The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
We make it easy for you to make and receive calls with the Phone app.
If your home screen is line view, then you are already in the Phone app.
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Use one of these ways to access the Phone app:
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Your Cisco Wireless IP Phone works just like a regular phone. But we make it easier for you to make calls.
You can easily make a call from the Applications home screen, the Line view home screen, or the Phone app.
| Step 1 |
Enter a phone number. |
| Step 2 |
Press Answer/Send |
You can make an emergency call from your phone, even if you are not signed in. When you start to dial the emergency number, the list of emergency numbers displays although you cannot select the number.
If you try to dial a number that is not in the list of emergency numbers, the phone does not dial the number.
| Step 1 |
If your phone is not turned on, press Power/End Call |
| Step 2 |
Use the keypad to enter your emergency number. |
| Step 3 |
Press Answer/Send |
You can make a call using a headset. If you disconnect the headset during a call, the phone continues the call on the speakerphone.
You have a wired or Bluetooth headset connected to the phone.
| Step 1 |
Access the Phone app. |
| Step 2 |
(Optional) Select a line. |
| Step 3 |
Enter a phone number. |
| Step 4 |
Press Answer/Send |
You can make a call with the speakerphone built into the phone.
| Step 1 |
Press and hold Speakerphone |
| Step 2 |
Dial the phone number. |
| Step 3 |
Press Answer/Send |
| Step 4 |
Press and hold Speakerphone again to turn off speaker mode. |
When your phone is in the desktop charger, you automatically use the speakerphone built into the charger. If you remove the phone from the charger when you are on the call, hold the phone to your ear to hear the call.
| Step 1 |
Dial the phone number. |
| Step 2 |
Press Answer/Send |
Sometimes, instead of just having someone’s phone number, you might also have a phone or video address that you can use to place the call instead.
These addresses might look like an email address, such as username1@example.com, or it might contain numbers like username2@209.165.200.224.
| Step 1 |
Access the Phone app. |
| Step 2 |
(Optional) Select a line. |
| Step 3 |
Press More |
| Step 4 |
Press a number on the keypad to see the available options, and then press the number again to move through the choices. For example, press One (1) |
| Step 5 |
Press Answer/Send |
You can call the most recently dialed phone number from the Phone app.
| Step 1 |
Access the Phone app. |
| Step 2 |
(Optional) Select a line. |
| Step 3 |
Press Redial. |
You can return a recent call with the Recents list in the Phone app.
| Step 1 |
Access the Phone app. |
| Step 2 |
Select a line. |
| Step 3 |
Select an entry from your Recents list. |
| Step 4 |
Press Answer/Send |
You can easily call a contact in your Favorites list.
You must set up a favorite (a frequently-dialed number) in your Favorites list in the Contacts app.
| Step 1 |
Access the Contacts app. |
| Step 2 |
Select Favorites. |
| Step 3 |
Select an entry and press Answer/Send |
You can easily call a contact in your Favorites list from the Applications view.
You must set up a favorite (a frequently-dialed number) in your Favorites list in the Contacts app.
You need to know the index number assigned to the favorite.
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Do one of these actions:
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Your administrator must set up a Speed Dial line for you.
| Step 1 |
Access the Phone app. |
| Step 2 |
Select a Speed dial |
You can dial international calls when you prefix the phone number with a plus (+) sign.
You must be in the Phone app window.
| Step 1 |
Press and hold Asterisk (*) The plus (+) sign is displayed as the first digit in the phone number. If you are off-hook, you hear that the dial tone changes when the + signs is displayed. |
| Step 2 |
Dial the number. |
| Step 3 |
Press Answer/Send |
If you call someone and their line is busy or they do not answer, you can be notified with a message and a special ringtone when they are available.
| Step 1 |
Press Call back. |
| Step 2 |
Press Exit. |
| Step 3 |
When you see the message that the person is available or hear the special ring tone, press Call. |
Your administrator may require that you enter a billing code or authorization code (or both codes) after you dial a phone number. The billing code, called a Client Matter Code, is used for accounting or billing purposes. The authorization code, called a Forced Authorization Code, controls access to certain phone numbers.
When a billing code is required, the phone displays Enter Client Matter Code, the dialed number changes to "********", and you hear a special tone.
When an authorization code is required, the phone displays Enter Authorization Code, the dialed number changes to "********", and you hear a special tone. For security reasons, the phone displays a "*" instead of the number entered.
When both a billing code and an authorization code are required, you are prompted for the authorization code first. Then you are prompted for the billing code.
Your administrator can take steps to protect your calls from tampering by people outside your company. When a lock icon is displayed on your phone during a call, your phone call is secure. Depending upon how your phone is configured, you may have to sign on before you make a call or before a security tone plays over your handset.
Your Cisco Wireless IP Phone works just like a regular phone. But we make it easier for you to answer calls.
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Press Answer or Answer/Send |
When you have an incoming call while you are on an active call, you hear a single beep. You can answer the new call and automatically hold the active call.
| Step 1 |
Press Answer or Answer/Send |
| Step 2 |
(Optional) If you have more than one call waiting, select an incoming call. |
When you get an incoming call that you don't want to answer, you can decline the call, which sends the call to voicemail.
If you don't see the Decline softkey, then your administrator has disabled the ability to decline a call.
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Press Decline. |
When you get an incoming call that you don't want to answer, you can ignore the call. The call shows up in your call list.
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Press the Up or Down arrow on the Navigation cluster. |
If you're busy and don't want to be disturbed, you can silence incoming calls. If you do this, the phone won't ring, but you will see a visual alert. So, you can still choose to answer the call. If you don't answer the call, the call goes to your voicemail instead.
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Choose one of these options:
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If you share call handling tasks with your coworkers, you can answer a call that is ringing on a coworker’s phone. First, your administrator has to assign you to at least one call pickup group.
You can answer a call that rings on another phone within your call pickup group. If multiple calls are available for pickup, you'll answer the call that has been ringing for the longest time.
| Step 1 |
Access the Phone app. |
| Step 2 |
Press More |
| Step 3 |
Press Answer. |
Group Pickup allows you to answer a call on a phone that is outside your call pickup group. You can use the group pickup number to pick up the call, or you can use the number of the phone line that is ringing.
| Step 1 |
Access the Phone app. |
| Step 2 |
(Optional) Select a line. |
| Step 3 |
Press More |
| Step 4 |
Enter the group pickup number or enter the number of the phone line with the call that you want to pick up . |
| Step 5 |
Press More and select Call. |
| Step 6 |
Press Answer. |
You can pick up a call ringing on a phone in another call group.
| Step 1 |
Access the Phone app. |
| Step 2 |
(Optional) Select a line. |
| Step 3 |
Press More |
| Step 4 |
Press Answer. |
If you receive unwanted or harassing calls, use malicious call identification (MCID) to alert your administrator. Your phone sends a silent notification message to your administrator with information about the call.
| Step 1 |
Press More |
| Step 2 |
End the call. |
You can silence the phone ringer for an individual call.
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Do one of the following actions:
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Do one of the following actions:
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You can mute the phone so that you can hear the other caller but they cannot hear you. The Mute 
button is located below the Volume 
key on the side of the phone.
When your phone is in the desktop charger, you mute the desktop charger speaker with the Mute button on the lower right corner of the charger.
| Step 1 |
Press Mute |
| Step 2 |
Press Mute again to turn mute off. |
You can put an active call on hold and then resume the call when you're ready.
| Step 1 |
Access the Phone app. |
| Step 2 |
Press Hold. |
You can be notified when a call is left on hold. The notification is similar to an incoming call notification and includes these cues:
Single ring, repeating at intervals
Flashing message indicator on the handset
Visual notification on the phone screen
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Press Answer to resume the held call. |
When you are on a call, you can access a held call. The phone places the original call on hold.
| Step 1 |
Access the Phone app. |
| Step 2 |
Press the right Navigation key. |
| Step 3 |
Select the held call. |
| Step 4 |
Press Resume. |
You can use your phone to park (temporarily store) a call. You can then retrieve the call from another phone (such as a phone at a coworker’s desk or in a conference room).
There are two ways you can park a call: call park and directed call park. You'll only have one type of call park available on your phone.
Call park—you use the Park softkey to park the call
Directed call park—you use the Transfer softkey the call to a call park number
If the call remains parked for too long, you receive an alert tone. You can answer the call or retrieve it from another phone. If you do not answer the call within a certain length of time, it is routed to another destination (such as voicemail), as set by your administrator.
You can park an active call that you answered on your phone and then use another phone in the call control system to retrieve the call.
You can park only one call at the call park number.
Your call must be active.
| Step 1 |
Access the Phone app. |
| Step 2 |
Press More The phone displays the call park extension. |
You can pick up a parked call from anywhere in your network.
You need the call park extension.
| Step 1 |
Access the Phone app. |
| Step 2 |
(Optional) Select a line. |
| Step 3 |
Dial the call park extension. |
You can forward calls from any line on your phone to another number. Call forward is phone-line specific. If a call reaches you on a line where call forwarding is not enabled, the call rings as usual.
There are two ways of forwarding your calls:
Forward all calls
Forward calls in special situations, such as when the phone is busy or there is no answer.
Verify that your calls are forwarded by looking for the Forward all 
icon in the line label.
| Step 1 |
Access the Phone app. |
| Step 2 |
(Optional) Select a line. |
| Step 3 |
Press More |
| Step 4 |
Enter the number to receive the calls or select an entry from your Recents call list. |
| Step 1 |
Access the Phone app. |
| Step 2 |
(Optional) Select the forwarded line. |
| Step 3 |
Press More |
When you transfer a call, you can stay on the original call until the other person answers. This gives you an opportunity to talk privately with the other person before removing yourself from the call. If you don't want to talk, then transfer the call without waiting for the other person to answer.
| Step 1 |
Access the Phone app. |
| Step 2 |
Press More |
| Step 3 |
Enter the number to call or select an entry from your recent calls. |
| Step 4 |
Press Transfer. |
You can talk with several people in a single call. You can dial another person and add them to the call. If you have multiple phone lines, you can join two calls across two lines.
When you add more than one person to a conference call, wait a few seconds between adding participants.
As the conference host, you can remove individual participants from the conference. The conference ends when all participants hang up.
You can add another person to an active call to create a conference.
| Step 1 |
Access the Phone app. |
| Step 2 |
Press More |
| Step 3 |
Do one of these actions.
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| Step 4 |
Press Merge. |
When you are in a conference call, you can view the conference participants. If you are the conference owner, you can remove a participant from the conference. The screen displays a star (*) beside the conference owner.
You are in an active conference call.
| Step 1 |
Press More |
| Step 2 |
(Optional) Select Update to refresh the participant list. |
| Step 3 |
(Optional) Select a participant and press Remove. |
You can host or join a conference call at a scheduled time.
The conference call does not start until the host dials in, and it ends when all participants hang up. The conference does not automatically end when the host hangs up.
Get a meet me phone number from your administrator, and distribute the number to the conference participants.
| Step 1 |
Access the Phone app. |
| Step 2 |
Press More |
| Step 3 |
Enter the meet me number. |
| Step 4 |
Enter the host password for the meeting. |
You cannot join a meet me conference until the conference hosts dials in. If you hear a busy tone, the host has not dialed into the conference. Hang up and try your call again.
| Step 1 |
Access the Phone app. |
| Step 2 |
Press More |
| Step 3 |
Enter the meet me number. |
You can place and receive one-way calls using an intercom line.
When you place an intercom call, the recipient’s phone answers the call automatically with mute activated (whisper mode).Your message is broadcast through the recipient’s speakerphone, headset, or handset, if one of these devices is active.
After receiving the intercom call, the recipient can start two-way audio (connected mode) to allow for further conversation.
When you place an intercom call, your phone enters whisper mode until the recipient accepts the intercom call. In whisper mode, the other person can hear you, but you can't hear them. If you are on an active call, that call is placed on hold.
| Step 1 |
Access the Phone app. |
| Step 2 |
Select Intercom |
| Step 3 |
Dial the target intercom number. |
You can answer an intercom call to talk to the other person.
You receive a message on your phone screen, and an audible alert. Your phone answers the intercom call in whisper mode.
| Step 1 |
Access the Phone app. |
| Step 2 |
Select the intercom call. |
You can supervise and record a call. But you must have a minimum of three people on a line: the person calling, the chaperone, and the person called.
The chaperone answers a call, creates a conference call, and monitors and records the conversation.
The chaperone performs the following tasks:
Record the call.
Conference in the first participant only; Other participants add people as needed.
End the call.
The conference ends when the chaperone hangs up the call.
When you have a call to chaperone, the incoming call indicates that the call requires supervision.
You must be part of the chaperone hunt group.
| Step 1 |
Press More |
| Step 2 |
Dial the person to add to the call. |
| Step 3 |
After the person answers, press Merge. |
You can record a call. You might hear a notification tone as you record the call. The recording stops when you press the Stop recording softkey or end the call.
| Step 1 |
Press Record. |
| Step 2 |
Press Stop recording when the recording can be stopped. |
In your job, you might need to handle urgent or critical situations using your phone. You can identify calls as being very important, and thus have a higher priority than normal calls. The priorities range from level 1 (low) to level 5 (high). This system of priorities is called Multilevel Precedence and Preemption (MLPP).
Your administrator sets up the priorities that you can use and determines if you need special sign-in information.
When a high-priority call rings on your phone, you see the priority level on the phone screen. If you are on a call when a high-priority call comes to your phone, the high-priority call preempts the current call and you hear a special preemption ringtone. You should hang up from your current call to answer the high-priority call.
| MLPP icon | Priority Level |
|---|---|
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Level 1—Priority call |
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Level 2—Medium priority (Immediate) call |
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Level 3—High priority (Flash) call |
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Level 4—Flash Override |
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Level 5—Executive Override |
To make a priority call, you might need to sign in with your special credentials. You have three chances to enter these credentials, and you're notified if you've entered them incorrectly.
| Step 1 |
Access the Phone app. |
| Step 2 |
Press More |
| Step 3 |
Select a priority level. |
| Step 4 |
Enter the phone number. |
| Step 5 |
Press Answer/Send |
If you hear a special ring that's faster than usual, you are receiving a priority call.
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Press Answer. |
If you hear a continuous tone that interrupts your call, you or your coworker are receiving a priority call. Hang up immediately and let the higher priority call go to the intended person.
| Step 1 |
Press End call. |
| Step 2 |
Press Answer. |
If you share phone numbers with other people, you could have multiple lines on your phone. When you have multiple lines, you have more calling features available to you.
You can share the same phone number with one or more of your coworkers. For example, as an administrative assistant, you might be responsible for screening calls for the person that you support.
When you share a phone number, you can use that phone line just like you would any other line, but you should be aware of a few special characteristics about shared lines:
The shared phone number appears on all phones that share the number.
If your coworker answers a call on the shared line, the shared line icon displays in red on your phone.
If you put a call on hold, your shared line icon is white. But your coworker sees the line in red.
You or your coworker can join a call on a shared line without creating a conference call.
| Step 1 |
Select a shared line that is in use. |
| Step 2 |
Press More |
| Step 3 |
Press Yes. |
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