The Quality Report Tool (QRT) is a voice quality and general
problem-reporting tool for the Cisco IP Phone. The QRT feature is
installed as part of Cisco Unified Communications Manager installation.
You can configure user Cisco IP Phones with QRT.
When you do so, users can report problems with phone calls by pressing Report
Quality. This softkey or button is available only when the Cisco IP
Phone is in the Connected, Connected Conference, Connected Transfer, or OnHook
When a user presses Report Quality, a list of problem
categories appears. The user selects the appropriate problem category, and this
feedback is logged in an XML file. Actual information that is logged depends on the
user selection and whether the destination device is a Cisco IP Phone.
For more information about using QRT, see the documentation for your particular Cisco Unified Communications Manager release.