IBM Notes Contact Search
Jabber doesn't support searching for IBM Notes contacts using " or \ as the first character in the search string.
The client can
store up to 250 entries in your call history.
When you are transferring a call to a third party, the third party must respond to the call before you can complete the transfer. You cannot currently dial the third party and connect the first party while waiting for the call to connect (also known as a blind transfer).
Certificate Requirements for Non-Domain Computers
All computers that run Cisco Jabber must have both base and delta Certificate Revocation List (CRL) files. Computers within the domain automatically get these files, but computers outside of the domain require manual installation of the base and delta CRL files. These files are required for Cisco Jabber to trust to the Cisco WebEx Meetings Server certificate.
Chat Reply and No Voicemail Profile
The chat reply feature does not work if the user has no voicemail profile configured. If the user selects Chat reply in an incoming call, the call continues to ring and the Chat reply and Answer options are greyed out. This limitation is documented in CSCux75667.
Check Point VPN
Cisco Jabber for Windows does not currently support Check Point
This limitation is documented in CSCuy34099.
Cisco AnyConnect Secure Mobility Client
Cisco Jabber for Windows supports Cisco AnyConnect Secure Mobility Client
version 4.0 and later. This limitation is documented in CSCuy14721.
Medianet Metadata feature is no longer supported in Cisco Jabber for Windows.
The Cisco Medianet CDP driver leveraged by the Cisco Jabber desk
phone video feature is supported for Windows 7 & 8 deployments. The desk
phone video feature and Cisco Medianet CDP driver installation are not
supported on Windows 10 workstations.
Cisco Unity Connection Dispatch Messages
In Cisco Unity Connection, a dispatch message is sent to a distribution list with the message
configured in such a way that only one user responds to that
message. A user can accept, decline, or postpone the dispatch
Cisco Jabber for Windows does not support Cisco Unity Connection dispatch messages. This limitation is documented in CSCuw31908.
Configuration Parameters for Photo Retrieval
Include the configuration parameters for photo retrieval in the global configuration XML file (jabber-config.xml). If you include them in the group configuration XML file, photo retrieval might fail.
Emails to a Group of Contacts
There is a limit of 2083 characters in the To field when sending an email to a group of contacts. Depending on the length of the email addresses and the number of contacts, not all contacts may be added to the email. For more information about the 2083 character limitation, see https://support.microsoft.com/en-ie/kb/208427. This limitation is documented in CSCuz80198.
High DPI Devices
Cisco Jabber for Windows does not support IM-only screen share in a high DPI environment. This limitation is documented in CSCuw50217.
Location Feature and Multiple Domain Support in Release 11.1
Consider the following deployment scenario:
When you deployed your Cisco Unified Communications Manager IM and Presence Service node, all users were imported with single domain support. You later changed the address scheme to Directory URI (multiple domain support).
The location feature will now not work for newly added domain users. Users in the initial domain are unaffected. This limitation is documented in CSCuu76519.
Outlook Local Contacts and Presence
Users' presence is
unknown when the contact is manually added to contacts in Microsoft Outlook
2010 and 2013, when the contact is added to local (custom) contacts with an
email address type of SMTP. To resolve this issue, delete the contact and add
it again manually, ensuring the email address type is Exchange (EX). This item
is documented in CSCuo57172.
Accessories and Software
If you use
Plantronics accessories for
call management, and if you have Plantronics Hub installed, ensure that at least version 3.5 is installed. Download Plantronics Hub 3.5
from the Plantronics website.
Remote Desktop Control over Mobile and Remote Access
Remote desktop control over Mobile and Remote Access is not supported.
SAML SSO on Cisco Unified Communications Manager and Cisco Unity Connection servers,
use a fully qualified domain name (FQDN) instead of an IP Address to
define the server name. If you use an IP Address, the client displays a warning
message that the certificate is not valid. The requirement to use an FQDN is
because the embedded Internet Explorer browser is not able to validate IP
addresses in the
Alternate Name (SAN) certificate.
Characters in Credentials
rules apply to space characters and credentials:
- Usernames can contain
spaces in on-premises deployments.
- Usernames cannot contain
spaces in cloud-based deployments.
- Passwords cannot contain
spaces in any deployment scenario.
- The first and last
characters of usernames in on-premises deployments must not be spaces. This rule is
also true for usernames synchronized from a directory source.
Characters in Usernames or Passwords
The ASCII printable character set is supported, except for space and delete. The ASCII control and extended character sets are not supported, such as ü, Ü, ä, or ö. Using these characters with Cisco Jabber for Windows will result in softphone registration failure. The following error message is displayed: “Invalid username or password entered. Go to Phone Services in the Options window and enter the correct username and password".
Standard CTI Secure Connection User Group
Cisco Jabber for Windows does not currently support CTI connections over transport layer security (TLS). As a result, Cisco Jabber for Windows users cannot switch from using a CSF device to using a desk phone device if they belong to the Standard CTI Secure Connection user group. This limitation is documented in CSCux83786.
Upgrades from Release 10.6.6
If you are upgrading from Cisco Jabber Release 10.6.6, complete the following procedure:
Uninstall Cisco Jabber.
Delete all the files in C:\Program Files (x86)\Cisco Systems\Cisco
Install Cisco Jabber 11.0(x)
If you do not remove all the files from the specified location, installation of Cisco Jabber 11.0(x) will fail.
Click-To-X Feature with Contacts in Microsoft Outlook
If you use UDS as
a directory source, users can only use Click-To-X capabilities, such as
Click-To-Call and Click-To-IM, to contact Microsoft Outlook users if they are
already in the cache file. A cache file is created for someone if they are in
the users' Cisco Jabber contacts list, or have a Cisco Jabber history created
by the user previously searching, IMing, or calling them, or by leaving a voice