Cisco Unified Communications Manager (CallManager)

AnyConnect VPN Phone with Certificate Authentication on an ASA Configuration Example


This document provides a sample configuration that shows how to configure the Adaptive Security Appliance (ASA) and CallManager devices to provide certificate authentication for AnyConnect clients that run on Cisco IP Phones. After this configuration is complete, Cisco IP Phones can establish VPN connections to the ASA that make use of certificates in order to secure the communication.



Ensure that you meet these requirements before you attempt this configuration:

  • AnyConnect Premium SSL License

  • AnyConnect for Cisco VPN Phone License

Dependent upon the ASA version, you will see either "AnyConnect for Linksys phone" for ASA Release 8.0.x or "AnyConnect for Cisco VPN Phone" for ASA Release 8.2.x or later.

Components Used

The information in this document is based on these software and hardware versions:

  • ASA - Release 8.0(4) or later

  • IP Phone Models - 7942 / 7962 / 7945 / 7965 / 7975

  • Phones - 8961 / 9951 / 9971 with Release 9.1(1) firmware

  • Phone - Release 9.0(2)SR1S - Skinny Call Control Protocol (SCCP) or later

  • Cisco Unified Communications Manager (CUCM) - Release or later

The releases used in this configuration example include:

  • ASA - Release 9.1(1)

  • CallManager - Release

For a complete list of supported phones in your CUCM version, complete these steps:

  1. Open this URL: https://<CUCM Server IP Address>:8443/cucreports/

  2. Choose Unified CM Phone Feature List > Generate a new report > Feature: Virtual Private Network.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.


Refer to the Cisco Technical Tips Conventions for more information on document conventions.

Phone Certificate Types

Cisco uses these certificate types in phones:

  • Manufacturer Installed Certificate (MIC) - MICs are included on all 7941, 7961, and newer model Cisco IP phones. MICs are 2048-bit key certificates that are signed by the Cisco Certificate Authority (CA). When a MIC is present, it is not necessary to install a Locally Significant Certificate (LSC). In order for the CUCM to trust the MIC certificate, it utilizes the pre-installed CA certificates CAP-RTP-001, CAP-RTP-002, and Cisco_Manufacturing_CA in its certificate trust store.

  • LSC - The LSC secures the connection between CUCM and the phone after you configure the device security mode for authentication or encryption.

    The LSC possesses the public key for the Cisco IP phone, which is signed by the CUCM Certificate Authority Proxy Function (CAPF) private key. This is the preferred method (as opposed to the use of MICs) because only Cisco IP phones that are manually provisioned by an administrator are allowed to download and verify the CTL file.

    Note: Due to the increased security risk, Cisco recommends the use of MICs solely for LSC installation and not for continued use. Customers who configure Cisco IP phones to use MICs for Transport Layer Security (TLS) authentication or for any other purpose do so at their own risk.


In this section, you are presented with the information to configure the features described in this document.

Note: Use the Command Lookup Tool (registered customers only) to obtain more information on the commands used in this section.


This document describes these configurations:

  • ASA Configuration

  • CallManager Configuration

  • VPN Configuration on CallManager

  • Certificate Installation on IP Phones

ASA Configuration

The configuration of the ASA is almost the same as when you connect an AnyConnect client computer to the ASA. However, these restrictions apply:

  • The tunnel-group must have a group-url. This URL will be configured in CM under the VPN Gateway URL.

  • The group policy must not contain a split tunnel.

This configuration uses a previously configured and installed ASA (self-signed or third party) certificate in the Secure Socket Layer (SSL) trustpoint of the ASA device. For more information, refer to these documents:

The relevant configuration of the ASA is:

ip local pool SSL_Pool mask
group-policy GroupPolicy_SSL internal
group-policy GroupPolicy_SSL attributes
split-tunnel-policy tunnelall
vpn-tunnel-protocol ssl-client

tunnel-group SSL type remote-access
tunnel-group SSL general-attributes
address-pool SSL_Pool
default-group-policy GroupPolicy_SSL
tunnel-group SSL webvpn-attributes
authentication certificate
group-url enable

enable outside
anyconnect image disk0:/anyconnect-win-3.0.3054-k9.pkg
anyconnect enable

ssl trust-point SSL outside

CallManager Configuration

In order to export the certificate from the ASA and import the certificate into CallManager as a Phone-VPN-Trust certificate, complete these steps:

  1. Register the generated certificate with CUCM.

  2. Check the certificate used for SSL.

    ASA(config)#show run ssl
    ssl trust-point SSL outside
  3. Export the certificate.

    ASA(config)#crypto ca export SSL identity-certificate

    The Privacy Enhanced Mail (PEM) encoded identity certificate follows:

    -----END CERTIFICATE-----
  4. Copy the text from the terminal and save it as a .pem file.

  5. Log in to CallManager and choose Unified OS Administration > Security > Certificate Management > Upload Certificate > Select Phone-VPN-trust in order to upload the certificate file saved in the previous step.

VPN Configuration on CallManager

  1. Navigate to Cisco Unified CM Administration.

  2. From the menu bar, choose Advanced Features > VPN > VPN Gateway.


  3. In the VPN Gateway Configuration window, complete these steps:

    1. In the VPN Gateway Name field, enter a name. This can be any name.

    2. In the VPN Gateway Description field, enter a description (optional).

    3. In the VPN Gateway URL field, enter the group-url defined on the ASA.

    4. In the VPN Certificates in this Location field, select the certificate that was uploaded to CallManager previously to move it from the truststore to this location.


  4. From the menu bar, choose Advanced Features > VPN > VPN Group.

  5. In the All Available VPN Gateways field, select the VPN Gateway previously defined. Click the down arrow in order to move the selected gateway to the Selected VPN Gateways in this VPN Group field.

  6. From the menu bar, choose Advanced Features > VPN > VPN Profile.


  7. In order to configure the VPN Profile, complete all fields that are marked with an asterisk (*).

    Enable Auto Network Detect: If enabled, the VPN phone pings the TFTP server and if no response is received, it auto-initiates a VPN connection.

    Enable Host ID Check: If enabled, the VPN phone compares the FQDN of the VPN Gateway URL against the CN/SAN of the certificate. The client fails to connect if they do not match or if a wildcard certificate with an asterisk (*) is used.

    Enable Password Persistence: This allows the VPN phone to cache the username and passsword for the next VPN attempt.

  8. In the Common Phone Profile Configuration window, click Apply Config in order to apply the new VPN configuration. You can use the "Standard Common Phone Profile" or create a new profile.

  9. If you created a new profile for specific phones/users, go to the Phone Configuration window. In the Common Phone Profile field, choose Standard Common Phone Profile.


  10. Register the phone to CallManager again in order to download the new configuration.

Certificate Authentication Configuration

In order to configure certificate authentication, complete these steps in CallManager and the ASA:

  1. From the menu bar, choose Advanced Features > VPN > VPN Profile.

  2. Confirm the Client Authentication Method field is set to Certificate.

  3. Log in to CallManager. From the menu bar, choose Unified OS Administration > Security > Certificate Management > Find.

  4. Export the correct certificate(s) for the selected certificate authentication method:

    • MICs: Cisco_Manufacturing_CA - Authenticate IP Phones with a MIC

    • LSCs: Cisco Certificate Authority Proxy Function (CAPF) - Authenticate IP Phones with an LSC

  5. Find the certificate, either Cisco_Manufacturing_CA or CAPF. Download the .pem file and save as a .txt file
  6. Create a new trustpoint on the ASA and authenticate the trustpoint with the previous saved certificate. When you are prompted for base-64 encoded CA certificate, select and paste the text in the downloaded .pem file along with the BEGIN and END lines. An example is shown:
    ASA (config)#crypto ca trustpoint CM-Manufacturing
    ASA(config-ca-trustpoint)#enrollment terminal
    ASA(config)#crypto ca authenticate CM-Manufacturing

    <base-64 encoded CA certificate>

  7. Confirm the authentication on the tunnel-group is set to certificate authentication.

    tunnel-group SSL webvpn-attributes
    authentication certificate
    group-url enable

Certificate Installation on IP Phones

The IP Phones can work with either MICs or LSCs, but the configuration process is different for each certificate.

MIC Installation

By default, all the phones that support VPN are pre-loaded with MICs. The 7960 and 7940 phones do not come with a MIC, and require a special installation procedure for the LSC to register securely.

Note: Cisco recommends that you use MICs for LSC installation only. Cisco supports LSCs to authenticate the TLS connection with CUCM. Because MIC root certificates can be compromised, customers who configure phones to use MICs for TLS authentication or for any other purpose do so at their own risk. Cisco assumes no liability if MICs are compromised.

LSC Installation

  1. Enable CAPF service on CUCM.

  2. After the CAPF service is activated, assign the phone instructions to generate a LSC in CUCM. Log in to Cisco Unified CM Administration and choose Device > Phone. Select the phone you configured.

  3. In the Certificate Authority Proxy Function (CAPF) Information section, ensure all settings are correct and the operation is set to a future date.

  4. If Authentication Mode is set to Null String or Existing Certificate, no further action is required.

  5. If Authentication Mode is set to a string, manually select Settings > Security Configuration > **# > LSC > Update in the phone console.


Use this section in order to confirm that your configuration works properly.

ASA Verification

ASA5520-C(config)#show vpn-sessiondb detail anyconnect

Session Type: AnyConnect Detailed

Index : 57
Assigned IP : Public IP :
Protocol : AnyConnect-Parent SSL-Tunnel DTLS-Tunnel
License : AnyConnect Premium, AnyConnect for Cisco VPN Phone
Encryption : AnyConnect-Parent: (1)AES128 SSL-Tunnel: (1)AES128
DTLS-Tunnel: (1)AES128
Hashing : AnyConnect-Parent: (1)SHA1 SSL-Tunnel: (1)SHA1
DTLS-Tunnel: (1)SHA1Bytes Tx : 305849
Bytes Rx : 270069Pkts Tx : 5645
Pkts Rx : 5650Pkts Tx Drop : 0
Pkts Rx Drop : 0Group Policy :
GroupPolicy_SSL Tunnel Group : SSL
Login Time : 01:40:44 UTC Tue Feb 5 2013
Duration : 23h:00m:28s
Inactivity : 0h:00m:00s
NAC Result : Unknown
VLAN Mapping : N/A VLAN : none

AnyConnect-Parent Tunnels: 1
SSL-Tunnel Tunnels: 1
DTLS-Tunnel Tunnels: 1

Tunnel ID : 57.1
Assigned IP : Public IP :
Encryption : AES128 Hashing : SHA1
Encapsulation: TLSv1.0 TCP Dst Port : 443
Auth Mode : Certificate
Idle Time Out: 30 Minutes Idle TO Left : 29 Minutes
Client Type : AnyConnect Client Ver : Cisco SVC IPPhone Client v1.0 (1.0)
Bytes Tx : 1759 Bytes Rx : 799
Pkts Tx : 2 Pkts Rx : 1
Pkts Tx Drop : 0 Pkts Rx Drop : 0

Tunnel ID : 57.2
Public IP :
Encryption : AES128 Hashing : SHA1
Encapsulation: TLSv1.0 TCP Src Port : 50529
TCP Dst Port : 443 Auth Mode : Certificate
Idle Time Out: 30 Minutes Idle TO Left : 29 Minutes
Client Type : SSL VPN Client
Client Ver : Cisco SVC IPPhone Client v1.0 (1.0)
Bytes Tx : 835 Bytes Rx : 0
Pkts Tx : 1 Pkts Rx : 0
Pkts Tx Drop : 0 Pkts Rx Drop : 0

Tunnel ID : 57.3
Assigned IP : Public IP :
Encryption : AES128 Hashing : SHA1
Encapsulation: DTLSv1.0 UDP Src Port : 51096
UDP Dst Port : 443 Auth Mode : Certificate
Idle Time Out: 30 Minutes Idle TO Left : 29 Minutes
Client Type : DTLS VPN Client
Client Ver : Cisco SVC IPPhone Client v1.0 (1.0)
Bytes Tx : 303255 Bytes Rx : 269270
Pkts Tx : 5642 Pkts Rx : 5649
Pkts Tx Drop : 0 Pkts Rx Drop : 0

CUCM Verification


There is currently no specific troubleshooting information available for this configuration.

Related Bugs

  • Cisco bug ID CSCtf09529, Add support for VPN feature in CUCM for 8961, 9951, 9971 phones
  • Cisco bug ID CSCuc71462, IP phone VPN failover takes 8 minutes
  • Cisco bug ID CSCtz42052, IP Phone SSL VPN Support For Non Default Port Numbers
  • Cisco bug ID CSCth96551, Not all ASCII characters are supported during phone VPN user + password login.
  • Cisco bug ID CSCuj71475, Manual TFTP entry needed for IP Phone VPN
  • Cisco bug ID CSCum10683, IP phones not logging missed, placed, or received calls

Related Information