Cisco IP Phone 8800 Series Release Notes for Firmware Release 11.5(1)SR1
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Contents
- Cisco IP Phone 8800 Series Release Notes for Firmware Release 11.5(1)SR1
- Related Documentation
- Cisco IP Phone 8800 Series Documentation
- Cisco Unified Communications Manager Documentation
- New and Changed Features
- Features Available with the Firmware Release
- Cisco IP Phone 8865NR Support
- Record and Monitor Calls on Enhanced Line Mode
- Make a Video Call with a Closed Shutter
- Priority Calls and Do Not Disturb
- Security Enhancements for Your Phone Network
- Wi-Fi Enhancements
- Features Available with the Latest Cisco Unified Communications Manager Device Pack
- Configure Ringtone
- Installation
- Installation Requirements
- Install the Firmware Release on Cisco Unified Communications Manager
- Install the Firmware Zip Files
- Limitations and Restrictions
- Phone Behavior During Times of Network Congestion
- Health-Care Environment Use
- On-Hook Transfer Limitation in SIP Phones
- Ringtone Limitation During Firmware Downgrade from Release 11.5(1)
- View Caveats
- Cisco Unified Communication Manager Public Keys
- Unified Communications Manager Endpoints Locale Installer
- Cisco IP Phone Documentation Updates on Cisco Unified Communications Manager
- Cisco IP Phone Firmware Support Policy
- Documentation, Service Requests, and Additional Information
First Published: November 16, 2016
Cisco IP Phone 8800 Series Release Notes for Firmware Release 11.5(1)SR1
These release notes support the Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, 8865, and 8865NR running SIP Firmware Release 11.5(1)SR1.
The following table lists the support and protocol compatibility for the Cisco IP Phones.
Table 1 Cisco IP Phones, Support, and Firmware Release Compatibility Cisco IP Phone
Protocol
Support Requirements
8811, 8841, 8845, 8851, 8851NR, 8861, 8865, and 8865NR
SIP
Cisco Unified Communications Manager 8.5(1) and later
Cisco Unified Communications Manager DST Olsen version D or later
SRST 8.0 (IOS load 15.1(1)T) and above
Cisco Expressway 8.7
8811, 8841, 8851, 8851NR, and 8861
SIP
CME 10.0 (IOS load 15.3(3)M)
Related Documentation
Cisco IP Phone 8800 Series Documentation
New and Changed Features
The following sections describe the features that are new or have changed in this release.
Note
Some features may require the installation of a Cisco Unified Communications Manager Device Package. Failure to install the Device Package before the phone firmware upgrade may render the phones unusable.
Features Available with the Firmware Release
The following sections describe the features available with the Firmware Release.
Cisco IP Phone 8865NR Support
Firmware Release 11.5(1)SR1 introduces support for Cisco IP Phone 8865NR. This phone delivers the same features as Cisco IP Phone 8865, except for Bluetooth and Wi-Fi support. Cisco IP Phone 8865NR does not support Bluetooth or Wi-Fi, or any Bluetooth or Wi-Fi-dependent features.
Administrators must install the latest Device Package before the Cisco IP Phone 8865NR can function.
For general information about the features and technical details of Cisco IP Phone 8865NR, see http://www.cisco.com/c/en/us/products/collaboration-endpoints/unified-ip-phone-8800-series/index.html.
Record and Monitor Calls on Enhanced Line Mode
Users of Enhanced Line Mode (ELM) can now record their phone calls when Device Invoked Recording is enabled. Supervisors who use ELM can monitor and coach their employees when Monitoring and Recording is enabled.
Consult the following table for a complete list of features supported by Enhanced Line Mode and the required firmware release.
Table 2 Feature Support and Enhanced Line Mode Feature
Supported
Firmware Release
Answer
Yes
11.5(1) and later
Automatically Answer Calls
Yes
11.5(1) and later
Barge/cBarge
Yes
11.5(1) and later
Bluetooth Smartphone integration
No
-
Bluetooth USB Headsets
Yes
11.5(1) and later
Call Back
Yes
11.5(1) and later
Call Chaperone
No
-
Call Forward All
Yes
11.5(1) and later
Call Park
No
-
Call Park Line Status
No
-
Call Pickup
Yes
11.5(1) and later
Call Pickup Line Status
Yes
11.5(1) and later
CFWA on multiple calls
No
-
Cisco Extension Mobility Cross Cluster
No
-
Cisco IP Manager Assistant (IPMA)
No
-
Cisco Unified Communications Manager Express
No
-
Conference
Yes
11.5(1) and later
Computer Telephony Integration (CTI) applications
Yes
11.5(1) and later
Decline
Yes
11.5(1) and later
Device Invoked Recording
Yes
11.5(1)SR1 and later
Directed BLF
No
-
Do Not Disturb
Yes
11.5(1) and later
Enhanced SRST
No
-
Extension Mobility
Yes
11.5(1) and later
Group Pickup
No
-
Hold
Yes
11.5(1) and later
Hunt Groups
No
-
Incoming Call Alert with configurable timer
No
-
Intercom
Yes
11.5(1) and later
Key Expansion Module
No
-
Malicious Call Identification (MCID)
Yes
11.5(1) and later
Meet Me
Yes
11.5(1) and later
Mobile Connect
Yes
11.5(1) and later
Multilevel Precedence and Preemption
No
-
Mute
Yes
11.5(1) and later
Programmable Line Key (PLK) Support for Queue Status
Yes
11.5(1) and later
Privacy
Yes
11.5(1) and later
Queue Status
Yes
11.5(1) and later
Quality Reporting Tool (QRT)
Yes
11.5(1) and later
Right to Left locale support
No
-
Redial
Yes
11.5(1) and later
Silent Monitoring and Recording
Yes
11.5(1)SR1 and later
Speed Dial
Yes
11.5(1) and later
Survivable Remote Site Telephony (SRST)
Yes
11.5(1) and later
Transfer
Yes
11.5(1) and later
Uniform Resource Identifier (URI) Dialing
Yes
11.5(1) and later
Video Calls
Yes
11.5(1) and later
Visual Voicemail
Yes
11.5(1) and later
Voicemail
Yes
11.5(1) and later
Make a Video Call with a Closed Shutter
You can now close your camera shutter during a video call. Use this feature when you want the privacy of an audio call, but want to see video from others on the call. A closed shutter icon displays on your phone screen when you use this feature.
Administrators should note that with the camera shutter closed, the user broadcasts a black screen. The call is still a video call with the bandwidth and media requirements of a video call.
The closed shutter feature is supported on Cisco IP Phone 8845, 8865, and 8865NR.
Priority Calls and Do Not Disturb
Security Enhancements for Your Phone Network
You can enable Cisco Unified Communications Manager 11.5(1) and later to operate in an enhanced security environment. With these enhancements, your phone network operates under a set of strict security and risk management controls to protect you and your users.
For additional information about working with and enabling these security requirements, see the "FIPS 140-2 Mode Setup" chapter of the Security Guide for Cisco Unified Communications Manager.
Features Available with the Latest Cisco Unified Communications Manager Device Pack
The following sections describe features in the release which require the new firmware and the latest Cisco Unified Communications Manager Device Pack.
For information about the Cisco Unified IP Phones and the required Cisco Unified Communications Manager device packs, see the following URL:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/devpack_comp_mtx.html
Installation
Installation Requirements
Before you install the firmware release, you must ensure that your Cisco Unified Communications Manager is running the latest device pack. After you install a device pack on the Cisco Unified Communications Manager servers in the cluster, you need to reboot all the servers.
NoteIf your Cisco Unified Communications Manager does not have the required device pack to support this firmware release, the firmware may not work correctly.
For information on the Cisco Unified Communications Manager Device Packs, see http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/devpack_comp_mtx.html.
Install the Firmware Release on Cisco Unified Communications Manager
ProcedureBefore using the phone firmware release on the Cisco Unified Communications Manager, you must install the latest Cisco Unified Communications Manager firmware on all Cisco Unified Communications Manager servers in the cluster.
Step 1 Go to the following URL: https://software.cisco.com/download/navigator.html?mdfid=284729655&flowid=75283
Step 2 Choose Cisco IP Phone 8800 Series. Step 3 Choose your phone type. Step 4 Choose Session Initiation Protocol (SIP) Software. Step 5 In the Latest Releases folder, choose 11.5(1)SR1. Step 6 Select the firmware file, click the Download or Add to cart button, and follow the prompts:
For Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861—cmterm-88xx-sip.11-5-1SR1-1.k3.cop.sgn
For Cisco IP Phone 8845, 8865, and 8865NR—cmterm-8845_65-sip.11-5-1SR1-1.k3.cop.sgn
Note If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.
Step 7 Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware. Step 8 Follow the instructions in the readme file to install the firmware.
Install the Firmware Zip Files
ProcedureIf a Cisco Unified Communications Manager is not available to load the installer program, the following .zip files are available to load the firmware.
For Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861— cmterm-88xx.11-5-1SR1-1.zip
For Cisco IP Phone 8845, 8865, and 8865NR— cmterm-8845_65.11-5-1SR1-1.zip
Firmware upgrades over the WLAN interface may take longer than upgrades using a wired connection. Upgrade times over the WLAN interface may take more than an hour, depending on the quality and bandwidth of the wireless connection.
Step 1 Go to the following URL: https://software.cisco.com/download/navigator.html?mdfid=284729655&flowid=75283
Step 2 Choose Cisco IP Phones 8800 Series. Step 3 Choose your phone model. Step 4 Choose Session Initiation Protocol (SIP) Software. Step 5 In the Latest Releases folder, choose 11.5(1)SR1. Step 6 Download the relevant zip files. Step 7 Unzip the files. Step 8 Manually copy the unzipped files to the directory on the TFTP server. See Cisco Unified Communications Operating System Administration Guide for information about how to manually copy the firmware files to the server.
Limitations and Restrictions
Phone Behavior During Times of Network Congestion
Health-Care Environment Use
This product is not a medical device and uses an unlicensed frequency band that is susceptible to interference from other devices or equipment.
On-Hook Transfer Limitation in SIP Phones
When the Cisco Unified Communications Manager Transfer On-Hook Enabled field is enabled, users might report a problem with direct call transfer in SIP phones. If the user transfers the call and immediately goes on hook before they hear the ring signal, the call may drop instead of being transferred.
The user needs to hear the ring signal so that they can be sure that the call is being routed.
View Caveats
ProcedureYou can search for caveats using the Cisco Bug Search.
Known caveats (bugs) are graded according to severity level, and can be either open or resolved.
Step 1 Perform one of the following actions:
Use this URL for all caveats:https://bst.cloudapps.cisco.com/bugsearch/search?kw=*&pf=prdNm&pfVal=284729655&rls=11.5(1)ES*,11.7(1)&sb=anfr&svr=3nH&bt=custV
Use this URL for all open caveats:https://bst.cloudapps.cisco.com/bugsearch/search?kw=*&pf=prdNm&pfVal=284729655&rls=11.7(1)&sb=anfr&svr=3nH&bt=custV
Use this URL for all resolved caveats:https://bst.cloudapps.cisco.com/bugsearch/search?kw=*&pf=prdNm&pfVal=284729655&rls=11.5(1)ES*&sb=fr&svr=3nH&bt=custV
Step 2 When prompted, log in with your Cisco.com user ID and password. Step 3 (Optional)Enter the bug ID number in the Search for field, then press Enter.
Cisco Unified Communication Manager Public Keys
To improve software integrity protection, new public keys are used to sign cop files for Cisco Unified Communications Manager Release 10.0.1 and later. These cop files have "k3" in their name. To install a k3 cop file on a pre-10.0.1 Cisco Unified Communications Manager, consult the README for the ciscocm.version3-keys.cop.sgn to determine if this additional cop file must first be installed on your specific Cisco Unified Communications Manager version. If these keys are not present and are required, you will see the error "The selected file is not valid" when you try to install the software package.
Unified Communications Manager Endpoints Locale Installer
By default, Cisco IP Phones are set up for the English (United States) locale. To use the Cisco IP Phones in other locales, you must install the locale-specific version of the Unified Communications Manager Endpoints Locale Installer on every Cisco Unified Communications Manager server in the cluster. The Locale Installer installs the latest translated text for the phone user interface and country-specific phone tones on your system so that they are available for the Cisco IP Phones.
To access the Locale Installer required for a release, access https://software.cisco.com/download/navigator.html?mdfid=286037605&flowid=46245, navigate to your phone model, and select the Unified Communications Manager Endpoints Locale Installer link.
For more information, see the documentation for your particular Cisco Unified Communications Manager release.
Note
The latest Locale Installer may not be immediately available; continue to check the website for updates.
Cisco IP Phone Documentation Updates on Cisco Unified Communications Manager
The Cisco Unified Communications Manager Self Care Portal (Release 10.0 and later) and User Options web pages (Release 9.1 and earlier) provide links to the IP Phone user guides in PDF format. These user guides are stored on the Cisco Unified Communications Manager and are up to date when the Cisco Unified Communications Manager release is first made available to customers.
After a Cisco Unified Communications Manager release, subsequent updates to the user guides appear only on the Cisco website. The phone firmware release notes contain the applicable documentation URLs. In the web pages, updated documents display "Updated" beside the document link.
NoteThe Cisco Unified Communications Manager Device Packages and the Unified Communications Manager Endpoints Locale Installer do not update the English user guides on the Cisco Unified Communications Manager.
Administrators and users should check the Cisco website for updated user guides and download the PDF files. Administrators can also make the files available to the users on their company website.
TipAdministrators may want to bookmark the web pages for the phone models that are deployed in their company and send these URLs to their users.
Cisco IP Phone Firmware Support Policy
For information on the support policy for Cisco IP Phones, see http://www.cisco.com/c/en/us/support/docs/collaboration-endpoints/unified-ip-phone-7900-series/116684-technote-ipphone-00.html.
Documentation, Service Requests, and Additional Information
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html
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