Release Notes for Contact Center Solutions
This document includes updates on the Cisco Unified Contact Center Express (Unified CCX) solution and all related components such as Cisco Unified Intelligence Center (CUIC), Cisco Finesse, Customer Collaboration Platform (CCP).
![]() Note |
Cisco SocialMiner has been renamed as Customer Collaboration Platform (CCP). |
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Release Notes for Cisco Packaged Contact Center Enterprise Solution at http://www.cisco.com/c/en/us/support/customer-collaboration/packaged-contact-center-enterprise/products-release-notes-list.html
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Release Notes for Cisco Hosted Collaboration Solution for Contact Center at http://www.cisco.com/c/en/us/support/unified-communications/hosted-collaboration-solution-contact-center/products-release-notes-list.html
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Release Notes for Cisco Unified Contact Center Express Solution at http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-release-notes-list.html
In addition to the release notes in this document, see the release note compilations for the other contact center solutions at the following links:
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Release Notes for Cisco Packaged Contact Center Enterprise Solution at http://www.cisco.com/c/en/us/support/customer-collaboration/packaged-contact-center-enterprise/products-release-notes-list.html
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Release Notes for Cisco Hosted Collaboration Solution for Contact Center at http://www.cisco.com/c/en/us/support/unified-communications/hosted-collaboration-solution-contact-center/products-release-notes-list.html
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Release Notes for Cisco Unified Contact Center Enterprise Solution at http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-release-notes-list.html
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Release Notes for Cisco Unified Contact Center Express Solution at http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-release-notes-list.html