Contents
- Cisco IP Phone 8800 Series Release Notes for Firmware Release 12.0(1)SR1
- Related Documentation
- Cisco IP Phone 8800 Series Documentation
- Cisco Unified Communications Manager Documentation
- New and Changed Features
- Installation
- Installation Requirements
- Install the Firmware Release on Cisco Unified Communications Manager
- Install the Firmware Zip Files
- Limitations and Restrictions
- Phone Behavior During Times of Network Congestion
- Health-Care Environment Use
- On-Hook Transfer Limitation in SIP Phones
- Ringtone Limitation During Firmware Downgrade from Release 11.5(1)
- Language Limitation
- Caveats
- View Caveats
- Open Caveats
- Resolved Caveats
- Access Cisco Bug Search
- Cisco Unified Communication Manager Public Keys
- Unified Communications Manager Endpoints Locale Installer
- Cisco IP Phone Documentation Updates on Cisco Unified Communications Manager
- Cisco IP Phone Firmware Support Policy
- Documentation, Service Requests, and Additional Information
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Cisco IP Phone 8800 Series Release Notes for Firmware Release 12.0(1)SR1
These release notes support the Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, 8865, and 8865NR running SIP Firmware Release 12.0(1)SR1.
The following table lists the support and protocol compatibility for the Cisco IP Phones.
Table 1 Cisco IP Phones, Support, and Firmware Release Compatibility Cisco IP Phone
Protocol
Support Requirements
8811, 8841, 8845, 8851, 8851NR, 8861, 8865, and 8865NR
SIP
Cisco Unified Communications Manager 8.5(1) and later
Cisco Unified Communications Manager DST Olsen version D or later
SRST 8.0 (IOS load 15.1(1)T) and above
Cisco Expressway 8.7
8811, 8841, 8851, 8851NR, and 8861
SIP
CME 10.0 (IOS load 15.3(3)M)
Related Documentation
Cisco IP Phone 8800 Series Documentation
Installation
Installation Requirements
Before you install the firmware release, you must ensure that your Cisco Unified Communications Manager is running the latest device pack. After you install a device pack on the Cisco Unified Communications Manager servers in the cluster, you need to reboot all the servers.
NoteIf your Cisco Unified Communications Manager does not have the required device pack to support this firmware release, the firmware may not work correctly.
For information on the Cisco Unified Communications Manager Device Packs, see http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/devpack_comp_mtx.html.
Install the Firmware Release on Cisco Unified Communications Manager
ProcedureBefore using the phone firmware release on the Cisco Unified Communications Manager, you must install the latest Cisco Unified Communications Manager firmware on all Cisco Unified Communications Manager servers in the cluster.
Step 1 Go to the following URL: https://software.cisco.com/download/navigator.html?mdfid=284729655&flowid=75283
Step 2 Choose Cisco IP Phone 8800 Series. Step 3 Choose your phone type. Step 4 Choose Session Initiation Protocol (SIP) Software. Step 5 In the Latest Releases folder, choose 12.0(1)SR1. Step 6 Select the firmware file, click the Download or Add to cart button, and follow the prompts:
For Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861—cmterm-88xx-sip.12-0-1SR1-1.k3.cop.sgn
For Cisco IP Phone 8845, 8865, and 8865NR—cmterm-8845_65-sip.12-0-1SR1-1.k3.cop.sgn
Note If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.
Step 7 Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware. Step 8 Follow the instructions in the readme file to install the firmware.
Install the Firmware Zip Files
ProcedureFirmware upgrades over the WLAN interface may take longer than upgrades using a wired connection. Upgrade times over the WLAN interface may take more than an hour, depending on the quality and bandwidth of the wireless connection.
Step 1 Go to the following URL: https://software.cisco.com/download/navigator.html?mdfid=284729655&flowid=75283
Step 2 Choose Cisco IP Phones 8800 Series. Step 3 Choose your phone model. Step 4 Choose Session Initiation Protocol (SIP) Software. Step 5 In the Latest Releases folder, choose 12.0(1)SR1. Step 6 Download the relevant zip files: Step 7 Unzip the files. Step 8 Manually copy the unzipped files to the directory on the TFTP server. See Cisco Unified Communications Operating System Administration Guide for information about how to manually copy the firmware files to the server.
Limitations and Restrictions
Phone Behavior During Times of Network Congestion
Health-Care Environment Use
This product is not a medical device and uses an unlicensed frequency band that is susceptible to interference from other devices or equipment.
On-Hook Transfer Limitation in SIP Phones
When the Cisco Unified Communications Manager Transfer On-Hook Enabled field is enabled, users might report a problem with direct call transfer in SIP phones. If the user transfers the call and immediately goes on hook before they hear the ring signal, the call may drop instead of being transferred.
The user needs to hear the ring signal so that they can be sure that the call is being routed.
Language Limitation
Caveats
View Caveats
ProcedureYou can search for caveats using the Cisco Bug Search.
Known caveats (bugs) are graded according to severity level, and can be either open or resolved.
Step 1 Perform one of the following actions:
Use this URL for all caveats: https://bst.cloudapps.cisco.com/bugsearch/search?kw=*&pf=prdNm&pfVal=284729655&rls=12.0(1)&sb=anfr&svr=3nH&bt=custV
Use this URL for all open caveats: https://bst.cloudapps.cisco.com/bugsearch/search?kw=*&pf=prdNm&pfVal=284729655&rls=12.0(1)&sb=afr&svr=3nH&bt=custV
Use this URL for all resolved caveats: https://bst.cloudapps.cisco.com/bugsearch/search?kw=*&pf=prdNm&pfVal=284729655&rls=12.0(1)ES*,12.0(1)SR1*&sb=fr&svr=3nH&bt=empCustV
Step 2 When prompted, log in with your Cisco.com user ID and password. Step 3 (Optional) Enter the bug ID number in the Search for field, then press Enter.
Open Caveats
The following list shows the defects that are open for the Cisco IP Phone 8800 Series for Firmware Release 12.0(1)SR1.
For more information about an individual defect, you can access the online record for the defect by accessing the Bug Search tool and entering the Identifier. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, the list reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access the Bug Search tool as described in Access Cisco Bug Search.
CSCvg32863:Unable to dial out while incoming call is coming.
CSCvf63357:Buzzing noise in 8811 phones when brightness value is not 100%.
CSCvg21291:Unable to barge while ringing on 88XX phones.
Resolved Caveats
The following list shows the defects that are resolved for the Cisco IP Phone 8800 Series for Firmware Release 12.0(1)SR1.
For more information about an individual defect, you can access the online record for the defect by accessing the Bug Search tool and entering the Identifier. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, the list reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access the Bug Search tool as described in Access Cisco Bug Search.
CSCvf79349:8845 text display blurry.
CSCvg26426:Java memory leak is observed after phone restarts.
CSCvg25956:8811/41/51/61/45/65 endpoint frozen after couple of weeks of no use.
CSCvg03705:8861/8865 WebAdmin Certificate page displays Java exception.
CSCvf94514:88xx phone cannot connect to an eap-tls secured wireless network when Wi-Fi is used.
CSCvg02683:CP-88xx displays incorrect date format for Japanese locale under CME environment.
CSCvf70819:IP phone decline when NoVoicemail is configured results in Service Not Available message.
CSCvg28519:Call_IDs under SIP-REFER's "Route: <sip:proxy-call-id=" section are reversed in 88XX & 78XX.
CSCvf71751:8861 Key Reinstallation attacks against WPA protocol.
CSCvf71754:8865 Key Reinstallation attacks against WPA protocol.
Access Cisco Bug Search
ProcedureKnown problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:
You can search for problems by using Cisco Bug Search.
Cisco Unified Communication Manager Public Keys
To improve software integrity protection, new public keys are used to sign cop files for Cisco Unified Communications Manager Release 10.0.1 and later. These cop files have "k3" in their name. To install a k3 cop file on a pre-10.0.1 Cisco Unified Communications Manager, consult the README for the ciscocm.version3-keys.cop.sgn to determine if this additional cop file must first be installed on your specific Cisco Unified Communications Manager version. If these keys are not present and are required, you will see the error "The selected file is not valid" when you try to install the software package.
Unified Communications Manager Endpoints Locale Installer
By default, Cisco IP Phones are set up for the English (United States) locale. To use the Cisco IP Phones in other locales, you must install the locale-specific version of the Unified Communications Manager Endpoints Locale Installer on every Cisco Unified Communications Manager server in the cluster. The Locale Installer installs the latest translated text for the phone user interface and country-specific phone tones on your system so that they are available for the Cisco IP Phones.
To access the Locale Installer required for a release, access https://software.cisco.com/download/navigator.html?mdfid=286037605&flowid=46245, navigate to your phone model, and select the Unified Communications Manager Endpoints Locale Installer link.
For more information, see the documentation for your particular Cisco Unified Communications Manager release.
Note
The latest Locale Installer may not be immediately available; continue to check the website for updates.
Cisco IP Phone Documentation Updates on Cisco Unified Communications Manager
The Cisco Unified Communications Manager Self Care Portal (Release 10.0 and later) and User Options web pages (Release 9.1 and earlier) provide links to the IP Phone user guides in PDF format. These user guides are stored on the Cisco Unified Communications Manager and are up to date when the Cisco Unified Communications Manager release is first made available to customers.
After a Cisco Unified Communications Manager release, subsequent updates to the user guides appear only on the Cisco website. The phone firmware release notes contain the applicable documentation URLs. In the web pages, updated documents display "Updated" beside the document link.
NoteThe Cisco Unified Communications Manager Device Packages and the Unified Communications Manager Endpoints Locale Installer do not update the English user guides on the Cisco Unified Communications Manager.
Administrators and users should check the Cisco website for updated user guides and download the PDF files. Administrators can also make the files available to the users on their company website.
TipAdministrators may want to bookmark the web pages for the phone models that are deployed in their company and send these URLs to their users.
Cisco IP Phone Firmware Support Policy
For information on the support policy for phones, see http://www.cisco.com/c/en/us/support/docs/collaboration-endpoints/unified-ip-phone-7900-series/116684-technote-ipphone-00.html.
Documentation, Service Requests, and Additional Information
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html
Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.
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