This list
box lists the time periods that were selected for this time schedule. To remove
a time period from the list of selected time periods, choose the time period to
remove and click the up arrow between the two list boxes. To reorder the
selected time periods, choose a time period and click the up and down arrows to
the right of this list box.
Scenario 1:
If multiple time periods get associated to a time schedule and
the time periods overlap, time periods with Day of Year settings take
precedence over time periods with Day of Week settings. Day of Year is
applicable when
Year on value is set and the
until value is left blank.
Example: If a Time Period configured for January 1 is
configured as No Office Hours and another time period is configured for the
same day of the week (for example, Sunday to Saturday) as 08:00 to 17:00, the
time period for January 1 gets used. In this example, No Office Hours takes
precedence.
Scenario 2:
If multiple time periods are associated to a time schedule and
the time periods overlap, time periods with Day of Week settings take
precedence over time periods with Range of Days settings. Range of Days applies
to when
Year on and
until values are set, even if they are
configured for the same day.
Example: If a Time Period configured for Day of Week (for
example, Sunday to Saturday) is configured as No Office Hours and another time
period is configured for January 1 until December 31 as 08:00 to 17:00, the
time period for Day of Week is used. In this example, No Office Hours takes
precedence.
Scenario 3:
If multiple time periods are associated to a time schedule and
the time periods does not overlap. However, overlap in a day, then the single
day period takes precedence and other time periods for that day is ignored.
Example 1: Three time periods are defined in the time
schedule:
Range of Days: Jan 1 - Jan 31: 09:00 - 18:00
Day of Week: Mon - Fri: 00:00 - 08:30
Day of Week: Mon - Fri: 18:30 - 24:00
In this case, even though the times are not overlapping, Range
of Days is ignored for a call on Wednesday at 10:00.
Example 2: Three time periods are defined in the time
schedule:
Single Day: Jan 3 2017 (Tues): 09:00 - 18:00
Day of Week: Mon - Fri: 00:00 - 08:30
Day of Week: Mon - Fri: 18:30 - 24:00
In this case, even though the times are not overlapping, Day
of Week is ignored for a call on Jan 3 at 20:00.
Note
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If Day of Year settings is configured, then the Day of Year
settings is considered for the entire day (24 hours) and Day of Week settings,
Range of Days settings for that particular day is ignored.
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Scenario 4:
Time interval settings take precedence over No Office Hour
settings for the same day of the year or day of the week.
Example: One
time period specifies for Saturday as No Office Hours. Another time period
specifies Saturday hours of 08:00 to 12:00. In this example, the resulting time
interval specifies 08:00 to 12:00 for Saturday.
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