Configure IM and Presence Service for an On-Premises Deployment
IM and Presence Service Workflow for an On-Premises Deployment with Cisco Unified Communications Manager 10.5 and later
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IM and Presence Service Workflow for an On-Premises Deployment with Cisco Unified Communications Manager Release 9.x and Later
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IM and Presence Service Workflow for an On-Premises Deployment with Cisco Unified Communications Manager Release 8.6
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Prepopulate Contact Lists in Bulk
You can pre-populate user contact lists with the Bulk Administration Tool (BAT).
In this way you can prepopulate contact lists for users so that they automatically have a set of contacts after the initial launch of the client.
Cisco Jabber supports up to 300 contacts in a client contact list.
Procedure
Command or Action | Purpose | |
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Step 1 |
Create a CSV file that defines the contact list you want to provide to users. |
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Step 2 |
Use the BAT to import the contact list in bulk to a set of users. |
For more information about using BAT and the format of the CSV file, see the Deployment Guide for Cisco Unified Communications Manager IM & Presence for your release. |
Enable Message Settings
Enable and configure instant messaging capabilities.
Before you begin
Procedure
Step 1 |
Open the Cisco Unified CM IM and Presence Administration interface. |
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Step 2 |
Select . |
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Step 3 |
Select the following options:
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Step 4 |
Select other messaging settings as appropriate. |
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Step 5 |
Select Save.
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What to do next
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If you have Cisco Unified Communications Manager IM and Presence Service release 9.x and later, Add an IM and Presence Service.
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If you have Cisco Unified Presence Release 8.6, Specify Capabilities Assignments.
Specify Capabilities Assignments
Complete the steps in this task to provide users with instant messaging and presence capabilities when using Cisco Unified Presence.
Before you begin
Procedure
Step 1 |
Open the Cisco Unified CM Administration interface. |
Step 2 |
Select .The Find and List Capabilities Assignments window opens. |
Step 3 |
Specify the appropriate filters in the Find Capabilities Assignment where field and then select Find to retrieve a list of users. |
Step 4 |
Select the appropriate users from the list. The Capabilities Assignment Configuration window opens. |
Step 5 |
Select both of the following in the Capabilities Assignment Configuration section:
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Step 6 |
Select Save. |
Add an IM and Presence Service
Provide users with IM and Presence Service capabilities.
Procedure
Step 1 |
Open the Cisco Unified CM Administration interface. |
Step 2 |
Select .The Find and List UC Services window opens. |
Step 3 |
Select Add New. The UC Service Configuration window opens. |
Step 4 |
In the Add a UC Service section, select IM and Presence from the UC Service Type drop-down list. |
Step 5 |
Select Next. |
Step 6 |
Provide details for the IM and Presence Service as follows: |
Step 7 |
Select Save. |
Apply an IM and Presence Service
After you add an IM and Presence Service on Cisco Unified Communications Manager, you must apply it to a service profile so that the client can retrieve the settings.
Before you begin
Procedure
Step 1 |
Open the Cisco Unified CM Administration interface. |
Step 2 |
Select .The Find and List Service Profiles window opens. |
Step 3 |
Find and select your service profile. The Service Profile Configuration window opens. |
Step 4 |
In the IM and Presence Profile section, select up to three services from the following drop-down lists:
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Step 5 |
Click Save. |
Step 6 |
Add users to the service profile. |
Step 7 |
Click Save. |
Configure Presence in Microsoft SharePoint 2010 and 2013
Before you begin
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For Cisco Jabber for Windows clients only.
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Ensure that all sites are in sync with Microsoft SharePoint Central Administration (CA).
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Ensure that synchronization between Microsoft SharePoint and Active Directory is set up.
Procedure
Step 1 |
If you have Microsoft SharePoint 2013, update the SharePoint CA profile pages for users with the following information:
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Step 2 |
If you have Microsoft SharePoint 2010, update the SharePoint CA profile pages for users with the following information:
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Configure Users with IM and Presence Service
You can enable users for IM and Presence.
Configure Users Individually
Enable instant messaging and presence service and add your service profile to individual users.
Procedure
Step 1 |
Open the Cisco Unified CM Administration interface. |
Step 2 |
Select .The Find and List Users window opens. |
Step 3 |
Specify the appropriate filters in the Find User where field and then select Find to retrieve a list of users. |
Step 4 |
Select the appropriate username from the list. The End User Configuration window opens. |
Step 5 |
Locate the Service Settings section and do the following: |
Step 6 |
Select Save. |
Configure Users in Bulk
Enable instant messaging and presence and add your service profile to multiple users.
Procedure
Step 1 |
Open the Cisco Unified CM Administration interface. |
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Step 2 |
Select .The Find and List Users To Update window opens. |
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Step 3 |
Specify the appropriate filters in the Find User where field and then select Find to retrieve a list of users. |
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Step 4 |
Select Next. The Update Users Configuration window opens. |
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Step 5 |
Select both of the Enable User for Unified CM IM and Presence check boxes.
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Step 6 |
Select the UC Service Profile check box and then select your service profile from the drop-down list.
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Step 7 |
In the Job Information section, specify if you want to run the job immediately or at a later time. |
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Step 8 |
Select Submit. |