About Softkey Template Setup
Softkey template configuration allows the administrator to manage softkeys that the Cisco Unified IP Phones (such as 7970) support. Cisco Unified Communications Manager supports two types of softkey templates: standard and nonstandard. Applications that support softkeys can have one or more standard softkey templates that are associated with them; for example, Cisco Unified Communications Manager has the Standard Feature and the Standard User softkey templates that are associated with it. You cannot modify standard softkey templates.