
||
Enables you to customize voice mail message playback preferences, such as whether subscribers hear detailed message properties when they retrieve a message using the TUI. |
|
||
|
|
Enables you to specify whether voice messages are addressed by name or extension be default at the system level for all features. |
|
|
You can now restrict access to the functionality of these features: |
|
||
Enables you to install and use more than one language concurrently on the Cisco Unity Express module. |
|
||
Enhances the backup and restore functionality to use the Secure File Transfer Protocol (SFTP) for transferring files to and from the backup server. SFTP provides data integrity and confidentiality that is not provided by FTP. |
|
||
Enables you to authenticate the backup server using the SSH protocol before starting a backup/restore operation. |
|
||
Enables you to protect backed up configuration and data files using signing and encryption before the files are transferred to the backup server. |
|
||
Before 3.0, PINs were stored as clear text on the Cisco Unity Express module. Now, they are encrypted. |
|||
|
|
Provides both temporary and permanent lockout for passwords and PINs to help prevent security breaches. |
|
|
You can use HTTPS to secure the transmission of GUI pages between the browser and the Cisco Unity Express system. |
|
||
Enables the system to track previous PINs and passwords for all users and prevent users from reusing old PINs and passwords. |
|
||
|
|
Provides support for several new languages for voice-mail prompts. For Version 2.3, only one can be installed on the system. |
See the Release Notes for Cisco Unity Express 2.3 for a list of available languages. |
|
Provides support for increased number of mailboxes, increased number of remote and cached users, larger storage capacity, and larger number of public distribution lists. |
|
||
Cisco Unity Express voice-mail subscribers can access and manage their voice messages and e-mail using an e-mail client on a single PC. |
|
||
Cisco Unity Express can notify voice-mail subscribers of new voice messages on their cell phones, home phones, work phones, numeric pagers, text pagers, and e-mail inboxes. |
|
||
|
|
Cisco Unity Express voice-mail subscribers can browse, listen, manage, and send voice messages and manage their mailbox options from their Cisco Unified IP phone. VoiceView Express is supported on selected Cisco Unified IP phones. See the Release Notes for Cisco Unity Express 8.6 for more information. |
||
Voice-mail subscribers can schedule messages to be delivered at a future time to subscribers on local or remote systems. |
|
||
Voice-mail subscribers with this privilege can send broadcast messages only to other voice-mail subscribers on the local system. |
|
||
This configurable option specifies the mailbox in which a voice message is stored. |
|
||
Permits Cisco Unity Express to send a redirected incoming call from Cisco Unified Communications Manager 4.2 to the correct mailbox. |
|
||
Cisco Unity Express permits attended and semiattended call transfer modes in addition to blind transfers. |
|
||
|
|||
|
|
Cisco Unity Express includes the MWI status update capability to SRST mode. |
|
|
|
|
|
||
|
|
Enhanced debugging procedures and two new steps are available. |
Cisco Unity Express 2.3 Guide to Writing Auto-Attendant Scripts |
|
New configuration screens and options are available through the Cisco Unity Express GUI. These new options as similar to most of the new CLI commands. |
|||
Rerecording existing prompts and returning the status of the alternate greeting are new capabilities for the AvT. |
|
||
Support for Cisco Unified Communications Manager 4.2 and 5.0 |
Cisco Unity Express now supports two new versions in addition to Cisco Unified Communications Manager 4.1. Previous versions are not supported. |
||
|
|
Monitor the health, conduct performance monitoring, data collection, and trap management for Cisco Unity Express voice mail and auto attendant applications. |
|
|
|
|
Danish, U.K. English, Latin American Spanish, Italian, and Brazilian Portuguese were added as choices for the default language of the telephone user interface (TUI) system prompts and greetings. |
||
|
|
Create public and private distribution lists of local and remote subscribers for sending messages to more than one subscriber. |
|
|
|
|
Privileged subscribers can send messages to all subscribers on the network. |
|
|
|
|
Create schedules of holidays and business hours to automatically play alternate auto attendant greetings to callers. |
|
|
|
|
Set minimum lengths and expiry times for passwords and personal identification numbers (PINs). |
|
|
|
|
Permits playing of caller identification information as part of the message envelope for new incoming voice mail messages. |
|
|
|
|
Adds frequently called remote subscribers to the local directory, which permits local subscribers to address voice mail messages to remote subscribers using dial-by-name and to receive spoken name verification of the remote subscriber address. |
|
|
|
|
Permits vCard information from remote subscribers to update their directory entries. |
|
|
|
|
Simple aa_simple.aef script is available for handling alternate, holiday, and business hours greetings. |
|
|
|
|
Permits subscribers to restore a voice mail message that was deleted during the current voice message retrieval session. |
||
|
|
Permits the administrator to reset the entire system to the factory default values. |
|
|
|
|
Network modules with 512 MB of SDRAM now support 16 voice ports. Advanced integration modules (AIMs) running at 300 MHz now support 6 ports on new router platforms. |
|
|
|
|
GDMs may be repurposed as personal mailboxes, which expands the personal mailbox capacity of each license level. |
|
|
|
|
Multiple languages are available in the telephone user interface (TUI) and auto-attendant prompts. |
||
|
|
|||
|
|
AIM flash storage capacity can be increased from 512 MB to 1 GB and the 1 GB flash can support 14 hours of voice-mail message storage. |
|
|
|
|
Housing Cisco Unity Express and Cisco Unified CME software on different routers |
Cisco Unity Express software installed on a router communicates with Cisco Unified CME installed on a different router. |
|
|
|
Voice Profile for Internet Mail version 2 (VPIMv2) support for voice-mail messaging interoperability between Cisco Unity Express sites and between Cisco Unity Express and Cisco Unity with NonDelivery Record (NDR) for networked messages and blind addressing. |
|
|
|
|
Support for Cisco Unified Communications Manager Version 3.3(3),3.3(4), and 4.0(1) |
Capability of auto detecting the Cisco Unified Communications Manager JTAPI version on a remote system for handling call control and user import functionality. |
|
|
|
|
||
|
|
AIM card with network connectivity through the PCI interface, and access to Cisco IOS software and the console using back-to-back Ethernet through the parallel interface. No external interfaces or cabling is required. |
Installing Advanced Integration Modules in Cisco 2600 Series, Cisco 3600 Series, and Cisco 3700 Series Routers |
|
|
|
Custom auto-attendant script creation using the Cisco Unity Express script editor |
Script editor creates custom scripts for handling incoming calls to the automated attendant (AA). Activating a custom script deactivates the default auto-attendant script that ships with Cisco Unity Express. The default script cannot be modified. The network module (NM) and the advanced integration module (AIM) support up to four customized autoattendants. |
Cisco Unity Express 1.1 Guide to Writing Auto-Attendant Scripts |
|
|
Recording of alternate AA greetings and prompts that can be uploaded or downloaded as needed. These alternate greetings and prompts are in addition to the default greetings and prompts that ship with Cisco Unity Express. The NM supports up to 50 alternate prompts. The AIM supports up to 25 alternate prompts. |
|
|
|
|
Access to a greeting management system from the telephone user interface (TUI) |
Access from the TUI to a greeting management system (GMS) for recording alternate greetings and prompts. Subscribers with administrative privileges have access to the GMS. |
|
|
|
Linux-based software installed on a module card that is installed in the Cisco Unified Communications Manager router. (See the Note in the “Platforms and Cisco IOS Software Images” section regarding a UPS device.) The software includes the operating system, application software, and ordered license information. |
||
|
|
Network module card with access to Cisco IOS software using back-to-back Ethernet and console. No external interfaces or cabling is required. |
||
|
|
Four orderable license packages. A license must be ordered for each voice-mail system. See Release Notes for Cisco Unity Express 3.0 for the system capacities available with each license. |
||
|
|
Includes factory installed software and license. Upgrades to larger capacity require purchase of a license and download of the license file. |
||
|
|
|||
|
|
Two administrative interfaces. (See the “Administration Interfaces” section.) |
|
|
|
|
An integrated administration GUI for both Cisco Unity Express and Cisco Unified CME. The integrated interface permits configuration of some Cisco Unified CME parameters, such as telephones and extensions. |
||
|
|
Bulk provisioning of multiple sites using CLI scripts not provided by Cisco Unity Express. Systems are administered individually. |
Cisco Unity Express 1.1 Guide to Writing Auto-Attendant Scripts |
|
|
|
Systems accessible anywhere on the IP network. If the Cisco Unity Express installer uses TFTP, the site running the installer must be closely located to the TFTP server. All other functions use FTP, which allows the servers to be anywhere in the IP network. |
||
|
|
Manual backup and restore using an FTP server located anywhere in the customer network. |
|
|
|
|
Reports are available from the Cisco Unity Express GUI screens. All troubleshooting reports and files are available using the Cisco Unity Express CLI commands. |
|
|
1.Features that are introduced in a particular version are available in that and subsequent versions. |
Feedback