Configure a Service Profile

Activate and Start Essential Services

Essential services enable communication between servers and provide capabilities to the client.

Procedure

Step 1

Open the Cisco Unified IM and Presence Serviceability interface.

Step 2

Select Tools > Control Center - Feature Services.

Step 3

Select the appropriate server from the Server drop-down list.

Step 4

Ensure the following services are started and activated:

  • Cisco SIP Proxy
  • Cisco Sync Agent
  • Cisco XCP Authentication Service
  • Cisco XCP Connection Manager
  • Cisco XCP Text Conference Manager
  • Cisco Presence Engine
Step 5

Select Tools > Control Center - Network Services.

Step 6

Select the appropriate server from the Server drop-down list.

Step 7

Ensure Cisco XCP Router Service is running.

Create a Service Profile

You create a service profile that contains the configuration settings for the services you add on Cisco Unified Communications Manager. You add the service profile to the end user configuration for your users. The client can then retrieve settings for available services from the service profile.

Before you begin

Activate and Start Essential Services

Procedure

Step 1

Open the Cisco Unified CM Administration interface.

Step 2

Select User Management > User Settings > Service Profile.

The Find and List Service Profiles window opens.

Step 3

Select Add New.

The Service Profile Configuration window opens.

Step 4

Enter settings on the Service Profile Configuration window as follows:

  1. Specify a unique name for the service profile in the Name field.

  2. Select Make this the default service profile for the system, if appropriate.

Note 

For phone mode, in the IM and Presence Profile section ensure that the Primary field has <None> selected.

Step 5

Select Save.