Hunt Pilot Overview
A hunt pilot comprises a number or pattern and a set of associated digit manipulations that can route calls to a group of phones or directory numbers in a line group.
Hunt pilots work in conjunction with hunt lists, which are prioritized lists of eligible paths (line groups) for incoming calls. When a call is placed to a hunt pilot DN, the system offers the call to the first line group specified in the hunt list. If no one in the first line group answers the call, the system offers the call to the next line group specified in the hunt list. Line groups control the order in which the call is distributed to phones within the group. They point to specific extensions, which are typically IP phone extensions or voicemail ports. Line groups cannot point to Computer Telephony Integration (CTI) ports and CTI route points, so you cannot use hunt pilots to distribute calls to endpoints that are controlled through CTI applications such as Cisco Customer Response Solution (CRS) or IP Interactive Voice Response (IP IVR).
A hunt pilot can distribute calls to any of its assigned line groups, even if the line groups and the hunt pilot reside in different partitions. A call distributed by the hunt pilot overrides all the partitions and calling search space restrictions.