Paging

Paging Overview

Unified Communications Manager can be configured to integrate with Cisco Paging Server to provide basic paging services for Cisco Unified IP Phone and a variety of endpoints. The Cisco Paging Server product is offered through the InformaCast Virtual Appliance and offers the following deployment options:

InformaCast Basic Paging

InformaCast Basic Paging provides phone-to-phone live audio paging to individual Cisco IP phones or groups of up to 50 phones simultaneously. InformaCast Basic Paging is free to all Unified Communications Manager customers and all Cisco Business Edition 6000 and Cisco Business Edition 7000 customers.

InformaCast Advanced Notification

InformaCast Advanced Notification is a full-featured emergency notification and paging solution that allows you to reach an unlimited number of Cisco IP phones and a variety of devices and systems with text and audio messages.

Some of the features include:

  • Ability to reach analog PA systems and IP speakers

  • Support for Cisco Jabber

  • 911 emergency call monitoring, recording, and notification

  • Dynamic conference call

  • Event accountability with message confirmation and reporting

  • Implementation with panic buttons

  • Building evacuation or lockdown

  • Facilities integration (control lighting, door locks)

  • Security integration (motion detectors, access, fire)

  • General purpose and shift or bell scheduling

Users must purchase a license key to access InformaCast Advanced Notification features.

InformaCast Mobile

InformaCast Mobile is a cloud-based service that allows users to send images, text, and pre-recorded audio to mobile devices running iOS or Android. It also has bi-directional integration with InformaCast Advanced Notification.

Some of the features include:

  • The ability to send and receive InformaCast messages via mobile devices running iOS or Android

  • Bi-directional integration with InformaCast Advanced Notification

  • Message confirmations and read receipts

  • No calling or SMS messaging fees

InformaCast Mobile must be purchased direct from Singlewire Software. Please refer to the Singlewire website for addtional details and downloads.

If you have already configured Unified Communications Manager to integrate with InformaCast Advanced Notification, no further configuration of Unified Communications Manager is required.

Paging Prerequisites

Cisco Paging Server is designed to work in a multicast environment. You must configure your network for multicast.

For a list of Cisco Unified IP Phones that support paging, refer to the Cisco Unified IP Phones section of the Singlewire Compatibility Matrix at:

http://www.singlewire.com/compatibility-matrix.html.

Basic Paging Configuration Task Flow

Perform the following tasks to configure Cisco Unified Communications Manager to integrate with Cisco Paging Server for an InformaCast Basic Paging deployment.

Before you begin

Procedure

  Command or Action Purpose

Step 1

Enable SNMP Service

Configure SNMP in Cisco Unified Communications Manager.

Step 2

Set Default Codec to G.711

Set the default codec to G.711.

Step 3

Configure a Device Pool for Paging

Configure a device pool.

Step 4

Configure Route Partition for InformaCast Paging

Configure a route partition for Basic Paging.

Step 5

Configure Calling Search Space for InformaCast Paging

Configure a calling search space for Basic Paging.

Step 6

Configure CTI Ports for Paging

Configure CTI ports.

Step 7

Configure Access Control Group with AXL Access

Configure an AXL access control group.

Step 8

Configure Application User for Paging

Configure an application user.

Step 9

Enable web access for the phone using one of the following procedures:

You can enable web access on a individual phone or use a Common Phone Profile to enable web access for a group of phones that use that profile.

Step 10

Configure Authentication URL

Configure the Cisco Unified Communications Manager authentication URL to point to InformaCast so that when InformaCast pushes broadcasts to Cisco Unified IP Phones, the phones will authenticate with InformaCast.

For detailed procedures on how to configure Cisco Unified Communications Manager and Cisco Paging Server, refer to the InformaCast Virtual Appliance Basic Paging Installation and User Guide at: http://www.cisco.com/c/en/us/support/unified-communications/paging-server/products-maintenance-guides-list.html

Advanced Notification Paging Task Flow

Perform the following tasks to configure Cisco Unified Communications Manager to integrate with an InformaCast Advanced Notification paging deployment. An Advanced Notification deployment can include the following features:

  • InformaCast paging

  • CallAware

  • PushToTalk

  • Legacy paging devices

  • Plugins such as Facebook, Twitter and conferencing

Before you begin

Procedure

  Command or Action Purpose

Step 1

Configure SNMP for Paging

Configure SNMP services in Cisco Unified Communications Manager.

Step 2

Configure Media Resources for Legacy Paging

Optional. If you want to connect to legacy paging devices, configure a media resource group that includes an MTP.

Step 3

Configure Region for Paging

Configure a region for paging with G.711 as the default codec and a device pool for paging devices.

Step 4

Configure Partitions and Calling Search Spaces for Paging

Configure partitions and calling search spaces for your paging deployment.

Step 5

Configure CTI Route Points for CallAware

If you are deploying CallAware, configure CTI route points for each CallAware redirect.

Step 6

Enable the Built in Bridge using one of the following procedures:

If you are deploying CallAware, enable the Built in Bridge using a clusterwide service parameter, or on the phone itself.

Note

 

The settings in the Phone Configuration window for an individual phone override the clusterwide service parameter.

Step 7

Configure CTI Ports for Paging

Configure CTI ports for InformaCast paging and CallAware redirects.

Step 8

Configure SIP Trunk for Legacy Paging Devices

If you are connecting to legacy paging devices, configure a SIP trunk that connects to your legacy devices.

Step 9

Configure Access Control Group with AXL Access

Configure an access control group that includes access to the AXL API.

Step 10

Configure Application User for Paging

Configure an application user. You must configure different application users for InformaCast, CallAware, and PushToTalk.

Step 11

Perform one of the following procedures:

Enable web access for your phones. You can enable web access on an individual phone, or use a Common Phone Profile to enable web access for a group of phones.

Step 12

Configure Authentication URL

Configure the Cisco Unified Communications Manager authentication URL to point to InformaCast so that when InformaCast pushes broadcasts to Cisco Unified IP Phones, the phones will authenticate with InformaCast.

Step 13

Configure PushToTalk Service Integration

Configure PushToTalk service integration for your Cisco Unified IP Phones.

Step 14

Assign a Directory URI to a Phone

Optional. Assign directory URIs to your paging directory numbers. This allows you to implement URI dialing in your paging deployment.

For detailed information on the InformaCast Advanced Notification deployment options, refer to your InformaCast Advanced Notification product documentation. For help, visit Singlewire's website at http://www.singlewire.com.

Configure SNMP for Paging

Perform the following tasks to configure SNMP services in the cluster for either Basic Paging or Advanced Notification deployments.

Procedure

  Command or Action Purpose

Step 1

Enable SNMP Service

Enable the SNMP and other services in the cluster.

Step 2

Create an InformaCast SNMP Community String

Configure an SNMP community string.

Enable SNMP Service

To configure paging in either Basic Paging or Advanced Notification deployments, you must enable SNMP on every node in the cluster. In addition, you must enable the following services:

  • Cisco CallManager SNMP Service—Enable on all nodes in the cluster.

  • Cisco CallManager—Enable on all nodes in the cluster.

  • Cisco AXL Web Services—Enable on at least one node.

  • Cisco CTIManager—Enable on at least one node.

Procedure

Step 1

From Cisco Unified Serviceability, choose Tools > Service Activation.

Step 2

From the Server drop-down list, choose the server on which you want to configure SNMP.

Step 3

Check the check boxes that correspond to the Cisco CallManager SNMP Service and Cisco CallManager.

Step 4

For at least one server in the cluster, check the check boxes that correspond to the Cisco CTIManager and Cisco AXL Web Service services.

Step 5

Click Save.

Step 6

Click OK.

Step 7

Repeat the previous steps for all nodes in the cluster.


Create an InformaCast SNMP Community String

Perform this procedure for Basic Paging or Advanced Notification deployments to set up an SNMP community string.

Before you begin

Enable SNMP Service

Procedure

Step 1

From Cisco Unified Serviceability, choose SNMP > V1/V2c > Community String.

Step 2

From the Server drop-down list, choose a server and click Find.

Step 3

Click Add New.

Step 4

In the Community String Name field, enter ICVA.

Step 5

From the Access Privileges drop-down list, select ReadOnly.

Step 6

Check the Apply to All Nodes check box if the check box is active.

Step 7

Click Save.

Step 8

Click OK.


What to do next

For Basic Paging, go to Set Default Codec to G.711

For Advanced Notification, go to Configure Media Resources for Legacy Paging

Configure Media Resources for Legacy Paging

If you are implementing an Advanced Notification deployment that includes legacy paging devices, perform these tasks to configure media resources with an MTP so that InformaCast can send broadcasts to your legacy paging devices.

Procedure

  Command or Action Purpose

Step 1

Create a Media Resource Group

Configure a media resource group that includes an MTP.

Step 2

Create a Media Resource Group List

Add your media resource group to a media resource group list.

Create a Media Resource Group

Perform this procedure if you are configuring an Advanced Notification deployment that connects to legacy paging devices. You must configure a media resource group that includes an Media Termination Point (MTP) resource. The MTP is required to connect the legacy paging interface.

Procedure

Step 1

From Cisco Unified CM Administration, choose Media Resources > Media Resource Group.

Step 2

Click Add New.

Step 3

Enter a Name and Description for the group.

Step 4

Use the arrows to move MTP from the Available Media Resources area to the Selected Media Resources area.

Step 5

Click Save.


What to do next

Create a Media Resource Group List

Create a Media Resource Group List

If you have configured a media resource group with an MTP to connect to a legacy paging interface, configure a media resource group that includes your media resource group.

Before you begin

Create a Media Resource Group

Procedure

Step 1

From Cisco Unified CM Administration, choose Media Resources > Media Resource Group List.

Step 2

Click Add New.

Step 3

Enter a Name and Description for the list.

Step 4

Use the arrows to move the media resource group that you created to the Selected Media Resource Groups area.

Step 5

Click Save.


What to do next

Set Default Codec to G.711

Configure Region for Paging

For either Basic Paging or Advanced Notification deployments, you must set up a region for your paging deployment.

Procedure

  Command or Action Purpose

Step 1

Set Default Codec to G.711

Create a region that uses the G.711 codec for calls to other regions.

Step 2

Configure a Device Pool for Paging

Set up a device pool for paging and assign the region that you created to that device pool.

Set Default Codec to G.711

You must create an InformaCast region that uses G.711 as the default codec for calls to other regions.

Before you begin

Configure SNMP for Paging

Procedure

Step 1

From Cisco Unified CM Administration, choose System > Region Information > Region.

Step 2

Click Add New.

Step 3

In the Name field, enter ICVA.

Step 4

Click Save.

Step 5

In the Regions text box, select all regions by pressing the CTRL key and clicking all of the selected regions.

Step 6

From the Maximum Audio Bit Rate drop-down list, select 64 kbps (G.722, G.711).

Step 7

From the Maximum Session Bit Rate for Video Calls column click the None radio button.

Step 8

Click Save.


Configure a Device Pool for Paging

Perform this procedure for both Basic Paging and Advanced Notification deployments to configure a device pool for your paging deployment.

Before you begin

Set Default Codec to G.711

Procedure

Step 1

From Cisco Unified CM Administration, choose System > Device Pool.

Step 2

Click Add New.

Step 3

In the Device Pool Name field, enter ICVA.

Step 4

From the Cisco Unified Communications Manager Group drop-down list, select the group that contains the Cisco Unified Communications Manager cluster with which the InformaCast Virtual Appliance will communicate.

Step 5

From the Date/Time Group drop-down list, select a date/time group. Select CMLocal unless you are performing dialing restrictions by the time of day.

Step 6

From the Region drop-down list, choose ICVA.

Step 7

If you have an Advanced Notification deployment that includes legacy paging devices, from the Media Resource Group List drop-down list box, select the media resource group list that you configured to include an MTP.

Step 8

From the SRST Reference drop-down list, select Disable.

Step 9

Click Save.


Configure Partitions and Calling Search Spaces for Paging

Perform the following tasks to configure a partition and calling search space (CSS) for paging as follows:

  • For Basic Paging deployments, create a single partition and CSS for InformaCast paging.

  • For Advanced Notification deployments, create a single partition and CSS for InformaCast paging. If you are deploying CallAware, you must also configure a unique partition and CSS combination for each CallAware redirect.

Procedure

  Command or Action Purpose

Step 1

Configure Route Partition for InformaCast Paging

Configure a route partition for InformaCast paging.

Step 2

Configure Calling Search Space for InformaCast Paging

Configure a calling search space for InformaCast paging.

Step 3

Configure Route Partitions for CallAware

Optional. If you are deploying CallAware in an Advanced Notification deployment, configure route partitions for each CallAware redirect.

Step 4

Configure Calling Search Spaces for CallAware

Optional. If you are deploying CallAware in an Advanced Notification deployment, configure calling search spaces for each CallAware redirect.

Configure Route Partition for InformaCast Paging

Create a route partition for InformaCast paging in either a Basic Paging or Advanced Notification deployment.

Before you begin

Configure a Device Pool for Paging

Procedure

Step 1

From Cisco Unified CM Administration, choose Call Routing > Class of Control > Route Partitions.

Step 2

Click Add New.

Step 3

In the Name field, enter the following name and description for the partition: ICVA-CTIOutbound,ICVA-Do not add to any phone CSS.

Step 4

Click Save.


Configure Calling Search Space for InformaCast Paging

Perform this procedure to configure a calling search space for InformaCast paging in either a Basic Paging or Advanced Notification deployment.

Procedure

Step 1

From Cisco Unified CM Administration, choose Call Routing > Class of Control > Calling Search Space.

Step 2

Click Add New.

Step 3

In the Name field, enter ICVA.

Step 4

In the Available Partitions list box, use the arrows to move the following partitions to the Selected Partitions list box.

  • The partition that you created for InformaCast paging
  • The partitions that contain your users' extensions and any analog paging extensions

Step 5

Click Save.


Configure Route Partitions for CallAware

If you are deploying CallAware in an Advanced Notification paging deployment. perform this procedure to set up a unique partition for each CallAware redirect.

Procedure

Step 1

In Cisco Unified CM Administration, choose Call Routing > Class of Control > Partition.

Step 2

Click Add New.

Step 3

In the Name field, enter the following name and description for the partition: ICVA-Redirect1-CA,ICVA Redirect 1 CallAware.

Step 4

Click Save

Step 5

For each additional call redirect, create a new partition, incrementing the redirect number that you enter in the Name field. For example, ICVA-Redirect2-CA.


Configure Calling Search Spaces for CallAware

If you are deploying CallAware in an Advanced Notification deployment, you must configure a unique calling search space (CSS) for each CallAware redirect.

Procedure

Step 1

In Cisco Unified CM Administration, choose Call Routing > Class of Control > Calling Search Space.

Step 2

Click Add New.

Step 3

In the Name field, enter ICVA-Redirect1-CA.

Step 4

Click Save.

Step 5

Repeat the above steps until you have a separate CSS for each call redirect. For each CSS, increment the redirect number in the Name field. For example, ICVA-Redirect2-CA.


Configure CTI Route Points for CallAware

Perform this procedure only if you have an Advanced Notification paging deployment that includes CallAware. You must configure CTI route points for each CallAware redirect.

Procedure


Step 1

From Cisco Unified CM Administration, choose Device > CTI Route Point.

Step 2

Click Add New.

Step 3

In the Device Name field, enter a name for your route point. This name must match the corresponding route point name that you configure in the InformaCast Virtual Appliance.

Step 4

Enter a Description for the route point. For example, ICVA Redirect 1 CallAware.

Step 5

From the Device Pool drop-down list box, choose ICVA.

Step 6

From the Calling Search Space drop-down list box, choose the calling search spaces that you set up for this CallAware redirect.

Step 7

Click Save.

Step 8

In the Association area, click Line [1] - Add a new DN.

Step 9

In the Directory Number field, enter the directory number that CallAware will monitor.

Step 10

From the Route Partition drop-down list box, select the partition that you set up for this CallAware redirect.

Step 11

In the Call Forward and Call Pickup Settings area, leave the Forward All field empty.

Step 12

For each of the remaining call forward options, configure the following settings:

  1. In the Destination text box, enter the directory number to which you want to redirect calls.

  2. From the Calling Search Space drop-down list box, select the CSS that you created for this redirect.

  3. Click Save.

Step 13

Repeat this procedure for each CallAware redirect.

Note

 

Perform one of the following procedures to enable the Built in Bridge on the phone:

  • Enable Built in Bridge for Cluster

  • Enable Built in Bridge for a Phone


Enable Built in Bridge for Cluster

Perform this procedure if you have an Advanced Notification paging deployment that includes CallAware. When you use this procedure to enable the Built in Bridge using a clusterwide service parameter, the Built in Bridge default setting for all phones in the cluster is changed to enabled. However, the Built in Bridge setting in the Phone Configuration window for an individual phone overrides the clusterwide setting.

Procedure


Step 1

From Cisco Unified CM Administration, choose System > Service Parameters.

Step 2

From the Server drop-down list, choose the server on which the CallManager service is running.

Step 3

From the Service drop-down list, choose Cisco CallManager.

Step 4

Set the Builtin Bridge Enable service parameter to On.

Step 5

Click Save.


Enable Built in Bridge for a Phone

If you have an Advanced Notification paging deployment that uses CallAware, perform this procedure to enable an individual phone's Built in Bridge.

You can also use a service parameter to set the Built in Bridge clusterwide default setting to enabled. However, an individual phone's Built in Bridge setting in the Phone Configuration window overrides the clusterwide service parameter default.

Before you begin

Enable Built in Bridge for Cluster

Procedure


Step 1

From Cisco Unified CM Administration, choose Device > Phone.

Step 2

Click Find to select the agent phone.

Step 3

From the Built in Bridge drop-down list, choose one of the following options:

  • On—The Built in Bridge is enabled.
  • Off—The Built in Bridge is disabled.
  • Default—The setting of the clusterwide Builtin Bridge Enable service parameter is used.

Step 4

Click Save.


What to do next

Configure CTI Ports for Paging

Configure CTI Ports for Paging

Perform this procedure to configure CTI ports for your paging deployment. The number of CTI ports that you need depends on your deployment type and your applications' usage:

  • For Basic Paging deployments, you must create a minimum of two CTI ports for InformaCast paging.

  • For Advanced Notification deployments, you must create a minimum of two CTI ports for InformaCast paging and two CTI ports for CallAware.

Before you begin

For Basic Paging, Configure Calling Search Space for InformaCast Paging

For Advanced Notification, Enable Built in Bridge for a Phone

Procedure


Step 1

From Cisco Unified CM Administration, choose Device > Phone.

Step 2

Click Add New.

Step 3

From the Phone Type drop-down list, choose CTI Port.

Step 4

In the Device Name field, enter a name for the CTI Port. For example, ICVA-IC-001 for an InformaCast port or ICVA-CA-001 for a CallAware port.

Step 5

In the Description field, enter a description for the port. For example, InformaCast Recording Port or CallAware CTI port for Call Monitoring.

Step 6

From the Device Pool drop-down list, select ICVA.

Step 7

From the Calling Search Space drop-down list, select ICVA.

Step 8

From the Device Security Profile drop-down list, select Cisco CTI Port - Standard SCCP Non-Secure Profile.

Step 9

Click Save.

Step 10

Click OK.

Step 11

In the left association area, click Line [1] - Add a new DN.

Step 12

In the Directory Number field, enter a directory number. This directory number should not be used for any purpose other than making paging calls. It should not be assigned to a phone and should not be within a direct-inward-dialing range.

Step 13

In the Route Partition drop-down list, select one of the following ports:

  • For InformaCast ports, select ICVA-CTIOutbound.
  • For CallAware ports, select the CallAware partitions. For example, ICVA-Redirect1-CA.

Step 14

In the Display (Internal Caller ID) text box, enter InformaCast or CallAware depending on which type of port you are configuring.

Step 15

In the ASCII Display (Internal Caller ID) text box, enter InformaCast or CallAware depending on which type of port you are configuring.

Step 16

If you have an Advanced Notification deployment that includes CallAware, from the Monitoring Calling Search Space drop-down list box, select the CSS that you created for the CallAware redirect. For example, ICVA-Redirect1-CA.

Step 17

Click Save.

Step 18

Repeat this procedure for each CTI port that you need.


What to do next

For Basic Paging, go to

For Advanced Notification, go to Configure SIP Trunk for Legacy Paging Devices

Configure SIP Trunk for Legacy Paging Devices

Perform this procedure if you have an Advanced Notification paging deployment and you want to connect to legacy paging devices. You must configure a SIP trunk to enable the Legacy Paging Interface.

Before you begin

Configure CTI Ports for Paging

Procedure


Step 1

In Cisco Unified CM Administration, choose Device > Trunk.

Step 2

Click Add New.

Step 3

From the Trunk Type drop-down list box, select SIP Trunk.

Step 4

Click Next.

Step 5

In the Device Name text box, enter ICVA.

Step 6

In the Description, field enter a description for the trunk.

Step 7

From the Device Pool drop-down menu, select ICVA.

Step 8

From the Calling Search Space drop-down list box, select ICVA.

Step 9

In the SIP Information area, enter the InformaCast Virtual Appliance IP address in the Destination Address text box.

Step 10

From the SIP Trunk Security Profile drop-down list box, select Non Secure SIP Trunk Profile.

Step 11

From the SIP Profile drop-down list box, select Standard SIP Profile.

Step 12

Click Save.


What to do next

Configure Access Control Group with AXL Access

Configure Access Control Group with AXL Access

Perform this procedure for either Basic Paging or Advanced Notification deployments to create an access control group that includes AXL access.

Procedure


Step 1

From Cisco Unified CM Administration, choose User Management > User Settings > Access Control Group.

Step 2

Click Add New.

Step 3

In the Name text box, enter ICVA User Group.

Step 4

Click Save.

Step 5

From the Related Links drop-down list, select Back to Find/List and click Go.

Step 6

In the Roles column, click the i icon that corresponds to the new access control group.

Step 7

Click Assign Role to Group.

Step 8

Click Find.

Step 9

Select Standard AXL API Access check box, and click Add Selected.

Step 10

Click Save.


Configure Application User for Paging

Perform this procedure to configure an application user for either Basic Paging or Advanced Notification deployments as follows:

  • For Basic Paging, configure an InformaCast application user.

  • For Advanced Notification, if you are deploying the InformaCast, CallAware, and PushToTalk features, you must create a separate application user for each feature.

Procedure


Step 1

From Cisco Unified CM Administration, choose User Management > Application User.

Step 2

Click Add New.

Step 3

In the User ID text box, enter a user ID for the application user. For example, ICVA InformaCast, ICVA CallAware, or ICVA PushToTalk.

Step 4

Enter a password in the Password and Confirm Password fields.

Step 5

In the Available Devices list box, click the CTI ports that you created for your deployment and use the arrows to move the devices to the Controlled Devices list box. For example, select ICVA-IC-001 for InformaCast and ICVA-CA-001 for CallAware.

Step 6

Click the Add to Access Control Group.

Step 7

Click Find.

Step 8

Check the following check boxes (unless otherwise indicated, select these permissions for all application users):

  • ICVA User Group
  • Standard CTI Allow Call Monitoring—for CallAware or PushToTalk application users only
  • Standard CTI Allow Control of All Devices
  • Standard CTI Allow Control of Phones supporting Connected Xfer and conf
  • Standard CTI Allow Control of Phones supporting Rollover Mode
  • Standard CTI Enabled

Step 9

Click Add Selected.

Step 10

Click Save.

Step 11

If you have an Advanced Notification deployment, repeat all the steps in this procedure until you have configured application users for InformaCast, CallAware, and PushToTalk.


Enable Web Access for a Phone

Perform this procedure in Basic Paging or Advanced Notification deployments to enable web access for a Cisco Unified IP Phone. You can also use a Common Phone Profile to enable web access for a group of phones that use that profile. For details, see Enable Web Access for Common Phone Profile.

Before you begin

Configure Application User for Paging

Procedure


Step 1

From Cisco Unified CM Administration, choose Device > Phone.

Step 2

Click Find and select the phone for which you want to enable web access.

Step 3

In the Product Specific Configuration Layout area, from the Web Access drop-down list, select Enabled.

Step 4

Click Save.


What to do next

For Basic Paging or Advanced Notification , go to Configure Authentication URL

Enable Web Access for Common Phone Profile

Perform this procedure in either Basic Paging or Advanced Notification deployments to enable web access for a group of Cisco Unified IP Phones that use a Common Phone Profile. You can also enable web access on an individual phone. For details, see Enable Web Access for a Phone.

Before you begin

Configure Application User for Paging

Procedure


Step 1

From Cisco Unified CM Administration, chooseI Device > Device Settings > Common Phone Profile.

Step 2

Click Find and select the profile that applies to the group of phones for which you want to enable web access.

Step 3

In the Product Specific Configuration Layout area, from the Web Access drop-down list, select Enable.

Step 4

Click Save.

Step 5

Click Apply Config to reset the phones that use the Common Phone Profile.

Step 6

Click OK.


What to do next

For Basic Paging or Advanced Notification, go to Configure Authentication URL

Configure Authentication URL

Perform the following tasks to configure an authentication URL that points to InformaCast so that when InformaCast pushes broadcasts to Cisco Unified IP Phones, the phones authenticate with InformaCast instead of Unified Communications Manager.

Procedure

  Command or Action Purpose

Step 1

Set Authentication URL

Set the Unified Communications Manager authentication URL to point InformaCast.

Step 2

Reset Your Phones

Reset the phones in your deployment so that your phones use the new settings.

Step 3

Test Your Phones

Verify that the phones in your deployment use the new authentication URL settings.

Set Authentication URL

Perform this procedure to set the Unified Communications Manager authentication URL to point to the InformaCast Virtual Appliance.

Procedure

Step 1

From Cisco Unified CM Administration, choose System > Enterprise Parameters.

Step 2

Scroll to the Phone URL Parameters area, and in the URL Authentication field, enter http://<IP Address>:8081/InformaCast/phone/auth where <IP Address> is the IP Address of the InformaCast Virtual Appliance.

Note

 

Make a note of the existing URL in the URL Authentication field. You may need this when you configure InformaCast. See your InformaCast documentation for details.

Step 3

Scroll to the Secured Phone URL Parameters area, and in the Secured Authentication URL field, enter http://<IP Address>:8081/InformaCast/phone/auth where <IP Address> is the IP Address of the InformaCast Virtual Appliance.

Step 4

Click Save.


Reset Your Phones

After you set the authentication URL to point to the InformaCast Virtual Applicance, you must reset your phones. This procedures describes how to manually reset the phones in device pools. There are many methods for resetting your phones. For example, you can also use Bulk Administration Tool to schedule the reset during off hours. See the Cisco Unified Communications Manager Bulk Administration Guide for information on the Bulk Administration Tool.

Procedure

Step 1

From Cisco Unified CM Administration, choose Device > Phone.

Step 2

In the From Phone Where box, select Device Pool.

Step 3

Set the other drop-down menus and field items to settings that will bring up the device pools that you contain your phones.

Step 4

Click Find.

Step 5

Select the device pools that you want to reset.

Step 6

Click Reset Selected.

Step 7

Click Reset.


Test Your Phones

Verify that your phones are authenticating with the InformaCast Virtual Appliance.

Procedure

Step 1

From Cisco Unified CM Administration, choose Device > Phone.

Step 2

Use the drop-down list and fields in the Find and List Phones window to filter your search for a phone that should be using the new authentication URL, and click Find.

Step 3

For the phone that should be using the new settings, click the IP Address link in the IPv4 Address column.

Step 4

Click Network Configuration.

The Network Configuration page appears.

Step 5

Verify that the Authentication URL field displays the InformaCast Virtual Appliance IP address that you entered for the URL Authentication enterprise parameter. If the correct URL does not appear, you will need to set the authentication URL.


Configure PushToTalk Service Integration

If you have already configured an Advanced Notification paging deployment in Cisco Unified Communications Manager, perform the following tasks to add PushToTalk services.

Before you begin

If you have not done so, configure an application user specifically for PushToTalk. For details, see Configure Application User for Paging

Procedure

  Command or Action Purpose

Step 1

Create a PushToTalk Service Definition

Set up the PushToTalk phone service in Cisco Unified Communications Manager.

Step 2

Configure PhoneGroup Parameter for PushToTalk

Configure the Phone Group parameter for the PushToTalk service.

Step 3

Configure SkipConfirm Parameter for PushToTalk

Configure the Skip Confirmation parameter for the PushToTalk service.

Step 4

Configure Directory Number Parameter for PushToTalk

Configure the Directory Number Parameter for the PushToTalk service.

Step 5

Assign Phones to PushToTalk Service

Configure your phones for the PushToTalk service.

Step 6

Configure Wireless Phones for PushToTalk

Configure wireless phones for PushToTalk services.

Step 7

Install Audio Files for PushToTalk

Download PushToTalk audio files from the InformaCast Virtual Appliance and upload them to Cisco Unified Communications Manager.

Create a PushToTalk Service Definition

If you want to enable PushToTalk services, you must create a service definition for PushToTalk to be able to display interactive content with text and graphics on Cisco Unified IP Phones.

Procedure

Step 1

In Cisco Unified CM Administration, choose Device > Device Settings > Phone Services.

Step 2

Click Add New.

Step 3

Enter a Service Name for the service. For example, PushToTalk.

Step 4

Enter a Service Description for the service. For example, Intercom Functionality.

Step 5

In the Service URL text box, enter http://<InformaCast Virtual Appliance IP Address>:8085/PushToTalk/PhoneMenu.action?sep=#DEVICENAME#.

Step 6

Check the Enable check box.

Step 7

Click Save.


What to do next

Perform the following procedures to configure the parameters by which PushToTalk can be customized for each phone:

Configure PhoneGroup Parameter for PushToTalk

Use this procedure to configure the PhoneGroup parameter, which allows you to limit a phone subscribed to this service’s parameter to only displaying a subset of the phone groups available.

Before you begin

Create a PushToTalk Service Definition

Procedure

Step 1

In Cisco Unified CM Administration, choose Device > Device Settings > Phone Services.

Step 2

Click Find and select the service that you created for PushToTalk.

Step 3

Click the New Parameter button.

Step 4

In the Parameter Name text box, enter PhoneGroupIds.

Step 5

In the Parameter Display Name text box, enter Phone Group Default.

Step 6

In the Parameter Description text box, enter text similar to "If you wish to limit the phone to less than all phone groups, enter the phone group ID(s)."

Step 7

Uncheck the Parameter is Required check box.

Step 8

Uncheck the Parameter is a Password (mask contents) check box.

Step 9

Click Save.

Step 10

Close the Configure Cisco IP Phone Service Parameter window.

Step 11

Click Update Subscriptions.

Step 12

Click Save.


What to do next

Configure SkipConfirm Parameter for PushToTalk

Configure SkipConfirm Parameter for PushToTalk

Use this procedure to configure the SkipConfirm parameter for PushToTalk. The SkipConfirm parameter allows you to (in conjunction with the PhoneGroupIds parameter) immediately enter a PushToTalk session by pressing the side button on wireless phones or the Services button on desktop phone.

Before you begin

Configure PhoneGroup Parameter for PushToTalk

Procedure

Step 1

In Cisco Unified CM Administration, choose Device > Device Settings > Phone Services.

Step 2

Click Find and select the phone service that you created for PushToTalk.

Step 3

Click New Parameter.

Step 4

In the Parameter Name text box, enter SkipConfirm.

Step 5

In the Parameter Display Name text box, enter SkipConfirmation.

Step 6

In the Default Value text box, enter N.

Step 7

In the Parameter Description text box, enter text similar to, "Skip (Y/N) the confirmation page when limiting to only one specific PushToTalk phone group."

Step 8

Uncheck the Parameter is Required check box.

Step 9

Uncheck the Parameter is a Password (mask contents) check box.

Step 10

Click Save.

Step 11

Close the Configure Cisco IP Phone Service Parameter window.

Step 12

Click the Update Subscriptions button.

Step 13

Click Save.


What to do next

Configure Directory Number Parameter for PushToTalk

Configure Directory Number Parameter for PushToTalk

Use this procedure to configure the Directory Number parameter for PushToTalk services in an Advanced Notification deployment. The Directory Number parameter allows you to immediately enter a PushToTalk session by pressing the side button on wireless phones or the Services button on desktop phone.

Before you begin

Configure SkipConfirm Parameter for PushToTalk

Procedure

Step 1

In Cisco Unified CM Administration, choose Device > Device Settings > Phone Services.

Step 2

Click Find and select the service that you set up for PushToTalk.

Step 3

Click the New Parameter button.

Step 4

In the Parameter Name text box, enter DN.

Step 5

In the Parameter Display Name text box, enter Directory Number.

Step 6

In the Parameter Description text box, enter text similar to "If skipping confirmation page when limiting to a specific phone group, use this directory number when starting a one-to-one or intercom session."

Step 7

Uncheck the Parameter is Required check box.

Step 8

Uncheck the Parameter is a Password (mask contents) check box.

Step 9

Click Save.

Step 10

Close the Configure Cisco IP Phone Service Parameter window.

Step 11

Click the Update Subscriptions button.

Step 12

Click Save.


What to do next

Assign Phones to PushToTalk Service

Assign Phones to PushToTalk Service

Use this procedure to assign a phone to the PushToTalk service and to customize how the Phone Group, Skip Confirmation and Directory Number parameters are set when the user initiates a PushToTalk session.

Before you begin

Configure Directory Number Parameter for PushToTalk

Procedure

Step 1

In Cisco Unified CM Administration, choose Device > Phone.

Step 2

Click Find and select the phone that you want to use with PushToTalk.

The Phone Configuration window opens.

Step 3

From the Related Links drop-down list box, select Subscribe/Unsubscribe and click Go.

The Cisco IP Phone Services window opens.

Step 4

From the Select a Service drop-down list box, select PushToTalk and click Next.

Step 5

Leave the Service Name and ASCII Service Name fields with their default values.

Step 6

If you want to limit the phone to specific phone groups for PushToTalk, in the Phone Group Default text box, enter the phone group IDs that you want to include.

Note

 

If you leave the field empty, the Phone Groups menu appears whenever you initiate a PushToTalk session.

Step 7

If you want the phone to skip the confirmation screen when entering a PushToTalk session, enter Y in the Skip Confirmation field.

Note

 

If you enter N, the Start confirmation appears whenever you initiate a PushToTalk session.

Step 8

If you want the phone to enter a one-to-one or intercom session immediately, in the Directory Number text box, enter the directory number for the one-to-one or intercom session.

Note

 

If you leave the field empty, you must enter the directory number in the phone interface when you initiate a one-to-one or intercom PushToTalk session.

Step 9

Click Subscribe.

Step 10

Close the Cisco IP Phone Services window.

Step 11

Click Reset.

The Device Reset window appears.

Step 12

Click Reset.


What to do next

Configure Wireless Phones for PushToTalk

Configure Wireless Phones for PushToTalk

Use this procedure to assign PushToTalk services to a wireless phone and to configure how the Phone Group, Skip Confirmation and Directory Number parameters are set when PushToTalk feature is invoked from a wireless phone.

Before you begin

Assign Phones to PushToTalk Service

Procedure

Step 1

In Cisco Unified CM Administration, choose Device > Phone.

Step 2

Click Find and select the wireless phone.

The Phone Configuration window appears.

Step 3

In the Application URL text box, enter a URL to configure the Phone Group, Skip Confirmation and Directory Number parameters and control how PushToTalk behaves when the feature is invoked from the phone. Refer to the following table for the URLs.

Desired Behavior for PushToTalk

URL to Enter

Phone Group menu prompts user to select a phone group.

http://<InformaCast IP Address>:8085/PushToTalk/ PhoneMenu.action?sep=#DEVICENAME#

Bypass the Phone Group menu. The phone group is limited to the phone groups in the URL.

http://<InformaCast IP Address>:8085/PushToTalk/ PhoneMenu.action?sep=#DEVICENAME#;PhoneGroupIds=x

where x represents the phone group. For example, PhoneGroupIds=3,5.

Bypass Phone Group menu and bypass the confirmation screen for a standard PushToTalk session.

http://<InformaCast IP Address>:8085/PushToTalk/ PhoneMenu.action?sep=#DEVICENAME#;PhoneGroupIds=x;SkipConfirm=Y

where x represents the phone group. For example, PhoneGroupIds=3,5

Bypass Phone Group menu, confirmation screen, and directory number selection for a one-to-one or intercom PushToTalk session.

http://<InformaCast IP Address>:8085/PushToTalk/ PhoneMenu.action?sep=#DEVICENAME#;PhoneGroupIds=x;SkipConfirm=Y;DN=xx

where x represents the phone group and xx represents the directory number for the one-to-one or intercom PushToTalk session. For example, PhoneGroupIds=3,5;SkipConfirm=Y;DN=2004

Step 4

Click Save.

Step 5

Click Reset.

The Device Reset window appears.

Step 6

Click Reset.


What to do next

Install Audio Files for PushToTalk

Install Audio Files for PushToTalk

Perform this procedure to install the following audio files that PushToTalk uses to indicate session activity:

  • PTT_start.raw

  • PTT_accept.raw

  • PTT_change.raw

  • PTT_end.raw

  • PTT_active.raw

Before you begin

Perform one of the following procedures to set up the PushToTalk service on your phones:

Procedure

Step 1

Use an SFTP client to access the five PushToTalk audio files from the following default location on the InformaCast Virtual Appliance: /usr/local/singlewire/PushToTalk/web/sounds.

Step 2

Use the SFTP client to download the files to a location that the Cisco Unified Communications Manager TFTP server can access.

Step 3

Log in to Cisco Unified Operating System Administration and choose Software Upgrades > TFTP File Management.

Step 4

Click Upload File.

Step 5

Browse to the location where you saved the PushToTalk audio files.

Step 6

For each audio file, perform the following steps:

  1. Select the audio file.

  2. In the Directory field, enter the subdirectory where the file will reside.

  3. Click Upload File.

Step 7

Restart the TFTP service by performing the following steps:

  1. From Cisco Unified Serviceability, choose Tools > Control Center - Feature Services.

  2. From the Server drop-down list box, select the server on which the TFTP service is running.

  3. Click the Cisco Tftp radio button.

  4. Click the Restart button.

  5. Click OK.


What to do next

Optional. Assign a Directory URI to a Phone

Assign a Directory URI to a Phone

Use this procedure if you want to assign a directory URI to a phone, thereby allowing you to use URI dialing for that phone.

Procedure


Step 1

From Cisco Unified CM Administration, choose Device > Phone.

Step 2

Click Find and select the phone for which you want to assign a directory URI.

The Phone Configuration window appears.

Step 3

In the Association Information pane that appears on the left, click the phone line.

The Directory Number Configuration window appears.

Step 4

In the Directory URIs section, enter a directory URI in the URI text box.

Step 5

Click Save.