About Service Profile Setup
In Cisco Unified Communications Manager (Unified CM) Administration, use the menu path to set up service profiles from existing unified communications (UC) services.
The Service Profile window in Unified CM allows you to add, search, display, and maintain information about service profiles that you can assign to end users.
Note |
If you want a listing of the users associated with a service profile, you can select Dependency Records from the Related Links drop-down list box in the upper right corner. |
Service Profile Setup Tips
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Before you create service profiles, you must configure unified communications (UC) services.
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If you upgrade the system from a pre-9.0 Cisco Unified Presence installation, the existing service profiles are migrated from Cisco Unified Presence to Unified CM. You do not lose your service profile settings after you upgrade.
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A service profile is applied for a given device only when the owner user ID is specified. In that case, the service profile configured for the respective user is applied.
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Migrated service profiles have auto-generated names. You can change them at a later point.
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Prior to Cisco Unified CM IM and Presence Service Release 9.0(1), service profile data used to be editable from Cisco Unified Presence Administration under the menu.
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When you configure the IM and Presence UC service, you cannot mix and match product types for the primary, secondary, and tertiary servers. However, you can mix and match the other services.
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If your primary voicemail server is Cisco Unity, you must configure the primary voicemail and primary mailstore servers.
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If your primary voicemail server is Cisco Unity Connection, you do not need to configure a primary voicemail server but you must select a primary mailstore server.
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The primary, secondary, and tertiary server drop-down lists contain the UC services that you previously configured on the UC Services window. Change the servers to suit your network configuration.
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When you use an IM-only client, you cannot set up the service profiles with CTI on Cisco Unified Communications Manager or CCMIP on IM and Presence as it causes high CPU activity on the Cisco Unified Communications Manager and IM an Presence servers.
Service Profile Settings
The following table lists and describes the service profile field settings.
Field |
Description |
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Service Profile Information |
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Name |
Enter the name of the service profile. Ideally the service profile name should be descriptive enough for you to instantly recognize it. This name is visible on the End User settings window. Maximum characters: 50 (ASCII only). Allowed Values: All characters allowed except quotes ("), angle brackets (< >), backslash (\), ampersand (&), and percent (%). |
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Description |
(Optional) Enter a description that helps you to distinguish between service profiles when you have more than one configured. You can change the description if required. Allowed Values: All characters allowed except quotes ("), angle brackets (< >), backslash (\), ampersand (&), and percent (%) |
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Make this the default service profile for the system |
Check this check box to make this service profile the default option for the system.
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Voicemail Profile | |||||
Primary |
Select the primary voicemail server with which you want to associate this service profile. This drop-down list contains the voicemail servers that you previously configured on the UC Services window. |
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Secondary |
Select a secondary voicemail server, if applicable. |
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Tertiary |
Select a tertiary voicemail server, if applicable. |
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Mailstore Profile | |||||
Primary |
Select a primary mailstore server. This drop-down list contains the mailstore servers that you previously configured on the UC Services window. |
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Secondary |
Select a secondary mailstore server, if applicable. |
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Tertiary |
Select a tertiary mailstore server, if applicable. |
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Conferencing Profile | |||||
Primary |
Select a primary conferencing server. This drop-down list contains the conferencing servers that you previously configured on the UC Services window. |
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Secondary |
Select a secondary conferencing server, if applicable. |
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Tertiary |
Select a tertiary conferencing server, if applicable. |
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Server Certificate Verification |
Default: Any Specify how the conferencing server associated with this profile supports TLS connections. This setting is for TLS verification of the conferencing servers listed for this conferencing profile.
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Directory Profile | |||||
Primary |
Select a primary directory server. This drop-down list contains the directory servers that you previously configured on the UC Services window.
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Secondary |
Select a secondary directory server, if applicable. If you do not set up any backup directory servers, you cannot perform directory searches for Cisco Jabber clients if the first server fails. |
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Tertiary |
Select a tertiary directory server, if applicable. If you do not configure any backup directory servers, you cannot perform directory searches for Cisco Jabber clients if the first server fails. |
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IM and Presence Profile | |||||
Primary |
Select a primary IM and Presence server. This drop-down list contains the IM and Presence servers that you previously configured on the UC Services window.
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Secondary |
Select a secondary IM and Presence server, if applicable. |
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Tertiary |
Select a tertiary IM and Presence server, if applicable. |
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CTI Profile | |||||
Primary |
Select a primary CTI server. This drop-down list contains the CTI servers that you previously configured on the UC Services window. |
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Secondary |
Select a secondary CTI server, if applicable. |
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Tertiary |
Select a tertiary CTI server, if applicable. |