Patch Upgrade

You can install a patch file that is downloaded from cisco.com on the existing Cisco Unified SIP Proxy release software. Installing the patch file helps you upgrade to a newer patch version of the Cisco Unified SIP Proxy without any modifications to your existing virtual machine.

Downloading the Patch File

Cisco Unified SIP Proxy supports OpenSSH as the recommended SFTP server that can run in Linux, MacOS, or Windows systems. However, Cisco Unified SIP Proxy also supports the following Windows-based SFTP servers for storing the downloaded patch files:
Table 1. List of Cisco Unified SIP Proxy Supported SFTP Servers

Configure Absolute Backup Path (/path/from/root/to/backup/directory)

Windows OpenSSH(recommended)

CopSSH-v5.0.0

Procedure

Step 1

Open the Cisco Unified SIP Proxy Server site: http://www.cisco.com/c/en/us/support/unified-communications/unified-sip-proxy-software/tsd-products-support-series-home.html.

Step 2

If prompted, login using your Cisco.com username and password.
Step 3

Locate the patch file in the “Download Software” section and download the file.

What to do next

Configure the patch upgrade. See Configuring Patch Upgrade.

Configuring Patch Upgrade

Before you begin

  • Know the SFTP server URL, username, and password. Make sure that the SFTP server URL is pointing to the absolute path of the directory containing the patch.

  • Download the patch file and store it in the SFTP server. See Downloading the Patch File.

Procedure

Step 1

Choose Administration > Patch Upgrade.

The system displays the Patch Upgrade Configuration page.

Step 2

Enter the URL of the Secured File Transfer Protocol server in the SFTP Server URL field.

Step 3

Enter the username in the Username field.

Step 4

Enter the password in the Password and Confirm Password fields.

Step 5

Click Apply.

What to do next

Install the patch file. See Installing the Patch File.

Installing the Patch File

Before you begin

Procedure

Step 1

Choose Administration > Start Upgrade.

The system displays the Start Upgrade page.

Step 2

Select the patch file from the File Name drop-down list.

File Name drop-down lists all the patch files that are stored in the SFTP server. When there are no patch files stored in the SFTP server, the screen displays No Patch file found in the server. message.

Step 3

Click OK when prompted for confirmation.

Step 4

Click Upgrade.

The system goes offline and takes the backup of the existing configuration. The backup files are stored in the server specified while configuring backup and restore. After the backup is completed, the Backup is done... Click here to start the patch installation message is displayed.

Note 

Navigating to other pages terminates the upgrade process and requires you to restart the patch installation.

Step 5

Click Click Here.

  • If installation is successful, the system gets upgraded to new version and displays Patch upgrade successful. Bring back to online message.

  • If installation fails, the system rolls back to the version before initiating the patch install and displays Patch upgrade failed. Bring back to online message.

Step 6

Click Bring Back to online.

The system comes back to online mode.

What to do next

Verify the Cisco Unified SIP Proxy version. See Verifying Patch Upgrade.

Verifying Patch Upgrade

Procedure

Step 1

Choose Administration > Start Upgrade.

The system displays the Start Upgrade page.
Step 2

Check the Cisco Unified SIP Proxy version displayed on the Start Upgrade page.

Troubleshooting Patch Upgrade

Procedure

Step 1

Choose Administration > Start Upgrade.

The system displays the Start Upgrade page.

Step 2

Click Download Log File. Save the file to a convenient location.

The log file in .txt format is downloaded. The log file is available in both success and failure scenarios. If there is an upgrade failure, you can use the log file for troubleshooting the failure.