Performing a basic reset of a Cisco IP Phone
provides a way to recover if the phone experiences an error and provides a way
to reset or restore various configuration and security settings.
The following table describes the ways to perform a basic
reset. You can reset a phone with any of these operations after the phone has
started up. Choose the operation that is appropriate for your situation.
Table 1 Basic Reset Methods
Press Applications. Go to Admin settings > Reset settings > Reset device.
Resets any user and network setup changes that you have made,
but that the phone has not written to its Flash memory, to previously saved
settings, then restarts the phone.
To reset settings, press Applications and choose Administrator Settings > Reset Settings > Network.
Resets user and network setup settings to their default
values, and restarts the phone.
To reset the CTL file, press Applications and choose Administrator Settings > Reset Settings > Security.
The Quality Report Tool (QRT) is a voice quality and general
problem-reporting tool for the Cisco IP Phone. The QRT feature is
installed as part of Cisco Unified Communications Manager installation.
You can configure user Cisco IP Phones with QRT.
When you do so, users can report problems with phone calls by pressing Report
Quality. This softkey or button is available only when the Cisco IP
Phone is in the Connected, Connected Conference, Connected Transfer, or OnHook
When a user presses Report Quality, a list of problem
categories appears. The user selects the appropriate problem category, and this
feedback is logged in an XML file. Actual information that is logged depends on the
user selection and whether the destination device is a Cisco IP Phone.
For more information about using QRT, see the documentation for your particular Cisco Unified Communications Manager release.
measure the voice quality of calls that are sent and received within the
network, Cisco IP Phones use these statistical metrics that are based on
concealment events. The DSP plays concealment frames to mask frame loss in the
voice packet stream.
Ratio metrics: Show the ratio of concealment frames over total speech frames.
An interval conceal ratio is calculated every 3 seconds.
Second metrics: Show the number of seconds in which the DSP plays concealment
frames due to lost frames. A severely
second" is a second in which the DSP plays more than five percent
ratio and concealment seconds are primary measurements based on frame loss. A
Conceal Ratio of zero indicates that the IP network is delivering frames and
packets on time with no loss.
access voice quality metrics from the Cisco IP Phone using the Call Statistics
screen or remotely by using Streaming Statistics.
When you observe significant and persistent changes to metrics, use the following table for general troubleshooting information.
Table 2 Changes to Voice Quality Metrics
Conceal Ratio and Conceal Seconds increase significantly
Network impairment from packet loss or high jitter.
Conceal Ratio is near or at zero, but the voice quality is poor.
Noise or distortion in the audio channel such as echo or audio levels.
Tandem calls that undergo multiple encode/decode such as calls to a cellular network or calling card network.
Acoustic problems coming from a speakerphone, handsfree cellular phone or wireless headset.
Check packet transmit (TxCnt) and packet receive (RxCnt) counters to verify that voice packets are flowing.
MOS LQK scores decrease significantly
Network impairment from packet loss or high jitter levels:
Average MOS LQK decreases may indicate widespread and uniform impairment.
Individual MOS LQK decreases may indicate bursty impairment.
Cross-check the conceal ratio and conceal seconds for evidence of packet loss and jitter.
MOS LQK scores increase significantly
Check to see if the phone is using a different codec than expected (RxType and TxType).
Check to see if the MOS LQK version changed after a firmware upgrade.
Voice quality metrics do not account for noise or distortion, only frame loss.
Cisco IP Phone Cleaning
To clean your Cisco IP Phone, use only a dry soft
cloth to gently wipe the phone and the phone screen. Do not apply liquids or
powders directly to the phone. As with all non-weatherproof electronics,
liquids and powders can damage the components and cause failures.
When the phone is in sleep mode, the screen is blank and
Select button is not lit. When the phone is in
this condition, you can clean the screen, as long as you know that the phone
will remain asleep until after you finish cleaning.