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Cisco Unified Communications Licensing

Simple, Valuable, Affordable Licensing

Cisco offers a variety of software licensing options to meet customer needs, regardless of the business size, the way they work, and the tools they need.
Learn more about Cisco's licensing portfolio.

Features and Capabilities

Cisco understands that the collaboration needs of customers vary across organizations and they depend on individual workers' collaboration requirements. As such, Cisco offers flexible licensing options to meet those varying needs. Each Cisco license includes soft clients, applications server software, and collaboration licensing on a per-user basis.

Cisco Unified Communications 10.0 Licensing Options

Cisco User Connect Licensing (UCL) provides per-user based licensing for individual Cisco Unified Communications applications, including the applications server software, user licensing, and a soft client. User Connect Licensing is available in Essential, Basic, Enhanced, and Enhanced Plus versions.

Cisco Unified Workspace Licensing (UWL) provides the most popular Cisco Collaboration applications and services in a cost-effective, simple package. There are two Cisco Unified Workspace Licensing offers available, depending on your needs: Professional Edition and Standard Edition.

Both of these offers include soft clients, applications server software, and licensing on a per-user basis, and allow for a more comprehensive unified communications experience than the UCL licensing.

Licensing Administration Portal

The License Administration Portal is a set of self-service tools that provide reporting and license administration for your collaboration needs.  If your needs are not met through the License Administration Portal there are three ways to open a case with the Cisco Global Licensing Operation (GLO), which is open 24 hours a day every day. They include:

Cisco TAC Support Case Manager – Select the appropriate technology and sub-technology (be sure to select "Licensing" listed under "Type of Problem"). This is the preferred and most efficient method to open severity three cases.

Cisco Technical Support – For urgent situations call the appropriate number for your location from the worldwide contact list.

Email Licensing Support – A Cisco licensing expert will respond to your e-mail as soon as possible.

With Cisco Collaboration your users will be empowered to improve communications, cultivate relationships, and speed decision making with face-to-face video and web conferencing.  They can:

  • Collaborate across organizational and geographical boundaries at any time and from any location
  • Work where they're most effective using personal or company-issued mobile devices
  • Communicate with external organizations to easily share information, interact in real time, and build trust between people
  • Track usage with a single platform that provides visibility to your communications infrastructure and applications

With Cisco User Connect Licensing and Cisco Unified Workspace Licensing you can plan the best licensing option based on the collaboration needs of the user.

Product Support Services

Cisco Services can help you increase operational efficiency, lower support costs, and improve availability risk management.

Additional Resources

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