The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
A new API waitingcontactstatus is added, which makes an internal call to Unified CCX to find the Position in Queue (PIQ) and Estimated Wait Time (EWT) of
a chat. For more information about the API, see the Get (queue position and estimated wait time) section in the Customer Collaboration Platform Developer Guide.
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Before you upgrade, ensure to update the Virtual Machine settings and Virtual Hardware memory settings. For details, see the Update Virtual Machine Settings section in the Cisco Customer Collaboration Platform Installation and Upgrade Guide.
If you switch back from Customer Collaboration Platform 15.0 to any of the previous versions, the chat related information in the Cassandra database, that are updated for 15.0, will not be synced.
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