Basic Reset
Performing a basic reset of a CiscoIP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings.
The following table describes the ways to perform a basic reset. You can reset a phone with any of these operations after the phone has started up. Choose the operation that is appropriate for your situation.
Operation |
Action |
Explanation |
---|---|---|
Restart phone |
Press . Go to . |
Resets any user and network setup changes that you have made, but that the phone has not written to its Flash memory, to previously saved settings, then restarts the phone. |
Reset settings |
To reset settings, press and choose . |
Resets user and network setup settings to their default values, and restarts the phone. |
To reset the CTL file, press and choose . |
Resets the CTL file. |
Reset the Phone to the Factory Settings from the Phone Keypad
You can reset the phone to the factory settings. The reset clears all the phone parameters.
Procedure
Step 1 |
Remove power from the phone in one of these ways:
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Step 2 |
Wait for 5 seconds. |
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Step 3 |
Press and hold # and plug the phone back in. Release the # only when the Headset and Speaker buttons are lit.
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Step 4 |
Enter the following key sequence: 123456789*0# The light for the Headset button turns off after you press the 1 key. After you enter the key sequence, the Mute button lights.
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Perform Reset All Settings from Phone Menu
Perform this task if you want to reset your user and network setup settings to the default values.
Procedure
Step 1 |
Press Applications . |
Step 2 |
Choose .If necessary, unlock the phone options. |
Reboot Your Phone from the Backup Image
Your Cisco IP Phone has a second, backup image that allows you to recover the phone when the default image has been compromised.
To reboot your phone from the backup image, perform the following procedure.
Procedure
Step 1 |
Disconnect the power supply. |
Step 2 |
Press and hold the star (*) key. |
Step 3 |
Reconnect the power. Continue pressing the star key until the Mute LED turns off. |
Step 4 |
Release the star key. |