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Cloud Collaboration

Case Study: Vital Images

Medical software company helps workers be more productive in global meetings

Case Study: Vital Images

Connecting Existing Clouds and the Premises

The explosion of cloud-based consumer and business applications has given users more choice than ever before. However, raised expectations have extended frustrations around what is available at work, in stark comparison to what is used at home.

IT departments are under pressure to manage growing demand for new services, better user experiences, and integration of applications not optimized for enterprise scale, security, and manageability.

Cisco offers both premises and cloud-based collaboration solutions. We have an innovative cloud strategy that helps customers manage flexible hybrid environments and connect multiple clouds together.

Cisco Collaboration Cloud

The Cisco WebEx development team continues to manage and grow the WebEx Cloud. Using our existing cloud assets, we have also built a new cloud platform focused on user centricity and the unification of collaboration workloads.

This new platform has a differentiated hybrid architecture that is based on a service-oriented architecture (SOA). The Cisco Cloud Collaboration platform has been designed to be an engine for innovation for both Cisco and our ecosystem of partners. It is defined by four key tenets:

  • Iteration to continuously deliver new and innovative user experiences
  • Security and encryption
  • Fusion of premises, partner, and Cisco collaboration services
  • Ecosystem centricity to empower partners and administrators to manage and improve the user experience

Using the platform, we plan to deliver collaboration experiences that rival the best consumer applications. From mobile to desktop to meeting rooms, Cisco is creating a seamless experience delivered from the cloud that enhances customer investments.

Cisco Spark and Cisco Context Service are delivered by the Cisco Collaboration Cloud.

Cloud-Based Collaboration

Cisco cloud collaboration solutions offer a variety of collaboration services that can be deployed in three different models. They have been engineered to provide an optimized experience for the end user while meeting the operational needs of the business.

Virtualized Collaboration, delivered from the Enterprise Private Cloud

Cisco Collaboration Services, delivered from a Cisco Cloud

  • Cisco Spark
  • Cisco WebEx Meeting Applications
  • Cisco Collaboration Meeting Rooms (CMR)
  • Context Service
    Context Service provides cloud-based storage, tagging, and management of the data from interactions between organizations and their customers. The context and history provided by the service transforms traditional, isolated multichannel interactions from separate channels such as voice, chat, and email into seamless Omnichannel journeys. The result is that businesses can better understand and respond to the needs of their customers.

Cisco Powered Cloud Services, delivered from Certified Cisco Partners

Cisco partners can host Cisco Unified Communication and collaboration products and services within their own environments. They can also bundle their own services and solutions, and market their own unique and differentiated solutions. The Cisco Powered logo identifies these services from our partners.

Available services from the Cisco Powered cloud service based on Cisco Hosted Collaboration Solution (HCS) include:

  • Unified Communications as a Service based on HCS
  • Contact Center as a Service based on HCS
  • Video and Cisco TelePresence as a Service

Industry Analysts Papers

Why the Cloud for Collaboration (videos)

Customer Case Studies

Presentations (1)

Cloud Collaboration BDM (PPTX - 5 MB)

Sales Resources (25)

Cisco Cloud Collaboration Solutions Partner Sales Accelerator (PDF - 1 MB)

Cisco Cloud Strategy - Proposal Template for Cisco Sales (DOC - 2 MB)

Cisco Collaboration Cloud Services Ordering Guide

Cisco Collaboration Solutions for U.S. State and Local Government - Proposal Template for Partner Sales (DOC - 2 MB)

Cisco Hosted Collaboration Solution - HCS Hosted Contact Center - VT PPT MAR 2015

Cisco Hosted Collaboration Solution - HCS Hosted Contact Center - VT Recording MAR 2015

Cloud - Collaboration as a Service - 3 - Video

Cloud - Defining the Different Cloud Offerings that are Delivered ‘as a Service’ - 2 - Video

Cloud - Understanding Different Cloud Deployment Models - 1 - Video

Cloud Collaboration - Cloud Collaboration Solutions Overview - VT PPT MAR 2015

Cloud Collaboration - Cloud Collaboration Solutions Overview - VT Recording MAR 2015

Cloud Collaboration - Cloud Competition, May 2014 - VT Recording

Cloud Collaboration - Cloud Technologies for Collaboration Solutions - VT Recording FEB 2015

Cloud Collaboration - Cloud XaaS SEVT Cloud Collaboration Strategy, Dec 2014 - VT Recording

Cloud Collaboration - Fusion Architecture Design - VT PPT MAR 2015

Cloud Collaboration - Fusion Architecture Design - VT Recording MAR 2015

Cloud Collaboration - PIW - Cloud Collaboration: Where we are winning & some ideas for growth - PDF

Cloud Collaboration - PIW - Cloud Collaboration: Where we are winning & some ideas for growth - Video

Cloud Collaboration - Project Squared Design - VT PPT MAR 2015

Cloud Collaboration - Project Squared Design - VT Recording MAR 2015

Cloud Collaboration Applications - SalesBytes - Project Squared - Nov2014 - Video

Cloud XaaS - HCS & Cloud Collaboration: A Customer Perspective - VT PPT Jun 2015

Conferencing - Cisco Conferencing Solutions Overview - VT PPT MAR 2015

Mobile Collaboration - Case study of Cisco Mobile Collaboration Solutions - VT PPT MAR 2015

WebEx Migration Playbook Presentation (PPTX - 4 MB)

Solution Overviews (1)

White Papers (3)

Cisco TelePresence and Video Cloud Solutions