Phone Features and Setup

Phone Features and Setup Overview

After you install Cisco IP Phones in your network, configure their network settings, and add them to Cisco Unified Communications Manager, you must use the Cisco Unified Communications Manager Administration application to configure telephony features, optionally modify phone templates, set up services, and assign users.

You can modify additional settings for the Cisco IP Phone from Cisco Unified Communications Manager Administration. Use this web-based application to set up phone registration criteria and calling search spaces, to configure corporate directories and services, and to modify phone button templates, among other tasks.

When adding features to the phone line keys, you are limited by the number of line keys available. You cannot add more features than the number of line keys on your phone.

Cisco IP Phone User Support

If you are a system administrator, you are likely the primary source of information for Cisco IP Phone users in your network or company. It is important to provide current and thorough information to end users.

To successfully use some of the features on the Cisco IP Phone (including Services and voice message system options), users must receive information from you or from your network team or must be able to contact you for assistance. Make sure to provide users with the names of people to contact for assistance and with instructions for contacting those people.

We recommend that you create a web page on your internal support site that provides end users with important information about their Cisco IP Phones.

Consider including the following types of information on this site:

  • User guides for all Cisco IP Phone models that you support

  • Information on how to access the Cisco Unified Communications Self Care Portal

  • List of features supported

  • User guide or quick reference for your voicemail system

Telephone Features

After you add Cisco IP Phones to Cisco Unified Communications Manager, you can add functionality to the phones. The following table includes a list of supported telephony features, many of which you can configure by using Cisco Unified Communications Manager Administration.

For information about using most of these features on the phone, see Cisco IP Phone 8800 Series User Guide. See Feature Buttons and Softkeys for a list of features that can be configured as programmable buttons and dedicated softkeys and feature buttons.


Note

Cisco Unified Communications Manager Administration also provides several service parameters that you can use to configure various telephony functions. For more information on accessing and configuring service parameters, see the documentation for your particular Cisco Unified Communications Manager release.

For more information on the functions of a service, select the name of the parameter or the question mark (?) help button in the Service Parameter Configuration window.

For more information, see the documentation for your particular Cisco Unified Communications Manager release.

Feature

Description and more information

Abbreviated Dialing

Allows users to speed dial a phone number by entering an assigned index code (1-199) on the phone keypad.

Note

 

You can use Abbreviated Dialing while on-hook or off-hook.

Users assign index codes from the Self Care Portal.

Actionable Incoming Call Alert

Provides different options to control the incoming call alerts. You can disable or enable the call alert. You can also activate or deactivate the caller ID display.

See Actionable Incoming Call Alert, Product Specific Configuration.

AES 256 Encryption Support for Phones

Enhances security by supporting TLS 1.2 and new ciphers. For more information, see Supported Security Features.

Agent Greeting

Allows an agent to create and update a prerecorded greeting that plays at the beginning of a customer call, before the agent begins the conversation with the caller. The agent can prerecord a single greeting or multiple ones as needed.

See Enable Agent Greeting.

Always On Mode

Always keeps the DECT connection between the headset and base even when the user is not on a call or playing music.

This feature is supported on Cisco Headset 500 Series.

See Headset template management in Call Manager for more information.

Any Call Pickup

Allows users to pick up a call on any line in their call pickup group, regardless of how the call was routed to the phone.

See call pickup in the documentation for your particular Cisco Unified Communications Manager release.

Application Dial Rules

Convert numbers for shared mobile contacts to network dialable numbers.

See Application Dial Rules.

Assisted Directed Call Park

Enables users to park a call by pressing only one button using the Direct Park feature. Administrators must configure a Busy Lamp Field (BLF) Assisted Directed Call Park button. When users press an idle BLF Assisted Directed Call Park button for an active call, the active call is parked at the Direct Park slot associated with the Assisted Directed Call Park button.

See assisted directed call park in the documentation for your particular Cisco Unified Communications Manager release.

Audible Message Waiting Indicator (AMWI)

A stutter tone from the handset, headset, or speakerphone indicates that a user has one or more new voice messages on a line.

Note

 

The stutter tone is line-specific. You hear it only when using the line with the waiting messages.

Auto Answer

Connects incoming calls automatically after a ring or two.

Auto Answer works with either the speakerphone or the headset.

See directory number information in the documentation for your particular Cisco Unified Communications Manager release.

Automatic Port Synchronization

Synchronizes ports to the lowest speed between ports of a phone to eliminate packet loss.

See Automatic Port Synchronization, Product Specific Configuration.

Auto Pickup

Allows a user to use one-touch pickup functionality for call pickup features.

See call pickup in the documentation for your particular Cisco Unified Communications Manager release.

Barge

Enables a user to barge into a call by establishing the three-way conference call using the built-in conference bridge of the target phone.

See "cBarge" in this table.

Block External to External Transfer

Prevents users from transferring an external call to another external number.

See external call transfer information in the documentation for your particular Cisco Unified Communications Manager release.

Bluetooth Multiconnection

Enables the user to pair multiple devices to the phone. The user can then connect a mobile device using Bluetooth and a Bluetooth headset at the same time.

Cisco IP Phone 8851NR does not support Bluetooth.

Bluetooth Mute Sync for Cisco Headset 700 Series and 900 Series

The mute status between the IP Phone and Cisco headset is synchronized automatically during a call.

Supported on the Cisco IP Phones 8845, 8851, 8861, and 8865, connected with Cisco Headset 720/730/950/980 Series.

Busy Lamp Field (BLF)

Allows a user to monitor the call state of a directory number associated with a speed-dial button on the phone.

See presence information in the documentation for your particular Cisco Unified Communications Manager release.

Busy Lamp Field (BLF) Pickup

Provides enhancements to BLF speed dial. Allows you to configure a Directory Number (DN) that a user can monitor for incoming calls. When the DN receives an incoming call, the system alerts the monitoring user, who can then pick up the call.

See call pickup information in the documentation for your particular Cisco Unified Communications Manager release.

Call Back

Provides users with an audio and visual alert on the phone when a busy or unavailable party becomes available.

See call back information in the documentation for your particular Cisco Unified Communications Manager release.

Call Display Restrictions

Determines the information that will display for calling or connected lines, depending on the parties who are involved in the call.

See routing plans and call display restriction information in the documentation for your particular Cisco Unified Communications Manager release.

Call Forward

Allows users to redirect incoming calls to another number. Call Forward options include Call Forward All, Call Forward Busy, Call Forward No Answer, and Call Forward No Coverage.

See directory number information in the documentation for your particular Cisco Unified Communications Manager release and Customize the Self Care Portal Display.

Call Forward All Loop Breakout

Detects and prevents Call Forward All loops. When a Call Forward All loop is detected, the Call Forward All configuration is ignored and the call rings through.

Call Forward All Loop Prevention

Detects and prevents Call Forward All loops. When a Call Forward All loop is detected, the Call Forward All configuration is ignored and the call rings through.

Call Forward Configurable Display

Prevents a user from configuring a Call Forward All destination directly on the phone that creates a Call Forward All loop or that creates a Call Forward All chain with more hops than the existing Forward Maximum Hop Count service parameter allows.

See directory number information in the documentation for your particular Cisco Unified Communications Manager release.

Call Forward Destination Override

Allows you to override Call Forward All (CFA) in cases where the CFA target places a call to the CFA initiator. This feature allows the CFA target to reach the CFA initiator for important calls. The override works whether the CFA target phone number is internal or external.

See directory number information in the documentation for your particular Cisco Unified Communications Manager release.

Call Forward Notification

Allows you to configure the information that the user sees when receiving a forwarded call.

See Set Up Call Forward Notification.

Call History for Shared Line

Allows you to view shared line activity in the phone Call History. This feature will:

  • Log missed calls for a shared line

  • Log all answered and placed calls for a shared line

Call Park

Allows users to park (temporarily store) a call and then retrieve the call by using another phone in the Cisco Unified Communications Manager system.

You can configure the field Dedicate one line for call park in the Product Specific Configuration Layout pane to park the call to the original line or a different line.

When the field is enabled, the parked call remains on the user's line and they can use the Resume softkey to pick up the call. The user sees the extension number for the parked call on the phone display.

When the field is disabled, the parked call transfers to the call park line. The user's line returns to the idle state and they see the call park extension in a pop-up window. The user dials the extension to pick up the call.

See call park information in the documentation for your particular Cisco Unified Communications Manager release.

Call Pickup

Allows users to redirect a call that is ringing on another phone within their pickup group to their phone.

You can configure an audio and visual alert for the primary line on the phone. This alert notifies the users that a call is ringing in their pickup group.

See call pickup information in the documentation for your particular Cisco Unified Communications Manager release.

Call Recording

Allows a supervisor to record an active call. The user might hear a recording audible alert tone during a call when it is being recorded.

When a call is secured, the security status of the call is displayed as a lock icon on Cisco IP Phones. The connected parties might also hear an audible alert tone that indicates the call is secured and is being recorded.

Note

 

When an active call is being monitored or recorded, the user can receive or place intercom calls; however, if the user places an intercom call, the active call is put on hold, which causes the recording session to terminate and the monitoring session to suspend. To resume the monitoring session, the party whose call is being monitored must resume the call.

See monitoring and recording information in the documentation for your particular Cisco Unified Communications Manager release.

Call Waiting

Indicates (and allows users to answer) an incoming call that rings while on another call. Incoming call information appears on the phone display.

See directory number information in the documentation for your particular Cisco Unified Communications Manager release.

Call Waiting Ring

Provides Call Waiting users with the option of an audible ring instead of the standard beep.

Options are Ring and Ring Once.

See directory number information in the documentation for your particular Cisco Unified Communications Manager release.

Caller ID

Caller identification such as a phone number, name, or other descriptive text appear on the phone display.

See routing plan, call display restrictions, and directory number information in the documentation for your particular Cisco Unified Communications Manager release.

Caller ID Blocking

Allows a user to block their phone number or email address from phones that have caller identification enabled.

See routing plan and directory number information in the documentation for your particular Cisco Unified Communications Manager release.

Calling Party Normalization

Calling party normalization presents phone calls to the user with a dialable phone number. Any escape codes are added to the number so that the user can easily connect to the caller again. The dialable number is saved in the call history and can be saved in the Personal Address Book.

CAST for SIP

Establishes communication between the Cisco Unified Video Advantage (CUVA) and the Cisco IP phones to support video on the PC even if the IP phone does not have video capability.

cBarge

Allows a user to join a nonprivate call on a shared phone line. cBarge adds a user to a call and converts it into a conference, allowing the user and other parties to access conference features. The conference call is created using the Cisco Unified Communications Manager conference bridge functionality.

You must enable both the softkey and the conference bridge functionality for cBarge to function correctly.

In Firmware Release 10.2(2) and later, the cBarge functionality is accessed using the Barge softkey.

For more information, refer to the "Barge" chapter, Feature Configuration Guide for Cisco Unified Communications Manager.

Charge a Mobile Device

Allows a user to charge a mobile device by connecting it to the USB port of the Cisco IP Phone.

See Cisco IP Phone 8800 Series User Guide.

Cisco Extension Mobility

Allows users access to their Cisco IP Phone configuration such as line appearances, services, and speed dials from a shared Cisco IP Phone.

Cisco Extension Mobility is useful if people work from a variety of locations within your company or if they share a workspace with coworkers.

Cisco Extension Mobility Cross Cluster (EMCC)

Enables a user configured in one cluster to log into a Cisco IP Phone in another cluster. Users from a home cluster log into a Cisco IP Phone at a visiting cluster.

Note

 

Configure Cisco Extension Mobility on Cisco IP Phones before you configure EMCC.

Cisco IP Manager Assistant (IPMA)

Provides call routing and other call management features to help managers and assistants handle phone calls more effectively.

See Set up Cisco IP Manager Assistant.

Cisco IP Phone 8800 Key Expansion Module

Cisco IP Phone 8851/8861 Key Expansion Module

Cisco IP Phone 8865 Key Expansion Module

Provides additional keys by adding an expansion module to the phone.

For additional information, see Cisco IP Phone 7800 and 8800 Series Accessories Guide for Cisco Unified Communications Manager.

Cisco IP Phone 8811 Support

Provides support for the Cisco IP Phone 8811.

Cisco IP Phone 8851NR Support

Provides support for the Cisco IP Phone 8851NR

Cisco Unified Communications Manager Express (Unified CME) Version Negotiation

The Cisco Unified Communication Manager Express uses a special tag in the information sent to the phone to identify itself. This tag enables the phone to provide services to the user that the switch supports.

See:

Cisco Unified Video Advantage (CUVA)

Allows users to make video calls by using a Cisco IP Phone, a personal computer, and a video camera.

Note

 

Configure the Video Capabilities parameter in the Product Specific Configuration Layout section in Phone Configuration.

See the Cisco Unified Video Advantage documentation.

Cisco WebDialer

Allows users to make calls from web and desktop applications.

Classic Ringtone

Supports ringtones that are embedded in the phone firmware or downloaded from the Cisco Unified Communications Manager. The feature makes the available ringtones common with other Cisco IP Phones.

See Custom Phone Rings.

Conference

Allows a user to talk simultaneously with multiple parties by calling each participant individually. Conference features include Conference and Meet Me.

Allows a noninitiator in a standard (adhoc) conference to add or remove participants; also allows any conference participant to join together two standard conferences on the same line.

The Advance Adhoc Conference service parameter, disabled by default in Cisco Unified Communications Manager Administration, allows you to enable these features.

Note

 

Be sure to inform your users if these features are activated.

Configurable Energy Efficient Ethernet (EEE) for PC and Switch Port

Provides a method to control EEE functions on personal computer port and switch port by enabling or disabling EEE. The feature controls both type of ports individually. The default value is Enabled.

See Set Up Energy Efficient Ethernet for Switch and PC Port.

Configurable Font Size

Allows users to increase or decrease the maximum number of characters the IP phone displays for Call History and Call Screen by changing the font size.

A smaller font increases the maximum number of displayed characters, and a larger font decreases the maximum number of displayed characters.

CTI Applications

A computer telephony integration (CTI) route point can designate a virtual device to receive multiple, simultaneous calls for application-controlled redirection.

Decline All

Allows a user to transfer a ringing, connected, or held call directly to a voice-messaging system. When a call is declined, the line becomes available to make or receive new calls.

See immediate divert information in the documentation for your particular Cisco Unified Communications Manager release.

Device Invoked Recording

Provides end users with the ability to record their telephone calls via a softkey.

In addition administrators may continue to record telephone calls via the CTI User Interface.

See monitoring and recording information in the documentation for your particular Cisco Unified Communications Manager release.

Directed Call Park

Allows a user to transfer an active call to an available directed call park number that the user dials or speed dials. A Call Park BLF button indicates whether a directed call park number is occupied and provides speed-dial access to the directed call park number.

Note

 

If you implement Directed Call Park, avoid configuring the Park softkey. This prevents users from confusing the two Call Park features.

See call park information in the documentation for your particular Cisco Unified Communications Manager release.

Display Battery Strength and Signal Strength Icons

Displays the battery and signal strength of the mobile phone on the IP Phone when the mobile phone is connected to the IP Phone using Bluetooth.

Cisco IP Phone 8851NR does not support Bluetooth.

Distinctive Ring

Users can customize how their phone indicates an incoming call and a new voice mail message.

See call pickup information in the documentation for your particular Cisco Unified Communications Manager release.

Do Not Disturb (DND)

When DND is turned on, either no audible rings occur during the ringing-in state of a call, or no audible or visual notifications of any type occur.

When enabled, the phone header turns red and Do not disturb is displayed on the phone.

If multilevel precedence and preemption (MLPP) is configured and the user receives a precedence call, the phone will ring with a special ringtone.

See Set Up Do Not Disturb.

Dock Event

Allows a user to set up the call behavior when the headset is lift from the base or is put down on the base.

This feature is supported on Cisco Headset 500 Series.

See Headset template management in Call Manager for more information.

Enable/Disable JAL/TAL

Allows the administrator to control the Join Across Lines (JAL) and Direct Transfer Across Lines (TAL) features.

See Join and Direct Transfer Policy, Product Specific Configuration.

EnergyWise

Enables an IP Phone to sleep (power down) and wake (power up) at predetermined times, to promote energy savings.

See Schedule EnergyWise on Cisco IP Phone.

Enhanced Line Mode

Enable Enhanced Line Mode to use the buttons on both sides of the phone screen as line keys.

See Set Up Additional Line Keys

Enhanced Secure Extension Mobility Cross Cluster (EMCC)

Improves the Secure Extension Mobility Cross Cluster (EMCC) feature by preserving the network and security configurations on the login phone. By so doing, security policies are maintained, network bandwidth is preserved and network failure is avoided within the visiting cluster (VC).

Fast Dial Service

Allows a user to enter a Fast Dial code to place a call. Fast Dial codes can be assigned to phone numbers or Personal Address Book entries. See "Services" in this table.

See Modify Phone Button Template for PAB or Fast Dial.

Group Call Pickup

Allows a user to answer a call that is ringing on a directory number in another group.

See call pickup information in the documentation for your particular Cisco Unified Communications Manager release.

Headset Sidetone Control

Allows an administrator to set the sidetone level of a wired headset.

Hold Reversion

Limits the amount of time that a call can be on hold before reverting back to the phone that put the call on hold and alerting the user.

Reverting calls are distinguished from incoming calls by a single ring (or beep, depending on the new call indicator setting for the line). This notification repeats at intervals if not resumed.

A call that triggers Hold Reversion also displays an animated icon in the call bubble. You can configure call focus priority to favor incoming or reverting calls.

Hold Status

Enables phones with a shared line to distinguish between the local and remote lines that placed a call on hold.

Hold/Resume

Allows the user to move a connected call from an active state to a held state.

  • No configuration required unless you want to use Music On Hold. See "Music On Hold" in this table for information.

  • See "Hold Reversion" in this table.

HTTP Download

Enhances the file download process to the phone to use HTTP by default. If the HTTP download fails, the phone reverts to using the TFTP download.

Hunt Group

Provides load sharing for calls to a main directory number. A hunt group contains a series of directory numbers that can answer the incoming calls. When the first directory number in the hunt group is busy, the system hunts in a predetermined sequence for the next available directory number in the group and directs the call to that phone.

You can have Caller ID (If the Caller ID is configured), Directory Number and Hunt group Pilot Number display on the Incoming Call Alert for the hunt group call. The hunt group number is displayed after the label "Hunt Group.

See hunt group and routing plans information in the documentation for your particular Cisco Unified Communications Manager release.

Incoming Call Toast Timer

Allows you to set the length of time that an incoming call toast (notification) appears on the phone screen.

See Incoming Call Toast Timer, Product Specific Configuration.

Intelligent Proximity

Enables users to pair a mobile device with the phone using Bluetooth and use the phone to place and receive mobile calls,

See Enable Intelligent Proximity.

Cisco IP Phone 8811, 8841, and 8851NR do not support Bluetooth or Intelligent Proximity.

Intercom

Allows users to place and receive intercom calls using programmable phone buttons. You can configure intercom line buttons to:

  • Directly dial a specific intercom extension.

  • Initiate an intercom call and then prompt the user to enter a valid intercom number.

Note

 

If your user logs into the same phone on a daily basis using their Cisco Extension Mobility profile, assign the phone button template that contains intercom information to their profile, and assign the phone as the default intercom device for the intercom line.

IPv6-only Support

Provides support for expanded IP addressing on Cisco IP Phones. IPv4 and IPv6 configuration is recommended and fully supported. Certain features are not supported in a standalone configuration. Only IPv6 address are assigned.

See Configure Network Settings.

Jitter Buffer

The Jitter Buffer feature handles jitter from 10 milliseconds (ms) to 1000 ms for audio streams.

It runs in an adaptive mode and it dynamically adjusts to the amount of jitter.

Join

Allows users to combine two calls that are on one line to create a conference call and remain on the call.

Line Status for Call Lists

Allows the user to see the Line Status availability status of monitored line numbers in the Call History list. The Line Status states are

  • Offline

  • Available

  • In use

  • Do not disturb

See Enable BLF for Call Lists.

Line Status in Corporate Directory

Enables the display of the status of a contact in the Corporate Directory.

  • Offline

  • Available

  • In use

  • Do not disturb

See Enable BLF for Call Lists.

Line Text Label

Sets a text label for a phone line instead of the directory number.

See Set the Label for a Line.

Log out of hunt groups

Allows users to log out of a hunt group and temporarily block calls from ringing their phone when they are not available to take calls. Logging out of hunt groups does not prevent nonhunt group calls from ringing their phone.

See routing plan information in the documentation for your particular Cisco Unified Communications Manager release.

Malicious Caller Identification (MCID)

Allows users to notify the system administrator about suspicious calls that are received.

Meet Me Conference

Allows a user to host a Meet Me conference in which other participants call a predetermined number at a scheduled time.

Message Waiting

Defines directory numbers for message waiting on and off indicators. A directly-connected voice-message system uses the specified directory number to set or to clear a message waiting indication for a particular Cisco IP Phone.

See message waiting and voice mail information in the documentation for your particular Cisco Unified Communications Manager release.

Message Waiting Indicator

A light on the handset that indicates that a user has one or more new voice messages.

See message waiting and voice mail information in the documentation for your particular Cisco Unified Communications Manager release.

Minimum Ring Volume

Sets a minimum ringer volume level for an IP phone.

Missed Call Logging

Allows a user to specify whether missed calls will be logged in the missed calls directory for a given line appearance.

See directory number information in the documentation for your particular Cisco Unified Communications Manager release.

Mobile Connect

Enables users to manage business calls using a single phone number and pick up in-progress calls on the desk phone and a remote device such as a mobile phone. Users can restrict the group of callers according to phone number and time of day.

See Cisco Unified Mobility information in the documentation for your particular Cisco Unified Communications Manager release.

Mobile and Remote Access Through Expressway

Allows remote workers to easily and securely connect into the corporate network without using a virtual private network (VPN) client tunnel.

See Mobile and Remote Access Through Expressway

Mobile Voice Access

Extends Mobile Connect capabilities by allowing users to access an interactive voice response (IVR) system to originate a call from a remote device such as a cellular phone.

See Cisco Unified Mobility in the documentation for your particular Cisco Unified Communications Manager release.

Monitoring and Recording

Allows a supervisor to silently monitor an active call. The supervisor cannot be heard by either party on the call. The user might hear a monitoring audible alert tone during a call when it is being monitored.

When a call is secured, the security status of the call is displayed as a lock icon on Cisco IP Phones. The connected parties might also hear an audible alert tone that indicates the call is secured and is being monitored.

Note

 

When an active call is being monitored or recorded, the use can receive or place intercom calls; however, if the user place an intercom call, the active call will be put on hold, which causes the recording session to terminate and the monitoring session to suspend. To resume the monitoring session, the party whose call is being monitored must resume the call.

Multilevel Precedence and Preemption

Enables the user to make and receive urgent or critical calls in some specialized environments, such as military or government offices.

See Multilevel Precedence and Preemption.

Multiple Calls Per Line Appearance

Each line can support multiple calls. By default, the phone supports two active calls per line, and a maximum of six active calls per line. Only one call can be connected at any time; other calls are automatically placed on hold.

The system allows you to configure maximum calls/busy trigger not more than 6/6. Any configuration more than 6/6 is not officially supported.

See directory number information in the documentation for your particular Cisco Unified Communications Manager release.

Music On Hold

Plays music while callers are on hold.

Mute

Mutes the handset or headset microphone.

No Alert Name

Makes it easier for end users to identify transferred calls by displaying the original caller’s phone number. The call appears as an Alert Call followed by the caller’s telephone number.

Onhook Dialing

Allows a user to dial a number without going off hook. The user can then either pick up the handset or press Dial.

Other Group Pickup

Allows a user to answer a call ringing on a phone in another group that is associated with the user's group.

See call pickup information in the documentation for your particular Cisco Unified Communications Manager release.

Phone Display Message for Extension Mobility Users

This feature enhances the phone interface for the Extension Mobility user by providing friendly messages.

Phone Trust List Notification in Cisco Unified Communications Manager

Enables the phone to send an alarm to the Cisco Unified Communications Manager when the Trust List (TL) is updated.

See Supported Security Features.

PLK Support for Queue Statistics

The PLK Support for Queue Statistics feature enables the users to query the call queue statistics for hunt pilots and the information appears on phone screen.

Plus Dialing

Allows the user to dial E.164 numbers prefixed with a plus (+) sign.

To dial the + sign, the user needs to press and hold the star (*) key for at least 1 second. This applies to dialing the first digit for an on-hook (including edit mode) or off-hook call.

Power Negotiation over LLDP

Allows the phone to negotiate power using Link Level Endpoint Discovery Protocol (LLDP) and Cisco Discovery Protocol (CDP).

See Power Negotiation, Product Specific Configuration.

Predictive Dialing

Simplifies making a call. The Recents list changes to displays only phone numbers similar to the number being dialed.

Predictive Dialing is enabled when Enhanced Line mode is enabled. Simplified New Call UI must be disabled for Predictive Dialing to function.

Privacy

Prevents users who share a line from adding themselves to a call and from viewing information on their phone display about the call of the other user.

See barge and privacy information in the documentation for your particular Cisco Unified Communications Manager release.

Private Line Automated Ringdown (PLAR)

The Cisco Unified Communications Manager administrator can configure a phone number that the Cisco IP Phone dials as soon as the handset goes off hook. This can be useful for phones that are designated for calling emergency or "hotline" numbers.

The administrator can configure a delay of up to 15-seconds. This allows the user time to place a call before the phone defaults to the hotline number. The timer is configurable through the parameter Off Hook To First Digit Timer under Device > Device Settings > SIP Profile.

For more information, refer to Feature Configuration Guide for Cisco Unified Communications Manager.

Problem Report Tool (PRT)

Submit phone logs or report problems to an administrator.

See Problem Report Tool.

Programmable Feature Buttons

You can assign features, such as New Call, Call Back, and Forward All to line buttons.

See phone button template information in the documentation for your particular Cisco Unified Communications Manager release.

Quality Reporting Tool (QRT)

Allows users to submit information about problem phone calls by pressing a button. QRT can be configured for either of two user modes, depending upon the amount of user interaction desired with QRT.

Recents

Allows users to see the 150 most recent individual calls and call groups. You can see the recently dialed numbers, missed calls, and delete a call record.

Redial

Allows users to call the most recently dialed phone number by pressing a button or the Redial softkey.

Remote Port Configuration

Allows you to configure the speed and duplex function of the phone Ethernet ports remotely by using Cisco Unified Communications Manager Administration. This enhances the performance for large deployments with specific port settings.

Note

 

If the ports are configured for Remote Port Configuration in Cisco Unified Communications Manager, the data cannot be changed on the phone.

See Remote Port Configuration, Product Specific Configuration.

Reroute Direct Calls to Remote Destination to Enterprise Number

Reroutes a direct call to a user's mobile phone to the enterprise number (desk phone). For an incoming call to remote destination (mobile phone), only remote destination rings; desk phone does not ring. When the call is answered on their mobile phone, the desk phone displays a Remote In Use message. During these calls, users can make use of various features of their mobile phone.

See the Cisco Unified Mobility information in the documentation for your particular Cisco Unified Communications Manager release.

Remove 'Call Ended' Prompt Timer

Improves the End Call response time by removing the Call ended message display on the phone screen.

Ringtone Setting

Identifies ring type used for a line when a phone has another active call.

See directory number information in the documentation for your particular Cisco Unified Communications Manager release and Custom Phone Rings.

RTCP Hold For SIP

Ensures that held calls are not dropped by the gateway. The gateway checks the status of the RTCP port to determine if a call is active or not. By keeping the phone port open, the gateway will not end held calls.

Secure Conference

Allows secure phones to place conference calls using a secured conference bridge. As new participants are added by using Confrn, Join, or Barge softkeys or MeetMe conferencing, the secure call icon displays as long as all participants use secure phones.

The Conference List displays the security level of each conference participant. Initiators can remove nonsecure participants from the Conference List. Noninitiators can add or remove conference participants if the Advanced Adhoc Conference Enabled parameter is set.

See conference bridge and security information in the documentation for your particular Cisco Unified Communications Manager release and Supported Security Features.

Secure EMCC

Improves the EMCC feature by providing enhanced security for a user logging into their phone from a remote office.

Services

Allows you to use the Cisco IP Phone Services Configuration menu in Cisco Unified Communications Manager Administration to define and maintain the list of phone services to which users can subscribe.

See services information in the documentation for your particular Cisco Unified Communications Manager release.

Services URL button

Allows users to access services from a programmable button rather than by using the Services menu on a phone.

See services information the documentation for your particular Cisco Unified Communications Manager release.

Show Calling ID and Calling Number

The phones can display both the calling ID and calling number for incoming calls. The IP phone LCD display size limits the length of the calling ID and the calling number that display.

The Show Calling ID and Calling Number feature applies to the incoming call alert only and does not change the function of the Call Forward and Hunt Group features.

See "Caller ID" in this table.

Simplify Extension Mobility Login with Cisco Headsets

Enables users to sign into Extension Mobility with their Cisco headsets.

When the phone is in MRA mode, the user can use the headset to sign into the phone.

This feature requires Cisco Unified Communications Manager(UCM) Release 11.5(1)SU8, 11.5(1)SU.9, 12.5(1)SU3, 14.0(1) or later.

For more information, see Feature Configuration Guide for Cisco Unified Communications Manager, Release 11.5(1)SU8 or later, or Release 12.5(1)SU3 or later.

With Cisco Headset 720/730/950/980, user can also sign into Extension Mobility with the headset USB adapter (USB HD adapter or USB-C adapter).

Simplified Tablet Support

Enables an Android or iOS tablet user to pair the tablet to the phone using Bluetooth and then use the phone for the audio part of a call on the tablet.

See Enable Intelligent Proximity.

Cisco IP Phone 8851NR does not support Bluetooth.

Speed Dial

Dials a specified number that has been previously stored.

SSH Access

Allows you to enable or disable the SSH Access setting using Cisco Unified Communications Manager Administration. Enabling the SSH server allows the phone to accept the SSH connections. Disabling the SSH server functionality of the phone blocks the SSH access to the phone.

See SSH Access, Product Specific Configuration.

Time-of-Day Routing

Restricts access to specified telephony features by time period.

See time period and time-of-day routing information in the documentation for your particular Cisco Unified Communications Manager release.

Time Zone Update

Updates the Cisco IP Phone with time zone changes.

See date and time information in the documentation for your particular Cisco Unified Communications Manager release.

Transfer

Allows users to redirect connected calls from their phones to another number.

Transfer - Direct Transfer

Transfer: The first invocation of Transfer will always initiate a new call by using the same directory number, after putting the active call on hold.

The user can directly transfer calls using Transfer Active Call Function.

Some JTAPI/TAPI applications are not compatible with the Join and Direct Transfer feature implementation on the Cisco IP Phone and you may need to configure the Join and Direct Transfer Policy to disable join and direct transfer on the same line or possibly across lines.

See directory number information in the documentation for your particular Cisco Unified Communications Manager release.

TVS

Trust Verification Services (TVS) enables phones to authenticate signed configurations and authenticate other servers or peers without increasing the size of the Certificate Trust List (CTL) or requiring the downloading of an updated CTL file to the phone. TVS is enabled by default.

The Security Setting menu on the phone displays the TVS information.

UCR 2013

The Cisco IP Phones support Unified Capabilities Requirements (UCR) 2013 by providing the following functions:

  • Support for Federal Information Processing Standard (FIPS) 140-2

  • Support for 80-bit SRTCP Tagging

As an IP Phone administrator, you must set up specific parameters in Cisco Unified Communications Manager Administration.

Unconfigured Primary Line Notification

Alerts the user when the primary line is not configured. The user sees the message Unprovisioned on the phone screen.

User Interface Updates for List, Alert, and Visual Voicemail.

Increases the size of the application window to minimize truncated strings.

Video Mode

Allows a user to select the video display mode for viewing a video conference, depending on the modes configured in the system.

See video information in the documentation for your particular Cisco Unified Communications Manager release.

Available on Cisco IP Phone 8845, 8865, and 8865NR.

Video Support

Enables video support on the phone. The Video Capabilities parameter needs to be enabled for video calls on Cisco Unified Communications Manager Phone Configuration window. It is enabled by default.

Available on Cisco IP Phone 8845, 8865, and 8865NR.

Video Through PC

Allows users to make video calls by using their Cisco Unified IP Phone, personal computer, and an external video camera.

The feature also allows users to make video calls with Cisco Jabber or Cisco Unified Video Advantage products.

Visual Voicemail

Replaces the voicemail audio prompts with a graphical interface.

See Installation and Configuration Guide for Visual Voicemail located at http://www.cisco.com/en/US/partner/products/ps9829/prod_installation_guides_list.html#anchor3.

Voice Message System

Enables callers to leave messages if calls are unanswered.

See voice mail information in the documentation for your particular Cisco Unified Communications Manager release and Set up Visual Voicemail.

VPN

Using SSL, provides a virtual private network (VPN) connection on the Cisco Unified IP Phone when it is located outside a trusted network or when network traffic between the phone and Unified Communications Manager must cross untrusted networks.

Web Access Disabled by Default

Enhances security by disabling access to all web services, such as HTTP. Users can only access web services if you enable web access.

Feature Buttons and Softkeys

The following table provides information about features that are available on softkeys, features that are available on dedicated feature buttons, and features that you need to configure as programmable feature buttons. A "Supported" entry in the table indicates that the feature is supported for the corresponding button type or softkey. Of the two button types and softkeys, only programmable feature buttons require configuration in Cisco IP Phone administration.

For information about configuring programmable feature buttons, see Phone Button Templates.

Table 1. Features and Corresponding Buttons and Softkeys

Feature name

Dedicated feature button

Programmable feature button

Softkey

Alert Calls

Not supported

Supported

Not supported

All Calls

Not supported

Supported

Not supported

Answer

Not supported

Supported

Supported

cBarge

Not supported

Not supported

Supported

Call Back

Not supported

Supported

Supported

Call Forward All

Not supported

Not supported

Supported

Call Park

Not supported

Supported

Supported

Call Park Line Status

Not supported

Supported

Not supported

Call Pickup (Pick Up)

Not supported

Supported

Supported

Call Pickup Line Status

Not supported

Supported

Not supported

Conference

Supported

Not supported

Supported

Divert

Not supported

Not supported

Supported

Do Not Disturb

Not supported

Supported

Supported

Group Pickup (Group Pick Up)

Not supported

Supported

Supported

Hold

Supported

Not supported

Supported

Hunt Groups

Not supported

Supported

Not supported

Intercom

Not supported

Supported

Not supported

Malicious Call Identification (MCID)

Not supported

Supported

Supported

Meet Me

Not supported

Supported

Supported

Merge

Not supported

Not supported

Supported

Mobile Connect (Mobility)

Not supported

Supported

Supported

Mute

Supported

Not supported

Not supported

Other Pickup

Not supported

Supported

Supported

PLK Support for Queue Status

Not supported

Not supported

Supported

Privacy

Not supported

Supported

Not supported

Queue Status

Not supported

Supported

Not supported

Quality Reporting Tool (QRT)

Not supported

Supported

Supported

Record

Not supported

Not supported

Supported

Redial

Not supported

Supported

Supported

Speed Dial

Not supported

Supported

Not supported

Speed Dial Line Status

Not supported

Supported

Not supported

Support for Hold Button on USB Headsets

Not supported

Not supported

Supported

Transfer

Supported

Not supported

Supported

Phone Feature Configuration

You can set up phones to have a variety of features, based on the needs of your users. You can apply features to all phones, a group of phones, or to individual phones.

When you set up features, the Cisco Unified Communications Manager Administration window displays information that is applicable to all phones and information that is applicable to the phone model. The information that is specific to the phone model is in the Product Specific Configuration Layout area of the window.

For information on the fields applicable to all phone models, see the Cisco Unified Communications Manager documentation.

When you set a field, the window that you set the field in is important because there is a precedence to the windows. The precedence order is:

  1. Individual phones (highest precedence)

  2. Group of phones

  3. All phones (lowest precedence)

For example, if you don't want a specific set of users to access the phone Web pages, but the rest of your users can access the pages, you:

  1. Enable access to the phone web pages for all users.

  2. Disable access to the phone web pages for each individual user, or set up a user group and disable access to the phone web pages for the group of users.

  3. If a specific user in the user group did need access to the phone web pages, you could enable it for that particular user.

Set Up Phone Features for All Phones

Procedure

Step 1

Sign in to Cisco Unified Communications Manager Administration as an administrator.

Step 2

Select System > Enterprise Phone Configuration.

Step 3

Set the fields you want to change.

Step 4

Check the Override Enterprise Settings check box for any changed fields.

Step 5

Click Save.

Step 6

Click Apply Config.

Step 7

Restart the phones.

Note

 

This will impact all phones in your organization.

Set Up Phone Features for a Group of Phones

Procedure

Step 1

Sign in to Cisco Unified Communications Manager Administration as an administrator.

Step 2

Select Device > Device Settings > Common Phone Profile.

Step 3

Locate the profile.

Step 4

Navigate to the Product Specific Configuration Layout pane and set the fields.

Step 5

Check the Override Enterprise Settings check box for any changed fields.

Step 6

Click Save.

Step 7

Click Apply Config.

Step 8

Restart the phones.

Set Up Phone Features for a Single Phone

Procedure

Step 1

Sign in to Cisco Unified Communications Manager Administration as an administrator.

Step 2

Select Device > Phone

Step 3

Locate the phone associated with the user.

Step 4

Navigate to the Product Specific Configuration Layout pane and set the fields.

Step 5

Check the Override Common Settings check box for any changed fields.

Step 6

Click Save.

Step 7

Click Apply Config.

Step 8

Restart the phone.

Product Specific Configuration

The following table describes the fields in the Product Specific Configuration Layout pane.

Table 2. Product Specific Configuration Fields

Field Name

Field Type

or Choices

Default

Description and Usage Guidelines

Disable Speakerphone

Check box

Unchecked

Turns off the speakerphone capability of the phone.

Disable Speakerphone and Headset

Check box

Unchecked

Turns off the speakerphone and headset capability of the phone.

Disable Handset

Checkbox

Unchecked

Turns off the handset capability of the phone.

PC Port

Enabled

Disabled

Enabled

Controls the ability to use the PC port to connect a computer into the LAN.

Settings Access

Disabled

Enabled

Restricted

Enabled

Enables, disables, or restricts access to the local phone configuration settings in the Settings app.

  • Disabled—The Settings menu does not display any options.

  • Enabled—All entries in the Settings menu are accessible.

  • Restricted—Only the Phone settings menu is accessible.

PC Voice VLAN Access

Enabled

Disabled

Enabled

Indicates whether the phone will allow a device attached to the PC port to access the Voice VLAN.

  • Disabled—The PC can't send and receive data on the Voice VLAN or from the phone.

  • Enabled—The PC can send and receive data from the Voice VLAN or from the phone. Set this field to Enabled if an application is being run on the PC that to monitor phone traffic. These applications could include monitoring and recording applications, and the use of network monitoring software for analysis purposes.

Video Capabilities

Enabled

Disabled

8845, 8865, and 8865NR: Enabled

8811, 8851, 8851NR, 8861: Disabled

Allows users to make video calls by using a Cisco IP Phone, a personal computer, and a video camera.

Web Access

Disabled

Enabled

Disabled

Enables or disables access to the phone web pages through a web browser.

Caution

 

If you enable this field, you may expose sensitive information about the phone.

Disable TLS 1.0 and TLS 1.1 for Web Access

Disabled

Enabled

Disabled

Controls the use of TLS 1.2 for a web server connection.

  • Disabled—A phone configured for TLS1.0, TLS 1.1, or TLS1.2 can function as a HTTPs server.

  • Enabled—Only a phone configured for TLS1.2 can function as a HTTPs server.

Enbloc Dialing

Disabled

Enabled

Disabled

Controls the dialing method.

  • Disabled—The Cisco Unified Communications Manager waits for the interdigit timer to expire when there is a dial plan or route pattern overlap.

  • Enabled—The entire dialed string is sent to Cisco Unified Communications Manager once the dialing is complete. To avoid the T.302 timer timeout, we recommend that you enable Enbloc Dialing whenever there is a dialplan or route pattern overlap.

Forced Authorization Codes (FAC) or Client Matter Codes (CMC) do not support the Enbloc Dialing. If you use FAC or CMC to manage call access and accounting, then you cannot use this feature.

Days Display Not Active

Days of the week

Defines the days that the display does not turn on automatically at the time specified in the Display On Time field.

Choose the day or days from the drop-down list. To choose more than one day, Ctrl+click each day that you want.

Display On Time

hh:mm

Defines the Time each day that the display turns on automatically (except on the days specified in the Days Display Not Active field).

Enter the time in this field in 24 hour format, where 0:00 is midnight.

For example, to automatically turn the display on at 07:00 a.m. (0700), enter 07:00. To turn the display on at 02:00 p.m. (1400), enter 14:00.

If this field is blank, the display automatically turns on at 0:00.

Display On Duration

hh:mm

Defines the length of time that the display remains on after turning on at the time specified in the Display On Time field.

For example, to keep the display on for 4 hours and 30 minutes after it turns on automatically, enter 04:30.

If this field is blank, the phone turns off at the end of the day (0:00).

If Display On Time is 0:00 and the display on duration is blank (or 24:00), the display does not turn off.

Display Idle Timeout

hh:mm

01:00

Defines the length of time that the phone is idle before the display turns off. Applies only when the display was off as scheduled and was turned on by a user (by pressing a button on the phone or lifting the handset).

Enter the value in this field in the format hours:minutes.

For example, to turn the display off when the phone is idle for 1 hour and 30 minutes after a user turns the display on, enter 01:30.

For more information, see Set Up Idle Display.

Display On When Incoming Call

Disabled

Enabled

Enabled

Turns the idle display on when there is an incoming call.

Enable Power Save Plus

Days of the week

Defines the schedule of days for which the phone powers off.

Choose the day or days from the drop-down list. To choose more than one day, Ctrl+click each day that you want.

When Enable Power Save Plus is turned on, you receive a message that warns about emergency (e911) concerns.

Caution

 

While Power Save Plus Mode (the “Mode”) is in effect, endpoints that are configured for the mode are disabled for emergency calling and from receiving inbound calls. By selecting this mode, you agree to the following: (i) You take full responsibility for providing alternate methods for emergency calling and receiving calls while the mode is in effect; (ii) Cisco has no liability in connection with your selection of the mode and all liability in connection with enabling the mode is your responsibility; and (iii) You fully inform users of the effects of the mode on calls, calling and otherwise.

To disable Power Save Plus, you must uncheck the Allow EnergyWise Overrides check box. If the Allow EnergyWise Overrides remains checked but no days are selected in the Enable Power Save Plus field, Power Save Plus is not disabled.

Phone On Time

hh:mm

Determines when the phone automatically turns on for the days that are in the Enable Power Save Plus field.

Enter the time in this field in 24-hour format, where 00:00 is midnight.

For example, to automatically power up the phone at 07:00 a.m. (0700), enter 07:00. To power up the phone at 02:00 p.m. (1400), enter 14:00.

The default value is blank, which means 00:00.

The Phone On Time must be at least 20 minutes later than the Phone Off Time. For example, if the Phone Off Time is 07:00, the Phone On Time must be no earlier than 07:20.

Phone Off Time

hh:mm

Identifies the time of day that the phone powers down for the days that are selected in the Enable Power Save Plus field. If the Phone On Time and the Phone Off Time fields contain the same value, the phone does not power down.

Enter the time in this field in 24-hour format, where 00:00 is midnight.

For example, to automatically power down the phone at 7:00 a.m. (0700), enter 7:00. To power down the phone at 2:00 p.m. (1400), enter 14:00.

The default value is blank, which means 00:00.

The Phone On Time must be at least 20 minutes later than the Phone Off Time. For example, if the Phone Off Time is 7:00, the Phone On Time must be no earlier than 7:20.

Phone Off Idle Timeout

20 to 1440 minutes

60

Indicates the length of time that the phone must be idle before the phone powers down.

The timeout occurs under the following conditions:

  • When the phone was in Power Save Plus mode, as scheduled, and was taken out of Power Save Plus mode because the phone user pressed the Select key.

  • When the phone is repowered by the attached switch.

  • When the Phone Off Time is reached but the phone is in use.

Enable Audible Alert

Check box

Unchecked

When enabled, instructs the phone to play an audible alert starting 10 minutes before the time that the Phone Off Time field specifies.

This check box applies only if the Enable Power Save Plus list box has one or more days selected.

EnergyWise Domain

Up to 127 characters

Identifies the EnergyWise domain that the phone is in.

EnergyWise Secret

Up to 127 characters

Identifies the security secret password that is used to communicate with the endpoints in the EnergyWise domain.

Allow EnergyWise Overrides

Check box

Unchecked

Determines whether you allow the EnergyWise domain controller policy to send power level updates to the phones. The following conditions apply:

  • One or more days must be selected in the Enable Power Save Plus field.

  • The settings in Cisco Unified Communications Manager Administration take effect on schedule even if EnergyWise sends an override.

For example, assuming the Phone Off Time is set to 22:00 (10:00 p.m.), the value in the Phone On Time field is 06:00 (6:00 a.m.), and the Enable Power Save Plus has one or more days selected.

  • If EnergyWise directs the phone to turn off at 20:00 (8:00 p.m.), that directive remains in effect (assuming no phone user intervention occurs) until the configured Phone On Time at 6:00 a.m.

  • At 6:00 a.m., the phone turns on and resumes receiving the power level changes from the settings in Cisco Unified Communications Manager Administration.

  • To change the power level on the phone again, EnergyWise must reissue a new power level change command.

To disable Power Save Plus, you must uncheck the Allow EnergyWise Overrides check box. If the Allow EnergyWise Overrides remains checked but no days are selected in the Enable Power Save Plus field, Power Save Plus is not disabled.

Join and Direct Transfer Policy

Same line, across line enable

Same line enable only

Same line, across line disable

Same line, across line enable

Controls the ability of a user to join and transfer calls.

  • Same line, across line enable—Users can directly transfer or join a call on current line to another call on another line.

  • Same line enable only—Users can only directly transfer or join the calls when both calls are on same line.

  • Same line, across line disable— Users can't join or transfer calls on the same line. The join and transfer features are disabled and the user can't do the direct transfer or join function.

Span to PC Port

Disabled

Enabled

Disabled

Indicates whether the phone forwards packets that are transmitted and received on the network port to the access port.

Recording Tone

Disabled

Enabled

Disabled

Controls the playing of the tone when a user is recording a call.

Recording Tone Local Volume

Integer 0–100

100

Controls the volume of the recording tone to the local user.

Recording Tone Remote Volume

Integer 0–100

50

Controls the volume of the recording tone to the remote user.

Recording Tone Duration

Integer 1–3000 milliseconds

Controls the duration of the recording tone.

Log Server

String of up to 256 characters

Identifies the IPv4 syslog server for phone debug output.

The format for the address is: address:<port>@@base=<0-7>;pfs=<0-1>

Cisco Discovery Protocol (CDP): Switch Port

Disabled

Enabled

Enabled

Controls Cisco Discovery Protocol on the SW port of the phone.

Cisco Discovery Protocol (CDP): PC Port

Disabled

Enabled

Enabled

Controls Cisco Discovery Protocol on the PC port of the phone.

Link Layer Discovery Protocol - Media Endpoint Discover (LLDP-MED): Switch Port

Disabled

Enabled

Enabled

Enables LLDP-MED on the SW port.

Link Layer Discovery Protocol (LLDP): PC Port

Disabled

Enabled

Enabled

Enables LLDP on the PC port.

LLDP Asset ID

String, up to 32 characters

Identifies the asset ID that is assigned to the phone for inventory management.

LLDP Power Priority

Unknown

Low

High

Critical

Unknown

Assigns a phone power priority to the switch, thus enabling the switch to appropriately provide power to the phones.

802.1x Authentication

User Controlled

Enabled

Disabled

User Controlled

Specifies the 802.1x authentication feature status.

  • User Controlled—The user can configure the 802.1x on the phone.

  • Disabled—802.1x Authentication is not used.

  • Enabled—802.1x authentication is used, and you configure the authentication for the phones.

Automatic Port Synchronization

Disabled

Enabled

Disabled

Synchronizes ports to the lowest speed between ports of a phone to eliminate packet loss.

Switch Port Remote Configuration

Disabled

Enabled

Disabled

Allows you to configure the speed and duplex function of the phone SW port remotely. This enhances the performance for large deployments with specific port settings.

If the SW ports are configured for Remote Port Configuration in Cisco Unified Communications Manager, the data cannot be changed on the phone.

PC Port Remote Configuration

Disabled

Enabled

Disabled

Allows you to configure the speed and duplex function of the phone PC port remotely. This enhances the performance for large deployments with specific port settings.

If the ports are configured for Remote Port Configuration in Cisco Unified Communications Manager, the data cannot be changed on the phone.

SSH Access

Disabled

Enabled

Disabled

Controls the access to the SSH daemon through port 22. Leaving port 22 open leaves the phone vulnerable to Denial of Service (DoS) attacks.

Incoming Call Toast Timer

0, 3, 4, 5, 6, 7, 8, 9, 10, 15, 30, 60

5

Gives the time, in seconds, that the toast displays. The time includes the fade-in and fade-out times for the window.

0 means that the incoming call toast is disabled.

Ring Locale

Default

Japan

Default

Controls the ringing pattern.

TLS Resumption Timer

Integer 0–3600 seconds

3600

Controls the ability to resume a TLS session without repeating the entire TLS authentication process. If the field is set to 0, then the TLS session resumption is disabled.

FIPS Mode

Disabled

Enabled

Disabled

Enables or disables the Federal Information Processing Standards (FIPS) mode on the phone.

Record Call Log from Shared Line

Disabled

Enabled

Disabled

Specifies whether to record a shared line call in the call log.

Minimum Ring Volume

0-Silent

1–15

0-Silent

Controls the minimum ring volume for the phone.

You can set a phone so that the ringer cannot be turned off.

Peer Firmware Sharing

Disabled

Enabled

Enabled

Allows the phone to find other phones of the same model on the subnet and share updated firmware files. If the phone has a new firmware load, it can share that load with the other phones. If one of the other phones has a new firmware load, the phone can download the firmware from the other phone, instead of from the TFTP server.

Peer firmware sharing:

  • Limits congestion on TFTP transfers to centralized remove TFTP servers.

  • Eliminates the need to manually control firmware upgrades.

  • Reduces phone downtime during upgrades when large numbers of phones are reset simultaneously.

  • Helps with firmware upgrades in branch or remote office deployment scenarios that run over bandwidth-limited WAN links.

Load Server

String of up to 256 characters

Identifies the alternate IPv4 server that the phone uses to obtain firmware loads and upgrades.

The format for the address is: address:<port>@@base=<0-7>;pfs=<0-1>

IPv6 Load Server

String of up to 256 characters

Identifies the alternate IPv6 server that the phone uses to obtain firmware loads and upgrades.

The format for the address is: [address]:<port>@@base=<0-7>;pfs=<0-1>

Wideband Headset UI Control

Disabled

Enabled

Enabled

Allows the user to use the wideband codec for an analog headset.

Wideband Headset

Disabled

Enabled

Enabled

Enables or disables the use of a Wideband Headset on the phone. Used in conjunction with User Control Wideband Headset.

For more information, see Set Up Wideband Codec.

Wi-Fi

Disabled

Enabled

Enabled

Enables the Cisco IP Phones 8861 and 8865 to connect to the Wi-Fi network.

Phones that do not support this feature do not display the field.

Back USB Port

Disabled

Enabled

8861, 8865, and 8865NR: Enabled

Controls the ability to use the USB port on the back of the Cisco IP Phones 8861 and 8865.

Phones that do not support this feature do not display the field.

Side USB Port

Disabled

Enabled

Enabled

Controls the ability to use the USB port on the side of the Cisco IP Phones 8851, 8851NR, 8861, 8865, and 8865NR.

Phones that do not support this feature do not display the field.

Console Access

Disabled

Enabled

Disabled

Specifies whether the serial console is enabled or disabled.

Bluetooth

Disabled

Enabled

Enabled

Enables or disables the Bluetooth option on the phone. If disabled, the user cannot enable Bluetooth on the phone. Supported on the Cisco IP Phones 8845, 8851, 8861, and 8865.

Phones that do not support this feature do not display the field.

Allow Bluetooth Contacts Import

Disabled

Enabled

Enabled

Enables the user to import contacts from their connected mobile device using Bluetooth. When disabled, the user cannot import contacts from their connected mobile device on their phone. Supported on the Cisco IP Phones 8845, 8851, 8861, and 8865.

Phones that do not support this feature do not display the field.

Allow Bluetooth Mobile Handsfree Mode

Disabled

Enabled

Enabled

Enables users to take advantage of the acoustic properties of the phone with their mobile device or tablet. The user pairs the mobile device or tablet to the phone using Bluetooth. When disabled, the user cannot pair the mobile device or tablet with their phone.

With a mobile device paired, the user can place and receive mobile calls on the phone. With a tablet, the user can route the audio from the tablet to the phone.

Users can pair multiple mobile devices, tablets, and a Bluetooth headset to the phone. However, only one device and one headset can be connected at the same time.

Phones that do not support this feature do not display the field.

Bluetooth Profiles

Handsfree

Human Interface Device

Handsfree

Indicates which Bluetooth profiles on the phone are enabled or disabled.

Phones that do not support this feature do not display the field.

Gratuitous ARP

Disabled

Enabled

Disabled

Enables or disables the ability for the phone to learn MAC addresses from Gratuitous ARP. This capability is required to monitor or record voice streams.

Show All Calls on Primary Line

Disabled

Enabled

Disabled

Specifies if all calls presented to this phone will be shown on the primary line or not.

The purpose of this field is to make it easier for the end user to see all calls on all lines at a glance rather than having to choose a line to see the calls on that line. In other words, when multiple lines are configured on the phone, it typically makes more sense to be able to see all the calls on all lines in one combined display. When this feature is enabled, all calls will be shown on the primary line, but you can still choose a specific line to filter the display to show only the calls for that specific line.

HTTPS Server

HTTP and HTTPS enabled

HTTPS only

HTTP and HTTPS enabled

Controls the type of communication to the phone. If you select HTTPS only, phone communication is more secure.

IPv6 Log Server

String of up to 256 characters

Identifies the IPv6 log server.

The format for the address is: [address]:<port>@@base=<0-7>;pfs=<0-1>

Remote Log

Disabled

Enabled

Disabled

Controls the ability to send logs to the syslog server.

Log Profile

Default

Preset

Telephony

SIP

UI

Network

Media

Upgrade

Accessory

Security

Wi-Fi

VPN

Energywise

MobileRemoteAc

Preset

Specifies the predefined logging profile.

  • Default—Default debug logging level

  • Preset—Does not overwrite the phone local debug logging setting

  • Telephony—Logs information about Telephony or call features

  • SIP—Logs information about SIP signaling

  • UI—Logs information about the phone user interface

  • Network—Logs network information

  • Media—Logs media information

  • Upgrade—Logs upgrade information

  • Accessory—Logs accessory information

  • Security—Logs security information

  • Wi-Fi—Logs Wi-Fi information

  • VPN—Logs virtual private network information

  • Energywise—Logs energy-savings information

  • MobileRemoteAC—Logs Mobile and Remote Access through Expressway information

Advertise G.722 and iSAC Codecs

Use System Default

Disabled

Enabled

Use System Default

Indicates whether the phone advertises the G.722 and iSAC codecs to the Cisco Unified Communications Manager.

  • Use System Default—Defers to the setting specified in the enterprise parameter Advertise G.722 Codec.

  • Disabled—Does not advertise G.722 to the Cisco Unified Communications Manager.

  • Enabled—Advertises G.722 to the Cisco Unified Communications Manager.

For more information, see the note that follows the table.

Detect Unified CM Connection Failure

Normal

Delayed

Normal

Determines the sensitivity that the phone has for detecting a connection failure to Cisco Unified Communications Manager (Unified CM), which is the first step before device failover to a backup Unified CM/SRST occurs.

  • Normal—Detection of a Unified CM connection failure occurs at the standard system rate. Choose this value for faster recognition of a Unified CM connection failure.

  • Delayed—Detection of a Unified CM connection failover occurs approximately four times slower than Normal. Choose this value if you prefer failover to be delayed slightly to give the connection the opportunity to reestablish

The precise time difference between Normal and Delayed connection failure detection depends on many variables that are constantly changing.

This field only applies to the wired Ethernet connection.

Power Negotiation

Disabled

Enabled

Enabled

Allows the phone to negotiate power using Link Level Endpoint Discovery Protocol (LLDP) and Cisco Discovery Protocol (CDP).

Power Negotiation should not be disabled when the phone is connected to a switch that supports power negotiation. If disabled, the switch could shut off power to the phone.

Provide Dial Tone from Release Button

Disabled

Enabled

Disabled

Controls whether the user hears dial tone when the Release key is pressed.

  • Disabled—User doesn't hear dial tone.

  • Enabled—User hears dial tone.

Background Image

String up to 64 characters

Specifies the default wallpaper file. When a default wallpaper is set, the user can't change the phone wallpaper.

Simplified New Call UI

Disabled

Enabled

Disabled

Controls the user interface for off-hook dialing. When enabled, the user cannot select a number from the recent calls list.

When enabled, this field provides a simplified window for the user to place a call. The user does not see the call history pop-up window that is displayed when the phone is taken off-hook. The pop-up window display is considered useful, so Simplified New Call UI is disabled by default.

Revert to All Calls

Disabled

Enabled

Disabled

Specifies whether the phone will revert to All Calls after any call ends or not if the call is on a filter other than Primary line, All Calls, or Alerting Calls.

Show Call History for Selected Line Only

Disabled

Enabled

Disabled

Controls the display of the Recents list.

  • Disabled—The Recents list shows the call history for all lines.

  • Enabled—The Recents list shows the call history for the selected line.

Actionable Incoming Call Alert

Disabled

Show for all Incoming Call

Show for Invisible Incoming Call

Show for all Incoming Call

Controls the type of incoming call alert that displays on the phone screen. The purpose of this field is to reduce the number of button presses that the end user requires to answer a call.

  • Disabled—The actionable incoming call alert is disabled and the user sees the traditional incoming call pop-up alert.

  • Show for all Incoming Call—The actionable incoming call alert displays for all calls regardless of visibility.

  • Show for Invisible Incoming Call—The actionable incoming call alert displays for calls not shown on the phone. This parameter behaves similarly to the incoming call alert pop-up notification.

DF bit

0

1

0

Controls how network packets are sent. Packets can be sent in chunks (fragments) of various sizes.

When the DF bit is set to 1 in the packet header, the network payload does not fragment when going through network devices, such as switches and routers. Removing fragmenting avoids incorrect parsing on the receiving side, but results in slightly slower speeds.

The DF bit setting does not apply to ICMP, VPN, VXC VPN, or DHCP traffic.

Default Line Filter

List of comma-separated phone device names

Indicates the list of phones that are in the default filter.

When the default line filter is configured, users see a filter named Daily schedule in Call notifications in the Settings > Preferences menu of the phone. This daily schedule filter is in addition to the preset All Calls filter.

If the default line filter is not configured, the phone checks all provisioned lines. If configured, the phone checks the lines set on Cisco Unified Communications Manager if the user selects Default filter as the active filter, or if there are no custom filters.

Custom line filters enable you to filter on high-priority lines to reduce alert activity. You can set the alerting call notification priority on a subset of lines covered by an alert filter. The custom filter generates either traditional pop-up alerts or actionable alerts for incoming calls on the selected lines. For each filter, only the covered subset of lines will generate an alert. This feature provides a way for users with multiple lines to reduce alert activity by filtering and displaying alerts only from high-priority lines. The end users can configure this themselves. Alternatively, you can program the default line filter and push the filter down to the phone.

Lowest Alerting Line State Priority

Disabled

Enabled

Disabled

Specifies the alert state when using shared lines.

  • Disabled—When there is an incoming call alerting on the shared line, the LED/Line state icon reflects the alerting state instead of Remote-In-Use.

  • Enabled—When there is an incoming call alerting on the shared line, the user sees the Remote-In-Use icon.

One Column Display for KEM

Disabled

Enabled

Disabled

Controls the display on the Key Expansion Module.

  • Disabled—The expansion module uses two-column mode.

  • Enabled—The expansion module uses one-column mode.

Phones that do not support this feature do not display the field.

Energy Efficient Ethernet (EEE): PC Port

Disabled

Enabled

Disabled

Controls EEE on the PC port.

Energy Efficient Ethernet (EEE): SW Port

Disabled

Enabled

Disabled

Controls EEE on the switch port.

Start Video Port

Defines the start of the port range for video calls.

Phones that do not support this feature do not display the field.

Stop Video Port

Defines the end of the port range for video calls.

Phones that do not support this feature do not display the field.

User Credentials Persistent for Expressway Sign in

Disabled

Enabled

Disabled

Controls if the phone stores the users' sign-in credentials. When disabled, the user is always sees the prompt to sign into the Expressway server for Mobile and Remote Access (MRA).

If you would like to make it easier for users to log in, you enable this field so that the Expressway login credentials are persistent. The user then only has to enter their login credentials the first time. Any time after that (when the phone is powered on off-premise), the login information is prepopulated on the Sign-in screen.

For more information, see the Mobile and Remote Access Through Expressway.

Customer support upload URL

String, up to 256 characters

Provides the URL for the Problem Report Tool (PRT).

If you deploy devices with Mobile and Remote Access through Expressway, you must also add the PRT server address to the HTTP Server Allow list on the Expressway server.

For more information, see the Mobile and Remote Access Through Expressway.

Web Admin

Disabled

Enabled

Disabled

Enables or disables administrator access to the phone web pages through a web browser

For more information, see the Configure the Administration Page for Phone.

Phones that do not support this feature do not display the field.

Admin Password

String of 8–127 characters

Defines the administrator password when you access the phone web pages as an administrator.

Phones that do not support this feature do not display the field.

WLAN SCEP Server

String of up to 256 characters

Specifies the SCEP Server that the phone uses to obtain certificates for WLAN authentication. Enter the hostname or the IP address (using standard IP addressing format) of the server.

Phones that do not support this feature do not display the field.

WLAN Root CA Fingerprint (SHA256 or SHA1)

String of up to 95 characters

Specifies the SHA256 or SHA1 fingerprint of the Root CA to use for validation during the SCEP process when issuing certificates for WLAN authentication. We recommend that you use the SHA256 fingerprint, which can be obtained via OpenSSL (e.g. openssl x509 -in rootca.cer -noout -sha256 -fingerprint) or using a Web Browser to inspect the certificate details.

Enter the 64 hexadecimal character value for the SHA256 fingerprint or the 40 hexadecimal character value for the SHA1 fingerprint with a common separator (colon, dash, period, space) or without a separator. If using a separator, then the separator should be consistently placed after every 2, 4, 8, 16, or 32 hexadecimal characters for a SHA256 fingerprint or every 2, 4, or 8 hexadecimal characters for a SHA1 fingerprint.

Phones that do not support this feature do not display the field.

WLAN Authentication Attempts

Phones that do not support this feature do not display the field.

WLAN Profile 1 Prompt Mode

Disabled

Enabled

Disabled

Phones that do not support this feature do not display the field.

Conference with Active Call in Enhanced line mode

Disabled

Enabled

Disabled

  • Disabled—The calls in the Active Calls list cannot be filtered by line, and users cannot directly add another person to a conference by simply pressing a line key. If there are quite a few calls on the phones, users have to repeatedly press the Navigation Cluster button in the calls list to navigate to the target calls.

  • Enabled—Enhances the user experience to add another person to a conference call. This feature can reduce the steps to find the target calls for the users.

    If each line has only one call on the phone, users can directly press the line key to add the call on a line to the conference call.

    If each line has multiple calls on the phone, users can press a line key to only show the calls filtered by the line. Then they can quickly navigate to the target calls that will be added to the conference call.

This feature is only available when the "Line Mode" is set to "Enhanced Line Mode".

Line Mode

Session Line Mode

Enhanced Line Mode

Session Line Mode

Controls the line display on the phone.

  • Session Line Mode—The buttons on one side of the screen are line keys.

  • Enhanced Line Mode—The buttons on both sides of the phone screen are line keys. Predictive dialing and Actionable incoming call alerts are enabled by default in Enhanced line mode.

Admin Configurable Ringer

Disabled

Sunrise

Chirp1

Chirp2

Disabled

Works with "Allow Ringtone Change Through Phone Menu" to control the ringtone and the ability for users to set the ringtone.

If set to Disabled, the administrator's setting of the default ringtone is disabled. In this case, users can always change a ringtone on their phones no matter whether the "Allow Ringtone Change Through Phone Menu" parameter value is Disabled or Enabled.

If set to a value other than Disabled, the user's permission of changing a ringtone on the phone depends on the value of "Allow Ringtone Change Through Phone Menu":

  • Disabled—Users cannot change the ringtone. In this situation, the Ringtone menu item in the Settings menu is grayed out.

  • Enabled—Users can change the ringtone on the phone.

Allow Ringtone Change Through Phone Menu

Disabled

Enabled

Disabled

Works with "Admin Configurable Ringer" to control the ability for users to set the ringtone.

The user's choice of ringtone takes precedence over the default ringtone set the administrators. If you still want to change the ringtone, do the following:

  1. Set the parameter to Disabled, and save to apply the change.

  2. Change the default ringtone in "Admin Configurable Ringer", and save to apply the change. Then the ringtone on the phone will be reset to the default ringtone.

Customer Support Use

String of up to 64 characters

Empty

For Cisco TAC use only.

Disable TLS Ciphers

See Disable Transport Layer Security Ciphers.

None

Disables the selected TLS cipher.

Disable more than one cipher suite by selecting and holding the Ctrl key on your computer keyboard.

If you select all of the phone ciphers, then phone TLS service is impacted.

Lower Your Voice Alert

Enabled

Disabled

Enabled

Controls the Lower your voice feature.

  • Disabled:

    • The phone doesn't display the Lower your voice menu item in the Settings menu.

    • Users won't see the message on their screen when they speak loudly.

  • Enabled:

    • Users control the feature from the Lower your voice menu item in the Settings menu. By default, the field is set to On.

Mark Call As Spam

Enabled

Disabled

Enabled

Controls the Mark call as spam feature.

  • Disabled:

    • The phone doesn't display the Mark spam softkey.

    • The Spam list item in the Settings menu doesn't display.

    • If there was a spam list, the list is cleared and can't be recovered.

  • Enabled:

    • The phone displays the Mark spam softkey.

    • The Spam list item in the Settings menu displays.

Dedicate one line for Call Park

Disabled

Enabled

Enabled

Controls whether a parked call occupies one line or not.

For more information, see the Cisco Unified Communications Manager documentation.

Line Text Label Display in ELM

Disabled

Enabled

Enabled

 Controls the line label display during a call when Enhanced Line Mode is configured

  • Enabled

    • If the caller's name is configured, it displays the name in the first line of the call session and the local line label in the second line.

    • If the caller's name is not configured, it displays the remote number in the first line and the local line label in the second line.

  • Disabled

    • If the caller’s name is configured, it displays the name in the first line of the call session and number in the second line.

    • If the caller's name is not configured, it displays only the remote number.

This field is required.

Note

Codec negotiation involves two steps:

  1. The phone advertises the supported codec to the Cisco Unified Communications Manager. Not all endpoints support the same set of codecs.

  2. When the Cisco Unified Communications Manager gets the list of supported codecs from all phones involved in the call attempt, it chooses a commonly supported codec based on various factors, including the region pair setting.

Feature Configuration Best Practices

You can set up the phone features to suit your users' needs. But we have some recommendations for certain situations and deployments that might help you.

High Call Volume Environments

In a high call volume environment, we recommend that you set up some features in a specific way.

Field

Administration Area

Recommended Setting

Always Use Prime Line

Device Information

Off or On

For more information, see Field: Always Use Prime Line.

Actionable Incoming Call Alert

Product Specific Configuration Layout

Show for all Incoming Call

Show All Calls on Primary Line

Product Specific Configuration Layout

Enabled

Revert to All Calls

Product Specific Configuration Layout

Enabled

Multiline Environments

In a multiline environment, we recommend that you set up some features in a specific way.

Field

Administration Area

Recommended Setting

Always Use Prime Line

Device Information

Off

For more information, see Field: Always Use Prime Line.

Actionable Incoming Call Alert

Product Specific Configuration Layout

Show for all Incoming Call

Show All Calls on Primary Line

Product Specific Configuration Layout

Enabled

Revert to All Calls

Product Specific Configuration Layout

Enabled

Session Line Mode Environment

Enhanced Line Mode is the preferred tool for handling most call environments. However, if Enhanced Line Mode does not suit your needs, then you can use Session line mode.

Field

Administration Area

Recommended Setting for Session Line Mode

Show All Calls on Primary Line

Product Specific Configuration Layout

Disabled

Revert to All Calls

Product Specific Configuration Layout

Disabled

Actionable Incoming Call Alert

Product Specific Configuration Layout

Enabled by default (Firmware Release 11.5(1) and later).

Field: Always Use Prime Line

This field specifies whether the primary line on an IP phone is chosen when a user goes off-hook. If this parameter is set to True, when a phone goes off-hook, the primary line is chosen and becomes the active line. Even if a call rings on the second line of the user, when the phone goes off-hook, it makes only the first line active. It does not answer the inbound call on the second line. In this case, the user must choose the second line to answer the call. The default value is set to False.

The purpose of the Always Use Prime Line field is very similar to the combination of Show All Calls on the Primary Line and Revert to All Calls when both of those two features are enabled. However, the main difference is that when Always Use Prime Line is enabled, inbound calls are not answered on the second line. Only dial tone is heard on the prime line. There are certain high call volume environments where this is the desired user experience. In general, it is best to leave this field disabled except for high call volume environments that require this feature.

Disable Transport Layer Security Ciphers

You can disable Transport Layer Security (TLS) ciphers with the Disable TLS Ciphers parameter. This allows you to tailor your security for known vulnerabilities, and to align your network with your company's policies for ciphers.

None is the default setting.

Disable more than one cipher suite by selecting and holding the Ctrl key on your computer keyboard. If you select all of the phone ciphers, then phone TLS service is impacted. Your choices are:

  • None

  • TLS_RSA_WITH_3DES_EDE_CBC_SHA

  • TLS_RSA_WITH_AES_128_CBC_SHA

  • TLS_RSA_WITH_AES_256_CBC_SHA

  • TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256

  • TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256

  • TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384

  • TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384

For more information about phone security, see Cisco IP Phone 7800 and 8800 Series Security Overview White Paper (https://www.cisco.com/c/en/us/products/collaboration-endpoints/unified-ip-phone-8800-series/white-paper-listing.html).

Enable Call History for Shared Line

Allows you to view your shared line activity in the Call History. This feature:

  • Logs missed calls for a shared line.

  • Logs all answered and placed calls for a shared line.

Before you begin

Disable Privacy before you enable Call History for Shared Line. Otherwise Call History doesn't display the calls other users answer.

Procedure

Step 1

In Cisco Unified Communications Manager Administration, select Device > Phone.

Step 2

Locate the phone to be configured.

Step 3

Navigate to the Record Call Log from Shared Line drop-down in the Product Specific Configuration area.

Step 4

Select Enabled from the drop-down list.

Step 5

Select Save.

Schedule Power Save for Cisco IP Phone

To conserve power and ensure the longevity of the phone screen display, you can set the display to turn off when it is not needed.

You can configure settings in Cisco Unified Communications Manager Administration to turn off the display at a designated time on some days and all day on other days. For example, you may choose to turn off the display after business hours on weekdays and all day on Saturdays and Sundays.

You can take any of these actions to turn on the display any time it is off:

  • Press any button on the phone.

    The phone takes the action designated by that button in addition to turning on the display.

  • Lift the handset.

When you turn the display on, it remains on until the phone has remained idle for a designated length of time, then it turns off automatically.

For more information, see Product Specific Configuration

Procedure

Step 1

In Cisco Unified Communications Manager Administration, select Device > Phone.

Step 2

Locate the phone that you need to set up.

Step 3

Navigate to the Product Specific Configuration area and set the following fields:

  • Days Display Not Active

  • Display On Time

  • Display On Duration

  • Display Idle Timeout

Table 3. PowerSave Configuration Fields

Field

Description

Days Display Not Active

Days that the display does not turn on automatically at the time specified in the Display On Time field.

Choose the day or days from the drop-down list. To choose more than one day, Ctrl-click each day that you want.

Display On Time

Time each day that the display turns on automatically (except on the days specified in the Days Display Not Active field).

Enter the time in this field in 24-hour format, where 0:00 is midnight.

For example, to automatically turn the display on at 07:00a.m., (0700), enter 07:00. To turn the display on at 02:00p.m. (1400), enter 14:00.

If this field is blank, the display will automatically turn on at 0:00.

Display On Duration

Length of time that the display remains on after turning on at the time specified in the Display On Time field.

Enter the value in this field in the format hours:minutes.

For example, to keep the display on for 4 hours and 30 minutes after it turns on automatically, enter 04:30.

If this field is blank, the phone will turn off at the end of the day (0:00).

Note

 

If Display On Time is 0:00 and the display on duration is blank (or 24:00), the display will remain on continuously.

Display Idle Timeout

Length of time that the phone is idle before the display turns off. Applies only when the display was off as scheduled and was turned on by a user (by pressing a button on the phone or lifting the handset).

Enter the value in this field in the format hours:minutes.

For example, to turn the display off when the phone is idle for 1 hour and 30 minutes after a user turns the display on, enter 01:30.

The default value is 01:00.

Step 4

Select Save.

Step 5

Select Apply Config.

Step 6

Restart the phone.

Schedule EnergyWise on Cisco IP Phone

To reduce power consumption, configure the phone to sleep (power down) and wake (power up) if your system includes an EnergyWise controller.

You configure settings in Cisco Unified Communications Manager Administration to enable EnergyWise and configure sleep and wake times. These parameters are closely tied to the phone display configuration parameters.

When EnergyWise is enabled and a sleep time is set, the phone sends a request to the switch to wake it up at the configured time. The switch returns either an acceptance or a rejection of the request. If the switch rejects the request or if the switch does not reply, the phone does not power down. If the switch accepts the request, the idle phone goes to sleep, thus reducing the power consumption to a predetermined level. A phone that is not idle sets an idle timer and goes to sleep after the idle timer expires.

To wake up the phone, press Select. At the scheduled wake time, the system restores power to the phone, waking it up.

For more information, see Product Specific Configuration

Procedure

Step 1

From the Cisco Unified Communications Manager Administration, select Device > Phone.

Step 2

Locate the phone that you need to set up.

Step 3

Navigate to the Product Specific Configuration area and set the following fields.

  • Enable Power Save Plus

  • Phone On Time

  • Phone Off Time

  • Phone Off Idle Timeout

  • Enable Audible Alert

  • EnergyWise Domain

  • EnergyWise Secret

  • Allow EnergyWise Overrides

Table 4. EnergyWise Configuration Fields
Field Description

Enable Power Save Plus

Selects the schedule of days for which the phone powers off. Select multiple days by pressing and holding the Control key while clicking on the days for the schedule.

By default, no days are selected.

When Enable Power Save Plus is checked, you receive a message that warns about emergency (e911) concerns.

Caution

 

While Power Save Plus Mode (the "Mode") is in effect, endpoints that are configured for the mode are disabled for emergency calling and from receiving inbound calls. By selecting this mode, you agree to the following: (i) You take full responsibility for providing alternate methods for emergency calling and receiving calls while the mode is in effect; (ii) Cisco has no liability in connection with your selection of the mode and all liability in connection with enabling the mode is your responsibility; and (iii) You fully inform users of the effects of the mode on calls, calling and otherwise.

Note

 

To disable Power Save Plus, you must uncheck the Allow EnergyWise Overrides check box. If the Allow EnergyWise Overrides remains checked but no days are selected in the Enable Power Save Plus field, Power Save Plus is not disabled.

Phone On Time

Determines when the phone automatically turns on for the days that are in the Enable Power Save Plus field.

Enter the time in this field in 24-hour format, where 00:00 is midnight.

For example, to automatically power up the phone at 07:00 a.m. (0700), enter 07:00. To power up the phone at 02:00 p.m. (1400), enter 14:00.

The default value is blank, which means 00:00.

Note

 

The Phone On Time must be at least 20 minutes later than the Phone Off Time. For example, if the Phone Off Time is 07:00, the Phone On Time must be no earlier than 07:20.

Phone Off Time

The time of day that the phone powers down for the days that are selected in the Enable Power Save Plus field. If the Phone On Time and the Phone Off Time fields contain the same value, the phone does not power down.

Enter the time in this field in 24-hour format, where 00:00 is midnight.

For example, to automatically power down the phone at 7:00 a.m. (0700), enter 7:00. To power down the phone at 2:00 p.m. (1400), enter 14:00.

The default value is blank, which means 00:00.

Note

 

The Phone On Time must be at least 20 minutes later than the Phone Off Time. For example, if the Phone Off Time is 7:00, the Phone On Time must be no earlier than 7:20.

Phone Off Idle Timeout

The length of time that the phone must be idle before the phone powers down.

The timeout occurs under the following conditions:

  • When the phone was in Power Save Plus mode, as scheduled, and was taken out of Power Save Plus mode because the phone user pressed the Select key.

  • When the phone is repowered by the attached switch.

  • When the Phone Off Time is reached but the phone is in use.

The range of the field is 20 to 1440 minutes.

The default value is 60 minutes.

Enable Audible Alert

When enabled, instructs the phone to play an audible alert starting 10 minutes before the time that the Phone Off Time field specifies.

The audible alert uses the phone ringtone, which briefly plays at specific times during the 10-minute alerting period. The alerting ringtone plays at the user-designated volume level. The audible alert schedule is:

  • At 10 minutes before power down, play the ringtone four times.

  • At 7 minutes before power down, play the ringtone four times.

  • At 4 minutes before power down, play the ringtone four times.

  • At 30 seconds before power down, play the ringtone 15 times or until the phone powers off.

This check box applies only if the Enable Power Save Plus list box has one or more days selected.

EnergyWise Domain

The EnergyWise domain that the phone is in.

The maximum length of this field is 127 characters.

EnergyWise Secret

The security secret password that is used to communicate with the endpoints in the EnergyWise domain.

The maximum length of this field is 127 characters.

Allow EnergyWise Overrides

This check box determines whether you allow the EnergyWise domain controller policy to send power level updates to the phones. The following conditions apply:

  • One or more days must be selected in the Enable Power Save Plus field.

  • The settings in Cisco Unified Communications Manager Administration take effect on schedule even if EnergyWise sends an override.

For example, assuming the Phone Off Time is set to 22:00 (10:00 p.m.), the value in the Phone On Time field is 06:00 (6:00 a.m.), and the Enable Power Save Plus has one or more days selected.

  • If EnergyWise directs the phone to turn off at 20:00 (8:00 p.m.), that directive remains in effect (assuming no phone user intervention occurs) until the configured Phone On Time at 6:00 a.m.

  • At 6:00 a.m., the phone turns on and resumes receiving the power level changes from the settings in Unified Communications Manager Administration.

  • To change the power level on the phone again, EnergyWise must reissue a new power level change command.

Note

 

To disable Power Save Plus, you must uncheck the Allow EnergyWise Overrides check box. If the Allow EnergyWise Overrides remains checked but no days are selected in the Enable Power Save Plus field, Power Save Plus is not disabled.

Step 4

Select Save.

Step 5

Select Apply Config.

Step 6

Restart the phone.

Set Up Do Not Disturb

When Do Not Disturb (DND) is turned on, either no audible rings occur during the ringing-in state of a call, or no audible or visual notifications of any type occur.

When Do Not Disturb (DND) is enabled, the header section of the phone screen changes color, and Do not disturb is displayed on the phone.

You can configure the phone with a phone-button template with DND as one of the selected features.

For more information, see the Do Not Disturb information in the documentation for your particular Cisco Unified Communications Manager release.

Procedure

Step 1

In Cisco Unified Communications Manager Administration, select Device > Phone.

Step 2

Locate the phone to be configured.

Step 3

Set the following parameters.

  • Do Not Disturb: This check box allows you to enable DND on the phone.

  • DND Option: Ring Off, Call Reject, or Use Common Phone Profile Setting.

    Do not choose Call Reject if you want priority (MLPP) calls to ring this phone when DND is turned on.

  • DND Incoming Call Alert: Choose the type of alert, if any, to play on a phone for incoming calls when DND is active.

    Note

     

    This parameter is located on in the Common Phone Profile window and the Phone Configuration window. The Phone Configuration window value takes precedence.

Step 4

Select Save.

Enable Agent Greeting

The Agent Greeting feature allows an agent to create and update a prerecorded greeting that plays at the beginning of a call, such as a customer call, before the agent begins the conversation with the caller. The agent can prerecord a single greeting or multiple greetings, as needed, and create and update the greetings.

When a customer calls, the agent and the caller hear the prerecorded greeting. The agent can remain on mute until the greeting ends or the agent can answer the call over the greeting.

All codecs supported for the phone are supported for Agent Greeting calls.

For more information, see the barge and privacy information in the documentation for your particular Cisco Unified Communications Manager release.

Procedure

Step 1

From Cisco Unified Communications Manager Administration, select Device > Phone.

Step 2

Locate the IP phone that you want to configure.

Step 3

Scroll to the Device Information Layout pane and set Built In Bridge to On or Default.

Step 4

Select Save.

Step 5

Check the setting of the bridge:

  1. Choose System > Service Parameters.

  2. Select the appropriate Server and Service.

  3. Scroll to the Clusterwide Parameters (Device - Phone) pane and set Builtin Bridge Enable to On.

  4. Select Save.

Set Up Monitoring and Recording

The Monitoring and Recording feature allows a supervisor to monitor an active call silently. Neither party on the call can hear the supervisor. The user may receive an audible alert during a call when it is being monitored.

When a call is secure, a lock icon displays. Callers may also receive an audible alert to indicate that the call is being monitored. The connected parties may also receive an audible alert that indicates that the call is secure and is being monitored.

When an active call is being monitored or recorded, the user can receive or place intercom calls; however, if the user places an intercom call, the active call is put on hold. This action causes the recording session to terminate and the monitoring session to suspend. To resume the monitoring session, the person being monitored must resume the call.

For more information, see the monitoring and recording information in the documentation for your particular Cisco Unified Communications Manager release.

The following procedure adds a user to the standard monitoring user groups.

Before you begin

The Cisco Unified Communications Manager must be configured to support Monitoring and Recording.

Procedure

Step 1

In Cisco Unified Communications Manager Administration, select User Management > Application User.

Step 2

Check the Standard CTI Allow Call Monitoring user group and the Standard CTI Allow Call Recording user groups.

Step 3

Click Add Selected.

Step 4

Click Add to User Group.

Step 5

Add the user phones to the list of Application Users controlled devices.

Step 6

Select Save.

Set Up Call Forward Notification

You can control the call forward settings.

Procedure

Step 1

In Cisco Unified Communications Manager Administration, select Device > Phone.

Step 2

Locate the phone to be set up.

Step 3

Configure the Call Forward Notification fields.

Field Description

Caller Name

When this check box is checked, the caller name displays in the notification window.

By default, this check box is checked.

Caller Number

When this check box is checked, the caller number displays in the notification window.

By default, this check box is not checked.

Redirected Number

When this check box is checked, the information about the caller who last forwarded the call displays in the notification window.

Example: If Caller A calls B, but B has forwarded all calls to C and C has forwarded all calls to D, the notification box that D sees contains the phone information for caller C.

By default, this check box is not checked.

Dialed Number

When this check box is checked, the information about the original recipient of the call displays in the notification window.

Example: If Caller A calls B, but B has forwarded all calls to C and C has forwarded all calls to D, then the notification box that D sees contains the phone information for caller B.

By default, this check box is checked.

Step 4

Select Save.

Enable BLF for Call Lists

The BLF for Call Lists field also controls the Line Status for Corporate Directory feature.

Procedure

Step 1

In the Cisco Unified Communications Manager Administration, select System > Enterprise Parameters.

Step 2

For the BLF for Call Lists field, enable or disable the feature.

By default, the feature is disabled.

Parameters that you set in the Product Specific Configuration area may also appear in the Device Configuration window for various devices and in the Enterprise Phone Configuration window. If you set these same parameters in these other windows as well, the setting that takes precedence is determined in the following order:

  1. Device Configuration window settings

  2. Common Phone Profile window settings

  3. Enterprise Phone Configuration window settings

Step 3

Select Save.

Set Up Energy Efficient Ethernet for Switch and PC Port

IEEE 802.3az Energy Efficient Ethernet (EEE) is an extension of the IEEE 802.3 standard that provides a method for reducing energy usage without reducing the vital function of network interfaces. Configurable EEE enables the administrator to control EEE functions on personal computer port and switch port.

Note
Administrators must confirm that the Override Check box is checked on all applicable UCM pages or EEE will not function.
The administrator controls the EEE functions with the following two parameters:

  • Energy Efficient Ethernet: PC Port: Provides seamless connection with personal computers. Administrator can select Enabled or Disabled options to control the function.

  • Energy Efficient Ethernet: Switch Port: Provides seamless connection

For more information, seeProduct Specific Configuration

Procedure

Step 1

In Cisco Unified Communications Manager Administration, select one of the following windows:

  • Device > Phone

  • Device > Device Settings > Common Phone Profile

  • System > Enterprise Phone Configurations

If you configure the parameter in multiple windows, the precedence order is:

  1. Device > Phone

  2. Device > Device Settings > Common Phone Profile

  3. System > Enterprise Phone Configurations

Step 2

If required, locate the phone.

Step 3

Set the Energy Efficient Ethernet: PC Port and Energy Efficient Ethernet: Switch Port fields.

  • Energy Efficient Ethernet: PC Port

  • Energy Efficient Ethernet: Switch Port

Step 4

Select Save.

Step 5

Select Apply Config.

Step 6

Restart the phone.

Set Up RTP/sRTP Port Range

You configure the Real-Time Transport Protocol (RTP) and secure Real-Time Transport Protocol (sRTP) port values in the SIP profile. RTP and sRTP port values range from 2048 to 65535, with a default range of 16384 to 32764. Some port values within the RTP and sRTP port range are designated for other phone services. You cannot configure these ports for RTP and sRTP.

For more information, see SIP Profile information in the documentation for your particular Cisco Unified Communications Manager release.

Procedure

Step 1

Select Device > Device Settings > SIP Profile

Step 2

Choose the search criteria to use and click Find.

Step 3

Select the profile to modify.

Step 4

Set the Start Media Port and Stop Media Port to contain the start and end of the port range.

The following list identifies the UDP ports that are used for other phone services and thus not available for RTP and sRTP use:
port 4051

used for the Peer Firmware Sharing (PFS) feature

port 5060

used for SIP over UDP transport

port range 49152 to 53247

used for local ephemeral ports

port range 53248 to 65535

used for the VxC single tunnel VPN feature

Step 5

Click Save.

Step 6

Click Apply Config.

Mobile and Remote Access Through Expressway

Mobile and Remote Access Through Expressway(MRA) lets remote workers easily and securely connect into the corporate network without using a virtual private network (VPN) client tunnel. Expressway uses Transport Layer Security (TLS) to secure network traffic. For a phone to authenticate an Expressway certificate and establish a TLS session, a public Certificate Authority that the phone firmware trusts must sign the Expressway certificate. It is not possible to install or trust other CA certificates on phones for authenticating an Expressway certificate.

The list of CA certificates embedded in the phone firmware is available at http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/products-technical-reference-list.html.

Mobile and Remote Access Through Expressway (MRA)works with Cisco Expressway. You must be familiar with the Cisco Expressway documentation, including the Cisco Expressway Administrator Guide and the Cisco Expressway Basic Configuration Deployment Guide. Cisco Expressway documentation is available at http://www.cisco.com/c/en/us/support/unified-communications/expressway-series/tsd-products-support-series-home.html.

Only the IPv4 protocol is supported for Mobile and Remote Access Through Expressway users.

For additional information about working with Mobile and Remote Access Through Expressway, see:

  • Cisco Preferred Architecture for Enterprise Collaboration, Design Overview

  • Cisco Preferred Architecture for Enterprise Collaboration, CVD

  • Unified Communications Mobile and Remote Access via Cisco VCS Deployment Guide

  • Cisco TelePresence Video Communication Server (VCS), Configuration Guides

  • Mobile and Remote Access Through Cisco Expressway Deployment Guide

During the phone registration process, the phone synchronizes the displayed date and time with the Network Time Protocol (NTP) server. With MRA, the DHCP option 42 tag is used to locate the IP addresses of the NTP servers designated for time and date synchronization. If the DHCP option 42 tag is not found in the configuration information, the phone looks for the 0.tandberg.pool.ntp.org tag to identify the NTP servers.

After registration, the phone uses information from the SIP message to synchronize the displayed date and time unless an NTP server is configured in the Cisco Unified Communications Manager phone configuration.


Note

If the phone security profile for any of your phones has TFTP Encrypted Config checked, you cannot use the phone with Mobile and Remote Access. The MRA solution does not support device interaction with Certificate Authority Proxy Function (CAPF).

Mobile and Remote Access Through Expressway supports Enhanced line mode.

SIP OAuth mode is supported for MRA. This mode allows you to use OAuth access tokens for authentication in secure environments.


Note

For SIP OAuth in Mobile and Remote Access (MRA) mode, use only Activation Code Onboarding with Mobile and Remote Access when you deploy the phone. Activation with a username and password is not supported.

SIP OAuth mode requires Expressway x14.0(1) and later, or Cisco Unified Communications Manager 14.0(1) and later.

For additional information on SIP OAuth mode see Feature Configuration Guide for Cisco Unified Communications Manager, Release 14.0(1) or later.

Deployment Scenarios

The following sections show various deployment scenarios for Mobile and Remote Access Through Expressway.

On-Premises User Logs In to the Enterprise Network

After Mobile and Remote Access Through Expressway is deployed, log in to the enterprise network when on-premises. The phone detects the network, and registers with Cisco Unified Communications Manager.

Off-Premises User Logs In to the Enterprise Network

When you are away from the office, the phone detects that it is in off-premises mode. The Mobile and Remote Access Through Expressway Sign-In window appears, and you connect to the corporate network.

Note the following:

  • You must have a valid service domain, username, and password to connect to the network.

  • Reset the service mode to clear the Alternate TFTP setting before you try to access the company network. This clears the Alternate TFTP Server setting so the phone detects the off-premises network, and it stops the phone from making a VPN connection. Skip this step if a phone is being deployed for the first time.

  • If you have DHCP option 150 or option 66 enabled on your network router, you may not be able to sign into the corporate network. Reset your service mode to enter MRA mode.

Off-Premises User Logs In to the Enterprise Network with VPN

When you are off-premises, log in to the enterprise network with VPN, after deploying Mobile and Remote Access Through Expressway.

Perform a Basic Reset to reset your phone configurations if your phone experiences an error.

You must configure the Alternate TFTP setting (Admin settings > Network settings > IPv4, field Alternate TFTP server 1).

Media Paths and Interactive Connectivity Establishment

You can deploy Interactive Connectivity Establishment (ICE) to improve the reliability of Mobile and Remote Access (MRA) calls that cross a firewall or Network Address Translation (NAT). ICE is an optional deployment that uses Serial Tunneling and Traversal Using Relays around NAT services to select the best media path for a call.

Secondary Turn Server and Turn Server Failover is not supported.

For more information about MRA and ICE, see System Configuration Guide for Cisco Unified Communications Manager, Release 12.0(1) or later. You can also find additional information in the Internet Engineering Task Force (IETF) Request for Comment documents:

  • Traversal Using Relays around NAT (TURN): Relay Extensions to Session Traversal Utilities for NAT (STUN)(RFC 5766)

  • Interactive Connectivity Establishment (ICE): A Protocol for Network Address Translator (NAT) Traversal for Offer/Answer Protocols (RFC 5245)

Phone Features Available for Mobile and Remote Access Through Expressway

Mobile and Remote Access Through Expressway provides secure VPN-less access to collaboration services for Cisco mobile and remote users. But to preserve network security, it limits access to some phone features.

The following list shows the phone features available with Mobile and Remote Access Through Expressway.
Table 5. Feature Support and Mobile and Remote Access Through Expressway

Phone Feature

Phone Firmware Release

Abbreviated Dialing

10.3(1) and later

Answer Oldest

11.5(1)SR1 and later

Assisted Directed Call Park

10.3(1) and later

Auto Answer

11.5(1)SR1 and later

Barge and cBarge

11.5(1)SR1 and later

Busy Lamp Field (BLF)

10.3(1) and later

Busy Lamp Field (BLF) Pickup

10.3(1) and later

Busy Lamp Field (BLF) Speed Dial

10.3(1) and later

Call Back

10.3(1) and later

Call Forward

10.3(1) and later

Call Forward Notification

10.3(1) and later

Call Park

10.3(1) and later

Call Pickup

10.3(1) and later

Cisco Unified Serviceability

11.5(1)SR1 and later

Client Access License (CAL)

11.5(1)SR1 and later

Conference

10.3(1) and later

Conference List / Remove Participant

11.5(1)SR1 and later

Corporate Directory

11.5(1)SR1 and later

CTI Applications (CTI Controlled)

11.5(1)SR1 and later

Direct Transfer

10.3(1) and later

Directed Call Park

10.3(1) and later

Distinctive Ring

11.5(1)SR1 and later

Divert

10.3(1) and later

Enhanced line mode

12.1(1) and later

Divert

10.3(1) and later

Forced Access Codes and Client Matter Codes

11.5(1)SR1 and later

Group Call Pickup

10.3(1) and later

Hold/Resume

10.3(1) and later

Hold Reversion

10.3(1) and later

Immediate Divert

10.3(1) and later

Join

10.3(1) and later

Malicious Caller Identification (MCID)

11.5(1)SR1 and later

Meet Me Conference

10.3(1) and later

Message Waiting Indicator

10.3(1) and later

Mobile Connect

10.3(1) and later

Mobile Voice Access

10.3(1) and later

Multilevel Precedence and Preemption (MLPP)

11.5(1)SR1 and later

Multiline

11.5(1)SR1 and later

Music On Hold

10.3(1) and later

Mute

10.3(1) and later

Network profiles (Automatic)

11.5(1)SR1 and later

Off-hook Dialing

10.3(1) and later

On-hook Dialing

10.3(1) and later

Plus Dialing

10.3(1) and later

Privacy

11.5(1)SR1 and later

Private Line Automated Ringdown (PLAR)

11.5(1)SR1 and later

Redial

10.3(1) and later

Speed Dial (does not support a pause)

10.3(1) and later

Services URL button

11.5(1)SR1 and later

Transfer

10.3(1) and later

Uniform Resource Identifier (URI) Dialing

10.3(1) and later

Configure User Credentials Persistent for Expressway Sign-In

When a user signs in to the network with Mobile and Remote Access Through Expressway, the user is prompted for a service domain, username, and password. If you enable the User Credentials Persistent for Expressway Sign-In parameter, user login credentials are stored so that they do not need to reenter this information. This parameter is disabled by default.

You can set up credentials to persist for a single phone, a group of phones, or all phones.

Generate a QR Code for MRA Sign-In

Users who have a phone with a camera can scan a QR code to sign into MRA, instead of entering the service domain and their username manually.

Procedure

Step 1

Use a QR code generator to generate a QR code with either the service domain, or the service domain and username separated by a comma. For example: mra.example.com or mra.example.com,username.

Step 2

Print the QR code and provide it to the user.

Problem Report Tool

Users submit problem reports to you with the Problem Report Tool.


Note

The Problem Report Tool logs are required by Cisco TAC when troubleshooting problems. The logs are cleared if you restart the phone. Collect the logs before you restart the phones.

To issue a problem report, users access the Problem Report Tool and provide the date and time that the problem occurred, and a description of the problem.

If the PRT upload fails, you can access the PRT file for the phone from the URL http://<phone-ip-address>/FS/<prt-file-name>. This URL is displayed on the phone in the following cases:

  • If the phone is in the factory default state. The URL is active for 1 hour. After 1 hour, the user should try to submit the phone logs again.

  • If the phone has downloaded a configuration file and the call control system allows web access to the phone.

You must add a server address to the Customer Support Upload URL field on Cisco Unified Communications Manager.

If you are deploying devices with Mobile and Remote Access through Expressway, you must also add the PRT server address to the HTTP Server Allow list on the Expressway server.

Configure a Customer Support Upload URL

You must use a server with an upload script to receive PRT files. The PRT uses an HTTP POST mechanism, with the following parameters included in the upload (utilizing multipart MIME encoding):

  • devicename (example: "SEP001122334455")

  • serialno (example: "FCH12345ABC")

  • username (the username configured in Cisco Unified Communications Manager, the device owner)

  • prt_file (example: "probrep-20141021-162840.tar.gz")

A sample script is shown below. This script is provided for reference only. Cisco does not provide support for the upload script installed on a customer's server. 

<?php

// NOTE: you may need to edit your php.ini file to allow larger
// size file uploads to work.
// Modify the setting for upload_max_filesize
// I used:  upload_max_filesize = 20M

// Retrieve the name of the uploaded file 
$filename = basename($_FILES['prt_file']['name']);

// Get rid of quotes around the device name, serial number and username if they exist
$devicename = $_POST['devicename'];
$devicename = trim($devicename, "'\"");

$serialno = $_POST['serialno'];
$serialno = trim($serialno, "'\"");

$username = $_POST['username'];
$username = trim($username, "'\"");

// where to put the file
$fullfilename = "/var/prtuploads/".$filename;

// If the file upload is unsuccessful, return a 500 error and
// inform the user to try again

if(!move_uploaded_file($_FILES['prt_file']['tmp_name'], $fullfilename)) {
        header("HTTP/1.0 500 Internal Server Error");
        die("Error: You must select a file to upload.");
}

?>

Note

The phones only support HTTP URLs.
Procedure

Step 1

Set up a server that can run your PRT upload script.

Step 2

Write a script that can handle the parameters listed above, or edit the provided sample script to suit your needs.

Step 3

Upload your script to your server.

Step 4

In Cisco Unified Communications Manager, go to the Product Specific Configuration Layout area of the individual device configuration window, Common Phone Profile window, or Enterprise Phone Configuration window.

Step 5

Check Customer support upload URL and enter your upload server URL.

Example:
http://example.com/prtscript.php

Step 6

Save your changes.

Set the Label for a Line

You can set up a phone to display a text label instead of the directory number. Use this label to identify the line by name or function. For example, if your user shares lines on the phone, you could identify the line with the name of the person that shares the line.

When adding a label to a key expansion module, only the first 25 characters are displayed on a line.

Procedure

Step 1

In Cisco Unified Communications Manager Administration, select Device > Phone.

Step 2

Locate the phone to be configured.

Step 3

Locate the line instance and set the Line Text Label field.

Step 4

(Optional) If the label needs to be applied to other devices that share the line, check the Update Shared Device Settings check box and click Propagate Selected.

Step 5

Select Save.

Set Up Dual Bank Information

To set up Dual Bank Information, follow these steps:

Procedure

Step 1

In Cisco Unified Communications Manager Administration, choose Device > Device Defaults.

Step 2

Check the load information in the Inactive Load Information field.

Step 3

Choose Bulk Administration > Import/Export > Export > Device Defaults, and schedule an export job.

Step 4

Download the exported tar file and untar it.

Step 5

Check the file format in the exported CSV file and verify that the CSV file has an Inactive Load Information column with the correct value.

Note

 

The CSV file value must match the Device Default value in the Cisco Unified Communications Manager Administration window.

Park Monitoring

Park monitoring is supported only when a Cisco IP phone parks a call. Park monitoring then monitors the status of a parked call. The park monitoring call bubble does not clear until the parked call gets retrieved or is abandoned by the parked call. This parked call can be retrieved by using the same call bubble on the phone that parked the call.

Set Up Park Monitoring Timers

Cisco Unified Communications Manager Administration provides three cluster-wide service timer parameters for park monitoring: Park Monitoring Reversion Timer, Park Monitoring Periodic Reversion Timer, and Park Monitoring Forward No Retrieve Timer. Each service parameter includes a default and requires no special configuration. These timer parameters are for park monitoring only; the Call Park Display Timer and Call Park Reversion Timer are not used for park monitoring. See the following table for descriptions of these parameters.

Configure the timers in the Cisco Unified Communications Manager Service Parameters page.

Procedure

Step 1

In Cisco Unified Communications Manager Administration, choose System > Service Parameters.

Step 2

Update the Park Monitoring Reversion Timer, Park Monitoring Periodic Reversion Timer, and Park Monitoring Forward No Retrieve Timer fields in the Clusterwide Parameters (Feature-General) pane.

Table 6. Service Parameters for Park Monitoring

Field

Description

Park Monitoring Reversion Timer

Default is 60 seconds. This parameter determines the number of seconds that Cisco Unified Communications Manager waits before prompting the user to retrieve a call that the user parked. This timer starts when the user presses Park on the phone, and a reminder is issued when the timer expires.

You can override the value that this service parameter specifies on a per-line basis in the Park Monitoring section of the Directory Number Configuration window (in Cisco Unified Communications Manager Administration, choose Call Routing > Directory Number). Specify a value of 0 to immediately utilize the periodic reversion interval that the Park Monitoring Periodic Reversion Timer service parameter specifies. (See the description that follows.) For example, if this parameter is set to zero and the Park Monitoring Periodic Reversion Timer is set to 15, the user is immediately prompted about the parked call and every 15 seconds thereafter until the Park Monitoring Forward No Retrieve Timer (see the description that follows) expires.

Park Monitoring Periodic Reversion Timer

Default is 30 seconds. This parameter determines the interval (in seconds) that Cisco Unified Communications Manager waits before prompting the user again that a call is parked. To connect to the parked call, the user can simply go off-hook during one of these prompts. Cisco Unified Communications Manager continues to prompt the user about the parked call as long as the call remains parked and until the time that the Park Monitoring Forward No Retrieve Timer (see the description that follows) specifies expires. Specify a value of 0 to disable periodic prompts about the parked call.

Park Monitoring Forward No Retrieve Timer

Default is 300 seconds. This parameter determines the number of seconds that park reminder notifications occur before the parked call forwards to the Park Monitoring Forward No Retrieve destination that is specified in the parker Directory Number Configuration window. (If no forward destination is provided in Cisco Unified Communications Manager Administration, the call returns to the line that parked the call.) This parameter starts when the time that the Park Monitoring Reversion Timer service parameter specifies expires. When the Park Monitoring Forward No Retrieve Timer expires, the call is removed from park and forwards to the specified destination or returns to the parker line.

Set Park Monitoring Parameters for Directory Numbers

The Directory Number Configuration window contains a Park Monitoring area where you can configure the three parameters.

Procedure

Step 1

In Cisco Unified Communications Manager Administration, choose Call Routing > Directory Number.

Step 2

Set the park monitoring fields as described in the following table.

Table 7. Park Monitoring Parameters
Field Description

Park Monitoring Forward No Retrieve Destination External

When the parkee is an external party, the call forwards to the specified destination in the parker Park Monitoring Forward No Retrieve Destination External parameter. If the Forward No Retrieve Destination External field value is empty, the parkee is redirected to the parker line.

Park Monitoring Forward No Retrieve Destination Internal

When the parkee is an internal party, the call forwards to the specified destination in the parker’s Park Monitoring Forward No Retrieve Destination Internal parameter. If the Forward No Retrieve Destination Internal is empty, the parkee is redirected to the parker line.

Park Monitoring Reversion Timer

This parameter determines the number of seconds that Cisco Unified Communications Manager waits before prompting the user to retrieve a call that the user parked. This timer starts when the user presses Park on the phone, and a reminder is issued when the timer expires.

Default: 60 seconds

If you configure a nonzero value, this value overrides the value of this parameter set in the Service Parameters window. However, if you configure a value of 0 here, then the value in the Service Parameters window is used.

Set Up Park Monitoring for Hunt Lists

When a call that was routed via the hunt list is parked, the Hunt Pilot Park Monitoring Forward No Retrieve Destination parameter value is used (unless it is blank) when the Park Monitoring Forward No Retrieve Timer expires.

Procedure

Step 1

In Cisco Unified Communications Manager Administration, choose Call Routing > Route/Hunt > Hunt Pilot.

Step 2

Set the Hunt Pilot Park Monitoring Forward No Retrieve Destination parameter.

If the Hunt Pilot Park Monitoring Forward No Retrieve Destination parameter value is blank, the call forwards to the destination that is configured in the Directory Number Configuration window when the Park Monitoring Forward No Retrieve Timer expires.

Set Up the Audio and Video Port Range

Audio and video traffic can be sent to different RTP port ranges in order to improve Quality of Service (QoS).

The following fields control the port ranges in the Cisco Unified Communications Manager Administration:

  • Audio ports

    • Start Media Port (default: 16384)

    • Stop Media Port (default: 32766)

  • Video ports

    • Start Video (This is to set the video start port).

      • Minimum: 2048

      • Maximum: 65535

    • Stop Video (This is to set the video stop port)

      • Minimum: 2048

      • Maximum: 65535

The following rules apply when configuring the video port fields:

After the Start Video RTP Port and Stop Video RTP Port are configured, the phone uses ports within the video port range for video traffic. The audio traffic uses the media ports.

If the audio and video port ranges overlap, the overlapped ports carry both audio and video traffic. If the video port range is not configured correctly, the phone uses the configured audio ports for both audio and video traffic.

For more information, see the documentation for your particular Cisco Unified Communications Manager release.

Procedure

Step 1

In Cisco Unified Communications Manager Administration, select Device > Device Settings > SIP Profile

Step 2

Set the Start Media Port and Stop Media Port fields for the audio port range.

Step 3

Select Save.

Step 4

Select one of the following windows:

  • System > Enterprise Phone Configuration

  • Device > Device Settings > Common Phone Profile

  • Device > Phone > Phone Configuration

Step 5

Set the Start Video RTP Port and Stop Video RTP Port fields for the range of ports required.

The following rules apply when configuring the video port fields:

  • The value in the Stop Video RTP Port field must be larger than the value in the Start Video RTP Port field.

  • The difference between the Start Video RTP Port field and the Stop Video RTP Port field must be at least 16.

Step 6

Select Save.

Set up Cisco IP Manager Assistant

Cisco IP Manager Assistant (IPMA) provides call routing and other call management features to help managers and assistants handle phone calls more effectively.

IPMA services must be configured in Cisco Unified Communications Manager before you can access them. For detailed information on configuring IPMA, see the Feature Configuration Guide for Cisco Unified Communications Manager.

IPMA has three key components:
Manager

A manager has calls intercepted by the call routing service.

Assistant

An assistant handles calls on behalf of a manager.

Assistant Console

The assistant console is a desktop application assistants can use to perform tasks and manage most features.

IPMA supports two modes of operation: proxy line support and shared line support. Both modes support multiple calls per line for the manager. The IPMA service supports both proxy line and shared line support in a cluster.

In shared-line mode, the manager and assistant share a directory number and calls are handled on the shared line. Both the manager phone and the assistant phone ring when a call is received on the shared line. Shared-line mode does not support default assistant selection, assistant watch, call filtering or divert all calls.

If you configure Cisco IPMA in shared-line mode, the manager and assistant share a directory number; for example, 1701. The assistant handles calls for a manager on the shared directory number. When a manager receives a call on directory number 1701, both the manager phone and the assistant phone rings.

Not all IPMA features are available in shared-line mode including default assistant selection, assistant watch, call filtering, and divert all calls. An assistant cannot see or access these features on the Assistant Console application. The assistant phone does not have the softkey for the Divert All feature. The manager phone does not have the softkeys for Assistant Watch, Call Intercept, or Divert All feature.

In order to access shared-line support on user devices, you must first use Cisco Unified Communications Manager Administration to configure and start the Cisco IP Manager Assistant service.

In proxy-line mode, the assistant handles calls on behalf of a manager using a proxy number. Proxy-line mode supports all IPMA features.

When you configure Cisco IPMA in proxy-line mode, the manager and assistant do not share a directory number. The assistant handles calls for a manager using a proxy number. The proxy number is not the directory number for the manager. It is an alternate number chosen by the system and is used by an assistant to handle manager calls. In proxy-line mode, a manager and an assistant have access to all features that are available in IPMA, which include default assistant selection, assistant watch, call filtering, and divert all.

In order to access proxy-line support on user devices, you must first use Cisco Unified Communications Manager Administration to configure and start the Cisco IP Manager Assistant service.

You access IPMA features using softkeys and through Phone Services. The softkey template is configured in Cisco Unified Communications Manager. IPMA supports the following standard softkey templates:
Standard Manager

Supports manager for proxy mode.

Standard Shared Mode Manager

Supports manager for shared mode.

Standard Assistant

Supports assistant in proxy or in shared mode.

The following table describes the softkeys available in the softkey templates.

Table 8. IPMA Softkeys
Softkey Call State Description
Redirect Ringing, Connected, On Hold Divert the selected call to a pre-configured target.
Intercept All states Divert a call from the assistant's phone to the manager's phone and auto answer it.
Set Watch All states View the status of call handled by an assistant.
TransVM Ringing, Connected, On Hold Redirect the selected call to the manager's voice mail.
Divert All All states Divert all calls that are routed to the manager to a preconfigured target.

Note

Intercept, Set Watch, and Divert All should only be configured for a manager phone in proxy line mode.

The following procedure is an overview of the steps required.

Procedure

Step 1

Configure the phones and users.

Step 2

Associate the phones to the users.

Step 3

Activate the Cisco IP Manager Assistant service in the Service Activation window.

Step 4

Configure system administration parameters.

Step 5

If required, configure IPMA clusterwide services parameters.

Step 6

(Optional) Configure the user CAPF profile

Step 7

(Optional) Configure the IPMA service parameters for security

Step 8

Stop and restart the IPMA service.

Step 9

Configure phone parameter, manager, and assistant settings, including the softkey templates.

Step 10

Configure Cisco Unified Communications Manager Assistant application.

Step 11

Configure dial rules.

Step 12

Install the Assistant Console application.

Step 13

Configure the manager and assistant console applications.

Set up Visual Voicemail

Visual Voicemail is configured for all Cisco IP Phones or to an individual user or group of users, from the Cisco Unified Communications Manager Administration.

Note

For configuration information, see the Cisco Visual Voicemail documentation at http://www.cisco.com/c/en/us/support/unified-communications/visual-voicemail/model.html.

The Visual Voicemail client is not supported as a midlet on any of the Cisco IP Phone 8800 phones.

Procedure

Step 1

In Cisco Unified Communications Manager Administration, choose Device > Device Settings > Phone Services.

Step 2

Select Add New to create a new service for Visual Voicemail.

Step 3

In the IP Phone Service Configuration window, enter the following information in their respective fields:

  • Service Name—Enter VisualVoiceMail.
  • ASCII Service Name—Enter VisualVoiceMail.
  • Service URL—Enter as Application:Cisco/VisualVoiceMail.
  • Service Category—Select XML Service from the pulldown menu.
  • Service Type—Select Messages from the pulldown menu.

Step 4

Check Enable and click Save.

Note

 

Ensure that you do not check Enterprise Subscription.

Step 5

In the Service Parameter Information window, click New Parameter and enter the following information in their respective fields:

  • Parameter Name. Enter voicemail_server.
  • Parameter Display Name. Enter voicemail_server.
  • Default Value. Enter the hostname of the primary Unity Server.
  • Parameter Description

Step 6

Check Parameter is Required and click Save.

Note

 

Ensure that you do not check Parameter is a Password (mask contents).

Step 7

Close the window and select Save again in the Phone Service Configuration window.

Set Up Visual Voicemail for a Specific User

Use the following procedure to configure Visual Voicemail for a specific user.

Note

For configuration information, see the Cisco Visual Voice Mail documentation at http://www.cisco.com/c/en/us/support/unified-communications/visual-voicemail/model.html.

Procedure

Step 1

In Cisco Unified Communications Manager Administration, choose Device > Phone.

Step 2

Select the device associated to the user you are searching for.

Step 3

In the Related Links drop-down, choose Subscribe/Unsubscribe Services and click Go.

Step 4

Select the VisualVoiceMail Service you created, then choose Next > Subscribe.

Visual Voicemail Setup for a User Group

To add a batch of Cisco IP phones to Cisco Unified Communications Manager with Visual Voicemail subscribed, create a phone template in BAT tool for each phone type and in each phone template. You can then subscribe to the Visual Voicemail service, and use the template to insert the phones.

If you already have your Cisco IP phones registered and want to get phones subscribed to the Visual Voicemail service, create a phone template in BAT, subscribe to the Visual Voicemail service in the template, and then use BAT tool to update phones.

For more information, see http://www.cisco.com/c/en/us/support/unified-communications/visual-voicemail/model.html.

Assured Services SIP

Assured Services SIP(AS-SIP) is a collection of features and protocols that offer a highly secure call flow for Cisco IP Phones and third-party phones. The following features are collectively known as AS-SIP:

  • Multilevel Precedence and Preemption (MLPP)

  • Differentiated Services Code Point (DSCP)

  • Transport Layer Security (TLS) and Secure Real-time Transport Protocol (SRTP)

  • Internet Protocol version 6 (IPv6)

AS-SIP is often used with Multilevel Precedence and Preemption (MLPP) to prioritize calls during an emergency. With MLPP, you assign a priority level to your outgoing calls, from level 1 (low) to level 5 (high). When you receive a call, a precedence level icon displays on the phone that shows the call priority.

To configure AS-SIP, complete the following tasks on Cisco Unified Communications Manager:

  • Configure a Digest User—Configure the end user to use digest authentication for SIP requests.

  • Configure SIP Phone Secure Port—Cisco Unified Communications Manager uses this port to listen to SIP phones for SIP line registrations over TLS.

  • Restart Services—After configuring the secure port, restart the Cisco Unified Communications Manager and Cisco CTL Provider services. Configure SIP Profile for AS-SIP-Configure a SIP profile with SIP settings for your AS-SIP endpoints and for your SIP trunks. The phone-specific parameters are not downloaded to a third-party AS-SIP phone. They are used only by Cisco Unified Manager. Third-party phones must locally configure the same settings.

  • Configure Phone Security Profile for AS-SIP—You can use the phone security profile to assign security settings such as TLS, SRTP, and digest authentication.

  • Configure AS-SIP Endpoint—Configure a Cisco IP Phone or a third-party endpoint with AS-SIP support.

  • Associate Device with End Use—Associate the endpoint with a user.

  • Configure SIP Trunk Security Profile for AS-SIP—You can use the sip trunk security profile to assign security features such as TLS or digest authentication to a SIP trunk.

  • Configure SIP Trunk for AS-SIP—Configure a SIP trunk with AS-SIP support.

  • Configure AS-SIP Features—Configure additional AS-SIP features such as MLPP, TLS, V.150, and IPv6.

For detailed information about configuring AS-SIP, see the "Configure AS-SIP Endpoints" chapter, System Configuration Guide for Cisco Unified Communications Manager.

Multilevel Precedence and Preemption

Multilevel Precedence and Preemption (MLPP) allows you to prioritize calls during emergencies or other crisis situations. You assign a priority to your outgoing calls that range from 1 to 5. Incoming calls display an icon that shows the call priority. Authenticated users can preempt calls either to targeted stations or through fully subscribed TDM trunks.

This capability assures high-ranking personnel of communication to critical organizations and personnel.

MLPP is often used with Assured Services SIP(AS-SIP). For detailed information about configuring MLPP, see the "Configure Multilevel Precedence and Preemption" chapter, System Configuration Guide for Cisco Unified Communications Manager.

Set Up Softkey Template

Using Cisco Unified Communications Manager Administration, you can associate a maximum of 18 softkeys with applications that are supported by the phone. Cisco Unified Communications Manager supports the Standard User and Standard Feature softkey template.

An application that supports softkeys has one or more standard softkey templates associated with it. You modify a standard softkey template by copying it, renaming it, and then updating the new template. You can also modify a nonstandard softkey template.

The Softkey Control parameter shows if softkeys of a phone are controlled by the Softkey Template feature. The Softkey Control parameter is a required field.

For more information about configuring this feature, see the documentation for your particular Cisco Unified Communications Manager release.

The Cisco IP Phones do not support all the softkeys that are configurable in Softkey Template Configuration on Cisco Unified Communications Manager Administration. Cisco Unified Communications Manager allows you to enable or disable some softkeys in the control policy configuration settings. The following table lists the features and the softkeys that can be configured on a softkey template, and identifies whether it is supported on the Cisco IP Phones.


Note

Cisco Unified Communications Manager allows you to configure any softkey in a softkey template, but unsupported softkeys do not display on the phone.

Table 9. Configurable Softkeys

Feature

Configurable Softkeys in the Softkey Template configuration

Supported as a Softkey

Notes

Answer

Answer (Answer)

Supported

—

Call Back

Call Back (CallBack)

Supported

—

Call Forward All

Forward All (cfwdAll)

Supported

Phone displays Forward all or Forward off.

Call Park

Call Park (Park)

Supported

—

Call Pickup

Pick Up (Pickup)

Supported

—

Barge

Barge

Supported

Barge uses the built-in conference bridge

cBarge

Conference Barge

Supported

cBarge uses the Cisco Unified Communications Manager conference bridge. The softkey label is Barge.

Conference

Conference (Confrn)

Supported

Conference is a dedicated button.

Conference List

Conference List (ConfList)

Supported

Phone displays Show detail.

Divert

Immediate Divert (iDivert)

Supported

Phone displays Decline.

Do Not Disturb

Toggle Do Not Disturb (DND)

Supported

Configure Do Not Disturb as a programmable line button or as a softkey.

End Call

End Call (EndCall)

Supported

—

Group Pickup

Group Pick UP (GPickUp)

Supported

—

Hold

Hold (Hold)

Supported

Hold is a dedicated button.

Hunt Group

HLog (HLog)

Supported

Configure Hunt Group as a programmable feature button.

Join

Join (Join)

Not supported

—

Malicious Call Identification

Toggle Malicious Call Identification (MCID)

Supported

Configure Malicious Call Identification as a programmable feature button or as a softkey.

Meet Me

Meet Me (MeetMe)

Supported

—

Mobile Connect

Mobility (Mobility)

Supported

Configure Mobile Connect as a softkey.

New Call

New Call (NewCall)