Contacts

Access the Contacts App

You can access the Contacts app from the Applications view screen. The Contacts app gives you access to the following directories and lists:

  • Corporate directory—a directory of the people in your company

  • Personal directory—a directory of your personal contacts. The directory is stored in the call control system and you can access your personal directory from other phones in your phone network.

  • Local contacts—a directory of your personal contacts that is stored in the phone memory.

  • Favorites—a list of contacts that you regularly dial.

Procedure

Step 1

From the Line view screen, press the left arrow of the navigation cluster to view the Applications screen.
Step 2

From the Applications screen, press the left arrow of the navigation cluster to select Contacts .

Favorites

You can add frequently-called numbers to your favorites list. You can use the list to quickly dial an entry in the list. Your list can have up to 50 entries.

Access Favorites

You can access your Favorites list in several ways.

Procedure

Do one of these actions:

  • Press Favorites.
  • Access the Contacts app and select Favorites.
  • Access the Phone app.

Add a Contact to Your Favorites List

Before you begin

The contact must exist in your local contacts list.

Procedure

Step 1

Access Favorites using Access Favorites.

Step 2

Select an unassigned entry.
Step 3

Press Assign.

Step 4

Highlight a local contact and press Details.

Step 5

Highlight a phone number and press Assign.

Delete a Contact from Your Favorites List

You can delete a favorite from the Favorites list. The contact still displays in your Local contacts.

Procedure

Step 1

Access Favorites using Access Favorites.

Step 2

Select an assigned entry.
Step 3

Press Delete.

Step 4

Press Delete to confirm the deletion.

Local Contacts

You can create a list of up to 200 local contacts. The local contacts list is stored in the phone memory.

If your administrator gives you access to the phone administration web page, you can upload and download contacts. For more information, see the Cisco Wireless IP Phone 8821 and 8821-EX Administration Guide for Cisco Unified Communications Manager.

Access Local Contacts

You can access your local contacts list in several ways.

Your administrator can configure the left softkey in the Applications view to be Local contacts.

Procedure

Do one of these actions:

  • Press Local contacts.
  • Access the Contacts app and select Local Contacts.

Search for a Contact in Your Local Contacts List

Procedure

Step 1

Access local contacts using Access Local Contacts.

Step 2

Enter information into the search box.

The context list updates as you enter the information.
Step 3

(Optional) Select an entry, and do one of these actions:

  • Press Select.
  • Press More and select Details.

Add a New Contact to Your Local Contacts List

You can manually add a contact to your Local Contacts list. Each contact requires:

  • a first name or a last name

  • at least one phone number

Procedure

Step 1

Access local contacts using Access Local Contacts.

Step 2

Press More and select Add new.

Step 3

Enter the contact information.
Step 4

Press More and select Save.

Edit a Contact in Your Local Contacts List

Procedure

Step 1

Search for a contact as described in Search for a Contact in Your Local Contacts List.

Step 2

Select an entry, press More , and select Details.

Step 3

Press More and select Edit.

Step 4

Change or add information about your contact.
Step 5

(Optional) Highlight a contact number, press More, and select Mark primary to set the primary number for the contact.

Step 6

Press More and select Save.

Call a Contact from Your Local Contacts List

When you call a local contact, you can call their primary number (displayed with a checkmark) or one of their alternate numbers.

Procedure

Step 1

Search for a contact as described in Search for a Contact in Your Local Contacts List.

Step 2

Select a contact.
Step 3

Do one of these actions:

  • Press Answer/Send to call the primary number.
  • Press More, press Dial.
  • Press More, press Details to see additional information, then press More and do one of these actions:

    • Select Dial to call the contact's primary number.

    • Select Edit dial to select and call an alternate number.

    • Press Answer/Send.

Remove a Contact from Your Local Contacts List

If you do not want a contact in your Local contacts list, you can delete the entry. If the contact is also in your Favorites list, when you delete the contact from your Local contacts list, the entry in the Favorites list is also deleted.

Procedure

Step 1

Search for a contact as described in Search for a Contact in Your Local Contacts List.

Step 2

Select the contact to delete.
Step 3

Press More and select Delete.

Step 4

Press Delete to confirm the deletion.

Remove all Local Contacts

You can clear all the contacts from your local contacts list. When you delete all contacts, your favorites are also deleted.

Procedure

Step 1

Access local contacts using Access Local Contacts.

Step 2

Press More and select Delete all.

Step 3

Press Delete all to confirm the deletion.

Personal Directory

You can save personal contacts in your personal directory. The system protects your personal directory with a user ID and a PIN that your administrator sets up. The personal directory has two parts:

  • Personal Address Book—You use the personal address book to store the contact information for friends, family, or coworkers.

  • Personal Fast Dials—You use the personal fast dial list to quickly dial a contact.

You can set up your personal directory from your phone or from the Self Care portal.

Sign In and Out of a Personal Directory

Before you begin

Before you can sign in to your personal directory, you need your user ID and PIN. Contact your administrator if you don't know this information.

Procedure

Step 1

Access the Contacts app.

Step 2

Select Personal directory.

Step 3

Enter your user ID and PIN.
Step 4

Press More and select Submit.

Step 5

From the Personal directory window, select Log out and press OK to sign out of your personal directory.

Personal Address Book

Your personal address book contains the contacts that you enter from your phone or from the Self Care portal. You can have up to 99 contacts in your personal address book.

The phone lists your personal address book contacts by nickname.

Search for a Contact in Your Personal Address Book

Procedure
Step 1

Access the Contacts app.

Step 2

Select Personal directory.

Step 3

Select Personal address book.

Step 4

Enter the search criteria.
Step 5

Press More and select Submit.

Step 6

(Optional) Select an entry, press More and select Edit.

Add a New Contact to Your Personal Directory

You can add a contact to your Personal Directory.

Procedure
Step 1

Access the Contacts app.

Step 2

Select Personal directory.

Step 3

Select Personal address book.

Step 4

Press More and select Submit.

Step 5

Press More and select New.

Step 6

Enter the name of the person and a nickname.

The directory displays the nickname.
Step 7

Press Phones.

Step 8

Enter at least one phone number.
Step 9

Press Submit.

Find Contact Information for a Personal Directory Contact from Your Phone

Procedure
Step 1

Access the Contacts app.

Step 2

Select Personal Directory.

Step 3

Select Personal address book.

Step 4

Press More and select Submit.

Step 5

Select a contact.
Step 6

Press Details.

Edit a Contact in Your Personal Directory

Procedure
Step 1

Access the Contacts app.

Step 2

Select Personal Directory.

Step 3

Select Personal address book.

Step 4

Press More and select Submit.

Step 5

Highlight a contact.
Step 6

Press More and select Edit.

Step 7

Change the contact name.

Step 8

Press More and select Phones.

Step 9

Change the contact phone numbers.

Step 10

Press Update.

Call a Contact from Your Personal Directory

Procedure
Step 1

Access the Contacts app.

Step 2

Select Personal Directory.

Step 3

Select Personal address book.

Step 4

Press More and select Submit.

Step 5

Select a contact.
Step 6

Highlight a number and press Dial.

Remove a Contact from Your Personal Address Book

Procedure
Step 1

Access the Contacts app.

Step 2

Select Personal directory.

Step 3

Select Personal address book.

Step 4

Press More and select Submit.

Step 5

Search for a contact.
Step 6

Press More and select Edit.

Step 7

Press More and select Delete.

Step 8

Press OK.

Corporate Directory

You can look up a coworker's number from your phone, which makes it easier to give them a call. Your administrator sets up and maintains the directory.

Search and Dial a Contact from the Corporate Directory

Procedure

Step 1

Access the Contacts app.

Step 2

Select Corporate directory.

Step 3

Enter the search criteria
Step 4

Press More and select Search.

Step 5

Press More and select Call.

Find Contact Information for a Coworker from Your Phone

Procedure

Step 1

Access the Contacts app.

Step 2

Select Corporate directory.

Step 3

Enter the search criteria
Step 4

Press More and select Search.

Step 5

Press More and select Details.