Call Park Overview
The Call Park feature allows you to place a call on hold so that can be retrieved from another phone in the Cisco Unified Communications Manager system (for example, a phone in another office or in a conference room). If you are on an active call, you can park the call to a call park extension by pressing the Park softkey. Another phone in your system can then dial the call park extension to retrieve the call.
You can define either a single directory number or a range of directory numbers for use as Call Park extension numbers. You can park only one call at each Call Park extension number.
The Call Park feature works within a Cisco Unified Communications Manager cluster, and each Cisco Unified Communications Manager node in a cluster must have Call Park extension numbers defined. You can define either a single directory number or a range of directory numbers for use as Call Park extension numbers. Ensure that the directory number or range of numbers is unique.
Users can dial the assigned route pattern (for example, a route pattern for an intercluster trunk could be 80XX) and the Call Park number (for example, 8022) to retrieve parked calls from another Cisco Unified Communications Manager cluster. You must ensure that calling search spaces and partitions are properly configured. Call Park works across clusters.
Valid Call Park extension numbers comprise integers and the wildcard character X. You can configure a maximum of XX in a Call Park extension number (for example, 80XX), which provides up to 100 Call Park extension numbers. When a call gets parked, Cisco Unified Communications Manager chooses the next Call Park extension number that is available and displays that number on the phone.
Park Monitoring is an optional Call Park feature where Cisco Unified Communications Manager monitors the status of a parked call until a timer expires. After the timer expires, the call is forwarded to a preassigned number, sent to voicemail, or returned to the call parker. You can apply park monitoring to phone lines and to hunt pilots.