Immediate Divert Overview
The Immediate Divert feature is a Cisco Unified Communications Manager supplementary service that allows you to immediately divert a call to a voicemail system. When Immediate Divert diverts a call, the line becomes available to make or receive new calls. Access the Immediate Divert feature by using the iDivert or Divert softkey on the IP phone.
- Diverts a call to a
voicemail system in the following manner:
- Legacy iDivert diverts the call to the voice mailbox of the party that invokes the iDivert feature.
- Enhanced iDivert diverts the call to either the voice mailbox of the party that invokes the iDivert feature or to the voice mailbox of the original called party.
- Diverts inbound calls that are in the Call Offering, Call on Hold, or Call Active states
- Diverts outbound calls in the Call Active or Call on Hold states
Although the Immediate Divert feature is not available to CTI applications, a CTI redirect operation exists that performs the same function as Immediate Divert. Application developers can use the CTI redirect operation to accomplish Immediate Divert.