The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
Note | Not all Collaboration System product release versions may be available at the same time. For latest product version availability, see individual product support pages at, Support and Downloads. |
Note | Cisco Hosted Collaboration Solution (Cisco HCS) is a hosted solution that includes various Cisco Collaboration Systems release components. For more information about Cisco HCS see: Cisco Hosted Collaboration Solution and Cisco HCS Product Support. |
Cisco Unified Communications call control platforms deliver the right experience to the right endpoint. A single, call-control architecture for voice, video, and conferencing can substantially reduce operational overhead compared with maintaining separate call structures for each service. This architecture also still accommodates time-division multiplexing (TDM) or Session Initiation Protocol (SIP)-based systems as needed.
Extend video capabilities through a single, unified communications infrastructure from the desktop to immersive telepresence rooms
Simplify voice systems to cut costs and dramatically simplify provisioning and maintenance
Build productivity with comprehensive systems to help workers communicate and work more effectively
Promote mobility with embedded software capabilities to support productivity anywhere, on any device
Improve collaboration by clicking to initiate an instant messaging session, a phone call, or a video conference
Unified CM is the software-based call-processing component of the Cisco Collaboration products. Unified CM is a unified communications call control platform providing signaling and call control services to Cisco integrated telephony applications as well as third-party applications.
Unified CME provides call processing to Cisco Unified IP Phones for distributed enterprise branch-office environments and retail-specific deployments.
Unified CME enables Cisco Integrated Services Routers (ISRs) to deliver voice and video that business users commonly need to meet the communications requirements of the branch office.
Unified SRST uses the existing network of a remote site to provide multi-feature redundancy for centralized Cisco call-processing deployments during WAN link failures. SRST works with Unified CM and Cisco Unified Business Edition
Cisco Business Edition 6000 (Cisco BE6000) and Cisco BE7000 are packaged offerings for smaller and mid-market businesses, containing the call processing, mobility, and messaging component of Cisco Collaboration Systems Release. Cisco BE includes the features and capabilities of Unified CM, Cisco Unified Mobility, and Cisco Unity Connection co-resident on a single, low-cost Media Convergence Server.
Cisco Business Edition 6000 (Cisco BE6000) is designed for organizations with up to 1000 employees, and offers premium voice, video, mobility, messaging, conferencing, instant messaging and presence, and contact center features on a single, integrated platform.
Cisco Business Edition 7000 (Cisco BE7000) is a packaged solution that delivers complete collaboration capabilities for fast-growing companies with 1000 users and 3000, or more, devices.
Cisco VCS delivers exceptional scalability and resiliency, secure communications, and simplified large-scale provisioning and network administration in conjunction with Cisco TelePresence Management Suite (Cisco TMS).
Cisco VCS Expressway works transparently with Unified CM to provide rich telepresence services to organizations. Cisco VCS supports on-premises and cloud applications, offers interoperability with third-party unified communications, IP telephony networks, and VoIP systems.
Strong customer care systems create the foundation for positive customer service, a key factor in building a stronger business.
Note | All Contact Center 10.5(1) versions will be available post Collaboration System Release 10.5(1). |
Cisco Unified Intelligent Contact Management Enterprise (Unified ICME) enables you to transparently integrate traditional inbound and outbound voice applications with Internet applications such as real-time chat, Web collaboration, and e-mail.
Cisco Unified Contact Center Enterprise (Unified CCE) supports a variety of deployment models, from premises-based to hosted installations. The Unified CCE, Hosted, and Federated deployment models are suitable for service providers, outsourcers, and large enterprise companies.
For incumbent service providers and new service carriers, the solution creates a new high-margin service revenue stream. For enterprise companies with multiple branch offices or divisions, the value is a centralized contact center infrastructure that can offer services to its various divisions or satellite offices.
Unified CCX supports powerful, agent-based service as well as fully integrated self-service applications.
Unified CCX meets the needs of mid-market and enterprise companies that need easy-to-deploy, easy-to-use, secure, virtual, highly available, and sophisticated customer interaction management for up to 400 agents.
Unified CVP provides IP-based self-service and call routing. It combines open-standards support for speech with intelligent application development and industry-best call control to deliver personalized self-service to callers, either as a standalone interactive-voice-response (IVR) system or transparently integrated with a contact center.
Unified Intelligence Center is a web-based reporting application that provides real-time, and historical, reports in an easy-to-use, wizard-based application for Cisco Contact Center products. It allows contact center supervisors and business users to view report details for every contact across all channels in the contact center from a single interface.
The Finesse desktop is the next-generation agent and supervisor desktop for Cisco Customer Collaboration solutions. Finesse provides easy access to applications and information through a customizable web-based interface. It offers customer care representatives an intuitive, easy-to-use desktop design.
MediaSense is an open-standards, network-based platform that supports recording, playback, live streaming, and audio and video storage with rich recording metadata. It provides an efficient, cost-effective platform for capturing business conversations, including customer service interactions.
SocialMiner is a social media customer care solution that allows your company to respond to customers using the same social network the customer is using, such as Twitter, Facebook, and other public forums or blogging sites.
This innovative customer service capability searches multiple social networks to capture public customer postings and then organize, filter, and prioritize these postings and present them to your customer care team for response.
Simplify your data center architecture and reduce the number of devices to purchase, deploy, and maintain, to become faster and more agile.
Cisco Unified Communications Manager IM and Presence Service provides native standards-based, dual-protocol, enterprise instant messaging (IM) and network-based presence as part of Cisco Unified Communications. All the features and capabilities that were available within Cisco Unified Communications Manager IM and Presence Service are now part of the Unified CM Releases.
Cisco Emergency Responder enhances the existing emergency 9-1-1 functionality offered by Unified CM. It ensures that the Unified CM sends emergency calls to the appropriate Public Safety Answering Point (PSAP) for the caller's location, and that the PSAP can identify the caller's location and return the call if necessary.
Cisco UACs pair with Cisco Unified IP Phones, and are supported on Cisco Unified Communications Manager and Cisco BE platforms. Cisco UACs give operators and receptionists superior call routing and distribution tools to deliver positive experiences to callers.
Cisco UAC Standard
Associated with a Cisco Unified IP Phone, the Cisco UAC Standard provides the human attendant console operator with the tools to quickly accept and effectively dispatch incoming calls to individuals across the organization.
Cisco UAC Advanced
Cisco UAC Advanced can manage up to 100,000 contacts from customers, employees, and business partners, smoothly and efficiently. The optional high-availability feature for the Cisco UAC Advanced server protects your system from downtime
Cisco TelePresence Content Server lets you easily share knowledge and enhance communication. You can record conferences, access live and on-demand presentations, and corporate training sessions-anywhere, anytime. You can distribute live or recorded content to any computer or download to your favorite portable media device.
Cisco Paging Server is designed for applications of any size for customers of Unified CM. The InformaCast software application offers essential paging functions through Cisco IP Phones with emergency notification capabilities built-in.
InformaCast operates in two modes, Basic Paging and Advanced Notification.
For more information about this product, go to http://www.cisco.com/c/en/us/products/unified-communications/paging-server/index.html
Is scalable, high-quality conferencing for mid-market and larger enterprise customers
Lets you meet over the web in real time, from anywhere, anytime, on any device
Improves operational efficiency and reduces downtime through products and solutions for management and scheduling
Cisco Pervasive Conferencing is a solution that enables video conferences for your entire enterprise. It optimizes conference resources, maximizing the number of people who can join a conference and the number of conferences that can be supported within an organization. Cisco Personal Multiparty is a flexible consumption model to allow Unified CM customers to extend their capability to include multiparty video collaboration, and is available within the Cisco Unified Workspace Licensing Professional license package or through a la carte licensing. For more information see: Cisco Pervasive Conferencingand Cisco Personal Multiparty.
The Cisco TelePresence Server is an innovative software solution enabling high-quality standards-based conferencing for the mobile or desktop user and the immersive room meeting participant. Compatible with a range of hardware platforms, the Cisco TelePresence Server is a versatile, highly scalable solution, with flexible licensing options, for midmarket and larger enterprise customers.
Cisco TelePresence Server Data Sheets
Cisco TelePresence Server 4.0 Software Maintenance Release Notes
The fault-tolerant Cisco TelePresence MCU is designed for the mission-critical communication needs of large enterprises. This solution is also ideal for service providers who want to differentiate themselves by offering outstanding videoconferencing services.
Cisco TelePresence MCU MSE Release Notes
For more information about this product, go to: http://www.cisco.com/c/en/us/products/conferencing/telepresence-mcu-mse-series/index.html.
Cisco TelePresence Conductor helps ensure simple, reliable, and efficient multiparty telepresence and collaborative conferencing. It simplifies multiparty video communications, orchestrating the different resources needed for each conference as required.
WebEx Meetings Server is a highly secure, fully virtualized, behind-the-firewall conferencing solution that combines audio, video, and web conferencing in a single solution. With Cisco WebEx Meetings Server you can respond to organizational requirements for higher productivity, employee-led innovation, support for more flexible work styles, and dynamic collaboration.
Cisco TMS provides scheduling, control, and management of telepresence conferencing and media services infrastructure and endpoints, enabling enterprises to improve productivity, reduce costs, and maximize return on their telepresence investments.
Cisco TelePresence Management Suite Data Sheets
Cisco TelePresence Management Suite 14.4 Software Release Notes
Cisco TMSPE 1.2 enables large-scale provisioning of users and endpoints through Cisco TelePresence Video Communication Server. It provides a back end and portal for FindMe and Smart Scheduler, a user-friendly scheduling interface for telepresence resources.
Cisco TelePresence Management Suite Provisioning Extension Data Sheet
Cisco TelePresence Management Suite Provisioning Extension Version 1.2 Software Release Notes
Cisco TMSXE integrates Cisco TelePresence Management Suite with Microsoft Exchange 2007 and 2010, allowing organizers to book video conference resources through their Outlook clients.
Cisco TelePresence Management Suite Extension for Microsoft Exchange Data Sheet
Cisco TelePresence Management Suite Extension for Microsoft Exchange Version 4.0
Cisco WebEx Meetings Server is a highly secure, fully virtualized, behind-the-firewall conferencing solution that combines audio, video, and web conferencing in a single solution. With Cisco WebEx Meetings Server, you can respond to organizational requirements for higher productivity and employee-led innovation, as well as support more dynamic collaboration and flexible work styles.
Cisco WebEx Meeting Center Release Notes
For more information about this product, go to: http://www.cisco.com/c/en/us/products/conferencing/webex-meeting-center/index.html.
Cisco Unity Connection is the voice and unified messaging component of the Cisco Collaboration Systems. Cisco Unity Connection lets you access and manage voice messages in a variety of ways, through the email inbox, a web browser, Cisco Jabber, Cisco Unified IP Phones, smartphones, tablets, and more.
The Cisco IP Phone 7800 Series delivers advanced IP telephony features and crystal clear wideband audio performance to deliver an easy-to-use, full-featured voice communications experience.
Cisco IP Phone 7800 Series Data Sheets
The Cisco Unified SIP Phone 3905 is a cost-effective, entry-level IP phone that fills the need for basic voice communications with common Unified CM features.
The Cisco Unified IP Phone 6900 Series offers personalization options, including the choice of two colors and two handset weights.
Cisco Unified IP Phone 6900 Series Data Sheets
The Cisco Unified IP Phones 7900 series provides IP phones with color liquid crystal display (LCD), including dynamic soft keys for call features and functions. This series also offers support for information services, including Extensible Markup Language (XML) capabilities to extend IP phone systems.
Cisco Unified IP Phone 7900 Series Data Sheets
This series offers a broad portfolio of XML and MIDlet applications that can help a company transform its business processes, reduce operating and administration costs, and boost productivity.
Cisco Unified IP Phone 8900 Series Data Sheets
This series includes five models of conference phones to support a wide variety of users. It supports knowledge workers, administrative staff, managers, and executives, as well as those seeking audio conferencing for a conference room within mid-sized businesses to large enterprises.
Cisco IP Phone 8800 Series Data Sheet
The Cisco Unified IP Phone 9900 Series delivers high-quality, interactive multimedia communications and advanced features in an elegant ergonomic design that is user and eco-friendly.
Cisco Unified IP Phone 9900 Series Data Sheets
The Cisco TelePresence System 500 Series brings virtual, in-person experience directly to the private office. Executives or team leaders can instantly connect with colleagues, partners, and customers over telepresence at equal stature, appearing life-size on Cisco TelePresence System 3000, Cisco TelePresence TX9000, and other immersive endpoints.
The Cisco TelePresence EX Series is an all-in-one tool that streamlines the desktop so you can fluidly move from individual work on your laptop, to a quick video call with a colleague, to problem-solving over shared spreadsheets.
The SX20 Quick Set is a flexible solution that lets you transform any flat panel display into a telepresence system for small to medium-size meeting rooms. The SX20 Quick Set delivers high-definition video quality, multiparty conferencing, and three different camera options to accommodate room size and configurations.
This low-cost, high-quality unit combines camera and codec into a single, compact device that is mounted over your standard flat-panel display and connects through a discreet single-cable system for Power over Ethernet (PoE).
The Cisco TelePresence Profile Series offers a lifelike, HD video collaboration experience for teams of all sizes. This integrated telepresence solution delivers an easy-to-use and consistent video experience.
The Profile Series has several options powered by the Cisco TelePresence C-Series Codec, depending on the size of your meeting room and your requirements for collaboration and content sharing.
The Cisco TelePresence MX Series can turn a conference room into a telepresence room, where you can call team members to a meeting, within 10 minutes, on a brilliant 42-inch or 55-inch screen.
The Cisco TelePresence SpeakerTrack 60 Camera is a dual-camera system. Using two cameras that act independently, SpeakerTrack 60 quickly tracks and displays active speakers, switching between them in an instant. So meetings can progress fluidly, and speaker expressions and reactions are captured in real time.
Cisco TelePresence SpeakerTrack 60 Camera Data Sheets
For more information about this product, see Cisco TelePresence SpeakerTrack 60.
The Precision 60 Camera provides a powerful integrator imaging solution for large meeting room scenarios.
The Cisco DX Series uniquely blends mission-critical business communications with intuitive touch-screen navigation and innovative personalization options of mobile consumer smartphones.
Cisco Jabber is a unified communications application that lets you be more productive from anywhere on a broad array of devices. Find the right people, see if and how they are available, and collaborate using your preferred method.
Cisco Jabber for Android streamlines your communications. It unifies presence, instant messaging, video, voice, voice messaging, and conferencing capabilities securely into one client on your mobile device. Your communications are clear, secure, clear, and reliable. You can communicate and collaborate effectively from anywhere.
Cisco Jabber for Mac offers best-in-class unified communications and is built on open standards. Cisco Jabber for Mac brings employees together from anywhere, through presence, instant messaging, audio and web conferencing, enterprise voice, and visual voicemail into one client on your desktop.
Cisco Jabber for iPhone and iPad is a Unified Communications application that provides instant messaging (IM), video and voice calling, corporate directory search, presence, and voicemail.
Cisco Jabber for Windows streamlines communications and enhances productivity by unifying presence, instant messaging, video, voice, voice messaging, desktop sharing, and conferencing capabilities securely into one client on your desktop. Cisco Jabber for Windows delivers highly secure, clear, and reliable communications.
Cisco Virtualization Experience Media Engine (VXME) for Windows extends the Cisco Jabber collaboration experience to virtualized environments by facilitating real-time voice and video traffic processing on the local devices.
Note | Cisco Jabber Guest will be available post Collaboration System Release 10.5(1). |
Cisco Jabber Guest lets you connect with visitors through your website or mobile application to talk with one or more of your employees via instant-on, real-time voice and video. They can also watch videos about products and talk with subject-matter experts. They can ask questions and get them answered right now. And do so from the device they prefer-tablet, computer, or smartphone.
Cisco Prime Collaboration removes management complexity and provides automated, accelerated provisioning, real-time monitoring, proactive troubleshooting, and long-term trending and analytics in one integrated product. The solution delivers a premier operations experience through an intuitive user interface and optimized operator methodology, including automated workflows that ease implementation and ongoing administration through three APIs.
Cisco Prime Collaboration is a comprehensive video and voice service assurance and management system with a set of monitoring, troubleshooting, and reporting capabilities that help ensure end users receive a consistent, high-quality video and voice collaboration experience.
Accelerate site rollouts and ongoing maintenance, lower operating expenses, and help ensure a world-class quality of experience for end users with Cisco Prime Collaboration. This comprehensive, unified management solution for voice and video collaboration networks provides automated provisioning, simplified monitoring and troubleshooting, and long-term trending and analytics.
Cisco Prime Collaboration Provisioning provides a scalable web-based solution to manage company’s next-generation communication services. Provisioning manages IP communication services in an integrated IP telephony, video, voice mail, and unified messaging environment that includes Unified CM, Unified CME, Cisco Unity, Unity Express, and Cisco Unity Connection systems.
Cisco Prime Collaboration Assurance continuously monitors the current operational status of different IP communications elements such as Unified CM, Unified CME, Cisco Unity systems, Cisco Unity Express, Cisco Unity Connection, Cisco Unified Contact Center, Cisco Unified Contact Center Express, Unified CM IM and Presence Service, Cisco Emergency Responder, and Cisco Unified MeetingPlace Express, as well as Cisco gateways, routers, switches, and IP phones. It also provides diagnostic capabilities for faster trouble isolation and resolution.
Cisco Prime Collaboration Deployment allows a user to perform tasks, such as migration or upgrade, on servers that are in the inventory.
Cisco Prime License Manager (Cisco Prime LM) automates Cisco IOS software activation and license management for a wide range of Cisco platforms running IOS as well as other operating systems. Cisco Prime LM has an intuitive, easy-to-use interface, automates software activation workflows, and scales for large network deployments.
Release Notes for Cisco Prime License Manager Release 10.5(1)
Cisco Unified Computing System (UCS) and servers unify computing, networking, management, virtualization, and storage access into a single integrated architecture. This unique architecture enables end-to-end server visibility, management, and control in both bare metal and virtual environments, and facilitates the move to cloud computing and IT-as-a-Service with fabric-based Infrastructure.
For more details about the UCS architecture, see Servers — Unified Computing.
Note | Cisco Unified Communications can run virtualized on UCS or third-party servers. For more information go to, Unified Communications in a Virtualized Environment. |
Delivering performance, versatility, and density without compromise, the Cisco UCS B200 M3 Blade Server addresses the broadest set of workloads, from IT and web infrastructure through distributed database.
Cisco UCS C-Series Rack Servers deliver unified computing in an industry-standard form factor to reduce total cost of ownership and increase agility. Each product addresses varying workload challenges through a balance of processing, memory, I/O, and internal storage resources.
Cisco 2900 and 3900 Series Integrated Services Routers (ISR) are designed to meet the application demands of today's medium-sized branches and to evolve to cloud-based services. They deliver virtualized applications and highly secure collaboration through the widest array of WAN connectivity at high performance that offers concurrent services at up to 75 Mbps.
The Cisco 4451-X offers encryption acceleration, voice- and video-capable architecture, application firewall, call processing, and embedded services. In addition, the platform supports a range of wired connectivity options such as T1/E1, T3/E3, and fiber Gigabit Ethernet. This platform offers superior performance and flexibility for network deployments across large enterprise offices.
Cisco 4451-X Integrated Services Router Data Sheet
Release Notes for the Cisco 4451-X Integrated Services Router