The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
In this section, you find an assortment of resources to help you learn more about Cisco Collaboration Systems.
The Cisco Collaboration Systems documentation provides a suite of interactive documentation that covers details of the system architecture, components, release notes, troubleshooting, and related information. You can access this documentation at the following URL:
http://www.cisco.com/go/unified-techinfo
The following system-level documents are produced for Cisco Collaboration Systems releases.
These documents describe the tested functionality, and limitations and restrictions for each of the following Cisco Collaboration Systems Release 11.0(1) solutions:
The Cisco documentation wiki (DocWiki) contains information on several Cisco product-related topics. The Cisco Collaboration Systems DocWiki currently includes topics for:
Unified Communications System Design: This topic includes information about Preferred Architectures (PA) and Cisco Solution Reference Network Designs (SRND) which provide design guidance, recommendations, and assistance for deploying Cisco Collaboration solutions.
Unified Communications System Implementation: This topic includes information on configuring system components, and provides detailed configuration examples based on tested deployment models. For recent configuration examples see Configuration Example and TechNotes.
Unified Communications System Operations: This topic includes information on the tasks you perform to maintain your system and keep it operating as trouble-free as possible. These tasks are broken down into two areas: one-time and infrequent tasks, and regular and scheduled tasks.
Unified Communications System Optimization: This topic includes information on the tasks you perform to optimize your system and keep it operating as trouble-free as possible.
Unified Communications System Troubleshooting: This topic includes information that assists you with isolating and resolving problems you may have with Cisco Collaboration Systems components. This topic offers sections for system troubleshooting methodology and commonly encountered problems.
Unified Communications Virtualization: This topic includes information on running Cisco Collaboration Systems applications on a virtual machine in a Unified Computing System (UCS) environment.
For all Cisco Collaboration Systems topics posted on the Cisco documentation wiki, see http://docwiki.cisco.com/wiki/Cisco_Unified_Communications.
Solution Reference Network Design (SRND) documents provide guidelines, recommendations, and best practices for implementing collaboration network solutions. The SRNDs recommended for designing Cisco Collaboration Systems are available from the: Cisco Collaboration Solutions Design Guidance document or at http://www.cisco.com/go/srnd.
This topic provides topology resources that you can use to document network plans.
You can download zip files containing Microsoft Visio drawings of the logical and physical topologies.
Description |
Filename |
||
---|---|---|---|
Zip file includes logical and physical drawings in Test Bed. |
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/V11-0-1/TIS/CC-UCCE110-Topology.zip (right-click to download zip)
|
||
Unified CCE Test Bed components |
CC-UCCE1101-Topology.vsd |
||
Zip file includes logical and physical drawings in Test Bed. |
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/V11-0-1/TIS/CC-UCCX110-Topology.zip (right-click to download zip)
|
||
Unified CCX Test Bed components |
CC-UCCX1101-Topology.vsd |
Description |
Filename |
||
---|---|---|---|
Zip file includes the site model topology drawings. |
|
||
Collaboration Site in Test Bed |
COL-CSR1101-Topology.vsd |
This topic contains two types of resources that provide descriptive information on each component in the Cisco Collaboration Systems Release.
Depending on your Cisco Collaboration Systems solution type, choose one of the following sets of component resources documentation.
For links to the product Release Notes and the main Support and Product Information pages for Cisco Collaboration Systems Contact Center components, go to Product Documentation.
For links to the product Release Notes and the main Support and Product Information pages on Cisco Collaboration Systems components, go to Product Documentation.
To understand how various components were configured during Cisco Collaboration Systems testing, review the contents of the ZIP archives described in one of the following sections.
More system-level configuration examples are available on the Cisco DocWiki at: http://docwiki.cisco.com/wiki/Category:Unified_Communications_System_Implementation and Configuration Examples and TechNotes.
This table includes three ZIP files that you can download. Each ZIP file contains text files that contain the output from issuing a show running-config IOS command on various infrastructure components in the contact center test beds.
Description |
Filename |
||||
---|---|---|---|---|---|
Cisco Unified Contact Center Enterprise (Unified CCE) Test Bed Configuration Command Files
|
CC-UCCE1101-Configs.zip (right-click to download zip)
|
||||
Cisco Unified Contact Center Express (Unified CCX) Test Bed Configuration Command Files
|
CC-UCCX1101-Configs.zip (right-click to download zip)
|
This table includes a ZIP file with sample Collaboration configurations that you can download. Each ZIP file contains text files that contain the output from issuing a show running-config IOS command on various components in the IP telephony tested deployments.
Description |
Filename |
||||
---|---|---|---|---|---|
Cisco Collaboration System Test Bed Configuration Command Files
|
COL-CSR1101-Configs.zip (right-click to download zip)
|
The Cisco Collaboration Systems Compatibility Matrix provides tables that identify the compatible software release versions for each product element in each release. For compatibility information prior to Collaboration Systems Release 10.5, refer to the Compatibility Tool.
Ordering guides for most Cisco Collaboration Systems products are available for Cisco partners, Cisco sales staff, and Cisco service providers.
The end-of-sale (EOS) date is the last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale. There is also an end-of-life (EOL) process that guides the final business operations associated with the product life cycle.
The EOL process consists of a series of technical and business milestones and activities that, once completed, make a product obsolete. After a product is EOL, the product is not sold, manufactured, improved, repaired, maintained, or supported.
For information about recommended replacements, see the comprehensive list of announcements at the following URL:
http://www.cisco.com/en/US/products/prod_end_of_life.html
For information on specific products, choose a product from the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/index.html
Then click the End-of-Life and End-of-Sale Notices link in the Product Literature section.
For an overview of the Products and Services EOL policy, see the information at the following URL:
http://www.cisco.com/en/US/products/products_end-of-life_policy.html
Cisco Unified Workspace Licensing is an easy, affordable program for procurement of a broad range of Cisco Collaboration Systems applications and services. Unified Workspace Licensing facilitates consistent deployment of multiple applications to all users in their workspaces and helps organizations maximize the potential of unified communications.
This program streamlines pricing, licensing, and deployment of Cisco Collaboration Systems solutions and enables organizations to implement a media-rich unified communications experience at a cost-effective user basis.
Using the Cisco Lifecycle Services approach, Cisco Systems and its partners offer a broad portfolio of end-to-end services. These services are based on proven methodologies for deploying, operating, and optimizing Unified Communications solutions. Planning and design services, for example, can help you meet aggressive deployment schedules and minimize network disruption during implementation. Operate services reduce the risk of communications downtime with expert technical support. Optimize services enhance solution performance for operational excellence. Cisco and its partners offer a system-level service and support approach that can help you create and maintain a resilient, converged network that meets your business needs.
Cisco Unified Communications service offerings include:
Cisco Unified Communications Essential Operate Service, which provides 24-hour, 365-day-a-year access to Cisco Systems engineers and certified partners who are highly trained and have a deep understanding of Cisco Unified Communications products and technologies.
Cisco Unified Communications Select Operate Service, which provides a proactive support solution that combines 24-hour, 365-day-a-year access to technical support representatives plus a simple-to-install monitoring solution designed for Cisco Unified Communications.
Cisco Unified Communications SMB Network Operate & Optimize Service, is a partner-led service offering (designed specifically for the medium-sized businesses) that enables the delivery of affordable, ongoing, high-availability network support.
For more information, go to http://www.cisco.com/en/US/products/sw/voicesw/services.html
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco provides around-the-clock, award-winning technical support services, online and over the phone.
For Enterprises and Service Providers, the TAC Service Request Tool lets you describe the issue in your own words and attach files to the service request, and will route your service request to an appropriate engineer as fast as possible. You can also use this tool to update your service request. The tool will send an automatic alert to your Cisco TAC engineer when you submit an update.
For more information about creating a service request, or for information about phone support for Enterprises and Service Providers, including the contact numbers appropriate for your country, go to:
http://www.cisco.com/web/tsweb/pdf/cisco_tools_tsrt.pdf
For urgent situations regarding enterprise level products, use the Phone Support for Enterprises and Service Providers.
To make a service request, go to:
Cisco SMARTnet Service is an award-winning technical support service that gives your IT staff direct, anytime access to Cisco engineers and extensive Cisco.com resources.
In addition to Cisco TAC phone support, Cisco SMARTnet Service includes unrestricted access to a range of online support resources, including the following:
Solve technical support issues online without opening a case
Quickly and easily access the latest security updates, patches, and fixes
Expand your expertise and skills with technical support, tips and advice from Cisco experts and other industry professionals
For more information about Cisco SMARTnet Service, go to:
http://www.cisco.com/web/services/portfolio/product-technical-support/smartnet/index.html
Cisco Unified Communications Software Subscription increases business value by providing an economical and timely approach to upgrading to new Cisco technology. This approach optimizes return on investment (ROI) and reduces total cost of ownership (TCO) for Cisco Unified Communications Solutions. During the Cisco Unified Communications Software Subscription term, which can be 1, 2, 3, or 5 years, you can order major release software upgrades at no additional charge. Minor and maintenance release updates are a part of Cisco Unified Communications Essential Operate Service.
In addition to Cisco TAC phone support, Cisco SMARTnet Service includes unrestricted access to a range of online support resources, including the following:
Solve technical support issues online without opening a case
Quickly and easily access the latest security updates, patches, and fixes
Expand your expertise and skills with technical support, tips, and advice from Cisco experts and other industry professionals
For more information about Cisco Unified Communications Software Subscription, go to:
http://www.cisco.com/en/US/products/ps9158/index.html
Cisco offers the following levels of general IT certification:
The Associate level is the first step in general Cisco Certifications. It begins either with CCENT as an interim step to Associate level, or directly with CCNA for network operations or CCDA for network design. This level is the foundation level of networking certification.
The Professional level is the second level in general Cisco Certifications. It includes certifications such as CCNP, CCSP, CCDP, and CCIP each falling within a different certification path (or track) for meeting varying career needs. This level is an advanced level of certification that shows expertise with networking foundations.
The Cisco Certified Design Expert (CCDE®) certification is one of the highest technical networking certifications offered by Cisco.
The Cisco Certified Internetwork Expert (CCIE) certification is the highest level of technical networking certification offered by Cisco.
The Cisco Certified Architect certification is the highest level of accreditation achievable within the Cisco Certification program. It is the pinnacle for individuals wishing to show their formal validation of Cisco technologies and infrastructure architecture.
The Specialist designation certifies the expertise of experienced technical professionals, and those who have earned associate or professional-level Cisco Career Certifications. By earning specialist certifications, network professionals can enhance their core networking knowledge in technologies such as security, IP Communications, and wireless.
For more information about these Cisco Certifications, go to:
http://www.cisco.com/web/learning/certifications/index.html
Curriculum Planning Service offers a Cisco Technical Knowledge Library (TKL) and Curriculum Planning and Formal Training.
Cisco Unified Communications Services is a Cisco service offering that provides engineering expertise and best practices.
Registered users can visit the Cisco Unified Communications Services partner site.
Nonregistered users can visit the Cisco Unified Communications Services site.
Tools are available to demonstrate the collaboration features of Cisco Collaboration Systems:
For Cisco partners: dCloud: The Cisco Demo Cloud
For Cisco sales teams: Global Demonstrations [Internal]