Administrators can configure
speed dial numbers for phones to provide speed dial buttons for users or to configure phones that do not have a specific user that is assigned to
them. Users use the Cisco Unified Communications Self Care Portal to change the
speed dial buttons on their phones. When configuring speed dial entries, some
of the speed dial entries are assigned to the speed dial buttons on the IP
phone; the remaining speed dial entries are used for abbreviated dialing. When
a user starts dialing digits, the AbbrDial softkey displays, and the user can
access any speed dial entry by entering the appropriate index (code) for
The speed dial
settings on the phone are associated with a physical button on a phone, whereas
the abbreviated dial settings are not associated with a phone button.
You can use Speed Dial to reach destinations that require a Forced
Authorization Code (FAC), Client Matter Code (CMC), dialing pauses, or
additional digits (such as a user extension, a meeting access code, or a voice
mail password). When you press the configured speed dial, the phone establishes
the call to the destination number and sends the specified FAC, CMC, and
additional digits with dialing pauses inserted.
To include dialing pauses in the speed dial, include a comma (,) as
part of the speed-dial string. A comma acts as a
pause duration for post connect DTMF digits and also as a delimiter
between destination address digits and FAC, CMC codes.
Each comma you include represents an additional
pause of 2 seconds. For example, two commas (,,) represent a pause of 4
seconds. It also allows you to separate FAC and CMC from the other digits in
the speed-dial string.
Speed Dial and
Abbreviated Dial Configuration Task Flow
Speed Dial and Abbreviated Dial numbers.
Dial and Abbreviated Dial
You can configure
a total of 199 speed dial and abbreviated dial settings. Configure speed dial
settings for the physical buttons on the phone. Configure abbreviated dial
settings for the speed dial numbers that you access with abbreviated dialing.
You can configure speed dial entries and abbreviated dial indexes in the same
You can also
configure post connect DTMF digits as well as FAC , CMC codes as part of the
Follow these steps
to configure speed dial and abbreviated dial.
Not all Cisco
Unified IP Phones support abbreviated dialing. See the phone user guide for
Unified Communications Manager Administration, choose
Device > Phone. Enter your search criteria and
Find. Choose the phone for which you want to
configure speed dial buttons.
Configuration window appears.
Configuration window, choose
Add/Update Speed Dials from the Related Links
drop-down list at the top of the window and click
Dial and Abbreviated Dial Configuration window appears for the
Number field, enter the number that you want the
system to dial when the user presses the speed dial button or the abbreviated
dial index for abbreviated dial. You can enter digits 0 through 9, *, #, and +,
which is the international escape character. To include dialing pauses in the
speed dial, you can enter comma (,) which can act as a delimiter before sending
DTMF digits. Each comma you include represents an additional pause of 2
seconds. For example, two commas (,,) represent a pause of 4 seconds. Use of
commas also allows you to separate FAC and CMC from the other digits in the
speed dial string.
the following requirements are met when you include FAC and CMC in the speed
FAC must always precede CMC
in the speed dial string.
A speed dial label is
required for speed dials with FAC and DTMF digits.
Only one comma is allowed
between FAC and CMC digits in the string.
Label field, Enter the text that you want to display
for the speed dial button or abbreviated dial number.
is not available for all the phones. To determine whether this field is
available for your Cisco Unified IP Phone, see the user documentation for your
you are configuring a pause in speed dial, you must add a label so that FAC,
CMC, and DTMF digits are not displayed on the phone screen.