Contents
- Cisco IP Phone 8800 Series Release Notes for Firmware Release 12.0(1)
- Related Documentation
- Cisco IP Phone 8800 Series Documentation
- Cisco Unified Communications Manager Documentation
- New and Changed Features
- Features Available with the Firmware Release
- New Feature Support for Enhanced Line Mode
- IPv6 Feature Support
- Mobile and Remote Access Through Expressway and Domain Name Handling
- Features Available with the Latest Cisco Unified Communications Manager Device Pack
- Key Expansion Modules for Cisco IP Phone 8851, 8851NR, 8861, 8865, and 8865NR
- Installation
- Installation Requirements
- Install the Firmware Release on Cisco Unified Communications Manager
- Install the Firmware Zip Files
- Limitations and Restrictions
- Default Wallpapers Appear Dark
- Phone Behavior During Times of Network Congestion
- Health-Care Environment Use
- On-Hook Transfer Limitation in SIP Phones
- Ringtone Limitation During Firmware Downgrade from Release 11.5(1)
- Language Limitation
- View Caveats
- Cisco Unified Communication Manager Public Keys
- Unified Communications Manager Endpoints Locale Installer
- Cisco IP Phone Documentation Updates on Cisco Unified Communications Manager
- Cisco IP Phone Firmware Support Policy
- Documentation, Service Requests, and Additional Information
First Published:
Last Updated:
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Cisco IP Phone 8800 Series Release Notes for Firmware Release 12.0(1)
These release notes support the Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, 8865, and 8865NR running SIP Firmware Release 12.0(1).
The following table lists the support and protocol compatibility for the Cisco IP Phones.
Table 1 Cisco IP Phones, Support, and Firmware Release Compatibility Cisco IP Phone
Protocol
Support Requirements
8811, 8841, 8845, 8851, 8851NR, 8861, 8865, and 8865NR
SIP
Cisco Unified Communications Manager 8.5(1) and later
Cisco Unified Communications Manager DST Olsen version D or later
SRST 8.0 (IOS load 15.1(1)T) and above
Cisco Expressway 8.7
8811, 8841, 8851, 8851NR, and 8861
SIP
CME 10.0 (IOS load 15.3(3)M)
Related Documentation
Cisco IP Phone 8800 Series Documentation
New and Changed Features
The following sections describe the features that are new or have changed in this release.
Features Available with the Firmware Release
The following sections describe the features available with the Firmware Release.
New Feature Support for Enhanced Line Mode
The following features are now supported in Enhanced Line Mode:
Hunt Groups
Group Pickup
Other PickUp
Cisco Extension Mobility Cross Cluster
Directed Call Park BLF
Call Park
The following table contains a complete list of features supported by Enhanced Line Mode and the required firmware release.
Table 2 Feature Support and Enhanced Line Mode Feature
Supported
Firmware Release
Answer
Yes
11.5(1) and later
Automatically Answer Calls
Yes
11.5(1) and later
Barge/cBarge
Yes
11.5(1) and later
Bluetooth Smartphone integration
No
-
Bluetooth USB Headsets
Yes
11.5(1) and later
Call Back
Yes
11.5(1) and later
Call Chaperone
No
-
Call Forward All
Yes
11.5(1) and later
Call Park
Yes
12.0(1) and later
Call Pickup
Yes
11.5(1) and later
Call Pickup Line Status
Yes
11.5(1) and later
CFWA on multiple calls
No
-
Cisco Extension Mobility Cross Cluster
Yes
12.0(1) and later
Cisco IP Manager Assistant (IPMA)
No
-
Cisco Unified Communications Manager Express
No
-
Conference
Yes
11.5(1) and later
Computer Telephony Integration (CTI) applications
Yes
11.5(1) and later
Decline
Yes
11.5(1) and later
Device Invoked Recording
Yes
11.5(1)SR1 and later
Directed Call Park BLF
Yes
12.0(1) and later
Do Not Disturb
Yes
11.5(1) and later
Enhanced SRST
No
-
Extension Mobility
Yes
11.5(1) and later
Group Pickup
Yes
12.0(1) and later
Hold
Yes
11.5(1) and later
Hunt Groups
Yes
12.0(1) and later
Incoming Call Alert with configurable timer
No
-
Intercom
Yes
11.5(1) and later
Key Expansion Module
Cisco IP Phone 8851/8861 Key Expansion Module and Cisco IP Phone 8865 Key Expansion Module support Enhanced Line Mode
12.0(1) and later
Malicious Call Identification (MCID)
Yes
11.5(1) and later
Meet Me
Yes
11.5(1) and later
Mobile Connect
Yes
11.5(1) and later
Multilevel Precedence and Preemption
No
-
Mute
Yes
11.5(1) and later
Other PickUp
Yes
12.0(1) and later
Programmable Line Key (PLK) Support for Queue Status
Yes
11.5(1) and later
Privacy
Yes
11.5(1) and later
Queue Status
Yes
11.5(1) and later
Quality Reporting Tool (QRT)
Yes
11.5(1) and later
Right to Left locale support
No
-
Redial
Yes
11.5(1) and later
Silent Monitoring and Recording
Yes
11.5(1)SR1 and later
Speed Dial
Yes
11.5(1) and later
Survivable Remote Site Telephony (SRST)
Yes
11.5(1) and later
Transfer
Yes
11.5(1) and later
Uniform Resource Identifier (URI) Dialing
Yes
11.5(1) and later
Video Calls
Yes
11.5(1) and later
Visual Voicemail
Yes
11.5(1) and later
Voicemail
Yes
11.5(1) and later
IPv6 Feature Support
The following features are now supported in IPv6:
Survivable Remote Site Telephony version 6 (SRSTv6)
Voicemail and Visual Voicemail
Personal Directory and Corporate Directory
IPv6 EM
Idle URL
Service URL
Authenticate URL
XSI
Features Available with the Latest Cisco Unified Communications Manager Device Pack
The following sections describe features in the release which require the new firmware and the latest Cisco Unified Communications Manager Device Pack.
For information about the Cisco Unified IP Phones and the required Cisco Unified Communications Manager device packs, see the following URL:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/devpack_comp_mtx.html
Key Expansion Modules for Cisco IP Phone 8851, 8851NR, 8861, 8865, and 8865NR
Firmware Release 12.0(1) introduces support for two new key expansion modules:Both expansion modules feature a dual LCD screen, 14 line keys, 2 pages, and are configured with a one-column display. They also have a light gray background that replaces the existing blue background found on the current key expansion modules.
Cisco IP Phone 8851/8861 Key Expansion Module
Cisco IP Phone 8865 Key Expansion Module
Session Line Mode and Enhanced Line Mode are also supported on the new expansion modules.
The Cisco IP Phone 8851/8861 Key Expansion Module supports the Cisco IP Phone 8851, 8851NR, and 8861 only. The Cisco IP Phone 8865 Key Expansion Module supports the Cisco IP Phone 8865, and 8865NR only.
The Spare Wallmount Kit for Cisco IP Phone 8800 Series with Single 28-key Key Expansion Module is required for wall use. The previous wall mount kits do not accommodate the new expansion module.
Firmware Release 12.0(1) or later, and Cisco Unified Communications Manager 10.5(2) or later is required for the new expansion modules to function.
Installation
Installation Requirements
Before you install the firmware release, you must ensure that your Cisco Unified Communications Manager is running the latest device pack. After you install a device pack on the Cisco Unified Communications Manager servers in the cluster, you need to reboot all the servers.
NoteIf your Cisco Unified Communications Manager does not have the required device pack to support this firmware release, the firmware may not work correctly.
For information on the Cisco Unified Communications Manager Device Packs, see http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/devpack_comp_mtx.html.
Install the Firmware Release on Cisco Unified Communications Manager
ProcedureBefore using the phone firmware release on the Cisco Unified Communications Manager, you must install the latest Cisco Unified Communications Manager firmware on all Cisco Unified Communications Manager servers in the cluster.
Step 1 Go to the following URL: https://software.cisco.com/download/navigator.html?mdfid=284729655&flowid=75283
Step 2 Choose Cisco IP Phone 8800 Series. Step 3 Choose your phone type. Step 4 Choose Session Initiation Protocol (SIP) Software. Step 5 In the Latest Releases folder, choose 12.0(1). Step 6 Select the firmware file, click the Download or Add to cart button, and follow the prompts:
For Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861—cmterm-88xx-sip.12-0-1-11.k3.cop.sgn
For Cisco IP Phone 8845, 8865, and 8865NR—cmterm-8845_65-sip.12-0-1-11.k3.cop.sgn
Note If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.
Step 7 Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware. Step 8 Follow the instructions in the readme file to install the firmware.
Install the Firmware Zip Files
ProcedureIf a Cisco Unified Communications Manager is not available to load the installer program, the following .zip files are available to load the firmware.
For Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861—cmterm-88xx.12-0-1-11.zip
For Cisco IP Phone 8845, 8865, and 8865NR—cmterm-8845_65.12-0-1-11.zip
Firmware upgrades over the WLAN interface may take longer than upgrades using a wired connection. Upgrade times over the WLAN interface may take more than an hour, depending on the quality and bandwidth of the wireless connection.
Step 1 Go to the following URL: https://software.cisco.com/download/navigator.html?mdfid=284729655&flowid=75283
Step 2 Choose Cisco IP Phones 8800 Series. Step 3 Choose your phone model. Step 4 Choose Session Initiation Protocol (SIP) Software. Step 5 In the Latest Releases folder, choose 12.0(1). Step 6 Download the relevant zip files. Step 7 Unzip the files. Step 8 Manually copy the unzipped files to the directory on the TFTP server. See Cisco Unified Communications Operating System Administration Guide for information about how to manually copy the firmware files to the server.
Limitations and Restrictions
Default Wallpapers Appear Dark
You may have trouble reading some fonts or some desktop icons when using the default wallpapers on your phone. This issue occurs because wallpapers sometimes appear too dark on the Cisco IP Phone 8800 Series. Download and install the latest Cisco Unified Communications Manager device package to resolve this issue.
You can find a URL for the latest device pack on the Cisco Unified Communications Manager Device Package Compatibility Matrix (https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/matrix/CMDP_BK_CCBDA741_00_cucm-device-package-compatibility-matrix/CMDP_BK_CCBDA741_00_cucm-device-package-compatibility-matrix_chapter_00.html).
Phone Behavior During Times of Network Congestion
Health-Care Environment Use
This product is not a medical device and uses an unlicensed frequency band that is susceptible to interference from other devices or equipment.
On-Hook Transfer Limitation in SIP Phones
When the Cisco Unified Communications Manager Transfer On-Hook Enabled field is enabled, users might report a problem with direct call transfer in SIP phones. If the user transfers the call and immediately goes on hook before they hear the ring signal, the call may drop instead of being transferred.
The user needs to hear the ring signal so that they can be sure that the call is being routed.
Language Limitation
View Caveats
ProcedureYou can search for caveats using the Cisco Bug Search.
Known caveats (bugs) are graded according to severity level, and can be either open or resolved.
Step 1 Perform one of the following actions:
Use this URL for all caveats:
https://bst.cloudapps.cisco.com/bugsearch/search?kw=*&pf=prdNm&pfVal=284729655&rls=12.0(1)&sb=anfr&svr=3nH&bt=custVUse this URL for all open caveats: https://bst.cloudapps.cisco.com/bugsearch/search?kw=*&pf=prdNm&pfVal=284729655&rls=12.0(1)&sb=afr&svr=3nH&bt=custV
Use this URL for all resolved caveats: https://bst.cloudapps.cisco.com/bugsearch/search?kw=*&pf=prdNm&pfVal=284729655&rls=12.0(1)&sb=fr&svr=3nH&bt=custV
Step 2 When prompted, log in with your Cisco.com user ID and password. Step 3 (Optional) Enter the bug ID number in the Search for field, then press Enter.
Cisco Unified Communication Manager Public Keys
To improve software integrity protection, new public keys are used to sign cop files for Cisco Unified Communications Manager Release 10.0.1 and later. These cop files have "k3" in their name. To install a k3 cop file on a pre-10.0.1 Cisco Unified Communications Manager, consult the README for the ciscocm.version3-keys.cop.sgn to determine if this additional cop file must first be installed on your specific Cisco Unified Communications Manager version. If these keys are not present and are required, you will see the error "The selected file is not valid" when you try to install the software package.
Unified Communications Manager Endpoints Locale Installer
By default, Cisco IP Phones are set up for the English (United States) locale. To use the Cisco IP Phones in other locales, you must install the locale-specific version of the Unified Communications Manager Endpoints Locale Installer on every Cisco Unified Communications Manager server in the cluster. The Locale Installer installs the latest translated text for the phone user interface and country-specific phone tones on your system so that they are available for the Cisco IP Phones.
To access the Locale Installer required for a release, access https://software.cisco.com/download/navigator.html?mdfid=286037605&flowid=46245, navigate to your phone model, and select the Unified Communications Manager Endpoints Locale Installer link.
For more information, see the documentation for your particular Cisco Unified Communications Manager release.
Note
The latest Locale Installer may not be immediately available; continue to check the website for updates.
Cisco IP Phone Documentation Updates on Cisco Unified Communications Manager
The Cisco Unified Communications Manager Self Care Portal (Release 10.0 and later) and User Options web pages (Release 9.1 and earlier) provide links to the IP Phone user guides in PDF format. These user guides are stored on the Cisco Unified Communications Manager and are up to date when the Cisco Unified Communications Manager release is first made available to customers.
After a Cisco Unified Communications Manager release, subsequent updates to the user guides appear only on the Cisco website. The phone firmware release notes contain the applicable documentation URLs. In the web pages, updated documents display "Updated" beside the document link.
NoteThe Cisco Unified Communications Manager Device Packages and the Unified Communications Manager Endpoints Locale Installer do not update the English user guides on the Cisco Unified Communications Manager.
Administrators and users should check the Cisco website for updated user guides and download the PDF files. Administrators can also make the files available to the users on their company website.
TipAdministrators may want to bookmark the web pages for the phone models that are deployed in their company and send these URLs to their users.
Cisco IP Phone Firmware Support Policy
For information on the support policy for phones, see http://www.cisco.com/c/en/us/support/docs/collaboration-endpoints/unified-ip-phone-7900-series/116684-technote-ipphone-00.html.
Documentation, Service Requests, and Additional Information
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html
Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.
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